BE VERY CAUTIOUS W/ THIS COMPANY AND IT'S OWNER, MARCOS RIBIERA!!! They will come to tow your…read morevehicle and tell you that they have a dealership, junkyard, and mechanics that will fix your vehicle for a fraction of the price. DON'T FALL FOR IT LIKE WE DID!!! We originally left an outstanding review for this company over 7 months ago as we were under the impression that they had done incredible work and made an ethical business transaction by the way it appeared on the outside.... UNTIL OUR CAR HAD BEEN SITTING FOR ALMOST A YEAR BECAUSE IT WAS NOT DRIVABLE!!! And we found out that they hadn't fixed the car properly at all, including not aligning the fender, leaving sensor cords cut unattached, didn't fix the radiator structure, didn't replace a battery or radiator, left car doors not aligned where they'd close right, didn't match the paint, and many more negligent work including using screws in areas where it needed welding!!! THANK GOD NONE OF US GOT KILLED DRIVING THAT CAR BACK FROM ABQ FOR THE 2 ALMOST IT TOOK TO GET HOME!!! We finally realized that this owner & his employees had ripped us off! We should've known when nobody rarely got back to us in the first 3 months they had our vehicle. We trusted this guy & actually felt like we had developed a friendship w/ him all the while he was making excuses as to why our vehicle still wasn't ready. He was also throwing his workers under the bus. Then upon pickup, the battery was dead, and a few miles down the road to Firestone, we found out that the radiator was completely cracked. N & Y Towing had to come right back to pick up the vehicle, and had it for another month! We asked for invoices, and got excuses. Luckily, I made notes of the CASH sale price and the few rinky dinky things they tried to list on a piece of paper that was done. It still couldn't be driven because they sent us home with no windshield wiper reservoir. Marcos tried to tell us that his dealership couldn't find anywhere to order it. That ended up taking until January of 2025 where I decided to look it up myself. Walmart had it! Parts Geek had it! It was easily accessible. We took a chance & drove it into Santa Fe to have the head mechanic at Toyota install it, only for him to tell us that he couldn't due to the internal & outer structure of the vehicle being a complete mess. He took several photos to show the horrible situation. The Toyota mechanic initially thought that the frame was bent. So, I contacted Marcos to ask why his mechanic didn't tell us it was bent... because in April of 2024, his worker, Kevin, told us that they assessed the vehicle as not having a bent frame. We finally got it to an extremely credible frame mechanic shop who sent us over 20 photos of the dangerous work this guy did, putting our lives at stake. And get this: THE FRAME WASN'T BENT!!! I contacted Marcos the entire months of January and into February to show him all the photos & the neglectful work his employee did. He responded maybe once or twice on text & once on a phone call in which he told me that he had nothing to do with this guy... and it was going to be impossible to get any money back. Yet, ALL transactions were done through Marcos!!! This company has extremely expensive tow trucks. And we thought they were the real deal, as both a tow company & dealership. We are kicking ourselves in the butts for not checking them out first. And I know it may look like we're idiots, but trust me... Marcos made everything sound legit. Even so much as selling us a 2013 Denali in November of 2024 as a loaner for our tenants... as we were still waiting for him to get the part needed for our own vehicle. Only for them to take it to the MVD to register it and Marcos OR his Wife not owning the title to it!!! We are extremely intelligent people and all about GREAT VIBES... and as clear as day as it looks... we STILL got ripped off!!! Very disappointing. We thought he was a good guy. If you have any issues like this, please contact AAA as they are contracted with them. Zero stars if I could...

Broke down after a doctor's appointment the other day. I was tired and cranky and just wanted to…read moreget home. I wanted my car towed back home because I had to make a couple of decisions. Called AAA and Sergio responded in about ten minutes. He was polite and friendly, professional and quick, he treated my vehicle with care, and he treated me with respect during the ride to my destination. Great experience.

My Subaru died half way between Albuquerque and Santa Fe. Pete's Auto care (also awesome people)…read morerecommended Macy's towing. George was there in less than an hour. We are already at the mechanic's shop before 11 am. George was efficient and personable and professional. And they make great beef jerky!!! I can't wait to try their hot Cheeto flavor! Thank you for the rescue. Also very reasonably priced.

My Tesla got a flat while in Albuquerque, called Tesla roadside assistance at 1pm mst, who then…read morecontracted Macy's towing, Macy's quoted the Tesla agent a truck was available right away and it would be 15 minutes for the tow to arrive, a service appointment was booked given the time frame the agent was quoted at the same time they booked the tow, I was listed as a will wait for tire service which was to be done the same business day, after waiting several hours, the less than stellar tow driver finally contacted me at 4:30pm stating he would be ready to pick up my car in 45 minutes he had just woke up from a nap and seen that he had to tow me but still needed to eat something first, when he arrived he seemed under the influence asking if I still wanted a tow and babbling on, at this point the service center was closed causing me to be stranded until the next afternoon for what was to be a same day service. Would not recommend Macy's towing to my worst enemy. The hour and a half worth of sentry mode footage I recorded of him sitting in the tesla lot after dropping my vehicle sure makes him and macy's tow company look some kind of way.

What a great experience! Reasonably priced and arrived right at appointment time. Friendly staff…read morethat took special care with my car. Thank you.

I highly recommend this towing company- they were efficient, transparent, and so professional. I…read morewasn't at my car yet when the driver arrived, and he was willing to wait for me- which was a huge help. Excellent customer service, very reasonable pricing, smooth towing process.

All I can say is they are great--not just once, but twice! We needed them when our RV engine died…read morewhile I was on my way to California from North Carolina for a big meeting. What could have gone wrong did, and that was with the RV. Knittle's Towing came out quickly to help with the first breakdown, allowing me to get back on the road with the car rental. Weeks later, I had to tow it from one shop to a Ford dealership, and once again, they responded quickly, professionally, and with a friendly attitude. It was the same guy who towed us again. I highly recommend them for towing, especially if you have an RV. Thanks again, guys, for your help!

Excellence by every measure. By far the best towing outfit this side of the Statue of liberty…read more Fast, friendly service at a reasonable price, what else could you ask for?

Great communication, professional, got my car going again! Great service! Would definitely use…read moreShelp's again.

We had a great service technician who was extremely helpful and professional from start to finish…read more He was very attentive and efficient during the entire process. Lawerence from Shelp, we really appreciate you. You really did save the day!

Awesome experience dealing with Charles and his towing company, Platinum Auto Transport/ Towing,…read morefrom 1st call to final pickup of my truck. Excellent customer service telephone skills, professional, courteous and very respectful language throughout my dealings. I highly recommend Charles and his drivers for your towing needs small or large. Will, the tow driver that picked up my diesel pickup to transport to mechanic was very professional, efficient and courteous. Thank you Charles and Will.

Highly recommend using this company! Extremely reliable and professional with a quick response. If…read moreI could award 10 stars I would.

We waited for 3 hours for their arrival, and we kept being told they were 15 mins away. When I…read morecalled for 3rd time for an update they no longer answered their phones. This company isn't worth a 1 one star waiting.

The driver was extraordinarily and professional and was very interesting and very kindread more

Talk about Above and Beyond! I have saved James' contact info and deleted any other info for towing…read moreservices! James was extremely professional and a kind person altogether. He Genuinely cared for our wellbeing and helped us like we were family, going beyond our expectations. Thank you, James, for all your help in a time we needed it!

Tow truck driver was in a rage when he struck and destroyed my front fence causing me over $500 of…read moredamage without repair. Owner is irresponsible and destructive with your property!!