1. Stegent-Thielemann Plumbing

    1. Stegent-Thielemann Plumbing

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    Brenham, TX

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    Stegent-Thielemann Plumbing

    5.0 (1 review)
    Closed 7:00 am - 4:00 pm

    Services - Stegent-Thielemann Plumbing

    Plumbing inspection

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    2 years ago

    Friendly and knowledgeable. Problem was diagnosed and fixed promptly . Price was reasonable

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    Barker's Cooling, Heating & Plumbing

    Barker's Cooling, Heating & Plumbing

    (42 reviews)

    Be warned about slippery warranty coverage. My mother is older and was having issues with her HVAC…read more We bought a new and quite expensive HVAC from Barker's some two years ago. She also pays annually for the maintenance plan that supposedly comes with addition coverage benefits. My mom is on a very limited income and is still paying off the HVAC in monthly payments. One of the reasons we decided to go with a new HVAC rather than a repair was because we would be covered by the warranty and not have to spend any additional money for at least a number of years. Well, it turns out that's not the case. When they came out to check the HVAC yesterday, they determined that the compressor wasn't working correctly. It's working at too high a pressure and is putting a strain on our system. He recommended that we buy an adapter kit for $319 that would help the compressor work better and without it the compressor could go out, trigger breakers, and out a continued strain on the HVAC system. We asked about the warranty and basically they're blaming the manufacturer saying that "they" won't cover the replacement of the compressor unless it completely stops working all together, despite the fact that it is not working within the warranties coverage period. Barker's claims that they only cover the labor warranty and that there is nothing they can do. When I then asked if they were charging labor to install the adapter to fix the problem, they of course conceded that they are. This feels like a workaround for the warranty that we thought we purchased and away for Barker's to make additional money even though the HVAC they installed isn't working correctly. Basically, our HVAC is not working correctly but we need to spend more money to compensate for the gaps in warranty. A quick skim through the reviews shows a number of other reviews with warranty frustrations.

    ***BEWARE BEWARE BEWARE*** I first called barkers with an…read moreHVAC issue that cause causing my a/c to kick back on after it shut off. When the original tech first came. He spent a great deal of time making sure the refrigerant was full and "diagnosing" the issue. The tech told me that the kick back was caused by it being a little low on Freon and that since I had a smart thermostat that there was no temperature setting switch that would allow it to get a couple of degrees warmer before cutting back back on and that the "kick back" was normal. He even explained how he cut into my ducts to ensure they were clean (I later find out that that was completely unecessary and didn't need to be done). He explained they would come back in 30 days and they would know if there was a leak or not. I'll come back to this. About a week later. My hot water started acting up. So when I called in I let them know that the a/c is still doing what I originally called in for. I was told I had to wait until my 30 day follow up but they could get someone to come look at my water heater. I was told my brand new water heater was small and that I would be running into this issue a lot unless I upgraded to a tankless system which he was excited to give me a quote about. I didn't think that was correct so I did my own research. After finding out what the guy told me was complete BS. I called Barkers back and told them that there is still an issue with my a/c and my hot water. I was concerned about the kick back because it could damage the hvac system. I was told I still had to wait for my follow up (about a week out) but that someone could come back out to look at my water heater. The tech that came to look at my water heater explained how the last tech did little to no trouble shooting and fed me a bunch of crap that wasn't true. He explained how he reprimanded the other tech and apologized to me for the mis information. He mentioned that there was a valve that was bad causing the water heater not to heat the water. He had to call the manufacturer to trouble shoot the system to and they had to order the part. He went on to tell me that the part would be delivered in a day or two and the part was under warranty and I would only be responsible for labor. It's been at least two months and nothing. Now my hot water is out again. Now back to the a/c. The tech finally comes to trouble shoot my air conditioner. He revealed to me that there was a wire on the back of the thermostat that wasn't connected and that the thermostat was stealing power from the system causing it to shut off and kick back on. He went on to tell me my coils were a little dirty and instructed me to spread them off once a month in the summer. This confirms the previous tech did nothing but cut a hole in my BRAND NEW duct system, and fed me a bunch of bs. The tech mentioned that a $1,600 solar fan would be a help in my attic. I got a quote and even a follow up to get me to have the solar fan installed email before I got my water heater repaired. Imagine if my house caught fire or my entire hvac system shorted out by the mis diagnosis from these technicians? Now I'm stuck with a yearly membership that they made sure I had to pay in full to cancel with sub par service and no hot water. For the value of the membership it sounds worth it, but it doesn't align with their quality of work thus far. I feel sorry for the people without the membership that have to pay $85 for diagnosis each time they call a technician out. Especially when it's a minimum of two visits to resolve your issue. I am now hesitant to even have them follow up. I may just have another company perform the work and just eat the remainder of my membership. *Update 8/12/25 Day 3 of no hot water. The Lead Plumbing Supervisor Mark called me and apologized. Mysteriously a part that was only supposed to take a day was all of a sudden back ordered until the day he called me. He then told me he "confirmed" they had it and would drive to Brenham to get it. He positioned Monday or Tuesday for installation. I had to call back to get an update after not hearing anything. Then the dispatcher states the part will most definitely be in tomorrow. So now we are on day 3 of no hot water. Then I was going to have to wait until tomorrow after 5pm for the first subpar tech to come back out and work on my water heater after they lied and fed me crap about said water heater. I expressed my concerns about this technician coming back out to my house. I was not confident in allowing him to perform the repair. I am going to have another company perform the repair and inspect the "work" this company did in the first place.

    Stegent-Thielemann Plumbing - plumbing - Updated September 2026

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