2 stars + rating- Nov 11, I was feeling like i had a bad cold early in the morning after being…read moreexposed to a packed public venue. I made an appointment at Nextcare on Glensford Road, intentionally selecting this area based on the high quality of businesses surrounding it. I made my appointment for 6 pm to give myself time to hydrate on soup and tea. My overall experience was so-so. I showed up to my appointment 48 minutes early and I was not seen until an hour after my appointment. I understand the nature of triage so it was not so much the wait. A few notes: (1) I did not look at the google reviews so I did not see the comments previously about the "waiting". I wish I would have taken some photos of the waiting areas but it had a filthy smell and it looked as if it had not been cleaned/sanitized in a very long time. I would not want my kids to play or sit in the kid table/chairs. I felt like going to relief myself from drinking so many liquids throughout the day but I stepped inti the restroom and it looked and smelled the same as the waiting area so I held myself until i went home. Also there was no toulet paper anyway. Just not a condition I would expect to see at a "medical clinic.". (2) The front desk staff do not really hear you as I entered I told them I had pre-filled the documents and scanned my IDs on the web for this appointment. The desk person did not make eye contact but she told me to grab a mask and provide info that I previously provided online. I complied and she did later acknowledge she saw my online input. On that note, I have verification that Nextcare "pre-online documentation process" does work. (3) Regarding the masks...The front desk requested strict compliance with the mask rule which I complied and appreciated. However, they do not enforce it with the already seated patients in the waiting area. I saw most of the adults and children were not masked up. The front desk staff does not enforce them to comply. The enforced conpliance ends after they tell the patient at check-in. They cannot see over the counter if nobody bothers to get up and monitor the waiting area. (4) The actual medical staff was very caring once I was called up to walk through the door to be seen. I was given a rapid COVID exam. I was negative. Then a PA or Doc consulted me and told me there are a lot of new strains of COVID out there so he was going to do another COVID test to send out to labs who specialize in the patest strains trend. I did not know until a medical friend of mine told me later that I could have refused because that is an upsell that uour insurance may not cover and it "will come out of your pocket.". I did not know, I thought the medicalvdoc or PA was exercising authority to ensure a citizen is not contaminating the community since I drive catering/delivery in the evenings. (5) the actual medical staff and the Doc/PA told me I had to pick up a prescription at CVS on Owen drive. Not sure why they told me to go there...there is a closer CVS location at Skibo. So I went over to CVS to wait there forctwo hours only for the pharmacist Brittany to tell me there is no prescription. The Nextcare wants you to buy Robitussen. That was a complete waste of time. I wish Nextcare would have told me that instead of sending me on a wild goose-chase.

I arrived 2 hours and 45 minutes prior to close because the website stated there were no…read moreappointments available but they would be taking walk ins until close. Upon arrival, I was told they were not taking any more walkins and the site was managed by corporate but they had decided to close early. Very disappointing to bring my sick child here because the website stated we could only to be turned away.

Fast, kind, listened to my needs, and I would definitely go again if needed. Thank you for your…read morequick and compassionate care!

This is a very racist establishment, in my Constitutional First Amendment opinion. Not only was I…read moretold the establishment was closed a half hour prior to closing last year, the same was just done to a relative. If they are closing prior to stated hours, what are employees still doing there with the door unlocked? It appears that they are stealing time from First Health. What are you doing, especially on the front end helping patients if you relay that you've been closed two hours prior to stated hours but haven't locked the door? It seems like someone should be investigated for embezzlement, especially when you're being paid and turning patients away. What do you think?

The front desk is literally sitting in here sniffing and sounding sick. No mask and a dry…read morepersonality. I get it she probably doesn't want to be here - so stay home. She is not meant for the front desk. No one has said hello. Tanya and front desk - DRY. ----- made it to wait room (will update. Note made mobile appoint at 7:15. That went well. It's 7:23 now. 7:31 back in lobby waiting for my prescription to print. I basically told the doctor what was going on. Watching miss sniffles clean - just heard printer. She is now change trash back. There goes the printer again. waiting to see if she washes her hands . Phone ringing 7:32 . Back in car at 7:34. Coming late is probably best. I appreciate the in and out. Note the doctor had in a mask.

Ladies at the front communicable and service oriented. They welcomed me and directed me how to do…read morethings.

These folks rock. No waiting, called, got thru first ring, they are fantastic. Super pleasant…read morestaff, can't say enough. On a scale of 1-10, they are a 1,000,000 for sure. Thanks for everything. Bryce N-

I signed up for their weightloss program, so I came in for my weekly B12 liposhot. Which are only…read morewalk ins. I have been waiting in the lobby for over an hour and I still haven't been seen by the PA. they Need to figure out a better way to do business!! this is most ridiculous and not worth the hassle. they Weren't many people ahead of me. The PA was taking 30 mins between patients to do God knows what!!!! i wish I could get my money back

This is the most incompetent Drs office ever, I would never recommend this dr to anyone,I'm a…read morewarfarin patient and I needed my PT INR Result but they would not give me my ratio or my lab results,these people are all from Africa and there Staff are totally incompetent,accu labs may as well call there attorney as I'm going to sue this practice. There will be no more med equipment from me. If you want street drugs this place is for you,if you need a real doctor go somewhere else.

Everyone at the office is very kind, compassionate and genuinely want to help you. Julie and Emilie…read moreare some of the sweet and caring women I've met and my experience here makes me feel comfortable about opening up.

It's a holiday week, they offer rapid covid testing and they are busy. People need to stop thinking…read morethey're so important and learn some patience and have some grace during this time. We were tested in about two hours. Solely because they had a terrible system going on. But results back in 10 mins and the staff was super great and sorry, which is sort or silly. It's not their fault. The only thing the NEED to implement is the system to make sure the people who drive up are given a way to know who comes next. If someone came an hour after another but they got out of their car, they were helped first. I'm sure with time they'll either slow down enough or figure out a plan to make it work much better.

I hate putting a bad reviews but this must be heard i got tested on a Tuesday and was never…read morereceived email or call for my results. When i had friends receiving theirs same day. This was truly unacceptable i was referred and number to call they never answered and voicemail was full so it seems I wasn't the only one I highly recommend someone else to go to another location

Of you want or must be seen, do not leave a voicemail because it will be HOURS before they return…read moreyour call. I would recommend walking in because I'm assuming those customers are treated differently.

Our family has been coming here for several years. For us, they are like old time Family Doctors…read morefrom years and years ago. Meaning, they know their patients and WE matter to them. No, we dont think you are old. Please believe me when I tell you we have had to visit Lakeview Urgent Care for everything from a Trach change, really bad colds, Ear infections, sinus infections, spider bites, neck injuries, back injuries..you name it, it has happened to one of us. Dr. F and his P.A.s are the best and spot on with diagnosis. Their office is a mini hospital--from a lay persons view. Waits can be 10 minutes, to 2 hours depending on the time of day. For those folks who are looking to build an honest rapport with their Doctors who look out for your best interest, this is the place for you. Thanks so much for taking care of our family.

100%. Top quality in every aspect!! Drs and nurses are the best. All…read moreOther staff the best!

If it's an emergency and you have no where else to go, then by all means go. However there wasn't…read moremuch here that I could recommend. The nurses were nice. The staff is a different story. Brother had surgery here and no one knew what the other was doing and was little help with thinking through recovery. The security guards who do the "information" know nothing about the hospital! One guard was on her phone and wasn't helpful at all. One of the entrances closes at 5 pm and the sign says to go through the emergency room entrance. When I did, I had another guard tell me that it's the front entrance and the sign needs to be updated! As a primary caregiver, I felt ill-prepared to take care of my brother. Not many of my questions were answered! I left with more than I brought. Don't get me started on the food! I got better food from my elementary cafeteria. No one should have to eat like that! Get your stuff together!