Great customer service! Maureen is always looking for ways to save me money and who doesn't like…read morethat?!

From the owner: Your local Independent Insurance Agency. Insuring what matters most to you. Woman owned and…read moreoperated. Specializing in Life and Health including Medicare plans. Also offering insurance for your small business, auto, home, boat, motorcycle, rental property, classic car, and more.

Emmanuel was a great help in the process of me obtaining insurance for a new car and for all my…read moreother insurance needs. Timely responses with helpful information upon each inquiry.

We're missing Gloria in the office, but Malik has filled in nicely. He's always ready and…read moreknowledgable to explain any questions that I have about my policy and any options available to me.

Insured with CIA since 2015 - Excellent service!…read more I love their office because its very modern, nice and clean. There is zero wait to speak with someone. They give me all my documents online and via email and they text you as needed so I'm not playing phone tag.

From the owner: Your Source for Comprehensive Financial Services…read more Friendly, Helpful Staff to Service Your Needs

After our agent of 15 years retired, our account was transferred, without our input, to another…read moreagent in the area. This agent was not communicative to say the least, and it was difficult to get any information or assistance with our policy. When our policy came up for renewal recently, it was double the cost it was this time last year. After speaking to the new agent for an hour on the phone, they were unable to explain why the cost was so much higher but offered a few deductions to bring the cost down about $200. I called Heather out of the blue, to see if she could help me understand what was going on. Within 5 minutes, she found several deductions that hadn't been applied, which immediately brought the cost down about $2,000. When I asked if we could move our account to her agency, she said that she could do the work, but the other agent would still get paid, due to Allstate's agent policy. We left Allstate for another provider. Heather said that once we've been gone for a year, we can come back to Allstate and choose our own agent. We will be back in a year, and we'll be working with Heather. Thanks, Heather, for being a sane voice in a confusing industry.

Talk about a knowledgeable and amazing person! Heather really knows her stuff and is trusted with…read moremany accounts for family and friends. Do yourself a favor and stop in for a quote on home, auto, or rental, you never know if there are any savings or there your "other" insurance carrier is missing. Heather is big on helping her community as well! Support this business!

Great service, great people they have saved me so much money in the 3 years Ive had with them. Keep…read moreit up!

Verbal abuse, false accusations, and unethical data fishing, nepotism. Switched agents…read moreimmediately.I called the them with basic policy and deductible questions because my claims adjuster had been unresponsive despite several attempts to reach them. The receptionist, McKenna, was incredibly dismissive from the start. When I was frustrated about the adjuster ghosting me, she rudely snapped, "Well, you're not their only customer, they have other people." Every time I tried to ask about my deductible, she just kept cutting me off and repeating, "We're not in claims, I'm not in claims," completely unwilling to look up my basic coverage. She kept confirming my number for a callback, and when I asked if it would be today or tomorrow, she brushed me off saying, "Yes, could be tomorrow." Out of pure frustration with her attitude, I said "ok" and hung up. Instead of the office realizing they had an upset customer, McKenna ran to tattle to the office manager--the owner's daughter, Jennifer Tourangeau Loomis. When Jennifer called me back at 4:00 PM, she was completely unhinged, hostile, and looking for a fight. She immediately began complaining to me that she had "an office full of patient people waiting" who she needed to help--clearly trying to imply that I was being impatient just for wanting answers. She spent the entire call constantly interrupting me with "I'm gonna stop you right there." She belittled me by repeatedly using my 1st name in a patronizing tone, as if speaking to a child. When I asked her to stop interrupting, she pouted on the phone & said, "Oh, I thought this was a 2-way conversation, but I guess it's one-way." I said it is a two-way conversation, but not if u won't let me speak. Jennifer then fabricated a story by falsely accusing me of calling in Feb to report wind and snow damage.Total lie!I called in Feb to ask what my deductible was and to have it lowered and I have the emails to prove it & that they tried to sell me more products. During her rant, she threatened to hang up on me at least 20 times. Every time she threatened, I refused to engage with her & told her, "Go ahead and hang up, but have your dad (Chuck) call me back so I can deal with an adult." I reminded her that they are my insurance agency, yet I have never once heard from her dad in over 20 years of being a there! Bec I wouldn't fall for her power trip,& I accidentally called her "Stephanie" bec I truly couldn't care less who she was. Oops! She completely LOST her mind and was livid, screaming, "Oh that's it, oh my God, oh how dare you! Do you know who I am?! I'm Jennifer Tourangeau aka Jennifer Loomis!" She then lied to intimidate me, claiming she had "just got off the phone" with my original claims adjuster.I asked "if you had just talked to my adjuster, why are you asking me for the adjuster's name earlier in the call?" She then had to give me the number for a 2nd claims adjuster. Annoyed that her power trip failed, she demanded sarcastically, "Am I allowed to speak now?" Ugh, just gross maturity level and lack of professionalism. I told her yes, and she gave me the number. To give her a taste of her own medicine, I immediately asked her back, "Am I allowed to speak now?" She snapped, "I'm not stooping to your level." I told her, "Oh, when someone does what you do you see how low you are, huh?" At that point, she resorted to insults, telling me, "You're just nasty, you're a nasty person." When I pointed out that she was now resorting to name-calling, she backtracked and claimed, "No, your actions are nasty. You were nasty to McKenna and you're nasty now." I said she & McKenna needed to look in the mirror. At the very end of the call, she made a final conniving remark about my adjuster and slammed the phone down in my face. I immediately started the process of reporting them. At 4:40 PM, the phone rang again. I answered thinking the owner, Chuck, was finally calling me after 20 yrs of silence. Nope. Never. It was a second rep, Theresa. Theresa totally ignored the toxic exchange, acting clueless and asking, "What's going on?" She then unethically fished for info, trying to dig into who I'm related to customer-wise in the agency. I unfortunately fell for her fakeness & told her who my family is, to which Theresa sweet-talked, "Oh, they're so nice." I'm like, "Yea, so am I." After she got her info, Theresa just repeatedly asked, "Anything else I can do for you?" to sweep everything under the rug. As proof Jennifer was lying, Theresa then said, "ok, it's closing time, time to go home."hmm, I wonder what happened to the "office full of people" Jennifer said she had to help just 40 min ago? Lies! I immediately contacted State Farm, and filed a formal complaint. I also switched to a different State Farm agent the next morning. I'm now reporting Jennifer Loomis and Chuck Tourangeau to Michigan DIFS Licensing Board for misconduct. 20+ years of customer loyalty rewarded with utter trash. Avoid this toxic agency at all costs.

Bruce and Sharon have been wonderful to work with. Very helpful, kind, agents!! I would never let…read moreanyone else handle my insurance! Thanks to you both!

From the owner: At the Bruce Moore State Farm office in Shelby Township, we follow State Farms mission to help…read morepeople manage the risks of everyday life, recover from the unexpected and realize their dreams. Our goal is to find the right insurance coverage for you, whether it is Life Insurance, Auto Insurance, Home Insurance, Business Insurance, or other State Farm Insurance produce, we are here for our Michigan residents. Give our State Farm Insurance team a call for an Auto Insurance quote! License #: MI-0074382

Everything! Let's start with customer service! I am very unhappy with the service I received from…read morethis agency. When I obtained new insurance, Tony was sent a cancellation for my auto and homeowners. I received the biggest attitude from Tony with no help or resolution. His assistant had nothing but swear words every other word during our conversation because of personal problems going on at home! This agency was not on the ball and when I noticed problems I had to call, their job was never done correctly as well as important information never given or explained to me. When I cancelled, Tony did not cancel my homeowners insurance but told me when I called to check on it, that it was cancelled and I would receive a check in 10 days or less. Ten days went by and I decided to call Allstate's 1-800 number to get it cancelled correctly because it was never cancelled, and I was two days away from it being too late! Tony and his secretary/insurance agent's are very incompetent, I will let everybody I know not to use them!

Good people and fair price, better than my last place.read more