Rude front desk lady named Becky. Went off about how they have a CPA and are all above board when I…read moreasked a question after I had already been checked out. Unnecessary behavior. Obviously they had a previous issue or she wouldn't have become so rude and escalated the situation.

I have been going here since they opened their doors. As their business has grown over the past few…read moreyears customer service sucks! A couple months ago, though they are a provider in my network, I was told you have UMR insurance (employer paid not Medicaid) you can't see the doctor you can only see the nurse practitioner! For real, because you can charge a dr visit same price so really you're just greedy, gotcha! Referred co worker 1, they looked them up saw they take walk ins and went there to be seen and during their posted business hours, closed! Referred co worker 2 and they refused to make them an initial appointment because you must be a walk-in customer to begin being a patient. I have terrible allergies, get an allergy shot every year in the spring. I was told due to my symptoms I would have to be seen in the parking lot and receive my allergy shot in the parking lot. So wait they said I have to pull my pants down in the parking lot to receive an allergy shot, because my symptoms which I never even mentioned to them when trying to make my appointment are similar with COVID, but they still require masks in the their affixed the minute you walk in, that are supposed to work right and this is May 2022 not May 2020 and we no longer need masks on planes, but I need to pull my pants down in the parking lot of the office to receive an allergy shot I get every year.... I will no longer go to nor refer anyone, I will tell people to never go here!!!

No happy at all with the treatment we recieved here! I took my daughter to see Dr. Graham for back…read moreissues she has been having. We were referred to him through our Doctor after physical therapy failed to help alleviate the pain and her MRI showed some abnormalities. The whole appointment took less then 10 minutes and that included an additional back xray. When I asked about the MRI he basically told me MRI's are not very reliable because it only magnifies things that are not important and there was nothing he could do but prescribe prescription strength pain killers. My daughter left the office in tears. I will definitely be getting a second opinion and would not recommend him.

Dr Joseph Graham performed a Kyphoplasty/balloon back surgery on me in April 2018. I am happy with…read morethe surgery for the most part. What I'm not happy with is that every time I was scheduled for a follow up with him, I ended up seeing his PA. I was never given the option. I'm also upset that according to him everything went as planned. However once I received a copy of the surgery notes I read that he was able to stabilize the compression fractures I had but he wasn't able to expand the balloons to get the vertebrae back to their correct sizes. I feel like since that is part of the procedure, he should have told me that. Not tell me it went great and as planned. Second complaint is one of the secretaries lied to me about an MRI report. I had an MRI done on a Monday. I called to follow up on Friday morning since I hadn't heard anything. The secretary told me that they didn't have the report because I hadn't picked it up and sent it to them. I was never told to pick up the MRI. I thought that since they ordered it and he's part of the hospital system that he would get the report. So I ran to the hospital ASAP and overnighted the report first thing Saturday so they would have it sometime Monday. Then at 8:45am on Monday the PA (not the doctor) called me to give me the details of my report. I checked and the copy I sent hadn't arrived yet. When I called the hospital to see when they sent the report to them I was told it had been sent the day after my MRI. I asked the PA how he had my report since the secretary had told me they didn't have it. He avoided the subject. That really added to my displeasure. I feel like they misrepresented what my outcome would be prior to surgery and then misrepresented how the surgery went. When I had asked for the MRI because I was still having considerable pain in the muscles, the PA told me that if it came back as clear then I was out of luck? What does that mean? Again he danced around my questions. They didn't give details when they ordered the MRI. The report doesn't even discuss those muscles in any way. It only discusses the spine. So I paid for an MRI that didn't even look at the area I was having issues. Very disappointed overall.