It was time for me to sign up for Medicare...yep...that age! My husband and I had tried a variety…read moreof ways to get me set up. There was some mix up with having two email addresses with Social Seurity. With an upcoming birthday, I had to get it straightened out right away and Frank made sure I took the necessary action in time. Finally, Frank got on the phone with them himself and got them to cancel everything so I could start fresh. He signed me up again under one email and then followed up to make sure it all worked. I found him to be helpful and his attention to detail and follow up was very much appreciated. I would highly recommend him!

I began my life insurance application process with Frank in November 2020. As a new client…read moreprospect, Frank was willing to make multiple phone calls, text messages, and emails per day with me to gather information and details for my application. The process took many months, multiple companies, an in-person paramedical examination, and signing many release forms for the underwriting departments to gather the information necessary. By August, 2021, I received a Denial letter from the company recommended by Frank, based on some medical information from years ago in my medical history. There was a time-sensitive window for amending and correcting the information that was out of context, which my medical provider was willing do, as well as provide extra diagnostics as evidence of good health. But after I received my copy of the letter, I did not hear from Mr. Fuss for weeks, though I expected him to contact me and provide a 'debrief' interview at the very least, maybe perhaps assist in correcting the insurance company's records through the cooperation of my medical provider. But, Frank was no longer available to take phone calls, exchange emails or text messages other than when I finally sent a text asking him to call when he had time available, to which his response referred me to some online 'schedule' I had to now sign up for to speak with him. I was no longer a 'prospect', not money up for grabs, not even worth a 'Thank you for choosing my agency, I'm sorry it didn't work out' sentiment by any form of communication. Now it's the end of September 2021, and I still haven't heard further from Mr. Fuss. Not that it matters at this point, the time sensitive window for amending the denial has closed, and I'm not sure if there are any other companies willing to review my case. I guess I'll try another agent, and hopefully get a better outcome.

Danielle and her team at State Farm have been great insurance partners. Over the past 15 years+ we…read morehave insured multiple homes, cottages, cars, boats, life and general liability. Highly recommend Danielle, her team and State Farm for your comprehensive insurance needs. K. Miller Standale Michigan

I've been a client of Danielle's for several years. As someone who understands the basics of…read moreinsurance but none of the fine details, I've come to rely on Danielle and her wonderful team to answer any questions I have and direct me with care in choosing options for my home and auto insurance. Danielle really cares about picking the right plans for you personally, and makes an effort to learn about your situation to help you. She is always available via email and anytime I call the office, someone helpful answers the phone. The patience and kindness that I experience anytime I contact Danielle and her team is really heartwarming and makes me feel at ease. I would highly recommend Danielle to anyone looking for insurance providers in the area.

I really like working with Jay Gravelyn at Rivertown. I'm not a high maintenance customer, but…read moreevery time I have a question he is always prompt with a response. He had even responded to issues when he was on vacation. Highly recommend.

Working with Compass is fantastic! I was able to get quotes on my vehicles and housing very…read morequickly! All of my questions were handled very professionally. I didn't feel rushed, or like just another number. I was genuinely taken care of, from "hello" to "thank you for your business". I definitely recommend utilizing Compass Insurance!

This is a great company. They try their best to do everything they can to meet your needs…read more They explain everything and are very patient and helpful. They have multiple different companies that can use to quote so their rates beat EVERYONE! We made the mistake of switching to another company a year ago and that company jacked up our rates every renewal period. Lesson learned, we'll stick with Compass forever!