This place is now a (LOW) Quality Inn. Worst hotel I've ever stayed in. 1) The front desk clerk that checked me in didn't speak English clearly. 2) Check in took nearly 30 minutes because he couldn't find my reservation on the computer. 3) Charged me a $50 deposit even though I already paid everything online. 4) Room is disgusting. No microwave or ironing board like it says online. Could give many examples, but for one, prison bathrooms are probably nicer. 5) Checked my bank statement and they charged me twice ($325 x 2). Went to the front desk the next day and showed them the double charge on my card. This guy was also hard to understand. He REFUSED to reverse the second charge saying it wasn't his fault. I'm still working with the bank to try and get the overage back. 6) Needed change for the vending machine. The first guy who messed up my check in and double charged me gave me $19 after I handed him a 20. I saw what he did and asked him to recount. He just kept saying it was right and wouldn't count it again, but eventually relented and (surprise) he was wrong. No apology. Just tossed another $1 at me with a scoff. 7) Feral dogs hangout in the parking lot at night. If you're thinking of staying here, there are some nice looking dumpsters nearby that are just as pleasant and much cheaper. read more

ZZZThis place was great the staff members, manager, and maids Carolyn Loraine & Avi treated me so well & with much respect, they even gave me Breakfast before I left for work at 5 and Breakfast at 7 Here for the motel. My room was very cheaply priced and the room was huge! Toothbrushes and Unlimited Hygiene kits & Real Cofee were just some of the perks. I highly recommend this place if your on a fixed income (this place looks like a Holiday Inn. I've traveled all over the world and this chain has kept up its reputation. Thanks guys! Ken read more

Stay Express Hotel - The entrance of Motel - Hotels Near Me - Fort Worth, Texas

Do not stay here unless youre desperate to have beds for 5 ppl very last minute. This place was not sanitary, beds & towels were fixed, towels were stained, sink and showers was not scrubbed clean, pull out bed had a stained that was not even attempted to be cleaned, it still had a lot of spaghetti stuck to it, coffee pot had cofee still in it growing mold, ice bucket had water in it. Im afraid they probably didnt wash the bed, probably just fixed it back up. I suggest bringing a sleeping bag to this place if you want to sleep here, but sleep at your own risk, as unsanitary as this was, you never know what else is left behind read more

dont not stay here i repeat do not stay here they are rude have bed bugs dont clean their rooms and they are not open overnight they dont serve breakfast and charge you almost 100 a night .. read more

Stay Express Hotel - More bites - Hotels Near Me - Fort Worth, Texas

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This is a lying, cheating, extremely horrible business. I would stay on the street rather than paying them. We booked a night's stay. The wifi was not working, the heater was not working (and it was freezing temps in early January), the bathroom door did not lock, the area is sketchy, saw a homeless man peeing on the bushes this place overlooks (no downtown view, that is some real bs). When we went down to complain the girl in the lobby fought us like there is no tomorrow claiming that a transformer had gone out and that's why our WiFi was not working, but somehow hers was working. We also noticed 2 homeless men booking a stay for the night and the receptionist (from behind a glass window) fighting with them too. We asked for our money back and were leaving 30mins after getting there, but they refused to refund or resolve our issues. When we disputed the charge with our bank, they lied to the bank and said we stayed the night. As if, we would stay the night in this junkyard. Overall, this is a business with crooked practices. Don't stay here. read more

I made a reservation 24 hours in advance on the Ft Worth hotels website and received confirmation for a king bed smoking room, only to arrive at the hotel and be told the had neither a king bed available or a smoking room. The attendant on duty at 3:00 pm Saturday the 14th, made no effort to get us a king bed or a smoking room and was rude in telling us that we'd just have to take whatever was available. Don't bother making reservations at this hotel, because they run a bait and switch operation. read more

I booked a stay here when my mother-in-law volunteered to put me and my son up in Fort Worth for the night before a surgery he was having at a Fort Worth hospital the next day. She was price conscious, so we chose something that was on the low end of the price spectrum to save her wallet from taking any larger of a hit than necessary since we were basically only going to be laying our heads there from 10-6 and on our way to the hospital early the next morning. They asked for the price of the room plus a $50 deposit, which I thought was somewhat standard. We were paying in cash, so we left the $50 in cash with them. When we got up in the morning, we went and had breakfast and got on our way to the hospital. After the surgery, I realized that I had not stopped by the front desk to retrieve my deposit as I was leaving that morning. I called the front desk and the man said that it would be no problem if we would just come back, he would be happy to return the deposit, since there was no issue with the room after we left. As you can imagine, I was at my son's bedside after the surgery (it was a major, open-heart procedure). I stayed in touch with the business, letting them know what was going on and they said "Yes, yes, I remember you. Please just come to the front desk and present your ID. We still have your deposit for you." By the time my son was in good enough shape that I felt comfortable leaving his bedside, it had been 3 days. I had been staying at the hospital time the whole time, then we were transferred to a room at a nearby Ronald MacDonald House location. I finally got a free minute to get away from the hospital and away from family to run over to the hotel to retrieve the $50 deposit. When I got there, the man at the front desk refused to return my deposit, saying it had been over 24 hours, as if somehow that negated his obligation to return my deposit. It had been longer than 24 hours the last time he told me that I was free to come back and retrieve my deposit. I guess he didn't expect me to take him up on his word. He refused to return the deposit, saying I could speak with the General Manager about it if I didn't like it. I asked when the GM would be in and he said 11 o'clock that night. I find it very unlikely that the General Manger of a business is there overnight. The man at the front desk was lying to me to keep me from pursuing the matter. I was too busy caring for my son and visiting with family that had come into town for the surgery to go back and pursue this any further. It was a relatively small sum of money. It was not worth leaving my son's side again to pursue. But, in principle, this was not right. The man lied and was dishonest and took money that didn't belong to him. It belonged to me. Nothing was damaged in my room. I left it in perfectly good condition after sleeping there just a few hours and getting back up and leaving. There was no reason my deposit shouldn't have been returned. Don't go here! After reading the other reviews here on Yelp, I wish I would've checked the reviews before booking my stay. Several other people have said they were treated poorly or dishonestly here as well. On top of all of this, my room had clearly been smoked in. We tolerated it because of the fact that my mother-in-law had paid for the room and because of the brevity of our intended stay. But when taken into account with the experience of losing $50 on top of the price of the room, it was not worth the price at all. All in all, it was an unpleasant experience, and if you wish to avoid a sub-par experience, take heed to the reviews posted here and avoid this place. I wouldn't recommend it at all. read more

It doesn't even really deserve a full star. Let me start with a 2am wake up call to these hicks who were yelling at the 3rd floor to get up and outside.. Didn't state a reason why but it sounded like 3 men and 1 woman. It felt like a scary movie. I was going to call the front desk but I was way too scared bc there is this huge crack underneath the door you could probably stick a finger under. There is some bad places were you can see holes in the wall from previous leaks. The beds were okay if you like hard beds. Pillows were very soft. They do have a good tv and refrigerator. And it is pretty sketchy all around the motel. Bunch of homeless people and its dirty all around. If you're looking for a cheap place to stay here you go. But from now on.. I will be forking out money after the hick killing experience that I literally could not go to sleep afterwards. read more

DO NOT STAY HERE!! This is horribly dirt! We stayed here for three nights and got charged 139.95 a night. The hotel it's self is in need of repair bad carpet is peeled up everywhere, and there is mid repair holes in the wall. Our first night we found pubic hair in the both showers and a multitude of trash in the room. There is a big crack in the look portion that is literally super glued to the door. On the second day we found little black bugs in both beds, and even more trash in search for more bugs. All in all this hotel is atrociously filthy and will not offer any help to clean it up for you! read more

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Bed slept good, got up to shower and it didn't work well. Water sprayed everywhere. The room and hallway smelt terrible of weed. But hey I got to lay my head down at least. If you want an o de weed, stay here. read more

We stayed here for the table tennis tournament at Texas Wesleyan. Overall, this hotel has beds, bathrooms, and a hallway that connects them. The breakfast is very good, and I was very impressed Texas shaped waffle. It was nice of them to include extra napkins under the chairs in our rooms. It was also very nice to see snowflakes in our shower coming from the ceiling. We also had a nice wildlife encounter in the room scurrying through the trash can that we discovered in the middle of the night. I did like the indoor skate ramp that the previous reviews pointed out. The unique room names also provided a nice personal touch. The free wifi was great, it only took 4 minutes to load a Facebook page. The man at check in was very business oriented. He told us multiple times that, "as long as I get the money, everything is ok." read more

I was walking onto the property and took a wrong turn... missed the office entrance. Stopped when I got a phone call from my wife and took it. Wasn't long before "security" decided I shouldn't be there and gave me a load of nonsense. So I checked into the motel 6 next door. If your "security" guard thinks he can curse and throw me off the property, fine. My money is better elsewhere. read more

My boyfriend and myself were traveling from Florida driving all day exhausted called your hotel and they gave us one price and said there was a non-smoking room on the bottom floor when we arrived they only had a smoking room on the 3rd floor no elevator only stairs and we had to carry the animals and they charge us extra for each animal and $50 security deposit the air condition does not even work it is cooler outside this is the worst place we've ever stayed we will turn them into the Better Business Bureau read more

Very dirty and old. Totally not worth it. We reserved with booking.com and it was the worst experience we had. There was a dead roach in bathroom. The door looks like it was kicked open. Biker gangs in parking lot. Lobby smells mildewed. It's photos and reviews on booking are manipulated to look good but do huge disservice and misrepresented the place. Run! read more

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Two guys at the front seem like they dont know what they are doing. 100% do NOT recommend

Horrible experience , We booked a 2 bed 1 room For the weekend .i know most hotels do not let u check in until 7am or 3pm the next Day at the earliest. We booked online because the Site stated that we could check in as early as 12am ( we got to the hotel at 2:00am) and also we called just to make sure We could check in at that time. When we got to the hotel they would not let us check in even though we traveled 3 hrs away (we got there at 2:00am and called to confirm we could check in ) when we asked the guy his name at the desk he would not give us his name so we had to cancel with a $60 charge to our account for canceling on the 26th I would never advise anyone to stay at this hotel it is so unprofessional never in my life have i had a experience like that we did not find a room until 4am... Word to the wise this hotel sucks.... This is not a false claim DONT STAY HERE!!!!!! read more

This is not a great five star hotel but it is a nice decent hotel. I would stay here again without a doubt. Pros: All non smoking Frig and microwave in room Nice beds Free hot breakfast buffet. Free wifi Free local and long distance calls Has a shuttle to local places. Cons: Some tv channels not clear Older hotel read more

The breakfast is awesome, the rate was affordable and the room was quiet. The Internet worked and the room was cleaned properly each day. The TV channels were limited and the rooms look dated. Great value for the price. read more

I have stayed here twice this week and I must say that I've had no issues. If it wasn't so cheap then I'd probably give it 4 stars instead of 5 but you can't find a better hotel for this price. Anywhere. Not just Fort Worth. The customer service is so amazing. Avi and priya are so nice. I don't think they could have been nicer in anyway. The rooms are clean and the beds are super comfortable. It looks like the bad reviews were all from before renovations and now they've fixed all the major issues. I didn't try the breakfast the other day but I heard great things. I'm definitely going to try it in the morning. The only negative thing I have to say is that it's not in the best part of town but that's not the hotels fault and we haven't had any security issues so I still give 5 stars! If you're looking for a cheap but decent hotel then this is a good one. read more

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Nobody is kidding about the bugs. We had a cockroach great us when we walked into our room. If you can get past the smell, bugs, poor quality, and overall uncleanliness it's worth the money. If not, spend the extra $30 and stay at La Quinta. read more

Doesn't even deserve one star. The guy at the front desk was rude and made me feel like i didn't matter. Then the next morning over slept and they kept banging on the door while I was in the shower when I got out they banged on it again I opened it with just my towel and they told me I needed to hurry up that I've been here too long and that I've had plenty of time to get ready and that he would stand outside until I come out... when I walked out he was standing there with his arms crossed ... the room was decent, and the walls are very thin you could hear people across the hall for sure.. but definitely won't be paying to stay here again knowing they give that kinda of service to everyone. read more

WORST PLACE EVER! On October 14, 2015 we checked into the Stay Express Hotel in Ft. Worth. The rooms were represented on their website as "remodeled", touting a heated pool, satellite TV, and high speed Internet. I had booked three rooms for myself, two daughters, and their children near the Ft. Worth Zoo. Turns out, THIS place was a zoo. After checking in, we found that the hotel was in TERRIBLE disrepair; the pool was closed off with "caution tape", was NOT clean, and was accessible only to the construction workers who had it blocked off. The Internet was not working in the rooms or the lobby, and the satellite service had been out for several days. These problems were known by the hotel staff, but not disclosed until we had checked in. The place was filthy, especially the carpets. The exterior door locks were disabled (for workmen?), and homeless people were seen sleeping in the halls. (The location is next to the freeway, so noise was also a problem). All this would rise only to the level of "terrible", except that the bathroom door in my daughter's room had badly peeled veneer. The result was a serious gash in my beautiful 18-month-old grandson's head. He now has a permanent 1-inch scar. That's when I'd had enough and went to the front desk. The desk clerk kept me waiting for 20 minutes to speak with the manager, but the manager of the hotel never showed up. He eventually called the desk clerk on the phone, and said he was "too busy to speak with me", but said he would "comp" our room charges. We checked out. Quickly. I was unhappy (but not surprised) to see that $209.84 was nonetheless charged to my credit card. When I called the hotel to get the promised credit, the same desk clerk told me HE was the manager, but refused to give me his name. He then told me the manager was a "Mr. Patel", but he was (again) not available. The clerk then hung up on me. I have contacted the corporate office at Stay Express, but have not received a call back from corporate guest relations or from the hotel manager (whoever he really is). We did NOT receive what was promised (either at the time of the reservation, or after the disastrous stay). Stay here at your own risk!!! Horrible property, and even worse customer service. Property is not safe, and employees should be fired. read more

NO HD TV!!!! horrible cable service.. This place is run down, and in need of renovation. Conveniently close to down town, but I was worried about my car parked in their parking lot. The only reason I give it two stars is because of the breakfast, and the cool historical graveyard in the parking lot. The only staff smile I saw was the nice lady running breakfast. read more

Made reservation two months in advance and reserved a handicapped accessible bathroom. When I got there I was told I would have to pay extra for accessibility. Don't stay here! read more

We arrived at 3am Tuesday, Checked in and paid for that night until Friday. We noticed several people in the parking lots looking in Windows and cars. We needed to sleep after driving all night so we stayed and went to our 1st room and it smelled horribly of cigarettes, was told this is non smoking room and if we smoked in there we would be charged...we don't smoke so no big deal there. We went back to the lobby and told them we want a different room. They gave us our second room.... The next morning we woke up left for the day and came back that night with some family to go swimming. Pool was not well lit and gross. So we decide to go to our room and order pizza. I called when we got up there as our room has. It been cleaned no new towels etc. Asked for couple extra blankets and towels. The man in the phone asked how many people we has staying get there. We told him, he accused us of having more because he said he watched us on camera get out of our car and go upstairs. The room was gross after a more thorough look there was a pile of sticky gross stuff in bathroom under sink. The chair had trash under...ya know like it was NEVER vacuumed. The mattress was blood stained...right where I slept. The side of the mattress was brown. The desk chair...I don't even know how to describe it besides complete and utter filth. It is not well lit in the room at all. After all this my husband and I decided we would pay more for a better hotel. He went down and told them about all the issues and they pretty much didn't care. Hotels are not regulated according to the health department here...weird but whatever. So had to forfeit the money we had given them for the night we stayed plus the night we left. There was a man staying there standing behind my husband who was having the same issue with trash hotel and was checking out at the same time hadn't been there but a few minutes. I do not recommend this for any reason, pay the extra 10 dollars a night and stay at the La Quinta that's only 7 minutes from there! Very nice people and very clean. read more

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If I could give zero, I would. It's a very cheap hotel, so my expectations were very low, but somehow Stay Express managed to even go below those. Roaches should simply never be a part of the hotel experience. It's not that expensive to treat the hotel. Shower was actually too hot to use. Never had that problem before. They failed to make up the room and give me towels so that when I arrived late from my conference I had no clean towels for the morning. All of this would have been bearable had the staff even made a small attempt to resolve. Again, it's a cheap hotel, but good service is free--it only takes a little effort. They made no effort. Stay ANYWHERE else but here. read more

I wish I could give them 0 stars. This hotel sucks!! The power cord for the tv doesn't even reach the plug, there weren't even sheets or blankets for the fold out bed, half the lights don't work, the hot tub is cold, the jacuzzi in the room has no hot water, and there's not even a phone to dial room service or the office. Never again! Only thing decent about this place is the bar. And the only bartender that actually pays attention to people is Tonya. We have tried calling the office and they won't connect us to a manager. They claim they "don't have a number for him". We have stayed here multiple times and it has NEVER been this bad! read more

Had to stay in a hotel last night. My air conditioner broke. So I thought why not make it a mini vacation. Booked a hotel with a great savings price. Photos looked great! Get there is a trashy smelly dingy piece of shit. Complete with roaches! Had to put down $100 cash on top of paying the hotel bill to get my room cards. Now I'm standing here waiting for them to finish inspecting the room before I can check out and get my cash deposit back. I have stayed at many hotels and motels in my life and never have I experienced such shitty accommodation or service. If you ever travel this way ignore the pics that make this place look better than the Raddison. read more

This is a very poor quality hotel. We stayed for a couple of nights. Room was in rough condition. Older tv, stains on carpet, stains on outside walkway carpet, door was failing apart. Hotel team was not very curteous. Breakfast was worst I've had at a hotel chain. Eggs were runny, watery, no fruit, very bad coffee. Do not stay here. Pay the extra money and stay at a nice hotel downtown. read more

I am only giving 1 star to post. I stayed hear over the weekend I checked in on Friday. So I was working nearby over night and rented this room because I did not want to have to drive back to Home which was an hour away. So Friday and Saturday I didn't sleep in the room but I did on Sunday. So This morning I was awaken by this In the bed. I called the front desk to notify them and took pictures as well I went to front desk and showed it to some crack head ass man they had working there and he looked at me as if I went and found the bug and put it in that nasty ass bed. Took a shower Friday and the water wouldn't drain so I took the stopper all the way out to find rubbers and hair clogging it Thanks for a weekend to remember America Airlines and stay whatever this is who I booked through I don't recommend this to a homeless person and American Airlines should be ashamed to be affiliated with such a dump read more

Stay Express Hotel - This was crawling on me at 7am this morning I reported this to the front desk no results - Hotels Near Me - Fort Worth, Texas

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"**warning*** was bit by bed bugs! slept on a bloody mattress!" the eggs were dried out. the biscuits were hard and cold. the gravy was watered down. the oj was watered down. the sausage was under cooked. the potatoes was burnt and others not done. *********did not like any of it!!!!************ "was bit by bed bugs! slept on a bloody mattress! a big hole in the base board!! curtains were missing 6 hooks so u couldn't close them all the way and both sides hung open! the non smoking room reicked of smoke!! ***pics of all!!** bulbs out! scum in tub! blood on ironing board! throw-up on mattress!! had to stay 2 nights and never had maid service!!! when i showed the front desk the pics and bites on my arms she said it wasn't true that they didn't have bed bugs in 'that' building only in others!! parking is on a huge slope. so bad u need to put the emergency brake on!! she also said she couldn't help me with my concerns" /users/sugardumpling/downloads/archive-2/bedbu3.jpg /users/sugardumpling/downloads/archive-2/bedbug.jpg /users/sugardumpling/downloads/archive-2/bedbug0.jpg /users/sugardumpling/downloads/archive-2/bedbug1.jpg /users/sugardumpling/downloads/archive-2/bedbug2.jpg /users/sugardumpling/downloads/archive-2/bedbug4.jpg /users/sugardumpling/downloads/archive-2/bedbug5.jpg /users/sugardumpling/downloads/archive-2/bedbug6.jpg /users/sugardumpling/downloads/archive-2/bedbug7.jpg /users/sugardumpling/downloads/archive-2/bedbug8.jpg /users/sugardumpling/downloads/archive-2/bedbug9.jpg /users/sugardumpling/downloads/archive-2/bedbug10.jpg /users/sugardumpling/downloads/archive-2/bedbug11.jpg /users/sugardumpling/downloads/archive-2/bedbug12.jpg /users/sugardumpling/downloads/archive-2/bedbug13.jpg /users/sugardumpling/downloads/archive-2/bedbug14.jpg /users/sugardumpling/downloads/archive-2/bedbug15.jpg /users/sugardumpling/downloads/archive-2/bedbug16.jpg /users/sugardumpling/downloads/archive-2/bedbug17.jpg /users/sugardumpling/downloads/archive-2/bedbug18.jpg /users/sugardumpling/downloads/archive-2/bedbug19.jpg /users/sugardumpling/downloads/archive-2/bedbug20.jpg /users/sugardumpling/downloads/archive-2/bedbug21.jpg /users/sugardumpling/downloads/archive-2/bedbug22.jpg /users/sugardumpling/downloads/archive-2/bedbug23.jpg read more

I would not even give this room 1 star if I had the option. The hallway to get to our room reeked of cigarette smoke, handles on the doors were broken, wallpaper was falling off the walls and the baseboards had been ripped up. In some places carpet had also been ripped up. Not sure if they are attempting to remodel or if the hotel is literally falling apart. The room was AWFUL! It smelled, we found trash on the floor (not PG trash either!), hair on the blankets (obviously the room had not been cleaned) and bugs. The gentlemen who found us a new room was apologetic. Unfortunately, while the room did not have any leftover trash or bugs (that we saw), it still smelled and was quite outdated. The owner who I spoke with about a refund was outright rude and not apologetic at all. The price was right (for a reason!) but not worth the hassle and problems we faced. read more