Not only is this bank beautiful, but also the staff is friendly and the fees are low to…read morenon-existent. I am a huge fan. It feels like you have stepped back in time (to a simpler and friendlier time). The decorations are opulent and ornate, yet warm and welcoming. I currently have one account with them and I'm thinking of switching several others. If you live or work in the area, you should definitely consider banking here. They make you feel like family and they don't nickel and dime you like the major chains.

From the owner: There's no substitute for experience, and F&M Bank's over-a-century history is a unique promise in…read moretoday's ever-changing world. From personal and business banking to mortgages, commercial lending, and a comprehensive suite of business services, we combine that foundation of strength with leading-edge digital tools and a community-first approach to power your financial life. Consistently voted a local best bank, our clients work with real bankers who know their names, their goals, and their neighborhoods. These are people who are as invested in this community as you are. Proudly rooted in Salisbury, NC, and serving clients across Rowan County, Cabarrus County, Greater Charlotte, and Raleigh.

banking today has changed so much since Covid no longer do you walk up to a counter and work with a…read morebank teller one on one. Rather you stand in line there's two employees working and they go back in cash. Your check deposit your check whatever that is it is very different. I went in to get a notary since I bank at this branch. Since I was not in need of the bank teller, I went to the office where an employee named Tyrone was sitting. I asked him if I could get a notary. Tyrone said that he would let his colleague know. The time between me asking that question and me getting assistance was 15 to 20 minutes. Tyrone never attempted to make a call never got up and did not help me as he said he would. Finally, a very nice lady named Linda. George assisted me. She was very friendly, very kind and helped me with what I needed done. When you encounter someone like Tyrone you begin to question the security of your money. He did not care about his customers. He had no social skills. It appeared he didn't want to be there. I will do all I can to never go to the branch. I visited the one in downtown Concord this week. What a world of difference. Thank you Doentown Concord 5th 3rd bank for treating me like a customer.

All I can say is Nate Turner is the man that gets it done!! I was well pleased with his expertise…read moreand dedication to help my 80 year old mother with opening her new account with 5/3 bank . 5 stars for sure ! Keep up the great work Nate!!

I needed to make a simple transfer during my lunch break. The lobby is closed due to the pandemic…read moreso I had to go through the drive thru. I also didn't have a transfer slip. I wrote my account numbers on a piece of paper and the amount I wanted to transfer. I placed it in the tube with along with my ID. About 60 second later they returned the tube and my transaction was complete! It was that easy. I am very pleased with my transaction today and the kindness of the service.

I visited this credit union today and went through the drive thru window, I was making a deposit, I…read moresent my card and cash to the teller. The teller then asks me to confirm the total, which was my fault because I didn't count it before sending it in.. But if it was a huge problem the teller could have sent the cash back through the window and I would have confirmed. After the transaction was completed the young lady told me "thank you" and have a great day, and I did the same. As I was sitting in the window putting my card and id back in my wallet.. I hear the same young lady that just helped me tell her colleague that "why would she send her money in and not count it" I guess she forgot that her speaker was on. I don't think that was very professional of her being that she is the voice of SECU.

What has happened to "customer service"? It sure is NOT at this branch or through their 800-service…read morenumber, unless you speak Spanish or Ghetto! We moved from Wells Fargo after being with them since 1989, That is 36 Years! Until recently we never had a single problem with them. Out of only FOUR, yes FOUR attempts to conduct a very simple transaction at this branch we are left upset and not being able to take care of our simple transaction! In my many years of dealing with small hometown banks to larger nationwide banks I have NEVER experienced a bank as bad as Bank of America... Since when does a bank not accept CASH as a deposit into a checking account? I opened the new account online and it would not allow me to add her. It told me I had to contact BOA direct IN A BRANCH and no other way to add her to the account. I called the 800-customer service number and was told they would send me another PIN for the card, but I had to use the PIN they chose and not the one I chose. Since when does a simple four-digit code work? Looks like we are starting the search for a new bank because we sure are NOT staying with these Idiots...!

The bank employees are friendly but it seems that they never have enough employees working. Today…read moreI went to this branch because the branch near my house was closed again. There was a line down the sidewalk when I arrived. It moved somewhat quickly. There's was only ONE teller working. They closed the drive thru so you have to come in. The teller was working as quickly as she possibly could to keep up. They needed to schedule her some help.

As of right now, this is the rating I'm giving…read more Here's my reason, I have been with this bank since 2013 even with my move to Colorado and Texas. I have deposited and used my money continuously; however, they just charged me $7 for "inactivity." I was not sent a notice nor have I been sent an updated debit card to actually use this account, which is why I was only able to use this account for sending/receiving money from friends. I wrote to them this morning to just mail me my remaining balance and close the account. I'm hoping they are fair to those of you who actually have debit cards so that you can give them the activity they need to avoid that and other charges. They used to be so good to me when I lived there, but if you move they don't communicate with you and just do things without attempting to contact you. At least that had been my experience.

Very friendly service with knowledgeable professionals who make your banking needs a breeze. I…read moreworked with Jasmine and Lunda who were both fantastic. Jasmine started my process and was very helpful with advising us of the best options for an account and Lunda closed us out and handled all the paper work. She was so friendly and helpful! The manager Deena checked in multiple times to make sure everything was smooth sailing. I appreciate the staff here and I'm so glad these women were there to help!

This is a great Wells Fargo branch, it's in a small town and where you go in to the teller line,…read moreeveryone knows everyone. This is nice, it lends itself to great customer service and a very friendly environment. The tellers are friendly and knowledgeable about the products, and will help you with whatever your banking needs are so you can get along with the rest of your day. There are several drive through lanes and an atm machine on the side of the building. I've always been impressed with how good wells Fargo treats its customers, it's the great customer service they offer that makes me not want to bank with anyone else.

So I've been. Patron of this branch for a few years and I think they have EXCELLENT customer…read moreservice. Inside the branch and out. More often than not though, I got through the drive thru for service where Ms. Gayle and her outstanding customer service reign supreme. I've seen some great drive thru tellers and my day and very few can hold a candle to Ms. Gayle. She never has an off day. I know I'm going to get quick and accurate service with a warm smile, greeting and farewell to boot. Whenever I have questions, I know that she's going to know the answers and lead me in the right direction. If you need a solid local branch with consistent drive thru service, this is your place.

This used to be a BB&T Bank. Last year, BB&T acquired Suntrust Bank of Atlanta and changed the name…read moreand moved the Headquarters to Charlotte. New name is Truist and that is true for all BB&T and Suntrust locations. We have been BB&T Customers since 1995. The Huntersville location has always been our home location although this branch was closest to where we lived and we were in there frequently. It never closed when the acquisition occurred and the only change was the changing of the sign on the door. Personal remained the same and services remained excellent. My wife and I went through the drive through about 2 hours ago. Same service and friendly atmosphere. One thing about this location, the one in Huntersville and the one in Denver is that if the Dog is in the car, chances out they are going to get a treat. Needless to say, Watson the Corgi left with a nice Dog Biscuit to munch on as we drove home. Made his day.

I found thr interaction to be unusually unwelcoming and unprofessional. As the person assisting…read morewith the transaction, I expected a greater level of attentiveness and expertise. Unfortunately, a mishap occurred that I did not recognize until after the transaction was completed, which caused me to question whether the transaction was handled with the appropriate level of care. #poor customer service​

Several branches did not have notaries available on a Saturday morning. This branch did and was…read morenear a location I was familiar with. I had to make an appointment over the phone and only waited a few minutes before I was called in. The whole process took only 5 minutes and the banter was pretty good, very personable conversation. I noticed a few poor Yelp rating but I am only judging this bank based on my experience today and I had a very professional and productive visit at Wells Fargo.

It's disheartening to know that Wells Fargo a bank that I have trusted with my finances has awarded…read moresomeone like Alexa Magana to manage this branch. Not only was Alexa Magana dismissive of my concerns as a customer she was unwilling to listen and instead asked me to shush. How is it that someone with a distasteful persona and lack of respect for a customer's experience is managing this branch? This interaction with management has disrupted my perception of Wells Fargo. I recommend visiting other branches that follow the morals and values of this Bank until they hold Alexa Magana accountable or reconsider management.

Went into the bank to speak to someone about giving money to a contractor to do work for me. I was…read moreseeking advice from them since I was a customer using their money. As usual no bank managers were there. So the bank teller stated she could help me. She told me that if I do a cashier check for the transaction then that will leave a paper trail. So i did as she suggested. I gave the contractor the check, he leaves, then comes back in after a couple of hours to cash the check. The same stupid teller I spoke with cashed the check. He took off with the money. Spoke to the bank manager and he stated the teller gave me the wrong information and that I should have spoken to someone that was trained to give that information. So even though he admits she was wrong and should have at least called me when he returned to the bank, they cannot help me. So now I am out of my money because of ignorance on the banks part. So I would steer far away from this bank or any First Citizens bank. As someone else suggested they are just in it for the money and have no concerns, or intelligence for that matter, to help the customers.

From the owner: At First Citizens, building relationships with customers is at the center of all we do. We…read moreunderstand there is a right way and a wrong way to do business, and we choose the right way. If you're looking for a bank that cares about you, your goals and your future, come grow with us. Visit us at our Concord, NC branch or find us online.