This branch opened up not to long ago off of the Idlewild Rd exit and 485. The bank manager is…read moresuper friendly and all the employees are pleasant and helpful for whatever your banking needs. The parking lot is small, but never full and there is a drive thru (like all bank branches). The inside is well kept (fairly new) and efficient. My two biggest gripes about this branch is 1) the parking lot. It's not very easy to get in and out of the bank except when you are coming from 485. If you are headed toward 485 on Idlewild, you will have to make an early left at the stop light and then weave your way through the parking lot to get to the bank due to all the one ways and curbs. 2) hours - the banking hours for this branch start at 9am. Not very convenient if you have a ton of errands to do, but since the branch is kinda "out there" it sort of makes sense, but not really.

I am so glad this branch is open again. Although, not full-time staffed as before, I always get a…read moresmiling face and greeting and they have sorted my complicated transactions more than once. A great group of people at this branch.

Never answers their phone. Calling every day to see if they carry 2 dollar bills. People at door…read morejust stand there. No bathrooms. 4 check teller stations and one teller.

This bank just has an awful turn around time. I don't know if everyone has COVID-19 at the same…read moretime or not but for months it's only been a person working the drive-thru & inside. 2 -3 other employees just walk around telling you she'll be right with you. It looks like BOA could hire some temporary help or just more help in general. Not my bank of choice, I'm doing deposit for employer. My bank even during Covid has continued to be on top of things.

A great bank with reasonable rates. I had the pleasure of opening a business account while in…read moreCharlotte and they were able to accommodate me opening a business account especially during the pandemic. Customer service friendly and always clean. Visiting a bank teller is very quick and you'll be out in and out in no time however when you sign your name on the clipboard to see a banker it does take longer than 30 minutes.

I am writing to express my deep disappointment and frustration with the service I received at your…read moreWells Fargo Branch #0067507 08 on Albemarle Road on November 4th, 2023. I visited the drive-thru at approximately 11:20 a.m., and my entire experience was nothing short of a nightmare. Upon my arrival at the drive-thru, I noticed that one lane was closed, leaving only two lanes with cars, including mine. To my astonishment, there was no movement for over 20 minutes. Frustrated and with limited options, I decided to go inside the branch, which turned out to be a big mistake. As I entered the branch, I was met by a bank employee/manager who asked me, "Why are you here?" I replied that I intended to make a deposit. In my mind, I couldn't help but wonder why this employee wasn't behind the glass helping those in line, instead of asking such an obvious and seemingly unnecessary question. To make matters worse, I found myself standing in a line with 18 people in front of me, and there were only two employees assisting customers at the counter. The bank was scheduled to close at Noon, and in my opinion, this was a missed opportunity for a team effort to ensure that the 18 people in front of me would be taken care of before closing time. Instead, the manager continued to inquire about the purpose of each customer's visit and frequently checked her cell phone. Moreover, it was clear that there was a language barrier issue, as only one employee was able to speak Spanish, while it seemed like 15 out of the 18 people in front of me did not speak English. This lack of language assistance further delayed the process and added to the frustration of those waiting. The employee who spoke Spanish appeared disinterested in assisting the two tellers, which only exacerbated the situation. In addition, there were three other employees who appeared more focused on closing out their tasks than dealing with the customers. I understand that the COVID-19 pandemic has created challenges in finding and retaining employees, but this does not justify the poor service and lack of customer care. I was finally able to reach the window at 12:38 p.m. and left the bank at 12:44 p.m., after waiting for almost two hours to deposit a simple check. This experience was extremely frustrating and disappointing, and it is not the level of service I expect from Wells Fargo. I hope that Wells Fargo takes this complaint seriously and addresses the issues I have raised. I believe it is crucial for the bank to provide better training, improve staff allocation, and ensure that customers are treated with respect and efficiency. I look forward to your response and hope that Wells Fargo can take the necessary steps to prevent such incidents from happening in the future.

This is a very busy location. I stopped by last week and the wait was a hour which I could not…read morewait. The greeter gave me a business card for the banker I needed to speak with and advised I could schedule an appointment. What a great way to help a guest! Due to my schedule, I was unable to schedule an appointment and was only able to drop in again. The next time I dropped in I was served immediately. The bank teller was very friendly and professional. The banker was also helpful and provided sound advice. Everything I needed was taken care of in the one visit and marked off my to do list!

How long must one sit in the lobby in order to make a wire transfer?…read more Good grief. 35 minutes in and no one had moved. Finally left and went to a different location. Walked into the other branch and right into the office. 10 minutes in and out

Nice place of business. There is a long entrance prior to the bank, but the tellers will greet you…read moreas you walk in. Parking lot is nice and clean. You park right in front of the bank. As of 12/2017 I've never had an issue or problem with any employee or any transaction. Quick and full financial services .

I went there the other night,there was roaches and spiders all over the atm causing me to freak out…read moreand attempt to kill them. The atm started beeping asking if I needed more time and before I could reply it ate my card. Now this is a Friday night, I work 9-5 Monday -Friday. And this sorry place is not even open on the weekends. Do yourself a favor and get with a real bank