This review is for the incomparable, Elizabeth "Liz" Loftis, Producing Sales Manager at Truist who…read moreis arguably the best mortgage specialist this side of the Mississippi. I came to Liz after another bank and loan officer dropped the ball...big time. My realtor talked to her colleagues and asked who the best person in the business was for the type of mortgage I was looking for and they all said Liz so she connected us. Initially, Liz was helping us do research so that we didn't run into the same problem on another property while I decided what to do about the other bank and loan officer. She never pressured me to switch. Instead she understood my hesitation, informed me of what value she could add to the deal and was sure to let me know that she was here for me regardless of my decision. She was so helpful, knowledgeable, prompt and thorough that it became painstakingly clear who deserved my business and who did not. I made the switch to Liz. She and her assistant Laura were on it every step of the way. When I found my home, Liz worked tirelessly to make the deal come to fruition even when a colleague of hers took over as he was the preferred lending agent for the builder. She collaborated with him and remained a contact person for me to ensure the deal went smoothly. Every time I called or texted, she would call back or return my text, no matter what. Each communication was detailed and she was always solutions oriented despite any challenges we faced. I would recommend, Elizabeth "Liz" Loftis to absolutely anyone looking to buy a home. Her knowledge, professionalism, ability to empathize and provide solutions are just some of the things that make her the best in business.

It's only continuing to get worse. This bank has no drive thru available. Customers forced to go…read moreinside with limited tellers and a pandemic make it really really bad. It's very cold outside and I had to wait in 40 degree temperatures outside until there was enough room inside to get in the bank. Total wait was 45 minutes to get to the teller . Forty five minutes from time of arrival. Unacceptable

(05/15/20) I needed to deposit a check and my local branch is closed, so I thought that I would try…read morethis one. The drive through was crowed with people so I chose to bank inside. As I was filling out my account information at a table I was approached by a young man with a tablet. He asked me why I was here, then went into the teller area to deposit my check. It was a quick and painless transaction. It's not my branch of choice though. I want to see what the service is like in Ballantyne before I return.

Always helpful and always customer service driven - this big bank has had lots of bad press !!!…read moreAnd from what I read in the news and learned from television reports it is rightfully deserved- apparently they've got lots of scandals in their organization. But on a branch level - this reviewer will be handing out 5 big red stars for the customer service and personal attention you'll find at this location. If you follow my reviews you know I'm picky with bank customer service and support. The team at this branch has it down . You will always find plenty of associates available to help and all of them are eager and efficient. Several tellers (usually 3 or 4 ) are always working and move at a deliberate pace to handle the customers needs. The drive thru is also very quick and efficient and most days a minimum of two tellers are there to serve you. Carolina Place Wells Fargo gets two thumbs way up !

Been banking with them since before they ever dreamed of being a Wells Fargo. This is my closest…read morebranch location to work nowadays and I've been using them frequently in my "extreme adulting". AKA: investing and nerding out about IRAs and all that. Anyways, I'm gonna spare the internet bots my personal info. Staff here has been incredibly observant, reliable and helpful. However, it seems like many of them talk really fast and have accents to boot. Makes things a little hard to understand. Best advice I can give: slow it down a little! When you inevitably do end up asking many questions though, they will answer them and explain them fully. You always have to make sure to read the fine print and ask every question. They've never once made me feel stupid for asking a question. Seems lots of people are lighting up Wells Fargo, Bank of America and basically all of the banks these days. I'm not picky about banks and I'm not threatening to run off with another bank and move my money. I don't think Wells Fargo or Bank of America are any better than the other. They're just huge financial institutions where we all keep our money so we can use it on the daily. Nothing more, nothing less in my opinion.

This is my 2nd complaint about wells fargo. I went to this location and made a withdrawal. The…read moreteller asked me if I was going to deposit my money elsewhere or opening another account. I asked her why she was asking me this. She told me that the amount seemed like I was. What business was it of hers what I was doing with MY money. If I wasn't sure about finding another place to do business with... I am sure now. This whole corporation needs serious diversity training.

Went to the drive thru to deposit a check. I didn't have to wait long at all. The teller was very…read morefriendly and sweet. I got my receipt and went on my way. No issues here unlike the other wells fargo I went to recently.

Renie and everyone is so nice. Great rates. Location not as convenient as we would like but they…read morehave an app and web portal. Overall, glad to be a member.

A small credit union based out of North Carolina that anyone in the nation can join if they join…read morethe North Carolina Consumers Council. At the time of this review, they have some of the lowest APR for vehicle loans for the general public - 2.49% for up to 84 months. Yet, there is some issues that they need to address especially since they service the entire nation - even if they are small. To join the credit union - they are still doing paper applications, which has to be mailed if you are out of state - no reason to do this anymore in 2020. Also no reason to send e-mails regarding your account instead of through a secure, internal messaging system. After one's credit is pulled for a loan is when you learn, that they have a monetary limit how much they will loan for a private sale. So this excludes high-end vehicles. This should be notated somewhere on their website or even before you apply for a loan. Speaking of the website, after you login, it could definitely benefit from upgrades at least in terms of navigation and options to the user - very basic. While the staff were friendly and quick to respond to my e-mails - they should probably have more staff on hand and adjust a few shortcomings - especially since anyone can join this credit union.

Look it's a bank but if you want can't save your dollars and cents this place makes sense. I…read morethought it was going to be a nightmare but it was painless got everything dealt with in a timely manner and enjoyed the employees. Madeline Behrens helped and my mom out. My mother has cancer and is still battling chemo and madie was awesome. She was kind and understanding along with being formal polite and reserved. A truely kind professional in a business that everyone hates and looks down upon, she changed the way I look at bankers. Her smile made a dying elderly women who hates everyone and everything smile today. Whoever put that ring on her finger is a lucky man and chase is an even luckier bank. As long as she's here you have my business for life.

I generally like banking here. The people are pretty nice, from the bankers to the tellers…read more Sometimes there is a guard out front, which makes you feel better about walking out with money. I wish he was there full time. I remember last summer they had a rash of robberies of people at the ATM's there, but I don't remember if those happened after hours or not. Not to mention, the Wells Fargo next door was just robbed yesterday. My main issue with this location is that there can be very long waits inside with the teller, because it seems that 80% of the time, there is only one clerk working. Heck, maybe it's just my bad luck, but I've been in at various times and days. Other than that, it's a bank and they want our money, LOL

Located at corner of Pineville Matthews Road and Carmel Road, this branch has a convenient drive…read morethru which makes banking easier! Friendly bankers and great rates makes this a no brainer ! PNC bank ! Two thumbs way up!

Don't think that you can go into this bank and see a teller or deposit checks. This is just a…read morefinancial institution with no customer service aspects whatsoever. I just became a PNC customer to only think I need to close my account

This is not my regular WF location but it's tucked in close to several restaurants in a great area…read moreto eat lunch. That does make it a bit hard to get in and out of during lunch time. But it's all I got so I make do. They do run a bit slow however at lunch time. Echoing a previous reviewer's sentiments, they ought to have more folks available at lunch time on the weekdays knowing that it's the busiest time. With several lanes of drive thru it can really take a while sitting there waiting to be helped. If you can avoid this one at that time, I would advise it. This is in no way a review of the bank as a whole - Wells Fargo has been good to me for many years.

The teller was not very nice, she wasn't rude, she was just...bleh. I have been to other locations…read morewere they greet you, ask you how your doing, ask you how your day has been...none of that. Walked in, told teller i needed to make a withdrawal (was more than ATM would allow), she asked me to slide my card, i entered my info, she asked me for my ID, handed me money, and i left. She did say...thank you...at least. overall, wasnt BAD, but wasnt good. I would put a 2 star, but the place was clean, and it was pretty quick.