I wrote a review yesterday, but, somehow, it failed to get posted. - 1st visit - I was given everything they would do for the price I was quoted. - Check hoses and icemaker--if icemaker was broken beyond repair, they would replace it - When finished they would put everything back where it belonged and clean up. After several hours, they came up to my desk, advised me that they were finished and asked if they could have copper tubing he replaced. I went back to see the kitchen and NOTHING had been cleaned and there was water all over the floor. Myself and a co-worker cleaned it up. I was told to give it 24-48 hrs for ice to be made. The following morning the icemaker started smoking so we unplugged it and called them. Another man came out and fixed whatever was smoking and told me to call if it didn't make ice and he would replace it. It barely makes small cubes so I tried calling, never received a call back. Texted and never received a response back to that either. read more

Our refrigerator had stopped working and we were in desperate need of getting it fixed. Steve came out fast and diagnosed the problem. He got us back up and running within a few hours. He kept me totally up to date on what the symptoms were and expected repair costs. On top of that needed repair, I had purchased a replacement ice maker which hadn't worked for a while and he replaced it - no extra charge. Overall, it was an excellent experience and I would highly recommend his company to anyone who needs appliance services. read more

Our washing machine went out 2 days before a trip we were leaving on for 10 days . i called a couple of places but no one could get out to look at it until the day before our trip. I called Steve Alden and he said "no, problem i can be out there today". I called at 9 am and by 12:30 a tech Jacob ( which is the owners son.) came out and fixed our washing machine. He was very knowledgeable and got it fixed withing 30 minutes. The charge was very reasonable. I am so happy to have found this locally owned family business. I will definitely be using them for any future problems. Give them a call. You wont be dissapointed. read more

Called many appliance repair companies and they returned my call first. Friendly service guy came out and made a recommendation to replace d/w due to GEs motherboard being dead. The d/w was only 4 years old and used once a week ! Don't buy GE ! So we replaced unit and it was done. He also looked at out range which needed an element. A month later still no word/call and that part is paid for. Not happy. 3 out of 5 stars. Good for instant tests on d/w. Bad for follow up on cooking range. read more

This Guy contacted me about a LG dryer I had for sale for100.00 on Craigslist. He said he wanted to buy and i told him he could have it for free. So I removed the ad and turned down several others thinking he must have needed it. Then he sent a guy to pick it up and it wasn't good enough and didn't have respect to let me know. I did some research and found out he is a dealer. Stay away from this jerk , this is exactly why people don't try and help others. This dryer was my 80 year old mothers dryer and it works great just many scratches caused by me. I gave my mother a new dryer for her birthday one with old school controls. Run from this Steve ALDEN Appliance and look for real owners of used appliances that have respect for People . John Yates Frisco Texas read more

Steve Alden Appliances - Appliances & Repair Near Me - Grand Prairie, Texas

Not happy with work. Would not use again. Owner is belligerent. The customer is always wrong. This was an expensive job that strung out forever with dissatisfactory results. The dishwasher is less than two years old, but I wish I had just bought a new one. read more

Easily the worst experience I've ever encountered in the service industry. Two thumbs down for sure. It's obvious which of these reviews are fake and submitted by them (5 stars) and which are legit (1 star)...horrible. read more

All appliances! These guys are THE best in town. They get the job done. Can't tell you how many times I've had other repair guys out and they end up saying can't fix it but thanks for the service call fee. Highly recommend! read more

If I was able to leave no star I would. This guy is a scam artist. He is selling appliances that have been taped together . Shortly after purchasing a washer dryer set from him, the dryer stopped heating. He wanted to charge me 140 dollars to come a fix it after I had just spent 700 with him. He guaranteed technicians looked at machine and it would last. The technician must've been blind. I called a company to come look at it and they did not want to even touch it. They said he really got over on me and should have never sold that dryer like that. I have complained to BBB. DO NOT BUY FROM THIS PLACE read more

If I could give a negative star I would. Initial visit was quick. My freezer needed a part, had to be delivered Monday or Tuesday (this was on Saturday). Dryer couldn't be fixed but was offered a used one to be delivered with freezer part. Come Tuesday, no calls. I called them Wednesday. Oh, part on backorder. Ok, bring the dryer. Supposed to be there that evening. No show. No calls. I've called daily. On Saturday morning (one week later) when I called Steve said that he would bring it himself in his van. No show! No calls. Tuesday....I'm getting calls from someone wanting to deliver the dryer. UMMMM, NO! LOUSY CUSTOMER SERVICE. NO COMMUNICATION. read more

Super fast, next day delivery. However, when he brought the dryer, I turned it on and it would not get hot. He tried and decided the heating element needed replacing so he took the dryer. Brought it back same day and it worked just fine. A couple loads of laundry later and its no longer working. At all. We just moved so basically everything is needing washed. I called, no answer, I get a text back saying they'll let me know when someone can come out. If they promptly fix this and it doesn't break again the next day, I'll change my rating. But I'm becoming more skeptical by the second. They have been very nice, and used appliances are a gamble but I chose them over a cheaper set because of the warranty. I didn't realize I wouldn't have a working set for more than a few hours at a time. Edit: changed review to 4 stars. They came out the same day and brought a new dryer to replace the one that had broken a few times. Can't ask for more than that! read more

Our washer broke yesterday, and it wasn't cost effective to repair. I did a quick google search and found a similiar model at Steve Alden Appliances and had it delivered and hooked up within 2 hours of calling. Fast, efficient, and excellent pricing. They also took our old washer and deducted the $25 delivery fee. Definitely check out the website to see what appliances they currently have in stock. All work and appliances come with a 30 day guarantee. The delivery driver wasn't able to take ATM or credit card payment, only cash. However, I would check to see if you can just prepay over the phone if you want a specific appliance listed online and want it delivered immediately without having to drive out to the store. I definitely recommend. read more

Steve Alden Appliances - business card - Appliances & Repair Near Me - Grand Prairie, Texas

They came out to fix our dryer. A day later the loud off-balance noise returned and he said he would come back out. He never came and will not return texts or phone calls. I will probably have a similar expense a second time. I'll gladly remove my comment if he makes it right quickly. read more

I was looking to upgrade my WD from the classic top load to a front load with pedestals but NOT wanting to pay $2,500 for new ones so found this place online and best decision I ever made! I was skeptical at first about purchasing preowned appliances, but they reassured me that the set I picked out have never any problems or ever been repaired; just a resale from one previous owner. I got a great deal here, delivery/installation was only $25, and they gave me some money back for my old ones that they took away! There is also a 30-day guarantee. Very happy with my purchase! read more

Two months and $700 later my fridge is still broke. Horrible customer service. Stay away from them! I wish I did.

I purchased a washer and dryer a few years ago and had a few problems (washer wouldn't drain, Dryer not heating) and I have called to get repairs done, only to be left waiting hours for them to come, then they are not prepared to fix it and have to come back a day or two later. This is my 3rd call for repairs in 4 years and now they say they can't repair and might buy the appliances back, however when I text or call I get no response. NOT RELIABLE NOR PROFESSIONAL!!! Beware read more

Steven and the son was a complete joke.. They gave me the run around about a washer ... The son offered the service to me.I had no clue they had washers. For two straight days they have stated they will be here after 430pm.. No text /call /eta.. Just a joke. NEVER CAME..The owner is all over place... They will not get a dam dime from me.. Unprofessional and need some extra hands. read more

I needed to have my dryer repaired and this company was recommended by a place I had used before. I called in the morning and they had a serviceman on the job that evening. Fred was efficient and very courteous. The dryer is working and I will call them again if I need a repair for an appliance. They serve the DFW area. Very satisfied. read more

One star because I can't give 0. Cannot recommend! Repairman came to repair our refrigerator as it was not cooling. He stated he replaced 2 sensors and since we paid by credit card, we would receive an email receipt. The PayPal receipt only stated, "Refrigerator Repair $325.00." Sixteen days later it stopped cooling again. Steve was called and a NO SHOW for three days after he said a repairman would come. We got another company to repair. The second repairman stated no sensors were replaced. He showed me where one was tested but not replaced. He taped the bare copper wire. The control board was bad and he replaced it. Steve was contacted and invited to come and review the refrigerator personally but he refused. I requested a detailed invoice stating what was replaced; not received. Went by his office and it was boarded shut. I sent him a certified letter which he refused to accept. I filed a dispute with Chase Visa and they did refund my total payment. I have not heard back from the BBB. Use at your own risk! read more

Do not buy used fridges from this group!! Fridge was delivered mid December and quit working 2 weeks later. Fridge then worked for 1 month and then quit working again. I was conveniently out of my 30 day warranty and all they would do is send a technician and asked me to pay for the service. Pay the extra few hundred bucks and buy one from a respectable company. read more

omg there technician named martin, is the most amazing gentleman i ever ment!!! the millennium age group, believe there person mobile phones are there heart! he is quite polite gentleman! i also give kudos to his parents to whom raise him correctly! i was amazed on the speed and the accuracy that martin gave me!!! the price was correct from the quote i received! yes i highly recommend steve alden appliances!!! please definitely request martin!!! kudos kudos kudos to martin!!! fyi he is an asset towards this company!!!! read more

I wish I could give no stars. This company does shady business and will treat you as if you're the one in the wrong when they are. I contacted them about selling my used Whirlpool apartment sized Washer and Dryer set that I purchased from another used appliance dealer "Select Home Appliance" one year ago. I was in desperate need of getting rid of the pair since I was moving into another apartment that came with new units. The owner advised he would buy them for $60, which is a big rip off, yet I accepted due to the fact that I needed them out. The technician that came just so happened to have been the technician that worked for the previous company and was who dropped off the units before. We had a brief laughing moment about the coincidence and he proceeded to remove the units. Once removing the washer he yelled to me "911"! I looked down to see water gushing from the wall going everywhere! He then threw me the $60 and ran off, leaving me to deal with the emergency on my own. Once I called the maintenance they came and shut the water off for me and I proceeded with my move out assuming it was an issue the complex would repair, which my move was on a Friday. Come Monday, I was made aware by the apartment manager that the pipe was actually broken and I am liable for the repair! Really?! I texted the owner of Steve Alden Appliance to see if we could work something out, he said he would talk to the worker and call me back. I followed up Wednesday and once the owner spoke with the worker, he advised that worker is saying it was already broken! (Go figure) He then began accusing me of lying about the situation and hung up in my face! Yet, I am a HR representative that works in an office full of attorneys and my brother is also a police sergeant with connections, so needless to say, I will be seeing them in court! Do not purchase or sell to these people as they do not carry insurance which is required to operate as a business. I regret ever calling their number, don't be like me! read more

I called Steve Alden Appliances at 9AM. By 3PM my washer and dryer were both back up and running!

This wasn't my first time I have used this company. I definitely will not be my last. On Thursday 24th September I email Mr Alden at 14:00cdt regarding my washer sh owing an ND signal. On that day at 14:36cdt I received a call from his son coming over to fix my washer. Jacob Alden, mention the extremely low price would include an replacement of the pump. Mr Jacob Alden text me back to mention that something personal came up on that day. Friday at 15:30cdt I received a text by Mr Steven Alden informing me another technician by the name of Kevin will be replacing his son today at 16:30cdt. Kevin replaced my water pump with in one hour an a half. Kevin ran a load while waiting to see if the pump worked. While leaving he mentioned about there guarantee policy. I informed Mr Alden that I'm definitely will allow everyone how his services where absolutely amazingly wonderful!!! You will be totally impressed like I am. read more

This place is a complete scam. If I could give negative stars then I would. I purchased a dryer and it broke down in 5 days (yes less than a week). After getting the run around, it took Steve 3 days to send someone to look at machine. The dryer was switched out for a super loud one that no longer heats up, and what do you know I'm getting the run around once again. Check the BBB (Better Business Bureau) website and you will see that this has happened to many other people. Yes he offers a warranty but he will not follow through with returns or refunds. Word of advice do not purchase from this place! read more

Purchased a washer and dryer set online without ever going into the store. They brought it to my home set it up and rushed back out twice to get everything just perfect for a picky customer. Quick online communication and excellent customer service. Even better, they keep their web site up to date. My set was off the web the same day I ordered it. Here's a big THANK YOU to the whole team at Steve Alden Appliances in Grand Prairie Texas! read more

I had a great experience with Steve Alden Appliances. I was looking for a used washer/dryer set of good quality, nothing too crazy expensive and "high tech" that would give out within a couple of years. Steve listened to what I was looking for, made great product recommendations that weren't just the most expensive options on the outer limits of my budget. Delivery and installation was definitely worth the extra $25, and the driver was prompt and called before arriving so I knew exactly when he would be there. Overall, a great experience! I have had the washer/dryer set now for about a month and all seems to be going well :) read more

Called Alden Appliances on Monday to get refrigerator repaired. Guy said he might have someone out that afternoon. Never heard back, so called Tuesday, gave all the info again and guy said he'd send someone, never heard back. Called back Wednesday, guy said he had forgotten about it but might have someone there that afternoon but for sure the next day. Never heard back. Gave up and got someone else to do the job. read more

I just moved into an apartment and needed a washer/dryer set. I browsed the ads on craigslist and one that stuck out was Steve Alden Appliances. The ad seemed the most genuine. When I called I spoke directly with Steve and told him I get off at 6 and won't be home til 7 so I wanted to set the appointment for the following day when I got off earlier and he said it was no problem, they could do it that day in the evening after the shop was closed. That's good service. I didn't use the washer til after the following weekend and it was making a lot of noise. They set up a time and came out and fixed it, pretty damn quick too, and just like the first time I had them out, they worked around my schedule. If anything goes wrong in the future I know I can call them and it'll be fixed at a good price. They came out for free this time because there was a 30 day guarantee. I am very happy with the service I received. read more

Highly recommend. I found Steve Alden Appliances through Craigslist while searching for a (used) washer and dryer set. I did a lot of research and window shopping at all of the major home improvement shops and finally decided that I just needed a used washer and dryer, one without the bells/whistles. On Friday evening, I went to their website, bought a matching Whirlpool set for $400. They called me the next morning to arrange delivery and they were installed (and being tested-out) at 11:30 a.m. the next day (Saturday) in Grapevine. Today is Sunday, and I've already done several loads of laundry. I couldn't be happier with the ease of the experience, installation, quality of the machines and the fact that I saved myself the expense of a new washer/dryer, about a thousand dollars! I love my new washer/dryer too, they're huge and work perfectly! Note: I was able to pay with my credit card through their website: http://www.stevealdenappliances.com/ read more