I am extremely disappointed with the way this claim has been handled by the claim specialist, Jen…read moreSchlier. She was rude, unwilling to listen, and very difficult to communicate with throughout the process. Experiences like this can truly damage a company's reputation. A claims department should be staffed with professionals who know how to treat clients with respect, empathy, and professionalism -- especially during stressful situations involving claims. It is frustrating to pay monthly premiums expecting support when needed, only to feel dismissed when it is time for the company to step up. Based on my experience, I hope the company seriously evaluates the quality of customer service they are providing and the people representing them. I would strongly encourage others to do their research carefully before working with this company.

Run from Auto Owners Insurance! 90 days and nothing paid on my claim!! See letter sent and no…read moreaction. From anyone!! Kirstin, to your supervisor, your supervisors supervisor, etc. This letter serves as a formal and final demand regarding your company's mishandling of my claim, which has now been left unresolved for 80 days. Your prolonged inaction is entirely unacceptable and represents a blatant disregard for your obligations under Arizona law, as well as the most basic standards of professional conduct. Your failure to process, investigate, or reasonably communicate regarding this claim has crossed the line from simple delay into gross negligence, incompetence, and bad-faith claims handling. There is no justification for ignoring statutory time limits or for failing to provide timely updates, explanations, or decisions. Your conduct has created unnecessary hardship, stress, and financial exposure -- all of which could and should have been avoided. Let me be clear: You have missed statutory deadlines required for acknowledgment, investigation, and resolution. You have repeatedly failed to provide any meaningful communication or explanation. Your handling of this matter demonstrates a pattern of indifference and disregard for your legal responsibilities. I am demanding the following within 5 business days: A written, detailed explanation for every delay and failure in the handling of this claim. The full and current status of the claim, including all documents, findings, and outstanding items. A firm, final timeline for resolution and payment (if applicable). Written confirmation that your company intends to comply immediately with all applicable Arizona insurance statutes and regulations. If I do not receive a complete response within this timeframe, I will proceed with the following actions without further notice: Filing a formal complaint with the Arizona Department of Insurance and Financial Institutions outlining your violations and bad-faith conduct. Initiating consultation with legal counsel regarding potential bad-faith litigation, damages, and recovery of attorney's fees. Your company's continued negligence is unacceptable, and I expect immediate corrective action. Failure to act promptly will leave me no choice but to pursue every available remedy to protect my rights. Below you will see and read an outline of the utter foolishnes, incompetence, negligence, and disastrous mistakes that have been made on this claim!! On 08/27/2025 you mailed a letter here to the correct address!!! In the claims diary. THE ARIZONA EVENT CENTER LLC PO BOX 123 AVONDALE AZ 85323-0050 Physical location of all containers! 507 E VAN BUREN ST BLDG 203 AVONDALE AZ 85323-1401 507 E VAN BUREN ST BLDG 203 AVONDALE AZ 85323-1401 On 10/23/2025 , you sent a letter here!!! Utterly not the correct mailing address!!! Yout claims diary online does not even show this being sent!!! This is unbelievable!!! I have attached your claims diary previously! How is this humaly possible!!! The Arizona Event Center LLC 525 Goldeneye Drive Fort Collins, CO 80526 The ROR letter, numerous texts and voicemails from you NEVER said you did not have the Proof of loss upated on 9/22/0205 becasue you had it!! I forwarded the email sent on that day. Clearly showing it was in your possession and you screwed up by misplacing it and or not diarying it properly. This is what was asked in thr ROR letter, You have all items requested that are relevant to the claim. I have said repeatedly that no events were done, no monies made. no need ot file taxes etc. I paid for storage contents, my other policy covers for events!! A copy of the business's Form 1120 or 1120-S 2.Purchase receipts or depreciation schedules for all claimed equipment 3.Photos from hosted events clearly showing the claimed equipment 4.Business records from the past four years showing the equipment used by contractors while performing work for customers. In all calls and texts, you have never said you did not have the proof of loss, because you did say you had it in a telephione conversation!! That is why you told me you got Sedgwick and shawntel involved for the proper and current valuations of the missing items!! You would have never started that process without the proper proof of loss statement back from me! I want my 72,000 plus claim Paid, plus a 10 percent penalty for violating AZ State insurance law, for the hardship and mental anguish you have caused by me having to take the time out to answer all these unnessecary stall tactics and inefficeny and from you and Auto Owners not settlng wiithin the 40 days allowed by law! and dealing woth me in bad faith! Examples of bad faith insurance practices, you have exhibited several of these! Unjustified claim denials: Refusing to pay a valid claim without a reasonable explanation. Unreasonable delays: Intentionally delaying the investigation or processing of a claim after all necessary

My father had an IRA through them. When he passed away, I was the beneficiary and reached out to…read morethem to roll it over. It took me over four months to receive my money and be able to roll the IRA over to another fund. This company is incompetent and I suspect them to be fraudulent. They take your money and then do not release it when requested. All I received from them was evasion and warnings that they were going to withhold part of the money. They are unprincipled and deserve to be shut down. I have reported them to the State of Michigan for their unprofessional conduct and withholding money that is not theirs. Please do not conduct any business with this company. They are dishonest and liars.

I own a company that does caregiving for a client that was in a car accident, so his care is…read morecovered by Farm Bureau. They have been absolutely RUDE and said some very inappropriate things to me. Just yesterday, a supervisor named Matt asked me if I was even educated! Which if you're wondering, I absolutely am! I have a bachelors degree in education! He proceeded to then ask if I even understand English! Never in my life have I had to deal with someone so disrespectful and racist. He told me my company was nothing more than babysitters!! Their company is supposed to pay within 30 Days according to the adjuster, Tonia. She rarely gets back to me! They are almost 8 weeks behind in pay. I would NEVER recommend this company to anyone!!! I've contacted a lawyer. I will NOT stop until this company knows that they cannot do business this way! It's absolutely ridiculous.

Very professional, friendly and knowledgeable. Kyle was very helpful and concerned about my…read moreinsurance needs.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage that may best fit your needs. Serving the Lansing, MI area since 2022, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

She help me understand what kind of coverage we needed for our business and she got us the best…read morerates. 10/10 recommend.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Lansing, MI area since 2022, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Very pleasant experience. I had been with them for over 25 years and switched over for a year due…read moreto increased rates. Much more reasonable rates these days. Thank you.

From the owner: At Josh Orler State Farm Agent, we are honored to serve Lansing, Grand Ledge, Mason, MI, and…read moreneighboring communities, offering Auto, Home, and Life Insurance. With over 13 years of experience, we are committed to being your Good Neighbor, fostering community connections, and delivering personalized service. Contact us today to discuss how we can help meet your insurance needs! License #: MI-14325513

Really awful customer service. Like the Wal Mart of insurance. I will give my business to Liberty…read moreMutual. Their rate may be higher but at least you can get someone on the phone who will assist you.