*resharing my review from Google*…read more I am so glad & thankful that I chose this office to remove my wisdom teeth! I was very nervous because I was removing all 4, had never had an IV, and had never experienced any type of sedation/anesthesia. The whole staff went above and beyond to make sure I was comfortable. They were adept in their skills while providing the highest level of kindness and compassion. Dr. Mills did a wonderful job, and I truly believe that I was in the best care possible. Additionally, I really appreciated that this office was able to provide a ballpark estimate before my consultation since I was paying without insurance. 10/10- would definitely recommend!!

Beautiful facility with great patient care. They are a great duo and true asset to Old Hickory…read morecommunity.

Raising my review of this specific branch of Aspen after a manager here was able to help me resolve…read morethe below issue. Would not recommend this dentist chain overall or go again myself but the staff was helpful - thank you!

I was asked for my drivers license and credit card while going over several possible procedures and…read moreexpenses, and was advised that I could get a possible loan by putting $75 down and making pay over time. I declined the procedures and loan application but was still charged $75 and told reimbursement would take up to 5 days!!! My bank card should NEVER been charged $75 before services began!

Zero judgement zone!! Incredible dentist - Dr Mark and sweetest gentlest hygienist Holly…read more I have referred family and friends to this practice. They are outstanding!!

"Yes, I'll make sure she doesn't leave without paying." Those were the instructions the front desk…read moreassistant repeated in confirmation back to the office manager. Those instructions were phoned to him after I checked in, while sitting near the front desk in mortification, waiting to have my teeth cleaned. Mt family have been patients of the Whitefields since 1979. My daughter is the 3rd generation to be seen by this practice. This long-standing relationship with this practice will most likely come to an end after our past visit a couple of days ago. I was told the prices increased exorbitantly because the practice has expanded. I was offered a payment plan I've never needed in the last 47 years to be able to afford my dentist. I remember Dr. Whitefield kindly bringing my sister in on weekends to work on her teeth when she was down on her luck because that was a day he devoted to helping those without insurance for a low to no cost visit. Now? My daughter was charged twice the cost because she does not have insurance. This is the same little girl who would follow Dr. Mark around in the office as he would show her the various equipment and take the time to be a family dentist. Now that same girl is in college and being charged twice as much as an insured patient because "the practice has grown to more than one doctor and we charge insurance companies less than what we charge self-pay because we have to keep costs low for the insurance companies to pay. But we do offer monthly payment plans now" My parents have already left the practice and found a new dentist who seems to care. My sister, who had been a loyal patient of Dr. Whitefield's (and his father before,) had to look for a different dentist as well. I have resisted leaving because my daughter has special needs and saw Dr. Mark and his hygienist, Meredith, since she was 3 and doesn't want to leave the only dental practice she's known. But after being treated so embarrassingly by the office staff (whose excuse was that the practice has expanded and they have to be tougher on patients and payments), and no longer having Dr. Mark as a dentist, and the chairs and equipment looking run down while the waiting area overflows with too many bodies... I think it's time to go. This was a good practice. I saw them every six months for the last 47 years as a patient through school, college, employment, death, unemployment, and the rigors of life... and that apparently doesn't matter anymore. Only the fact that I'd better pay twice the cost for my uninsured daughter that I paid for myself and I'd better pay it before I leave matters to this practice. it's a shame.

Dr. Nguyen was good, unfortunately his billing group is not! After I had paid the final agreed to…read moreamount I got a random bill for $94.00. This bill showed up 4 or 5 months after everything was done. I called two times without a return call. When I finally did talk to someone they just said it was the amount insurance didn't cover and would not provide a written explanation.

Dr Nguyen removed 3 wisdom teeth for me a few weeks ago. He did a fantastic job. I had no issues…read morewhatsoever & didn't feel a thing. Would definitely recommend to anyone, especially if you have anxiety about having something done to your teeth. Staff was also very nice and fun to be around. Everyone else m the office was very patient, nice, and helpful. I would give it 6 stars if they offered.

Recently moved to the area and had to find a new dentist. This is never fun. This office came up on…read moremy insurance website and had good reviews so I called. I was able to be seen the same day. The ladies at the front office were so nice! Wish I would remember names.... the woman cleaning my teeth was also super friendly and gave me some good recommendations for other stuff in the area. The dentist that saw me after was also very nice. Can't complain at all. It's close to where I live and the office is very nice and clean.

Excellent doctors and friendly staff! They really make you feel comfortable and they do great work!read more

Dr Shea did surgery on myself, my husband, and daughter. The staff of kind and reassuring…read more I felt confident in Dr Shea experience

I was super nervous to have my surgery and everyone there made me feel extremely comfortable. Super…read morefriendly staff

Dr. Haley was absolutely amazing. Super friendly, personable, and knowledgeable. The front desk was…read morehelpful and right on time! Helped me understand my wisdom tooth issues. Highly recommend Dr. Haley and the practice!

Terrible front desk staff. Rude and disrespectful. Never even made it back to the dentist I was…read moreso put off. My referring dentist is gonna get an earful. Do NOT go here!

We had a great experience at Tennessee Implant & Oral Surgery. My son was so nervous about having…read morehis wisdom teeth removed. They did a wonderful job making sure he was at ease. Dr. Kirk is the best! He has filled his office with professional and genuine team members. The scheduling and billing ladies are top notch. Day of surgery, my son was a handful. Leslie handled him with care and humor which I appreciated. She did an outstanding job setting up and explaining his after care. He has done great! Thank you!!!!

Had an appointment scheduled for weeks that I had to take days off work for and prepare for. I was…read morenervous about it for weeks and I thought it was finally over but they called 10 minutes before the appointment and canceled saying they forgot and that they knew that had to cancel for a while. Will not be going back.

Dr. Burchfield put in a dental implant for me. Totally pain free procedure…read more Used local anesthetic, a couple hours later, finished with 1st stage. Recommended by my dentist, Dr. Bastian of Hendersonville. Said in 30 years of referrals, no complaints or problems. I recommend Dr. Burchfield. Personable, professional, doesn't waste your valuable time, skilled. I will be having more work done in the future, due to bruxism issues, and this is the right guy for me.

Got my EOB that I over paid a significant amount and I have been trying to call and inquire about…read morethis and get the runaround as if they don't believe me. My insurance even told me that I overpaid and needed to contact them to be reimbursed. They told me it can take up to a month to even find out if I did over pay.