My boyfriend and I recently signed a lease for an apartment in the Chapel Hill building. We have…read morebeen living here for about two weeks now and I have little to no complaints. After reading the reviews on this website, I have a few things to say to people looking to rent in this building... 1. Rent will always be expensive when you're looking at apartments in prime areas of the city--east end, park ave, etc. I think that for the ability to have off street parking, a beautiful apartment, various amenities and the convenience to walk to work (for me), the choice was obvious to live here. 2. Upon move in, we did have a few concerns (a light was out, a few windows wouldn't lock, old junk from previous tenant) but a handyman came out later that week to fix what we needed. He was polite and respectful. My only problem with that was that no one alerted us that he was coming. He showed up at our door and almost came inside before we had a chance to get to the door! My question is, if we weren't there, would he have still come in? I am really not into the idea of landlords/handymen coming into my apartment without my knowledge/consent. 3. Yes, there is a laundry room but when it's $4.00 to wash/dry ONE load of laundry, it's more like a burden than an amenity. I ended up just taking my laundry to the nearest laundromat and saved myself almost a dollar per load. And I know what you guys are thinking but when you're a shopaholic as it is, I cannot even afford to my laundry here when I have so many loads to do. (More of a personal issue than a company issue) 4. I'm not sure where all this backlash towards management is coming from. My boyfriend and I looked at almost 6 different apartments under FCM. Sandra and Emma drove us around in Sandra's personal vehicle because it was raining which was so nice. I will say that their apartments outside of Chapel Hill do not even compare. If you are looking for semi-modern, don't even bother looking at any of their other buildings as you will be wasting your time. After we decided on the apartment, Sam, another FCM employee, worked tirelessly aside my boyfriend and I. She answered all of our questions and made sure that we understood everything before signing our name anywhere. She really personalized the experience for us and I'm really grateful because if it wasn't for her, we would've been in a smaller apartment but she helped us find a slightly bigger apartment that was still in our price range. 5. This might be unique to my building (or even my apartment) but the person above me LOVES to walk around her hardwood floored apartment in heels as she's getting ready at 6:45AM everyday. Maybe the walls could be more sound proof--or maybe she should get a rug or not wear shoes in her apartment. I have no idea but it's super annoying. 6. Bugs, bugs, and more bugs. Our apartment has a balcony and it's one of the main reasons we really wanted it. However, there are huge hedges right outside our door which makes it pretty much a hub for pests. Everyday, I put at least one silverfish outside and kill 2-3 ants. The door is horribly insulated which isn't too big of a problem as it's August, but I am not looking forward to the fall, when insects try to get inside to escape the cold. Not sure who does the landscaping but huge hedges and balconies with doors that aren't completely insulated are a real nightmare. All in all, I do love my apartment. I love the amount of natural light and from what I've seen, my neighbors are relatively decent people. I DO wish it accepted pets though.I was so sad that I couldn't bring my kitten especially when I would've paid extra to have her here. When I first started looking at apartments, I really didn't want to move into a building (Mostly because I was worried that #5 would happen) but I'm starting to enjoy it. My first apartment was in a house that was converted to apartments and I must say that I really enjoy living in a building. The main door is opened by a FOB which makes it easy to get in when I'm carrying groceries in but is also a great safety measure. Overall, I would recommend MY building, and my building ONLY to family and friends.

They took over the property less than a month ago and have since allowed the garbage to go weeks…read morewithout pick up, offering to send maintenance to take it until they figure out the issue but never sending them. They also do not communicate well. Paul will speak to you like a subordinate if allowed to. Small things like replacing blinds and or routine maintenance of grounds becomes an issue and you will be chastised for reminding them that request have been marked as completed but never followed through with. Spend your hard earned money elsewhere. No one deserves to be spoken to with such disdain and then be expected to pay rent. You will have to remind Paul that you do not work for him and even if you did, he doesn't have the right to treat you like a plebian. My electricity was shut off due to failure to pay it, and it is included in my rent. My worries about my insulin and food were too annoying to Paul perhaps making them pay for it may give him some perspective.

As long as you keep in contact with property management, nearly all issues can be resolved. Rent…read moreis on par with other apts in the area!!!

I currently reside at one of their units in Rochester. I rented with them before in 2021-2022 in…read more14607 as a young 20 something. Now with some life experience, and after this past summer opened up for me to move into a space to be able to have more independence with my children, I looked to Maison because they were familiar and from what I remember, decent. Maison has its moments. They are prompt sometimes, and other times not. If you are facing a hard financial time as myself and even dealing with eviction/housing court, they won't let up even if you have a case worker or social worker communicate with them on any assistance youve applied for. They have no issues tacking on the fees. (Nearly $500 for their attorney fees & for mailing paperwork... not caring the slightest of your financial hardship or situation). I'm in 14608 now. I had no issues in 2021-2022 as far as pests, infestations go. But the house that the unit was in always was dusty, lighting was dark, smelled like smoke (cigarettes, weed), some tenants would hang out on the porch of the house with questionable people who didn't live there, so that could get uncomfortable at times, dont think I ever saw anyone go and clean the laundry units there in the entire year I lived there, either... but they were free. This time around, this apartment building has had roaches, mice, the garbage outside is always scattered just attracting this type of activity. They will have Maison workers show up every now and then with no keys, (they expect you to let them in?) the exterminator, John, is great, but he has even said - because of the area... and the property's lack of responsibility... only so much he can do. Maintenance is decent, he came and fixed a light bulb, replaced some stuff on the stove/oven (that is still just old and needs to be replaced completely in my opinion), as well as my keypad. Usually in and out and will update you on the work. One thing that has appealed to me is how often they have housekeeping come by to clean the hallways, I've seen reviews complaining about issues in their rental spaces, but as far as I've known for the past 4 months at this unit, they have had workers come by pretty consistently to upkeep the hallways, work on open units, and repaint the walls. Now they just need people cleaning up the garbage outside consistently! Don't think they do much about their laundry either at this building. I had another tenant tell me he used it once and it made his clothes oily so he just goes to the laundromat now. At this building, not free like the other, $2 for washing & drying. Depending on where you do your clothes, could be bout the same prices or less. You pick your poison. As a single mom, with little help, it's easiest to stay close to home as much as possible. Their boiling system for heat is so inconsistent too. Never had issues from what I remember in 14607. My unit in 14607 was $685 when I first started living here and by the end of my lease it had jumped to around $715 ish (I think) from what I remember. My current unit is $895 in 14608. Maison is affordable. If you can't afford much, like myself, you kind of have to bite the bullet and expect for some things to be imperfect, but on the other hand, they are a business, and still need to act accordingly and keep up with their units and properties ensuring they are safe, healthy and fair for their tenants to live in despite how they feel about them. People, before profit, Maison. That being said, there is much room for improvement, but on the other hand, for their prices, and areas of the city you choose to live in, there are worse properties that won't even acknowledge your maintenance requests or emails. They at least do. They also consider relatively "low" credit scores. Mine was 650s I believe when I applied... and they consider I think as low as early 600s, which NOT many properties do. Also, yes. Their lease and application process is questionable in retrospect. (You pay $20 to apply which opens you up to view an apt you may not even like..., you're responsible for THEIR attorney fees if you fall on hard times and can't even pay rent..., etc.) Hope this helps.

There is no one to answer questions slow to respond to messages. I have been calling 3 days nowread more

I wish they had a -5star rating option available because Torres turn key deserves it....they are…read more100% crooks the have robbed me of over $600 in application and background check fees only to destroy my credit score by running credit checks redundantly and never to contact me to tell me im approved and/or not ......

Updegraff evicted a tenant, and then employees of Updegraff gutted the house and illegally dumped…read moreall of the garbage and furniture in front of my house and a neighbors house. We don't even live on the same street as the rental property.

This company is very unprofessional and running scams. I identified a property they had listed…read moreright after it posted. It was in my neighbor hood and I wanted to try and rent it. after contacting the company, they told me they only take investment of $20 in a money order upfront along with the application. I did what they asked even thought every single person I consulted with said it was a scam and you should never pay anything up front. I dropped off my application and money order, I verified the security check via email and received an invitation to see the property. iI asked for a couple dates and times on the following Sat - was told they don't work weekends, asked for Friday afternoon ( two days after I submitted and 1 day after the invitation to view property) I was told they were too busy but the following week was wide open, I sent back a not telling them to send me three times on Monday they could show me the property and I would once again accommodate them and pick a time that was accommodating them. I asked for them to send me more picture them since noe of them showed signs of a refrigerator. I got a nasty note telling me I was rude and good luck with my rental search - OMG It was a scam all along.. This company should not be in the rental business or management business. They have probably stole nmy identity as well. HORRIBLE Service Delivery and honesty - DO NOT DO BUSINESS WITH THEM THEY TOOK MONEY in the form of a Cashiers Check. - a PICTURE OF MY ID texted to propertymanager@updegraffgroup.com- AN APPLICATION and PAYSTUBS - Handed in at the desk of their downtown office located at 100 Liberty pole way - all prior to SHOWING ME THE RENTAL. I was asked via text if I wanted to see the listing, I sent back a yes and then all the mess above occured. I AM MORE THAN QUALIFIED AND THEY ARE FULL of EXCUSES or Completely Ignorant on CUSTOMER SERVICE AND HOW COMPETITIVE AND TIMELY the RENTAL MARKET is, This is just a horrible example of customer service and honesty DO NOT DO BUSINESS with THESE PEOPLE. YOU SHOULD NEVER GIVE MONEY UP FRONT for ANYONE. I FEEL BAD if the listing is LEGIT the Property owners are getting the shaft. The good news is I received 5 housing offers this weekend all because they were slow un-helpful and dishonest. I wanted that location but I certainly wouldn't trust them going forward. Bye Bye. i will be reporting their business tactics to the State of NY

Trusted this useless property management company to manage our properties. They did a terrible job…read moreof placing tenants in our units so the renters were impossible to evict when they stopped paying rent. They've also neglected all of our properties and we're now paying thousands to repair each one. We will be suing.

Shady and unethical business practices! Do not hire them to manage your property. They scammed me…read moreout of money so I took them to court. I won, of course and now they won't pay. But I will get my money... Do not do business with them! Avoid at all costs!

I got a call from rebecca because she needed some snow removal done on her properties. I gave her…read moreprices and she agreed. the most sweetest human being on earth and always a great payer ! now a days that's hard to find! Wonderful to work with, communicative, always answers the phone, and most of all great properties to work with. Highly recommend ! If I could give 6 stars I would -Ricky-

Very professional, great depth of knowledge on the local real estate market! I would recommend Blue…read moreAxis Property management to anyone looking for management in the Rochester Market.

don't recommend this property company. They don't believe in giving individuals a second chance…read more The past two places of residency I have paid my rent on time and at times, ahead of time. I make 3 times of what is needed to afford the property and because my credit score was a little low I was denied. I went through a divorce and explained that and now, getting back on my feet. And, in a program working on my credit. I'm quiet, very clean and take care of others peoples properties as if it's my own. That's ok, time will tell....

As a tenant living at one of their properties, I felt uncomfortable and on occasion unsafe by the…read moreway that they managed the property. They do everything in-house and cut corners so that they don't need to pay for adequate service/repairs.

went to 1 apartment showing damaged floor boarding that was advertised as having "new floors" and…read morehad a horribly pee-soaked shared hallway leading to the unit. The apartment was still occupied by tenants who had their belongings out in the open (because it is their home, although they rent. Landlords seem to forget that). only 5 minutes into the showing, the 'landlord' was glued to her phone and ignoring potential tenants. Kind of like she said what she needed to say at first, then the quarter ran out of the jukebox. further, I watched people come in, BOLT to the bedrooms (without looking at the kitchen/living room) and say 'go go go' while rushing out the door. I'm more than positive that Kristin let people rob her tenants without checking who was there for the showing. several strangers had shown up in the time we were there and there's no way to keep track of everyone. this landlord should probably just go back to bartending. the entire experience was foreboding, and I recommend anyone to check out other reviews with similar experiences. seems to be a pattern.

I have lived at 90 Alexander St Unit 1 for the last 2 years. At first glance it seemed like the…read moreperfect way to start my journey in Rochester. It started with electrical outages here and there that were initially quickly resolved. When I re-signed my lease a year later it got a lot worse. In July whenever I would use my microwave it would trip the circuit and I had no access to the breaker. It took on 3 occasions 4-5 days to flip a breaker. Causing me to lose 100s in groceries. Essentially being without power for 3 weeks with a day or 2 in between outages. I was told that my microwave was defective and replaced it. The microwave was not the issue as these outages kept happening. They then replaced the breaker. I was told by someone on their maintenance team "This building needs to be rewired but they are too cheap to do it." These outages would come once a month sometimes twice. Eventually, they rewired it so that the lights in my bathroom and bedroom don't work but it would prevent my appliances from overloading the circuit. The furnace died this last December for a week. In one of the coldest weeks of the winter. This past week, the whole building has had no hot water and while fixing it a pipe burst causing my living room and the entrance way to the building to flood. I have requested some sort of relief to these situations that have cost me a lot of money. I couldn't even get an apology from the property manager. Don't rent from Wilco, they don't maintain their properties, don't care about their tenants and don't deserve your money. Save yourself money and headaches, and find a better option for your rental needs.

I was tenant at one time and the communication was horrible. Once I moved out, they could not even…read morecut a check for $60 minus the rent , even though I left the apartment in excellent condition in a bad neighborhood. And I called them 5 times and no one called back. Talk about cheap and rude.

I love my apartment and the company roc was respectful and kind he helped me move in an made sure…read morehe found a area an friendly neighborhood environment for my child I recommend this agency