I called this location because I had an issue and when the representative picked up, I could barely…read moreunderstand what she was saying and I told her what my issue was and she was like bluntly telling me to call someone else and didn't even offer the number of the office I was supposed to call very rude individual.

This branch is great and has been super helpful…read more Everything that Mountain West offers outside of the in branch experience is the worst I've ever experienced. Their online banking is atrocious, literally a throw back to 20 years ago. Their app is also terrible. I just had a mobile deposit get declined, yet no explanation for why. I tried calling to determine what the issue was..... Got an our of country call center. I've never had a deposit declined by Wells Fargo, Capital One, or my Credit Union. The only reason I bank here is because my uncle did and I set up his estate account here. I can hardly wait to close that account and wash by hands of MW.

Great Bank... I have been with them 5 years. A Local Bank on the Corner near where we live and…read morethey have always responded positively and rapidly to problems. Sadly, as in most banks today they have a high turnover thus the faces change faster than the leaves.

I've had a joint account here for several yrs now, I now know why they shut down banks and want us…read moreto use their ATM, Today I went in to make a deposit and was Lucky enough to get the DEI hire! Megan was the worst teller I have ever had, she wasted my time, knows nothing of Customer Service! not only was she rude, she said next time I could use the outside ATM, guess she doesn't know without Customers she has no JOB!

Very friendly staff who always make you feel very welcome when you come in. Each one of them is…read morenice and genuinely cares for their individual customers.

Always a happy and helpful group of people. Definitely recommend, and better rates than at Wells…read moreFargo

During the course of paying the loan on my truck I never once received a payment receipt. Recently…read moreI paid off my loan after talking to someone who never once mentioned any delinquency in my account. 2 weeks after paying my loan off, they reported the account delinquent to the credit reporting agencies. When I called, I was told the delinquency was some time ago, but they could not notify me, due to legal reasons. Their website portal where I paid my bill every month never showed me as behind on any payments and nobody ever contacted me. So now they screwed my credit report on a paid loan. I would never do business with them again, nor recommend anyone to do business here.

Cristy Neumann is amazing! When I've needed additional help she has been there. Her helped saved me…read morea lot of time. I know she's busy but somehow she makes me feel like a priority when working with her. Cheers to Cristy!

Banked with Umpqua for 6 years now and there was an error that caused an overdraft to one of my…read morepersonal accounts, I called them up to clear it up and hopefully avoid the fee, they said nothing they could do and I got charged another late fee while trying to dispute it. They offer no benefits or perks for banking with them at all

On 06/23/25, my wife and I met with Jordan Welter, a Merrill/Bank of America investment advisor at…read morethe Hayden, Idaho branch of Bank of America. I explained to Jordan that I had recently sold a rental property that was held in the name of our family trust. I told Jordan that I wanted to put the proceeds (more than $300k) into a money market or high-yield savings account. Jordan advised me that there was an ongoing promotion where I could earn a $1000 bonus if I opened a savings account, provided that I maintained an average daily balance of $100,000 for 90 days. He said that after the 90 days we could look at other, higher interest options for the funds. Jordan checked his computer system and confirmed that both my wife and I were eligible for the offer. As a result, I accepted Jordan's offer and opened a savings account in the name of our family trust, depositing the entire amount into the account. I maintained an average daily balance of more than $100,000 for 90 days, in accordance with the agreement. However, at the end of 90 days, I did not receive the account bonus. I spoke with Mr. Welter, who assured me that we completed our end of the deal and the bonus was forthcoming. He told me that it often takes up to 30 days for the bonus to be posted to the account. I waited another 60 days, and when the bonus still did not show up, I made another appointment with Mr. Welter, in December, 2025. During this appointment, Mr. Welter again confirmed that my wife and I were both eligible for the bonus, and he could not figure out why the bonus had not been paid. Upon doing additional research, he eventually determined that because the money went into a new savings account in the name of the trust, the bank was refusing to honor the bonus offer - even though my wife and I were both separately eligible for the offer. He said the notes in his system consisted of a curt response such as "refer client to the terms of the offer." Mr. Welter was casual and friendly. He actually said, "I don't imagine you'll want to continue doing business with us if we screw you out of a thousand dollars." I replied that even after 27 years with BofA, that would certainly be enough to make me re-think our banking relationship, and we both chuckled. He told me he would "escalate" the claim to management, and that he would be an advocate for us since we were clearly owed the $1000 bonus. He also said he would do a better job of following up on the issue and a better job of keeping me updated. More than two months passed, and I did not receive the bonus, nor did I receive an update from Mr. Welter or anyone else at BofA. On 03/03/2026, I made a phone appointment with Mr. Welter via Bank of America's automated appointment system, and I received an email confirming the appointment, which was scheduled for 12:00 noon on 03/05/2026. I waited by the phone at that time but I did not receive a call, so at 12:09 pm I called the Bank of America branch at Silverlake Mall. I was told Mr. Welter would not be in that branch until Friday, but I was given his direct line (208-518-0935). I called and there was no answer, but the answering machine confirmed it was Mr. Welter's number. I left a message requesting a call back, but never received one. After more than five months of getting the runaround, I have concluded that BofA has no intention of following up or contacting me, much less issuing the bonus that I earned, and that Mr. Welter is no longer interested in being our "advocate." From any objective perspective, this is an abysmal example of customer service and lack of appreciation for 27 years of customer loyalty. The facts are simple: - Jordan Welter failed to adequately discharge his duty as a financial advisor. Although he confirmed that my wife and I were eligible for the bonus both collectively and individually, he failed to put our funds into an eligible account. - Despite claiming to be our advocate, Jordan Welter failed to obtain a proper remedy from his superiors at Bank of America, and has continued to fail to communicate with us in any way. - Bank of America failed to reverse a minor "paperwork" error on the part of its employee, Jordan Welter, instead deciding to alienate a customer of 27 years by denying a bonus that was rightfully earned. This is not a situation where I suffered no loss. I could have earned much more than the $1000 bonus had I instead opened an account with those funds at my credit union. However, I went to BofA simply for the sake of convenience and due to the fact that I could never have imagined they would do something like this to a loyal, long-term client. Furthermore, for clarification, this was not an "investment account" where a client might be advised that results may vary. This was a savings account that we were told would bear a guaranteed bonus if we met the criteria, which we were repeatedly assured that we did. This issue can only be resolved by BofA doing what is right.

Mind numbing explanation on services. Not but big bank pissing on us. Even if you deposit by hand a…read morecheck not by direct deposit their checking account is $12 a month. Even if you had that setup and then had an accident. Don't expect a call from this huge conglomerate corporation, to see what became of you. You will only get a call or notice if you owe them money. I will find a smaller establishment. BTW Sean couldn't get anything done and explained the long lines at the one teller working, on Mom and Pop merchants. So now the reason I'm here is to close a cc and now Sean is on the phone, in phone hell which is why I'm here in person JUST TRY TO CLOSE SOMETHING. So he was able to get through the phone muck and speak to the closer person which we all know is impossible for the rest to get to but don't tell them that ol mister Sean had some sweaty palms.

My favorite branch. Always friendly, helpful and quick service. From the clerks on up to the…read moremanagers.