Warning to any customer of fifth third on the east side of Mooresville…read more Made a large deposit, teller put it all in checking. Majority then moved to savings. The "preferred" relationship manager. Michael Barboza secured Money Market acct at 2.75%, stating that was an exception and the best he could get. Less than 2 weeks later a Money Market flyer from fifth third arrived in the mail offering 4.25%. when we brought it to the bank Michael Barboza and Jessica Medina, branch manager refused to honor it saying it was only for new money. Be careful, it appears they will trap you in a lower rate and then refuse to honor the higher rate mailers they send out.

has been by far the most difficult bank to work with. I have had issue after issue. I do not…read moreunderstand why this bank cannot correct simple issues with online banking. 4-5 times they charged me a fee due to a late payment when the payment is on auto draft and was in fact paid on time. Even with documentation from my own bank that the payment was sent prior to the due date, they still continue to give me a hassle about it and ended up not removing all the late fees. Most recently, I paid the account off and for some reason (which nobody has been able to provide explanation of or documentation of) there was a less than one dollar balance left over. They charged me a very high interest rate for this, and when I asked to speak with a supervisor, I did not initially receive a call back. Upon additional request a supervisor named Kory returned my phone call and was incredibly rude and use derogatory language towards me. His inappropriate comments resulted in me, asking to speak with a female supervisor, which made him irate. I will never, ever use this bank again.

I love this bank. The employees and managers are very friendly and helpful. This bank is "old…read moreschool" in a good way. Very personable. We went there with several documents to be notarized. They held all of them for free because we hold accounts there. I'm surprised there are not many reviews for this place.

We run a business in the same shopping center and you would think being neighbors would mean…read moresomething. Walked to get a small change order of quarters, dimes and pennies. We were emphatically turned away with a very rude and dry response. If you were hoping we would leave our bank and switch to you since you are so close, you have now completely shot that move down. Horrible service and bad practices. Stay away.

I absolutely love this bank! I get greeted by name every time I come in the door. They are always…read moresuper helpful and fast paced. I would recommend everyone to this bank!

The drive through service for this bank is like waiting for eternity. So slow! The inside tellers…read moreseem to move at a quicker pace.

wow, Wells Fargo on Rivers Highway has to be extremely desperate to hire anybody off the street. I…read morewitnessed a beautiful car get smashed by large pieces of the awning over there. ATM. I went inside the bank with the victim and they accused her of damaging the awning, her actual self, even though everything was on camera they spoke as if they had no education and came from the pure ghetto so glad I don't have an account there. I would've closed it on the spot.

LOVE the folks here! They think ahead, and make sure you get everything you need. Then, on top of…read morethat, they add extra ideas that have proved to be invaluable.

This used to be a BB&T Bank. Last year, BB&T acquired Suntrust Bank of Atlanta and changed the name…read moreand moved the Headquarters to Charlotte. New name is Truist and that is true for all BB&T and Suntrust locations. We have been BB&T Customers since 1995. The Huntersville location has always been our home location although this branch was closest to where we lived and we were in there frequently. It never closed when the acquisition occurred and the only change was the changing of the sign on the door. Personal remained the same and services remained excellent. My wife and I went through the drive through about 2 hours ago. Same service and friendly atmosphere. One thing about this location, the one in Huntersville and the one in Denver is that if the Dog is in the car, chances out they are going to get a treat. Needless to say, Watson the Corgi left with a nice Dog Biscuit to munch on as we drove home. Made his day.

Friendly and professional I would recommend this branch to all friends and family…read more Great service!

One teller during lunch hour. I hope to never have to use that dump again. The one Tyler was fine.read more

Visited this bank today and would rate it high and likelihood to revisit as their teller and…read moregreeters are always professional and welcoming. I have to utilize this bank as the Cornelius location does not distribute cash. With the experience there today I don't mind the drive to have my banking needs facilitated With a customer first attitude group. Thank you very much!

First and Worst experience. I opened a student account for checking/savings. After speaking to a…read morebanker they sent me a link to sign up online (easy enough) because I called on a Saturday and new accounts can only be made by appointment? I went through the online process and got to the point to transfer external funds into my account. I had a daily maximum ($5000) of how much funds I can transfer INTO my PNC account ( strange). I verified my external account, then I ran into issues where I could no longer get logged into the online banking App and website, to the point where their help desk couldn't even get me logged in. I had to go into the branch to do a second form of fund verification (annoying) and the funds transferred(yay). The manager of the bank called me that day and said that they couldn't verify funds and I still am revoked from my from my online account because the investigator couldn't match up SOFI bank to the listed transfer name of Bankcorp in the external transfer even though account numbers matched up. So I asked them to terminate my account because I can't even use online banking and this has been two weeks of issues. She said I don't have to do anything to terminate the account but now my money is sitting in a bank account I don't have online access to AND I am supposed to believe that this account will just terminate and send funds back to where it came from when the external funds transferred through already?? I would recommend going anywhere else- don't offer online sign up if you have to come in to the branch to verify do a second verification anyway. Super frustrating experience!!

As of right now, this is the rating I'm giving…read more Here's my reason, I have been with this bank since 2013 even with my move to Colorado and Texas. I have deposited and used my money continuously; however, they just charged me $7 for "inactivity." I was not sent a notice nor have I been sent an updated debit card to actually use this account, which is why I was only able to use this account for sending/receiving money from friends. I wrote to them this morning to just mail me my remaining balance and close the account. I'm hoping they are fair to those of you who actually have debit cards so that you can give them the activity they need to avoid that and other charges. They used to be so good to me when I lived there, but if you move they don't communicate with you and just do things without attempting to contact you. At least that had been my experience.

Very friendly service with knowledgeable professionals who make your banking needs a breeze. I…read moreworked with Jasmine and Lunda who were both fantastic. Jasmine started my process and was very helpful with advising us of the best options for an account and Lunda closed us out and handled all the paper work. She was so friendly and helpful! The manager Deena checked in multiple times to make sure everything was smooth sailing. I appreciate the staff here and I'm so glad these women were there to help!

Drive up ATM service to make a deposit. Quick and easy. This location has new ATM machines with…read morelarger touch screens. It beeps when you press the keypad and gives you the option to email or print receipt. What I like most is that the machine returns the card before it dispenses the money and receipt. I've left my card several time using the old method.