I have been a customers here since 2009. They have always looked out for me and have had the best…read morerates for identical or better coverage. The continually look for ways to save you money. They just saved me an additional $600/year and THEY contacted ME to offer it.

I'm always eager to grab a First to Review, and most of the LA Insurances around town are…read moreunreviewed. The small number that do have reviews are severely panned as well so I want to inject a little positivity to the discourse here. Now, this is not a review of the car insurance industry in general, and LA Insurance seems to be a go-between from various insurance companies and the consumer. (Progressive has the best rates. If you call with a question about your policy they'll be like "Who do you have? Progressive? ")A fence, if you will, between thieves and those who fork over hard earned cash. But, being that as it may, this tiny office on Jefferson Ave. at least provides good customer service. For legal reasons I won't say that in the past I've utilized the infamous "Seven Day Save", a week long insurance policy that the buyer uses to renew their tabs and upon expiration takes their chances and "rides dirty". But IF I HAD LA Insurance is an excellent place to engage in such a practice. See, car insurance rates here are downright usurous. Downright rapey, in fact. Detroit has the highest car insurance rates in the nation and lots of folks here are broke as shit. So LA Insurance provides a sneaky lifeline to lots of would be drivers. This location isn't close to a Secretary of State but many are. I just had to junk my high mileage SUV as the transmission is going kaput - it's still waiting to be towed - but I've been walking the straight and narrow for quite some time, making those outrageous payments to the folks behind the bulletproof glass here. And they've actually been very pleasant and chatty. There's a man and a woman that work here. Either one is here or the other. I should know their names but I've never asked. They both some pretty alright though, so I focus my resentment on giant faceless corporation Progressive - don't be fooled by Flo, they're still an awful lesser evil - and spare the two clerks here any ire. I've never had to wait for more than one other customer, five minutes tops and when I do they always apologize for the wait. Usually I just walk right up. (I'm probably pretty old school for not just paying electronically.) Hopefully, some laws get changed to stop the gouging of us hapless drivers around here. Until then if you're scraping cash together for No Fault month to month or just getting your week long golden ticket, LA Insurance is the best game in town. It's still far from good, but it's the best you'll do and again, they at least act friendly at this location.

This office is an absolute joke. We've been with them for 25yrs and EVERY time we call for…read moresomething, no one answers the phone and who knows if they'll ever call you back. We HAD to call to add a new vehicle and a new driver to our account. We've lost 4 hours of time over the last week doing this and playing phone tag with them. As of today, we called back to make sure everything was good, because they once again never called us back. They informed us the rates went up over the weekend and we had to start the entire process over again AND pay the new rate when we agreed to a lower rate days earlier. They never finished the process with our CC and now we face the consequences? Unreal. Shop elsewhere. Anywhere but here. When we went to add our son to the policy we joked for months about the probability of this happening again. But didn't expect to be this floored by the utter incompetencey.

Best insurance agency i have ever been with. The women are amazing to work with, but one woman is…read morethe star of the show. Her name is Malissa Elwell. When you have an issue, problem, or a concern, she will take care of it. This company has made my life easier because they have my back and they truly know what there doing. Great jod and highly recommend. ​

I saved a lot of money on my auto and home owners insurance with Mike Landau and Farmers in the…read morePointes. Great customer service as well.

Today at approximately 12:03 pm I went inside to start a policy with this agency and help me also…read morefind an insurer. After weighing all the options i decided on one and the woman tries to sell me one that is more expensive. I explained I wanted what I wanted and she said that this one had the most coverage and benefits that she feels I'm going while she was looked me up and down and I realized the woman, who was the only one working, was saying I needed the most "benefits" because I am a colored man. This lady took the stereotype of the black man and applied it in the business setting. This place is discriminating and it was really upsetting to see this kind of racism in a professional place where I was working diligently with the woman at the front desk.

Always pleased with this agency, we've used them for close to 5 years now and deal with either…read moreTammy (there's 2 that work there) as both ladies are equally helpful for all our insurance needs. Not only are they very knowledgeable and always secure you with the best rates they'll get back with you promptly with any policy changes or questions.

I'm under 25 and was really struggling to find an affordable auto insurance. IHT worked really hard…read moreto lay down all of my options and found the best rate for my car insurance. Weeks later I called to get some information about my online account and the young lady at the front desk was extremely helpful. Very kind & caring staff. Definitely recommend!