***Edit*** I wish to update my original review. While our experience with Stephen was very frustrating, we were later contacted by Keith, the owner. He called us to discuss our experience and took the time to listen to our concerns. He was kind and understanding and provided the level of service and support we had been hoping for from the beginning. His professionalism and genuine care completely turned our experience around. How a company handles these situations says everything. We truly appreciated him reaching out to us, and in this case Keith truly made things right. We are looking to buy an investment property, and before we made the offer, we wanted to obtain a pre-qualification letter to provide the seller's realtor. Having been matched with Stephen Gray, we started the process on Monday. I would like to point out that our credit is exceptional, we have great jobs and assets. I would also like to note that our credit report wasn't supposed to be pulled at that moment, and yet... it was. Thanks for the hit - I have carefully curated my credit over the years and don't appreciate that. When my husband called on Tuesday to ask for the letter, understanding that this is *not* a pre-approval, just a pre-qual, he was met with an aggressive tone, raised voice, and scolding because I hadn't unfrozen one of the reports, and accusatory statements that we weren't giving them the information quickly enough. Our interaction was not a good one. I have a very demanding job and an invalid family member, so it was going to take me a little bit to get the information. Note, we are talking less than 48 hours. The same day, we got the pre-qual letter from another Mortgage Broker with the same information we had provided Statewide. We are puzzled at the treatment we received from Stephen, considering that we are ideal clients, have great income, and exceptional (near-perfect) credit. read more

*** Update**** The true measure of a good company is how they respond to a challenge. In this case we found that Keith Swisher the owner of the company is a true professional and gentleman of his word, and this their most valuable asset. Although we chose not to move forward with Statewide Mortgage and we still find Stephen's action to be extremely appaling and unprofessional, Keith has shown that he is serious about running a very reputable business and this was an isolated incident that I am confident will not repeat itself. I strongly recomend this company based on past performance and the response from the owner: Keith. Just do not work Stephen in the event he is still employed at Statewide. My experience with Statewide Mortgage was utterly dismal, and I feel compelled to share this review to warn others. The lack of professionalism and the outright rude behavior I encountered, specifically from an individual named Stephen, was shocking and unacceptable. From the very beginning, communication was a serious issue. This created a great deal of frustration and anxiety, as I was left completely in the dark about the status of my mortgage application. The most disturbing part of the experience, however, was when I finally managed to get him on the phone to address the lack of communication. Instead of offering a simple apology or a reasonable explanation, he completely lost control. Stephen went into a rage and started screaming at me over the phone, displaying a level of unprofessionalism and hostility I have never witnessed in a business setting. His behavior was not only unprofessional but also intimidating and completely uncalled for. When I told him I was going to share the rude texts and his improper behavior with his company he gave the name of the owner and told me to do. This leads me to believe that he feels protected by the owner. If this is how this company wishes to be represented by this individual in a day of some much competition in the marketplace, it is appaling. read more

Keith and his team are amazing. As a first time home owner, I can't recommend enough! Personable, great, caring, efficient, personalized, and professional service across the board! read more

First time homebuyers and would absolutely recommend Eric Higdon for any military home buyers. He not only helped us through the VA Loan process, he was knowledgable and extremely helpful. Anytime we reached out, whether by text or email, he always answered within 30 min. Our calls never went unanswered. Our realtor, Missy Lapinsky, highly recommended him and we are so glad we listened! You will be taken care of with Statewide Mortgage. read more

If I could this company a negative 0 I would. I had the pleasure of being defrauded by Ryan Baxter & the Kentucky Real Estate Fraud Team. They have a system set up to take advantage of Black first-time homebuyers. They discriminated against me, changed federal laws. They also have a person appraiser Jeff Krimple who lies on FHA appraisals to the home financed although he's aware it's fraudulent. Mr. Swisher is well aware of what his employees are doing, Please be cautious when you using this company they do not treat all consumers the same different rules for different people. Horrible experience!. Be honest about not valuing your Black clients. read more

Donnie Benningfield and the whole team at Statewide Mortgage are the go-to for any mortgage needs. Donnie is knowledgeable and is able to navigate a seamless process whether or are a first time or seasoned homebuyer. he was available to answer every question I had and made my new home build easy. read more

Fun yet professional atmosphere! Love the decor and the photo booth. Great place to hold a closing. read more

See all

I've had a mortgage and a refinancing through Ryan Baxter at Statewide in Louisville, and both experiences were positive. Both times Ryan answered my many questions and helped the process to go smoothly. On my refinancing, the rates he provided were very competitive versus other rates which were offered to me at that time (3% on a 30-year). The process did take a bit longer than the initial estimate to pass through Underwriting, but this happened during a pretty high-demand time when rates had gotten pretty low and lots of people were refinancing. read more

I was referred to Statewide Mortgage through a friend, and to Missy Blanford in particular. Missy was incredibly helpful, friendly and available throughout my home buying process and not only answered my (many) questions, she also gave me a ton of advice that helped me make smarter financial decisions as a buyer. I used a down payment assistance program, and she was well versed in that too. From her, to Matt, the closing attorney, I had a great experience and would highly recommend Missy Blanford for all of your loan needs. read more

The woman I was working with has been honest, professional, and thorough. I appreciate that she laid out every possibility. She researches options and keeps you updated. ETA: I removed two stars because she pre-approved me and pulled my credit report after I asked her to wait. It was almost like she was determined that I would work with her and not explore my options. In fact, she pre-approved me after I told her I was talking with other people. Now I have 5 days to possibly find another broker without a hit to my credit score. She says that my score is good enough that it won't matter, but she should have waited. read more

I have bought 3 homes thus far. Donnie Benningfield is by far the best loan officer to work with and will go above and beyond to assist you with the entire process. I will never go through another lending agency/agent again. HIGHLY recommend using Statewide Mortgage, specifically Donnie Benningfield. read more

Highly recommend! Donnie and his team will work hard for you and be there with you through every step of the way. He made it an easy process and was a joy to communicate with. I will be referring Donnie to anyone I can! I can't thank them enough! read more

Dawn at Statewide was an absolute delight to work with. She is incredibly diligent and thorough in her work and I never once felt lost in the shuffle. She maintained constant communication with us and made buying a new home as easy as it possibly could have been. Unbelievable customer service experience! Highly recommended! read more

I recently closed on a home and used Statewide on a recommendation from a friend. My loan officer was Garrett. Garrett is great at his job! He helped me months in advance in preparing to purchase. The process was so smooth and I never worried about a thing. He answered all of the questions I had and I never had to wait long for a response. The staff that I interacted with was courteous and the office itself is very nice. I will be recommending anyone in the market to use Statewide! read more

I could go on and on about my great experience with Jason Douglas at Statewide. As an always-organized, prepared person who is always seeking to make well-informed decisions, I did my homework in speaking to a variety of types of lenders but the choice to work with Jason was easy. From our initial meeting all the way through the week of closing on my first home, Jason made me feel like a priority. He always promptly responded to my inquiries and made sure I was aware of the process and my options. I never felt pressured into anything. Financing your home, and revealing all of the paperwork that goes with it, is a highly personal process and it's imperative that you work with someone you trust and feel comfortable with. Jason is the perfect combination of trustworthiness, professionalism, industry knowledge, and experience. Final facts: He also got me a great rate and got me to the closing table 20 days from the day I first saw the house/put an offer on it, and that was him "not rushing." Jason is a Christian whose integrity shines through. I could not recommend Jason more highly! The office is also conveniently located and has an engaging vibe. read more

I worked with Donnie and Brad. Both were great to deal with. They were patient and very responsive via email and phone. As a first time homebuyer, I had a lot of questions and they answered every one. They also worked on a shortened timeframe so I could go out of town for a family event. read more

One of the frustrating things about buying a house for the first time is that everyone but you seems to know what to expect and there are SO MANY choices to make before you even start looking at houses. A friend recommended Missy Blanford at Statewide or else my boyfriend and I may not have checked them out. Missy was very responsive to calls and emails. When we met with her, she did a great job of walking us through what we might expect and describing each step of the process. She was patient and thorough when answering questions. She was very enthusiastic. Ultimately, we ended up going with a different lender but I would recommend Statewide to anyone shopping around for a mortgage. read more

What a great experience! I've worked with Donnie Benningfield and his team previously in a professional setting, but this was my first home buying experience and they knocked it out of the park. Wow is all I can say! Their supportive team provided me with all of the information I needed through every step in the process. They were always available to answer my questions and chat, run scenarios for me during my home search, and I never had to worry that we weren't right on track to close. They had my interests at heart with every decision that was made, and I was able to focus on my new home rather than an ambiguous financing process. Statewide is a top-notch financial organization, with incredible team members. I highly recommend Donnie and his team to anyone that is looking to buy a new home or has financing needs! I will definitely be a repeat customer! read more

I can't say enough great things about working with Statewide Mortgage, and in particular, Garrett and his team. We were first-time home-buyers interested in a unique property, and along the way, had multiple hiccups with the underwriting process. Everyone we worked with there was nice, friendly, and thorough. In particular, Garrett was patient, supportive, helpful, kind and responsive. Even on the day we were supposed to close on our house, we had a major obstacle to overcome, and Garrett was right there with us the whole way. I've already told everyone I know about Statewide and will most definitely call them again when/if we buy our next house! read more

Sucks ran my credit without my permission and screwed some stuff up for me in the process was told it was too bad and that was my inconvenience and they will give me a $50 gift card to go out to dinner it's making me give a star rating I'm so that would be the one I'd really rather give zero read more

Handled my mortgage. Not too much to say, nice people, everything went well, next one I'll contact them to handle it again.

RUN!!!! If you have a choice to use another mortgage broker/loan originator, then chose someone else. The loan originator I worked with was a complete flake. He rarely read my emails all the way through so he repeatedly asked me the same questions I had already answered or asked for the same documents I had already sent. They were COMPLETELY ignorant about the type of loan I was approved for and messed up constantly. The guy would ask me questions that he or the lender should have the answer to...things that a loan officer should not be asking the client. Several times he asked me to do his job or find out answers for him. I am really disgusted that I paid a fee for their "service". He messed up on so many levels and was not timely at all. In conjunction with the Lender they paired with (who was also terrible), they caused me to miss my closing 3 times. The guy was a complete jerk, got crappy with me on the phone, and then bad-mouthed me in an email to the Lender (he forwarded me a response from the Lender and forgot to delete his comment first). read more

Great professional yet fun atmosphere! Everyone's goal here is to make the process of buying a home as least stressful as possible. Keith has been nothing but extremely helpful and enthusiastic with helping myself get approved for my first home! Glad to have chosen them first! read more