I was helped by Hobraiam in Fayetteville, NC. He took the time to help me find the proper pair of eyeglasses that fit my eyesight placement, face shape, and my color/style preferences. He was personable and knowledgeable. I walked out of the store knowing I found the best pair of glasses for me. Thank you! read more

What a great place to come and get glasses. Mallory was awesome and I would buy a thousand pair of glasses from her if I could but I don't have room in my carry on. A++ to infinity and beyond! read more

I came in today, after calling a ton of other places (with no luck), to get my lenses transferred to a new frame. I have chemical burns to both eyes and only had my one pair of broken glasses to wear. Jacob instantly greeted us and got to looking for a frame my lenses would fit! He was absolutely amazing! He had found me a new frame within minutes and had my lenses transfered, polished, and ready to wear! I can not thank you enough, Jacob!! You saved me from my horrible duct taped glasses and blindness! I will be back! read more

LensCrafters - Eyewear & Opticians Near Me - Fayetteville, North Carolina

Went in tonight to pick up glasses second time I've had a negative experience with manager on duty. I put my name on list check box for pick up as I've been instructed to do. Waiting couple of people said they'd be right with me which was good. Waiting in store looking around waiting to be seated. Another lady walks into the store manager asks what she's there for immediately sits her. I spoke up letting her know I've been waiting she explained she's here for pick up and I'm dispensing which was not accurate. So I corrected her and explained I too am here for pick up. She dismissed me and said I'm training multiple times after trying to explain to her I was here waiting for a good 10 minutes already for pick up. She said in a very loud voice ma'am someone will get to you I'm training. Someone else assisted me but this is the second interaction with the same person who was very rude and didn't follow the process. Never have a problem with any other staff there. Terrible customer service by the manager. read more

Had a great experience getting my glasses from here. I brought in a prescription from another provider and was shocked at how welcoming and helpful the LensCrafters staff was. Amya assisted me in picking out a frame and I was able to pick up my glasses the next day. The staff takes time to adjust your glasses and make sure you are satisfied with your glasses before leaving. Would absolutely recommend! read more

What kind of management has posted hours of 9:30am to 7pm but has their gate to enter the store closed? If this is because they are busy, hire more people. By the way, this is on a Saturday at 11:20am that the security gate is still closed. We had to enter through the eye doctor's office next door. read more

First exam in a while, I definitely appreciate the time and efficiency during my exam and fitting. Also the patience, kindness and politenesses due to my newborn and son tagging along. Other places act as if children are unorthodox. read more

LensCrafters - Ray Ban and Precision trial lenses. - Eyewear & Opticians Near Me - Fayetteville, North Carolina

I got an eye exam and purchased my choice of eyeglasses the same day. The entire staff was friendly, eager to help, and on point! I went in on a Thursday and picked my glasses up 9 days later. This evening will be 6 full days and my eyes have adjusted very well thus far. At first, I could see better through my old glasses, and that made me sad, but again, my eyes just needed to adjust to everything within the new lenses. At this time, I'm obsessed and no longer see a point in requesting a new prescription. I wear them from sun up to sun down and my eyes no longer feel strained, as I stare at screens all day to fulfill my remote position. 10/10 for the choice of eyeglasses, as well as visiting the Cross Creek location! read more

LensCrafters - I chose the new pink Versace glasses and I am BEYOND satisfied! - Eyewear & Opticians Near Me - Fayetteville, North Carolina

Excellent customer support. Large selection of frames and lenses to choose from. I lost a pair of glasses in a trip out west and they helped me get a replacement ASAP. Very easy to deal with and they have some discounts that were better than my vision insurance. read more

I had a great experience choosing eye frames at LensCrafters. Jacob was my assistant and helped me pick amazing frames and explained the differences in lens choices. His expertise showed and it made the process so much easier. read more

Can I just let you guys know how awesome Kayla was to me. Yes they have Covid restrictions like everyone else so the wait was about 45 minutes long. She checked on me 3 times so I didn't leave because I knew someone would be with me momentarily as she reassured me each time. When my name came up on the list two people came to help me. Kaylas customer service was superb and exceeded my expectations. read more

LensCrafters - Vogues - Eyewear & Opticians Near Me - Fayetteville, North Carolina

This is my first time going to LensCrafters. I typically go to Walmart or America's Best, but this was worth paying more. Everyone was very kind and I was in and out quickly. read more

I walked in to get my glasses adjusted and Kayla Autry was more than accommodating ! kayla adjusted my glasses, provided friendly and kind customer service , and it made my day. Kayla said they will adjust glasses at any time I need. Another staff member I spoke with was polite as well. it was a nice atmosphere and Kayla was telling me about the longevity of the staff . Many staff members have been there over 15-20 years. Kayla has me considering getting my prescription at LensCrafters when the time comes . Thank you !! read more

I went here to get my son a pair of glasses. While we were waiting I asked a technician to adjust my glasses. When she gave them back she chipped my lens on both sides. It looked like she used pliers or some type of grip tool and the pressure from the grip, chipped my lens. I brought this to there attention immediately and they basically denied that they caused the chips. I was already running late so I paid $25 for them to replace my lens. I will not go back to this location. They should train their technicians more. Also be honest and be held accountable for their mishaps. I will rate the other technician that assisted my son with his frames, 4 stars. He was very helpful. read more

Jacob was very nice and professional. Would definitely recommend going here. Was very clean and everyone was very nice.

I love coming here not only is the staff great but they're excellent and helping me pick out glasses which I hate to do.l would like to thank Akita( hope I spelled it right) for professionalism and helping finding the perfect pair for me. Came back two days later to rap things up She was also just as Great. These two made my experience Easy & Pleasant read more

Wonderful customer service! Vision insurance options are compared with the Company's own offers to allow for choice. I didn't feel that I was rushed into a purchase and I was actually measured for proper fit prior to having my frame & lens put together. Once together, they fit perfectly. read more

LensCrafters - Uv protection - Eyewear & Opticians Near Me - Fayetteville, North Carolina

They constantly provide amazing customer service. They were dedicated to making sure I was given multiple options and were sure to add any additional discounts they could. read more

I came here and they were so nice and helpful. My son needed glasses and they helped me secure a appointment at the eye doctor and helped with frames. Just excellent customer service. read more

Great glasses, great Customer service super good prices and I got my glasses the next day so I totally cannot complain and I will be back

It took 30 days to get my glasses back twice when I first got them and when I warranted them. And I needed them for a special occasion. But they wasn't cut right and you got the Measurement for the first time. And that's the same thing they told me when I first had to wait 30 days. I won't spend 700$ on that kinda service ever again read more

I rolled over to Lens Crafters for some new specs and I was amazed on the customer service. The nice and attractive lady that assisted me asked if I was going to use insurance, which I wasn't but it was helpful and nice of her to ask. She was very helpful finding a pair of glasses and gave honest opinions for a guy who thinks he looks good in everything. I also got a deal on some ray band sunglasses that I'm digging quite a lot. Thanks for the help! This is my go to store, never a let down! Thanks! read more

Purchased some Eye Glasses from Kayla Austin. She is a superb employee and well versed in all areas of eye glasses. Her knowledge and friendly nature was impeccable. Here in Fayetteville the customer service is lacking as far as other places. However this was a refreshing experience for me and would highly recommend Kayla as your next choice if you are in the market for Glasses. Trust me you will not be disappointed. I am retired military and have been around. read more

My daughter broke her glasses frames so I brought her to get a new one. When I bought her glasses, I didn't buy the protection plan. I must have forgotten that she is a kid who can easily be careless and break stuff - like I did. The girl that helped us found her exact frame and switched the lenses out and even gave me a 15% discount. I was super happy. Huge two thumbs up for customer service. The frame selection here is pretty good. They have many styles, colors and sizes for kids. They carry some nice brands like the Ray Bans that my daughter got and some even more pricey brands than that. I will probably be back here to get her eyes checked at the optometrist in store. They take TRICARE and the copay us $15. read more

Great selection of frames and very professional service. I was impressed with the time and caring that I received from Jamie. Not only did she take the time to help me select frames that would look good on me but also went over the entire process with a bright smile. i ordered two pair of glasses, one was ready within the hour and the second being curved lens had to be sent out. There was no high pressure sales or huge push to try and buy warranty plans or extras. Outstanding service and glasses. read more

Where the heck have I been all these years? I have completely overlooked LensCrafters until today. A huge selection of frames, quick service, and friendly staff. They give you all of your options, the pros / cons and let you make a decision without sales pressure. Miia helped us today and she was SUPER! The only down side is it is located at Cross Creek Mall - busy / doesn't feel safe. However, I would overlook the location to shop with LensCrafters again. read more

Awesome experience here! ( I typically avoid any mall location at all costs because of crowds and lines.) We were greeted immediately when we arrived. The selection is outstanding with everyday frames and at least 6 choices of designer glasses (Tiffany, Prada, Versace, to name a few). After my husband and I chose our glasses (he got Oakley's and I chose Tiffany), Eileen got us all taken care of. She was helpful, being able to answer all our questions and even made recommendations without us feeling like we were being up-sold. We were told the glasses would both be ready within the hour and we got a text after just 45 minutes. If only all of our shopping experiences be this great! read more

If I could these people a 0 I would. Terrible facility they will take your money. Go somewhere else they are contracted and very unprofessional. Save your self a visit. I called 9x back to back from my personal number that they have on file (NO ANSWER)!!!!! I used another number they didn't have on file then BOOOM I get a freaking answer from the receptionist. I advised her I was a cash patient and didn't receive all of my criteria when paid $180.00 up front for everything. The doctor Thomas Lezaj said I could go online buy my glasses and contacts with these documents given after examination. I did exactly what he said and trusted his word I could go online no hassle and order from there. I get stopped at check out to ask my "PD" that I knew nothing about because this isn't my profession. I wasted time and money to still need follow up service from this facility. The receptionist stated to me "go online and figure out your order PD" we don't do that here you should of went on the sales floor to ask them your PD before leaving". WHAT TYPE OF STATEMENT IS THAT TO SAY TO A PATIENT. This company gets your money and then don't answer your calls once they are done and lie lie lie. Now I have to go spend money else where to get a PD. read more

I have written a review and I know some may have had awesome service with them but my experience was not. Not only did one pair of my glasses defect but both pair now they replaced the first pair but told me the second pair was my fault but the second pair did the exact same thing. So the lady Carolyn would not even fix them I have never have that happen to any glasses I have purchased anywhere and I have been wearing glasses my entire life. I was just disappointed that she blamed me for something that was obvious not my fault. I even contacted a local shop and they ensured me that I did not do that to my glasses. I did not go back to lens crafters as I had to pay for someone to fix their mistake. read more

Called week prior to ensure they did walk-in eye exams on weekend. Set up sitter to watch kid. Got to the mall an hour early to get eyes examined. First in line.. All they asked for was my ID.. when I asked them if they wanted my insurance, they told me they don't take insurance in the weekends.. only money out of pocket exams... WTF... Next available appointment "with insurance," was over a month wait... Will never go here again... read more

EXCELLENT customer service. The young ladies that work here went above and beyond in making sure I found the right glasses for my face. They didn't try to up-sell me to any of the high end designer glasses and they actually saved me money. Great experience. read more

Everyone is so nice and so helpful and make me feel comfortable and they are really good at helping pick different choices. They're so nice I would go just to hang out with them! Well done. Glasses are important and they know it. read more

Everyone that I dealt with here was very professional and was quick to highlight the sale that was going on. I was able to save over $100!! They took the time to make sure that my glasses fit me perfectly and I will definitely be coming back. This is my second pair of glasses from LensCrafters and every time has been perfect! read more

Rude people who would not listen to me about verifying insurance. I knew they had my name wrong but they were adamant I have no insurance. I called before and after to the insurance company and verified because I entered correct information. Full discussion with her demanding I was wrong and she was right and I would pay out of pocket price. Customer is not always right but one should always go to all measures to make sure which party is wrong. (Beginning with verifying spelling, birthdate and other information) simple resolution they failed to attempt. You may not need my business that's well and good. read more

Came here for an eye exam and new glasses. They were busy but still managed to get me the service I needed. I was in and out within an hour and my new glasses were ready an hour after that. I would definitely go here again! read more

You guys are all amazing. so polite, courteous, and fun too! its like wearing nothing, and being able to see! Thanks to all of u, may u enjoy ur well deserved holidays! U GUYS TRUELY R THE BEST! read more

It's great to feel home again in Fayetteville, NC. Thanks to the staff at the eye center, a great place for an eye exam.

Can't say enough good things about Lenscrafters at Cross Creek Mall. From my initial greeting from the office staff and eye exam with Dr. Zack Engle; to the customer service in selecting my glasses - the whole experience was a pleasure. The environment is very casual, friendly and everyone involved goes out of their way to be helpful in not only service, but in trying to save you money. Have to give special kudos to: Dr. Engle, Kayla and Travis. While I've never met anyone there that wasn't helpful and friendly; these three just made my day!! PS: You also have 30 days to return your glasses if you aren't satisfied with them. read more

The customer service I was received was great initially. I dealt with 3 different people the night I went in to pick out my prescription glasses and sunglasses. Once I had the opportunity to compare the receipt with my actual insurance coverage I discovered something was wrong. I called the store and spoke to a manager who is also one of the 3 people I dealt with during my visit/purchase regarding my concern. Only once I asked and made the phone call was I advised that I was not able to use my max insurance benefit. That they are open network with my insurance so basically they are out of network when it comes to coverage's. And for this I am very disappointed and probably won't return to them when I need a new script filled. read more

I went to LensCrafters with my mother on August 27,2016,many sales women came over all different times , she new what she wanted instead helping find a pair of eye wear, they where to busy talking crap about my mother saying she wants a certain style of glasses ,I know she can be hard to please but if your going to talk about a customer make sure daughter not sitting where she can hear you, take it to the back.they are so lucky I was in a good mood it would have got bad.So we went to VISIONWORK'S aroud the block they where so helpful Nices staff you could ever meet.Just to let anymore know how you will be treat if you go there go to Vision works BEST PLACE!!!!!!!!!!!!! read more