I ended up not getting a loan with them. The broker I worked with was a little pushy. When I found…read moreout the housing development I was looking in was not FHA approved, he suggested I look for a house that was FHA approved. Uhm, I'm not going to choose a house based on a loan product.

From the owner: As a Louisville Ky Mortgage Broker with over 20 years experience. We offer a full line of loan…read moreMortgage programs such as FHA, VA, Rural Development,Conventional, and Jumbo loans. What ever your situation, we have a loan that will meet your needs.

***Edit*** I wish to update my original review. While our experience with Stephen was very…read morefrustrating, we were later contacted by Keith, the owner. He called us to discuss our experience and took the time to listen to our concerns. He was kind and understanding and provided the level of service and support we had been hoping for from the beginning. His professionalism and genuine care completely turned our experience around. How a company handles these situations says everything. We truly appreciated him reaching out to us, and in this case Keith truly made things right. We are looking to buy an investment property, and before we made the offer, we wanted to obtain a pre-qualification letter to provide the seller's realtor. Having been matched with Stephen Gray, we started the process on Monday. I would like to point out that our credit is exceptional, we have great jobs and assets. I would also like to note that our credit report wasn't supposed to be pulled at that moment, and yet... it was. Thanks for the hit - I have carefully curated my credit over the years and don't appreciate that. When my husband called on Tuesday to ask for the letter, understanding that this is *not* a pre-approval, just a pre-qual, he was met with an aggressive tone, raised voice, and scolding because I hadn't unfrozen one of the reports, and accusatory statements that we weren't giving them the information quickly enough. Our interaction was not a good one. I have a very demanding job and an invalid family member, so it was going to take me a little bit to get the information. Note, we are talking less than 48 hours. The same day, we got the pre-qual letter from another Mortgage Broker with the same information we had provided Statewide. We are puzzled at the treatment we received from Stephen, considering that we are ideal clients, have great income, and exceptional (near-perfect) credit.

*** Update**** The true measure of a good company is how…read morethey respond to a challenge. In this case we found that Keith Swisher the owner of the company is a true professional and gentleman of his word, and this their most valuable asset. Although we chose not to move forward with Statewide Mortgage and we still find Stephen's action to be extremely appaling and unprofessional, Keith has shown that he is serious about running a very reputable business and this was an isolated incident that I am confident will not repeat itself. I strongly recomend this company based on past performance and the response from the owner: Keith. Just do not work Stephen in the event he is still employed at Statewide. My experience with Statewide Mortgage was utterly dismal, and I feel compelled to share this review to warn others. The lack of professionalism and the outright rude behavior I encountered, specifically from an individual named Stephen, was shocking and unacceptable. From the very beginning, communication was a serious issue. This created a great deal of frustration and anxiety, as I was left completely in the dark about the status of my mortgage application. The most disturbing part of the experience, however, was when I finally managed to get him on the phone to address the lack of communication. Instead of offering a simple apology or a reasonable explanation, he completely lost control. Stephen went into a rage and started screaming at me over the phone, displaying a level of unprofessionalism and hostility I have never witnessed in a business setting. His behavior was not only unprofessional but also intimidating and completely uncalled for. When I told him I was going to share the rude texts and his improper behavior with his company he gave the name of the owner and told me to do. This leads me to believe that he feels protected by the owner. If this is how this company wishes to be represented by this individual in a day of some much competition in the marketplace, it is appaling.

Formerly Evansville Teachers Federal Credit Union. Liberty Federal Credit Union offers 6 locations…read morein Louisville with this being the largest and main branch for the city from my understanding. I opened my account in Vincennes, Indiana years ago and was super excited to see a branch so I stopped in. I needed some cash for travel and everyone was super helpful. Really friendly staff and a nice clean location. You can get a pair of solar eclipse glasses here too for April 2024. I will add they have a great vertical checking that is high yield. Correct Info: Liberty Federal Credit Union - Hurstbourne 1200 Forest Bridge Road Louisville, KY 40223 (502) 638-4744 Branch - https://libertyfcu.org/location/hurstbourne/ Main website - Learn more at https://libertyfcu.org

Our whole family loves banking with Liberty. It's a great family friendly environment.read more

David Setters made my mortgage process incredibly easy. It's been 4 months since I bought my second…read morehome and still talk about how good of an experience I had. He's recommendations were life changing and I couldn't be happier. This was my second time purchasing a home. The first time was a nightmare, gathering all the documents I needed, high pressure time crunches, were all things that made the process regretful. I waited for that dreadful stressed out experience to happen again throughout the entire process and it never happened with David. Obtaining a home loan does not have to be a painful process. I 10/10 recommend First Fidelity Mortgage, Inc.

We recently worked with David at First Fidelity to do a refinance of our home mortgage. He went…read moreover and above and made sure that everything went as smoothly as possible. From the very start, he told me the loan rates and terms he could arrange, and he came through in the end. Very good experience overall. Anthony D.

I cannot say enough about Bryan and his team! We were originally working with Chase Bank on a home…read moreloan and it wasn't going well. I spoke with Bryan about options given how close we were to closing. His team delivered!! Not only did they beat the rate Chase gave (including all the discounts I had for being a customer over a decade), but they went open to close on my loan in under 11 days! It had to have been some sort of record, especially given COVID-19 complications. Their team was highly communicative, organized, and responsive.

From the owner: Brian C. Lykins of 1st Class Mortgage Group LLC takes pride working with our clients hand & hand on…read morethe largest financial decision of a consumers life. Their home. KY,FL,IN,VA,AL,TN

Just finished working with JP on purchasing a new construction home and we couldn't be happier with…read morethe personalized service we received. Both JP and Seth were so attentive and made sure every step of the process was explained to us. We would highly recommend them to anyone buying a home!!!

From the owner: JPMortgage Company is a team of mortgage advisers located in the Louisville, Kentucky area. With…read moreover 18 years of experience JPMortgage is your go to team for buying a new home or refinancing your current. If you are a first time home buyer, JPMortgage will take the time to sit down and educate you on the home buying process. They understand that a home loan one of the most important buys you will make and want to make you feel secure while applying. If you have any questions or would like more information about applying, call JPMortgage Company today!

I did a refinance on my home, I met with Stacey the mortgage consultant, she made the process very…read moreeasy and explained everything as we went along. The closing was within 30 days, and simply could not have been smoother. Stacey as well as another associate Shelly were always available when any questions arose during process. The closing went smoothly as well, and Stacey even showed up for that which I appreciated. Then 1 month after the closing I was dealing with a situation with my new Mortgage company due to a property tax re-eval I asked for. Not fully understanding what the mortgage co. was telling me, I reached back out to Stacey and Shelly and ask if they could look at the documents concerning the matter. Shelly was right on top of it and shared the problem with Stacey as well. They reviewed the documents and had questions as well so they did a 3 way call with me and the Mortgage co. I thought it was resolved after that call. Well, a few hours later Shelly called me and said that her and Stacey still felt like something was off with the Tax issue and they had actually been making phone calls and working on it long after I thought it was done. Shelly said they called my insurance company in search of an answer. Well that is where the answer and a check I was owed lies. Shelly and Stacey went above and beyond and I am so grateful for that. This Company is legit and I highly recommend them . Leann Gill

From the owner: With thirty-five years of experience, our knowledgeable team is confident that they will facilitate…read morea smooth closing in the purchasing of your new home. We spend time with our clients to ensure they understand the entire process. There are so many options when it comes to mortgage loans, and we will walk through your options from adjustable rate and fixed-rate loans to FHA or VA loans. If you are looking for an experienced mortgage company, contact our team today!

I went in with little knowledge about changing and setting up my checking account and investments…read morebut was seated in an office rather quickly. Mr Michael Johnson helped me not only set up the account but explained how all of it worked, how I can get the best out of it, and answered all other questions honestly. His service something I see rarely and I felt treated with nothing but respect.

Outstanding Credit Union - Staff & Services... they truly care about each & every customer! Great…read moreRates on loans & accounts. They continue to improve service with strong growth in both new branches & growing number of members.

I am so grateful our realtor pointed us in the direction of Russell Gerry and Benchmark Mortgage…read more As crazy and nerve wracking as the closing process can be, the lending aspect could not have been smoother! The thorough communication, attention to detail, and EXCEPTIONAL personal touch blew my wife and myself away. I can not recommend Russell and his team enough to anyone looking to finance a home. A HUGE and heartfelt thank you to the crew at Benchmark!

Our realtor recommended Russell Gerry to us, and I am so grateful she did. We were first time home…read morebuyers trying to purchase from a different state, traveling back and forth frequently to try and find houses to bid on. It was such a competitive market that I can say with certainty we would not have found a house in our short time span had it not been for Russell's stellar service. He was available for us on the weekends to answer questions, provide us with documents, and get us the much-needed pre-approval letter. Russ also took the time to make sure we understood the home buying process and gave us different recommendations for mortgages based on our personal situation. Russ and his team are professional, prompt, and very easy to work with. We were able to communicate our needs and documents to them quickly and easily even from a different state! We highly recommend him to others.