Amazing customer service during the COVID-19 pandemic. I needed to sign papers and an employee…read moreoffered to bring them to my work parking lot to get them signed to limit both of our exposures. Employees going the extra mile for members is a great asset!

Fortress has been so helpful through all of our claim processes! They have only been a phone all…read moreaway to answer our questions and help guide us! Thank you so much!

Excellent customer service. They're always helpful at getting me the best policy to suit my needs.read more

I dealt with agent Carter, had health issues myself so told to call another time. He is not pushy…read morelike some agents. He got coverage and roadside asst. for my budget. Great personality and works for you. Just can't say anything bad, great guy.

I was reached out by this office when I moved to Iowa from another state. When presented the life…read moreinsurance policy, I thought I was upgrading my current one. The agent created another one for me. I noticed I was being charged anywhere from 2-3 times a month from State Farm as well as being charged more than my original agreed upon amount. I had to reach out to them to find out why there were so many charges, and it's taken me calling them several times over the period of multiple weeks to get an answer for why. To say this has been frustrating is an understatement. I do not recommend this office for people coming here from out of state as it's been an extremely complicated, expensive and difficult transition.