I went in this morning to make a deposit and open an account. Everyone there was very courteous and…read morewent out of their way to assist me. I've read other reviews about differing branches across the country and many of them have been negative. If you're looking for "your friendly neighborhood" banking experience look no further than Wells Fargo at Southern Shores, NC. The store manager went out of his way to help me in opening my accounts, as there were some unexpected glitches that arose. I'm so glad I chose this as my new neighborhood bank. I've banked with Wells Fargo in the past and had nothing but pleasant experiences then as well. Ross at Wells Fargo, Southern Shores, thank you for taking the extra time out of your morning to help me out, I greatly appreciate all of your assistance.

They charged me a late fee on my mortgage. This is an automatic payment from my B of A account…read more They finally agreed I was correct but they have not taken the late fee of and they keep adding it to the end of my statement. I even have a case number but that mean nothing to them. I am getting ready to pay off my mortgage next year and close all my accounts with them. Well over a year with no resolution. Can't you find a rating worse than 1 star.

The Town bank branch in Grandy, NC needs to send their management back to bank training. I am…read morehaving to go back to this branch for the THIRD time due to extreme incompetence for the same service I have been trying to get over the past 7-8 days. Very unprofessional and unknowledgeable of their products and how to facilitate them to the customer. I would not recommend this bank to my family nor my friends at this time. Extremely disappointed that I am having to go back into this branch for a third time in a week. Sorry doesn't work for me at this point. I just want this to be solved or I will have to go to another bank that can assist me.

From the owner: TowneBank opened in 1999 and is now one of the largest banks headquartered in Virginia. Founded in…read moreHampton Roads, locations now stretch from the coast to Richmond and central Virginia, and in North Carolina from the Outer Banks to Charlotte. Our bankers can help you with both business and personal banking services. Along with our talented and experienced bankers, the Towne family of services includes mortgage, insurance and investment specialists who can help you with all of your financial needs. Throughout our growth, we have never lost sight of our roots: local decision-making, community leadership, volunteerism, philanthropy and a culture of caring.

Like most of the NC SECU branches I have been to, this location was a pleasure to visit. It's a…read morenewer building from what I can tell, very open and light. They have two drive through teller windows and one drive through ATM lane. They have one of the automatic coin counting machines (member use only) that doesn't charge a fee for turning in your coins. One of the best things I like about NC SECU, it's the little things like this that count. Staff was helpful. I visited midday so it wasn't super busy. At this branch I just turned in coins and made a deposit so I can't comment on any other services. No ATM inside so if you're just here to use the machine then head for the drive through.

Our experience of Southern Bank has been exceptionally great. We initially approached them for a…read morenon conventional loan request and they were receptive and amiable to working a solution. Take that to a "big corporate" bank and they cannot think outside the "corporate box". Hats off to Southern for their approach and willingness to provide a service to us, the customer! A second experience was equally received with open thinking and once again Southern Bank came through on a non conventional real estate funding transaction. Want service and support from locals who care - come to Southern Bank. More than happy.

From the owner: Southern Bank is a banking and financial services corporation, with its headquarters in Mount…read moreOlive, North Carolina. The bank was founded in 1901 and has locations throughout North Carolina and Virginia.

I have a business account with another bank. I got a check from that bank and mobile deposited the…read moresaid check of $2500.00. They put a hold on The check claiming it was fraudulent, which they never called me to tell me. They email my husband 3 days after i deposit it. I personally took the check to the branch in Nags Head. The Associate, Tara, told me she had to verify the check with the other bank and would call me back the next day. And took my number. The next day, no call. I called them and Tara told me she was waiting for me to call her with my information, from my other bank. They want to know how much was in that account and if how much would be after the check. I call the other bank and they told me they needed PNC to call and verify the check. I called Tara and told her she needed to call, gave her the number and which option to choose. Did not hear back from her. I called back and she told me it was still on hold after she talked to my other bank and verify it. She told told me customer service would be calling me. They did. And after asking for the same information needed all my information from my other bank account number and transactions from that account. It would be released. I said no, I would not give it. They spoke to the other bank and it was verified. This was on a Friday afternoon. Day 5 would be a Saturday. They will not release it to my account at pnc til Monday. So as of Monday I will be closing all of my accounts at PNC. That is 7 days after depositing.

Honestly, I'm giving no stars. I'm in the process of helping my 85 year old uncle get his finances…read morein order, his hearing is not good and he struggles with understanding things. He wanted to close his Money Market account, and put funds into the bank that his other accounts are in and the bank is closer to his home. The lady, Cynthia B, that he was assigned to was a hour late for the appointment, held up in road construction, she was very rude, fast talker, I explained everything she said in a slower easier form for him to understand. She dropped the papers for him to sign in front of him, I went over each page with him. She said a check would be mailed to him, this is a pretty big sum of money, I asked can it be sent FedX so there would be tracking, she said, very nasty, it can, there is a $25 fee for it, I said that's perfectly fine. I requested a copy of the paperwork, she stomps to the copier, brings copies back and again drops them on the table in front of him. I'm usually an understanding person when it comes to customer service, it is by far the hardest job, I do believe your employee needs to be more patient, slow down her talking, and thoroughly go over whatever process is taking place with everyone especially older people.

I am pretty referring to a branch of First Bank in Irvine. I only had an experience by way of being…read morethe recipient of a payment from somebody with First Bank. It was a transfer that supposed to be done has taken 2 1/2 days and still not here and they won't give me any straight answers. The people I talk to did not communicate very well were hearing aids and I still have a hard time hearing, and I couldn't grasp overall what they were saying because of the nuances in the speech. I asked to be able to talk to who speaks English as a first language. The person I was talking to I think she thought that I was threatening her position at the bank and refused, she said we all speak English as the first language as the United States not long after that she hung up. I can't help wonder if this is another Wells Fargo it the reviews for this bank in my area of California are not near five stars.. It reminds me of Wells Fargo and how they got into designation of being "toxic Bank culture" until that designation expired two years later.

The red color on their so-called bank sign should have served as a warning. This has been the worst…read morebanking experience throughout my 30+ years in business. Their practices appear to be highly unethical and discriminatory. It is advisable to exercise caution when considering this so called "locals bank". I feel sympathy for their frontline staff and any individuals who may be misled into banking with them. Watch your money very carefully if you make the mistake of banking at this "So Called Bank". They give books and snacks away to lure people into their bank, just like bait.