Our experience of Southern Bank has been exceptionally great. We initially approached them for a…read morenon conventional loan request and they were receptive and amiable to working a solution. Take that to a "big corporate" bank and they cannot think outside the "corporate box". Hats off to Southern for their approach and willingness to provide a service to us, the customer! A second experience was equally received with open thinking and once again Southern Bank came through on a non conventional real estate funding transaction. Want service and support from locals who care - come to Southern Bank. More than happy.

From the owner: Southern Bank is a banking and financial services corporation, with its headquarters in Mount…read moreOlive, North Carolina. The bank was founded in 1901 and has locations throughout North Carolina and Virginia.

Beyond pissed!!! worst service ever. Went in to open an account the lady was incredibly rude…read more Worst service i've ever had. She was trying everything she could not to help me open it. Saying I needed other paperwork which I clearly didn't bc I had all I needed. Ugh!!

I have a business account with another bank. I got a check from that bank and mobile deposited the…read moresaid check of $2500.00. They put a hold on The check claiming it was fraudulent, which they never called me to tell me. They email my husband 3 days after i deposit it. I personally took the check to the branch in Nags Head. The Associate, Tara, told me she had to verify the check with the other bank and would call me back the next day. And took my number. The next day, no call. I called them and Tara told me she was waiting for me to call her with my information, from my other bank. They want to know how much was in that account and if how much would be after the check. I call the other bank and they told me they needed PNC to call and verify the check. I called Tara and told her she needed to call, gave her the number and which option to choose. Did not hear back from her. I called back and she told me it was still on hold after she talked to my other bank and verify it. She told told me customer service would be calling me. They did. And after asking for the same information needed all my information from my other bank account number and transactions from that account. It would be released. I said no, I would not give it. They spoke to the other bank and it was verified. This was on a Friday afternoon. Day 5 would be a Saturday. They will not release it to my account at pnc til Monday. So as of Monday I will be closing all of my accounts at PNC. That is 7 days after depositing.

Honestly, I'm giving no stars. I'm in the process of helping my 85 year old uncle get his finances…read morein order, his hearing is not good and he struggles with understanding things. He wanted to close his Money Market account, and put funds into the bank that his other accounts are in and the bank is closer to his home. The lady, Cynthia B, that he was assigned to was a hour late for the appointment, held up in road construction, she was very rude, fast talker, I explained everything she said in a slower easier form for him to understand. She dropped the papers for him to sign in front of him, I went over each page with him. She said a check would be mailed to him, this is a pretty big sum of money, I asked can it be sent FedX so there would be tracking, she said, very nasty, it can, there is a $25 fee for it, I said that's perfectly fine. I requested a copy of the paperwork, she stomps to the copier, brings copies back and again drops them on the table in front of him. I'm usually an understanding person when it comes to customer service, it is by far the hardest job, I do believe your employee needs to be more patient, slow down her talking, and thoroughly go over whatever process is taking place with everyone especially older people.

If I could give zero stars I would. Kathy Nesbitt has no idea what customer service is. I've never…read morereceived such horrible service from a mortgage banker in my life. I've got an 850 score and have multiple mortgages for investment properties so you'd think WF would want to please me as a customer. The entire process was a nightmare. The errors in the paperwork were endless. The inaccuracies too numerous to mention. The lack of responses to voice messages, emails, and text messages were shocking. And then to cover themselves they enter dates and info that are not factual. It's truly appalling. If you need a mortgage DO NOT go to this WF branch as you'll regret it and will just be abused. I can't even begin to imagine how she would treat a novice going through this process. I filed a complaint with WF and got a pathetic form letter saying that they had done everything right. They truly deserve all the problems and fines.

I am pretty referring to a branch of First Bank in Irvine. I only had an experience by way of being…read morethe recipient of a payment from somebody with First Bank. It was a transfer that supposed to be done has taken 2 1/2 days and still not here and they won't give me any straight answers. The people I talk to did not communicate very well were hearing aids and I still have a hard time hearing, and I couldn't grasp overall what they were saying because of the nuances in the speech. I asked to be able to talk to who speaks English as a first language. The person I was talking to I think she thought that I was threatening her position at the bank and refused, she said we all speak English as the first language as the United States not long after that she hung up. I can't help wonder if this is another Wells Fargo it the reviews for this bank in my area of California are not near five stars.. It reminds me of Wells Fargo and how they got into designation of being "toxic Bank culture" until that designation expired two years later.

The red color on their so-called bank sign should have served as a warning. This has been the worst…read morebanking experience throughout my 30+ years in business. Their practices appear to be highly unethical and discriminatory. It is advisable to exercise caution when considering this so called "locals bank". I feel sympathy for their frontline staff and any individuals who may be misled into banking with them. Watch your money very carefully if you make the mistake of banking at this "So Called Bank". They give books and snacks away to lure people into their bank, just like bait.