Oh man! I'm really surprised no one rated this place yet. I lived here for two years. I'm going…read moreto tell you, $470 for a one bedroom apartment is kinda pricey, but Mrs. Theresa and Mrs. Brenda are the best landlady and maintenence lady out there. They're super nice and awesome. They don't invade your privacy, and they genuinely care about you. I can't go on enough how great these guys are. I went to Washington DC and paid $1325 a month for a ZERO bedroom studio! It's terrible here! So, I'm coming back to live with friends who moved to Chateau Normandy. Five stars to these women. Highly rated.

From the owner: 1 & 2 Bedroom Apartments, Located Near Grambling & Louisiana Tech, Pool, Laundry on siteread more

DO NOT RENT FROM THEM AT ALL. They take your rent and if you have any problems, you literally have…read moreto threaten them not to pay rent for them to come fix it. Please do not give them any business! If i can give 0 star, I would.

When we suffered a sudden crisis, one phone call and we had a new place. They gave us all the…read moreinformation we needed to get all our utilities done the same day. The staff was so helpful and actually took time to help me settle down a little so I could focus in the midst of all the mess. Thank you Bamby, and Carolyn for helping me keep my family safe.

Worst rental company ever from beginning to end. Go with another local company if possible. This…read moreone is just trash and wants you to live in trash. If you're a homeowner looking to have them handle your rental... Don't. Your property will not be maintained well.

It is fortunate that 318 Rental Pros is located where it is because their business practice would…read morenot allow them to survive in a more developed part of the country. The customer service is some of the worst I have ever seen. I was constantly playing phone tag with Lynn over the course of our rental there. I would leave messages for her and not get a response. I would send her emails and not get a response. I had even emailed the business owner about my frustration with the communication but did not hear back. The receptionist also has no follow through. Throughout our time with this company we had several unanswered maintenance requests chief among were the bats or squirrels that had taken up residence in our chimney. We rented the property without seeing it because of a far geographical move. The photos they posted of the property are outdated and do not show its current wear or dinginess. We moved into a menagerie of dead bugs on the living room carpet, mold on the bathroom ceilings, and refuse left in the toilets. Hardly move in ready and they offered no help to get it into move in condition. When we alerted Lynn to a wasp infestation at the time of move in her response was: "Oh yeah, that house does have a wasp problem." The homeowner sent their son's friend with a can of Raid. Truly not the help we were hoping for. We vacated the property before our lease was up because of a new job. I had a friend go and check in on the house (the backdoor uses a keypad to gain entrance), and he reported that on 7/14/22 there were lights left on in the house and the air conditioning was on. When we moved out the only thing that should have been drawing electricity was the refrigerator. When I emailed Lynn to ask why lights and the AC were on, Lynn said that the air conditioner had to be left on. When I responded to ask where in our lease it said the AC needed to be left on, she never responded. I also asked that if it did need to remain on, per our lease, could it be set to 80 degrees. The house is so big that if it is below 74 degrees the air conditioner runs constantly. We were not pleased at having to pay for the house's electric bill that we did not generate. Before moving out we emailed Lynn to let her know we were leaving a power washer on the back patio because there was an active bird's nest built in it. We called animal control and were informed that in the state of LA it is illegal to move an active nest. We let Lynn know on 6/25/22 and she never responded. When my colleague went to check the house on reported that the power washer was already removed. Someone had moved it before our lease was up. It had been our plan to have someone pick it up before the end of July once the eggs were hatched, so it is frustrating that we received this charge.

Staff is great. We move into our apartment the end of July. The location works for us.read more

To anyone living in North Louisiana in the Ruston area do your best to avoid a living situation…read morewith North Village Apartments. The staff are unprofessional and they have upcharged me on multiple occasions due to mistakes on their end. The areas outside of the apartment unit are riddled with bugs and bird feces. It took them four months to clean this. Their custodial staff entered my apartment while I was on vacation to fix a light and instead of using a ladder, the individual, (who management refuses to reveal!), instead stepped on my bed with his boots and was dumb enough to actually leave the footprint. I have received no apology for this. The kicker this week was when I expressed all my concerns again, management threatened me by saying she would call the police if I decided to communicate in person any further. I am not leaving this place silently. This property is managed by Fairfield Property Management See photos of "luxury living" Footprint of a BOOT on my bed and the area outside my apartment unit

This place is great compared to most of the college apartments. It compares in apartment quality…read moreand layout to other apartments, but its everything else that makes this place shine. No serious party problems like at University Crossing, responsive staff unlike everywhere else, kept very clean unlike the Rev. I totally recommend it. Plus, its right next to a beautiful park. My doctor's office responds slower than this place. Put in a maintenance request and you'll see them within a few days! They have multiple front office workers and Luxor boxes to pick up your packages whenever. Unless you like the walk only come here if you can drive, use an electric scooter or carpool. I don't drive, and it's about a 40 min walk to campus. I like walking through and you won't be the only walking commuter. It is a reasonable route with an electric scooter, bike or something else and they have racks for them. The staff makes all the difference. Multiple front desk staff, regular emails, easy to navigate portal. I can totally vouch for this place compared to University Crossing or the Rev where I have lived.

The Heights is a safe and fun community to live in. Student housing can be a scary market for…read moreincoming students and those trying to find their place in Ruston. The Heights has a supportive staff, hardworking maintenance team, and some of the best rates around! I'd recommend anyone to stop by for a tour and chat with the staff. You may just find your future home here in Ruston!

This property has demonstrated ongoing negligence, dishonesty, and complete disregard for tenant…read moresafety. I have documented mold and water damage in my unit since May, and despite repeated notifications, management has failed to resolve the issue. I have been displaced from my leased apartment since September, with no access to the unit I am paying for. Management continues to withhold compensation until "repairs are complete," even though their repeated delays are the direct cause of the ongoing habitability issues. The property manager refuses to provide written confirmation regarding the presence or absence of mold. When I requested mold-testing documentation, I was informed that the results could not be released without regional approval -- yet the regional manager has been completely unresponsive for over two months. My cameras confirm that no certified mold specialist has entered the unit, contradicting management's claim that testing occurred. I was temporarily placed in a unit that had a broken window that did not lock, shattered glass on the ground, and nighttime disturbances involving individuals banging on the window, creating an unsafe environment. The unit was never properly cleaned or secured before placing me in it. Management has also disclosed personal information to other tenants without my consent, violating basic privacy standards. Staff communication is hostile, inconsistent, and dismissive, and emails and phone calls are routinely ignored. Mail pickup is restricted to unreasonable hours, creating additional barriers for residents. I paid $250 for a unit transfer after only two months of occupancy; no repainting occurred, no carpet was steamed, and only minimal cleaning was performed. That unit is now uninhabitable due to water damage and mold, and management still refuses responsibility. This complex has repeatedly shown a pattern of negligence, misrepresentation, and unsafe practices. Do not lease here.

One star is not low enough. The Annex of Ruston is the most unsafe, ghetto apartment near campus…read more There are shootings in the parking lot all the time, cars are stolen from the "gated" area. The gate has not worked in three + years. The parking lot and hall ways smell like dr*gs. I fear for my life going to and from my car every day. Management is aware of all these issues and does nothing to fix them. DO NOT LIVE HERE. During the day it looks like a nice apartment area, but at night it gets scary. REALLY scary. Also, do not use the gym. Homeless people hide in there in the dark.

These apartments are very old and not taken well care of. In the least agreement, they tell you…read morethat you are responsible for cleaing and taking care of the apartment. But, they don't really take care of the grounds, its diplourable. I would advise anyone to not stay there. The management and staff, which is based in Monroe, LA - Southern Property Management, LLC needs a clue about apartment management.