Old building. New provider. Took my 75 yo father here about…read morea week ago. Told me ahead of time they were still waiting to be put on our insurance co's provider list, but said we could self-pay. Thirty minutes and $80'ish later, we were walking back out the door after having seen the provider. Didn't feel rushed through like cattle and Dad was feeling much better the following day due to the RX provided. Only issue was one of the RX given the ins didn't want to cover. I prob could have called the office back and asked for an alternative, but instead just got a partial fill. So 4.5 stars, and that rounds to 5. Just please, for the love of all, keep enough providers and staff on hand to ensure your wait time stays reasonable. Area doesn't need another shoddy and understaffed urgent care!

Nurse called name out to come back, guessing the lady at the front wrote the name wrong on the…read morepaper and called a name that wasn't mine. I wasn't sure if she was calling out for me to come back but she stood behind the door and called my name mispronounced it and gave me hella attitude when I came up asking if it was me or not her response was "your the only one sitting out there" but she never came around the corner or nothing. She put up an argument and didn't apologize. It wasn't the point of mispronouncing the name it was the way she went about it, very unprofessional. She honestly doesn't need to be working there as a nurse and dealing with people who don't feel well. We are a military family and it was just a terrible encounter. Her Name is Gabriella (Gabby)

100%. Top quality in every aspect!! Drs and nurses are the best. All…read moreOther staff the best!

If it's an emergency and you have no where else to go, then by all means go. However there wasn't…read moremuch here that I could recommend. The nurses were nice. The staff is a different story. Brother had surgery here and no one knew what the other was doing and was little help with thinking through recovery. The security guards who do the "information" know nothing about the hospital! One guard was on her phone and wasn't helpful at all. One of the entrances closes at 5 pm and the sign says to go through the emergency room entrance. When I did, I had another guard tell me that it's the front entrance and the sign needs to be updated! As a primary caregiver, I felt ill-prepared to take care of my brother. Not many of my questions were answered! I left with more than I brought. Don't get me started on the food! I got better food from my elementary cafeteria. No one should have to eat like that! Get your stuff together!

2 stars + rating- Nov 11, I was feeling like i had a bad cold early in the morning after being…read moreexposed to a packed public venue. I made an appointment at Nextcare on Glensford Road, intentionally selecting this area based on the high quality of businesses surrounding it. I made my appointment for 6 pm to give myself time to hydrate on soup and tea. My overall experience was so-so. I showed up to my appointment 48 minutes early and I was not seen until an hour after my appointment. I understand the nature of triage so it was not so much the wait. A few notes: (1) I did not look at the google reviews so I did not see the comments previously about the "waiting". I wish I would have taken some photos of the waiting areas but it had a filthy smell and it looked as if it had not been cleaned/sanitized in a very long time. I would not want my kids to play or sit in the kid table/chairs. I felt like going to relief myself from drinking so many liquids throughout the day but I stepped inti the restroom and it looked and smelled the same as the waiting area so I held myself until i went home. Also there was no toulet paper anyway. Just not a condition I would expect to see at a "medical clinic.". (2) The front desk staff do not really hear you as I entered I told them I had pre-filled the documents and scanned my IDs on the web for this appointment. The desk person did not make eye contact but she told me to grab a mask and provide info that I previously provided online. I complied and she did later acknowledge she saw my online input. On that note, I have verification that Nextcare "pre-online documentation process" does work. (3) Regarding the masks...The front desk requested strict compliance with the mask rule which I complied and appreciated. However, they do not enforce it with the already seated patients in the waiting area. I saw most of the adults and children were not masked up. The front desk staff does not enforce them to comply. The enforced conpliance ends after they tell the patient at check-in. They cannot see over the counter if nobody bothers to get up and monitor the waiting area. (4) The actual medical staff was very caring once I was called up to walk through the door to be seen. I was given a rapid COVID exam. I was negative. Then a PA or Doc consulted me and told me there are a lot of new strains of COVID out there so he was going to do another COVID test to send out to labs who specialize in the patest strains trend. I did not know until a medical friend of mine told me later that I could have refused because that is an upsell that uour insurance may not cover and it "will come out of your pocket.". I did not know, I thought the medicalvdoc or PA was exercising authority to ensure a citizen is not contaminating the community since I drive catering/delivery in the evenings. (5) the actual medical staff and the Doc/PA told me I had to pick up a prescription at CVS on Owen drive. Not sure why they told me to go there...there is a closer CVS location at Skibo. So I went over to CVS to wait there forctwo hours only for the pharmacist Brittany to tell me there is no prescription. The Nextcare wants you to buy Robitussen. That was a complete waste of time. I wish Nextcare would have told me that instead of sending me on a wild goose-chase.

I arrived 2 hours and 45 minutes prior to close because the website stated there were no…read moreappointments available but they would be taking walk ins until close. Upon arrival, I was told they were not taking any more walkins and the site was managed by corporate but they had decided to close early. Very disappointing to bring my sick child here because the website stated we could only to be turned away.

The front desk is literally sitting in here sniffing and sounding sick. No mask and a dry…read morepersonality. I get it she probably doesn't want to be here - so stay home. She is not meant for the front desk. No one has said hello. Tanya and front desk - DRY. ----- made it to wait room (will update. Note made mobile appoint at 7:15. That went well. It's 7:23 now. 7:31 back in lobby waiting for my prescription to print. I basically told the doctor what was going on. Watching miss sniffles clean - just heard printer. She is now change trash back. There goes the printer again. waiting to see if she washes her hands . Phone ringing 7:32 . Back in car at 7:34. Coming late is probably best. I appreciate the in and out. Note the doctor had in a mask.

These are the laziest, most inconsiderate healthcare workers I have ever seen. The front desk lady…read morewas nice, but the nurse, provider (PA Marshall Price), and manager (Emily Deyoung) are not patient centered and frankly, do not care if you are in serious pain. I am going to tell you, if you need a prescription written, then this is your place, if you need any work done to you, then please go elsewhere. I have had pain in my toe from an ingrown toe nail for almost 2 weeks, on Sunday, June 28th, the pain was so bad I went to this FastMed location thinking my nail would be fixed, which would require the provider to actually drain and cut the infected nail out of the corner. I thought I would leave feeling better, but I just felt upset and in the same excruciating pain. I am a higher risk patient when it comes to my toenails. Especially with neuropathy and being pre-diabetic. The nurse was kinda mean, she did not smile once, maybe she was mad. The provider, Marshall Price, was rushing and didn't even put my sock back on after quickly peeking at my toe, I received x-rays I didn't need. I knew my darn toe wasn't broken, I just wanted my toe nail that was stuck in my toe to come out! Yes, I received antibiotics, but guess what? My toe still has a nail stuck in it which caused the infection in the first place. Duh?...I stated, I need my ingrown toe nail out, I complained about the pain from the nail piercing my skin! I thought speaking to the manager, Emily Deyoung would help, but she is kind of dingy and did not understand my problem; nor did she want to. Afterall, she told me to go to my primary care provider to get referral help with seeing an actual podiatrist. Umm, hello, if that was the case, then I would have just waited one more day (Monday) and just got antibiotics and a referral from my primary. Why would I even waste my time on Sunday, for nothing? She does not understand that logic for some reason. Frankly, Emily Deyoung told me she would call me back in an hour and just didn't. I have an issue with incompetence and liars. After I told her I needed to speak to someone above her, she mentioned that she would have to write up a complaint, after being on hold for a very long time I asked her for an incident number, but she couldn't give me one. She stated someone would call me with that information. So I guess, I can add "liar" to her job description since I haven't heard from anyone, yet AGAIN. I told her, I will make sure I complain on every level possible and be sure to spread the word in every way possible. Please my fellow neighbors and friends, please go to another urgent care that actually cares about your well-being.

Dr. Raval, at StatCare is a fantastic doctor. What really stands out about him is how personal and…read morecompassionate he is. He takes the time to actually listen to your concerns and never makes you feel rushed. He genuinely cares about his patients and takes the time to answer all your questions about your care. I high recommend him.

I had a scheduled doctor's appointment, but walk-ins were given priority over those with…read moreappointments. I had already provided my insurance information ahead of time, only to be told after I arrived that my insurance wasn't accepted. After waiting almost two hours, I was then informed that Dr. Raval wasn't even there. However, I was able to see Ms. Santos, and I'm truly grateful for her. She took the time to listen to my concerns and answer my questions with care and professionalism. Kudos to Ms. Santos. Unfortunately, the overall experience was very frustrating and poorly managed.

I was feeling under the weather and luckily this location was able to see me under short notice…read more Thursday, I made an appointment online for a Friday, next day, morning slot. Everyone was friendly from the receptionist to the nurse and doctor. Clean facility. I did have a 35-minute wait before being called to the back/to be seen. It was visible they were either understaffed or had several patients which backed them up. People need to understand these FastMed facilities are not designed to work up complicated diagnostic care. These facilities are for minor sicknesses/routine testing. My primary care physician wasn't able to see me until 3-week out. This was just a pitstop to try and get some answers until my primary care could see me, which I appreciate. Great team.

Receptionist was rude I believe her name was Ashley. I was on crutches and she didn't offer to open…read morethe door or anything. While checking in she didn't ask if I wanted to sit or anything would recommend FirstHealth urgent care instead of this one.

My almost 80 year old mother cut her arm and I rushed her to FastMed, only for them to be closed…read more(they close at 8 and we arrived by 7:30). The only other option was the ER, where the wait would have been hours. Not to mention all the airborne illness she's exposed to while waiting for care. This is completely unacceptable! This area could benefit from a stand alone ER center open 24 hours a day, which would help alleviate the cases over at First Health's ER and hopefully shorten wait times. I would have given this place zero stars if I could because we received zero service!

Went in because I was having a allergic reaction to something I ate, my face was completely swollen…read moreand throat was closing up. They refused service unless I paid $700 up front. I left and went to the UNC right down the road, as soon as I walked through the door the lady came around the counter and took me right back without asking me any questions or requirements for anything because she could clearly see it was an EMERGENCY. Close the doors. Working in healthcare is about helping people, not sending them on their way when they couldn't even breathe.

This is the most incompetent Drs office ever, I would never recommend this dr to anyone,I'm a…read morewarfarin patient and I needed my PT INR Result but they would not give me my ratio or my lab results,these people are all from Africa and there Staff are totally incompetent,accu labs may as well call there attorney as I'm going to sue this practice. There will be no more med equipment from me. If you want street drugs this place is for you,if you need a real doctor go somewhere else.

Everyone at the office is very kind, compassionate and genuinely want to help you. Julie and Emilie…read moreare some of the sweet and caring women I've met and my experience here makes me feel comfortable about opening up.

came in on a Saturday and the staff from the front check in to the Doc were awesome. Courteous,…read morefriendly and did their jobs like they actually enjoy them! The Doc was thorough and the nurse had the "magic touch" for my veins when drawing blood. if you end up waiting it's because it's urgent care...you're not the only one who needs to see a doc

I was seen promptly and treated with courtesy by the staff. My doctor was friendly and professional…read morein diagnosing and prescribing the medication. I would go back there again.

Anyone who goes to carolina family and urgent care i advise you to find another doctor if you see…read morethe lady valled nysha.i went back for my appointment today and was pretty much called a liar by her cause i have been on pain meds for two weeks but she said it wasnt showing up in my system.i know i was taking them cause i am in too much pain not toi.