If you expect personal service, this isn't the place to go. I was an insured customer for over 5…read moreyears and my policy was written through Cypress insurance. The underwritten insurance was good when I needed them after storm damage. They pay quickly. But my issue is with Herman and his staff. My policy premium went up an an astounding 300% with only a letter following up shortly up after my mortgage escrow sent the check. My bank got the word faster than I did. I called Gooseheads main number and advised to cancel and reshop for lower premiums. Another agent did call me back with a better premium out of Dallas. I asked him when I could receive my refund. He said in about 2 weeks. I called and Herman's office and spoke to a licensed agent named Brandi there, and she was supposed to follow up with me. I asked for the reason of the policy increase as well as how long I could expect a cancellation refund. She told me that it should be issued with 2 weeks. Well, I called the insurance directly, since my money isn't here. I never received any phone calls back. Cypress stated that even though the insurance told them to cancel the policy, I needed to submit directly from my email address. If you ever need to speak anyone at this Goosehead location, you will be on hold for over half an hour. I've select multiple hours trying to receive my check from escrow back at just under $8k! If you value your time and money, look elsewhere!

AMAZING employees at this location, Herman started out as my college professor, teaching a…read moreinsurance course and recommended us students to get a quote, I came into the office and received a bomb quote from Chris Vasquez, he knew what coverages i needed living in "keep austin weird" TX...I also qualified for good student discount and snapshot in my car, which gave me discounts. I bundled my insurance with home, auto&hospital income! Herman and his team are very personal and very responsive to emails and that I do appreciate! Before I switch to statefarm I never even spoke with my insurance rep let alone receive advice on how to save on my insurance...again, amazing people here.

Jessica Davenport helped me get my family member signed up for renter's insurance within just a…read morecouple hours. We needed a quote ASAP so that my mother could move into her new apartment the same day. Jessica wrote up the quote quickly and gave us a great deal with the exact coverage we needed. She also paid attention to my special requests and made the entire process easy for my mother and I. We were able to sign the documents online too which was very convenient! Thank you Jessica!

I was with the Hernandez Agency which provided great service. Recently, Hernandez Agency became…read moreindependent rather than Nationwide and my policies (2 houses, 4 cars) were assigned to the Sam Buentello agency (without my knowledge or consent). This has been a nightmare. This agency (Sam Buentello) is not very responsive and the communication is terrible. When I sold one of the houses, they told me what the new monthly payment amount would be - but they gave me wrong information. Also, my payment amount kept changing every month so I requested for them to send me an explanation of the last three months payments so I could understand what was causing my bill to fluctuate. The said they would - but didn't. Two weeks later I saw the automatic withdrawal from my bank and it was a different amount. When I called them for an explanation, the lady who answered the phone got defensive and started arguing with me rather than trying to help me understand what was happening to my accounts. My phone has an app that records calls and I will be sending a copy of that call to Nationwide to explain why I am transferring my policies from the Sam Buentello agency to a different Nationwide agency. If you were assigned to the Sam Buentello Agency or are considering becoming a customer of theirs, I would urge you to proceed with caution. Insurance is not the type of product you can afford to make a mistake on - and you need to know that your agent will be responsive (and accurate) should you ever need them.

I recently had a wonderful experience working with Evan's, Ewan, and Brady insurance. I was…read moreshopping for a new policy for my home in Liberty Hill and had been hearing a lot of great things about them. I worked directly with Casey and she was incredibly professional, kind, and knowledgeable. She made the process as simple as possible and answered all my questions along the way without rushing me through anything. I am so happy that I chose them to work with and I would highly recommend them to anyone looking for a new agency to work with!

Very responsive and professional. I was very pleased with the fast turnaround and updates.read more

After a long time with USAA, I decided to bid out my car insurance. Between the latest rate…read moreincrease combined with declining customer service and lesser coverage options, I started my online search with several well known names and several discount options. Being a native Texan, I knew that Germania was an option for me in Texas and I went through their site for a bid. In a very short time, Mary Wehmeyer from Timmons contacted me via email and then by phone. Mary was able to get several very competitive quotes for me. More importantly, she was an advocate and advisor for me in making a decision. (Having grown up as the son of someone in insurance, my experience with Mary quickly reminded me of the advantages of an independent agent.) Mary was exceptionally patient with me both in terms of answering my questions and in getting my insurance coverage to take effect only after my current USAA policy expired. While Germania through Timmons was only slightly more expensive than insurance through a well known wholesale club, I believe that her expertise and advocacy are such an added value that it was a no-brainer to use Timmons. I am looking forward to no longer having to speak with a call center to get my auto insurance needs handled.

I don't do a lot of reviews but had to defend Kenneth and his staff. I was really surprised by the…read morebad review. I've had all my insurance taken care of by Hausmann since 1995 (20 years so far!). Granted, our rates have gone up considerably through the years with Farmers, and we are not that happy about that. However, when we've had to file claims, we haven't had any problems. Kenneth is very knowledgeable and is always available to give advice even if it doesn't benefit him in any way. I trust his advice and have recommended him to friends. They've liked him as well.

I have had insurance with Kenneth since I first moved to town in 1985. I have never even…read moreconsidered moving my insurance. When you have found the best, you don't. Kenneth and everyone in his office is absolutely great. Honest and trustworthy weren't the first words that crossed my mind when it came to insurance companies before I met Kenneth, but he changed my mind. Don't hesitate to do business with these folks. They will treat you right.

We use Lakeway Insurance group and love the attention to detail, the honesty and value of the…read moreAgents. Any questions arise, you can count on them to have answers for you quickly and without hesitation. We were surprised how affordable they are with our home, auto, life, boat and golf cart we decided to give them our commercial business as well. give them a chance, and be impressed.

I was a little hesitant in moving my Insurance after years of entrusting another agency…read more When I found I was overpaying for so many years, it has to be one of the best and easiest decisions we have made. Lakeway Insurance Group has been a blessing every step of the way. Keep up the great work! You can put it off for another year, or save money now and have some money left to take the kids somewhere fun. J.L. Stevens Heaven's Best of Travis County

The absolute WORST!!!!!! I came in today to do my taxes and…read morethere was a wait. Which was fine everyone seemed friendly. They told me I needed to bring my social security card in and since they were helping other people I thought ok I've already filled the paper work with all sorts of personal info on it. So I'll take it and come back in 5 minutes seeing as how they were busy. I'm getting in my car and the guy comes out with an angry look on his face and says he needs the paper work. And if I don't want the service then give the paper back. I'm like well this has personal info on it I can't just leave it. No one acknowleged me when I was clearly waiting for a long time. I tell him my mom had her info stolen and start shredding them in my car. I think he thought I wasn't gonna come back and leave with their papers. But he could've handled that very differently. The man was incredibly rude and unprofessional I was gonna go back and have them do it BUT AFTER HOW RUDE HE WAS I DECIDED TO GO SOMEWHERE ELSE. IF YOU DONT LIKE PEOPLE DONT WORK AROUND THEM MAN.LEARN SOME PEOPLE SKILLS. AINT NOBODY GOT TIME FOR AN ANGRY TAX MAN.

Very knowledgeable tax preparer. Friendly, helpful and gave me very good advice for next year. Had…read morea large return so price was reasonable with the amount of money they saved in reducing my taxes. Told me that I would not have to pay for any future services on this return. They have a guarantee that if there is a problem with the return they will fix it for free and pay any interest and penalties. I like this company and they don't nickle and dime you to death like other tax companies. I will use them next year.