Let me start by saying I have had State Farm for multiple years. My daddy had it, and his daddy before him. I finally talked my husband into switching so we could share a plan, and (once again) I get to say "I told you so!". We have already had to use our insurance multiple times this year, highly unusual for us. First, the windshield of our brand new truck got hit right in the sweet spot that makes those awesome spider cracks. Baddabing, the app solved that. SafeLite was dispatched, installed the windshield while I worked, no muss no fuss. Now comes the fun story... Recently I had the displeasure of working with an company that really messed up my car. I tell you, this situation was truly bonkers. Super-Steve to the rescue! For two weeks he offered sage advice, tips, assistance, and when the company-that-shall-not-be-named refused to pay for the damages to my vehicle, Steve was able to work with State Farm and get me my money back! Every time I called, either Steve or a lovely lass named Colleen answered, and if my call couldn't be taken that moment, it was returned within the hour. Bangin' customer service. For a long time there was little anyone could do while the Nissan Dealership struggled to even figure out what this company had done to my car. It took 11 days to diagnose and repair, and Steve was there every step of way on my calls and emails, checking in and working with me to get to the bottom of the situation. This guy goes above and beyond the call of insurance duty. It was stressful putting out all that money up front to repair my car because of what someone else did. Steve gave me the realistic expectations and provided alternate solutions to make sure I was reimbursed as much as possible without going through the hassle of court. And guess what? By the end of the situation, I was fully reimbursed EVERYTHING, hundreds of dollars, and STEVE is responsible for that. Ten stars, twenty stars even! For going above and beyond. read more

I had a traffic accident in July 2022. The staff of Steve Regotti's Statefarm office helped me through the long lengthy period, from filing/ reporting the incident, providing details, junking my damaged "totaled" car, and getting the reimbursement. They make me feel not lonely in this endeavor, provided courteous and professional help (precise and efficient). They met and exceeded my expectation. In quite a few other contact experiences, they always are warm and polite, always get me what help I need. read more