Doesn't spend time with you. Wait times are very long. Also, horrible results. Didn't know what he…read morewas doing. Not sure how he is still in practice. Went to new ortho and he states they hear that a lot! They get all his previously messed up patients.

MALPRACTICE and INCOMPETENCE! Does unauthorized work on patients and refuse to refund for their…read moremalpractice! Crappy attitude with office. LOUSY care, can only tell you their appliances break often and they care for it "at their convenience". Avoid at all costs!!!

Dr. Long & his staff are AMAZING!! From the moment you call to schedule an appt to moment my little…read moreguy got his braces off! They were ALWAYS accommodating when I needed them to be and my kiddo actually liked going to the orthodontist! I recommend them over any other Ortho hands down!

We have had a really great experience with Dr. Long and his wonderful team. As uncomfortable as…read moreorthodontics can be, they have been helpful, efficient, and forgiving- as in making my son a new retainer for free when he lost it but promised not to do it again. We never had to wait more than a few minutes in the waiting area and always finished our appointments quickly. All three of mine in braces appreciated Dr. Long's gentle demeanor. This team of people made what could have been an unpleasant experience a positive one.

Thorough work and no overselling, also quite prompt. The hygienist checked my dental records to…read moremake sure that insurance would pay for all the services.

Dr. Kosek and his team are the best! They are welcoming and friendly. Patient focused (but you…read moredon't feel like a patient). They will go above and beyond. I had a delightful root canal experience - and no one says that. Doug went out of his way to take care of me and make the experience pain free. High Quality! Patient Focused! Conservative Treatment! Highly recommend!!

Terrible! They are not following even basic health protocol for if they were a hair salon let…read morealone an orthodontist working on peoples teeth! 2/3 of their receptionists were not wearing masks and they were not requiring patience to wear masks despite the sign on their door saying to. The reception was crowded and you would have to walk right past unmasked staff to go have your teeth worked on. The area where they work on teeth is not far from the reception area with all the unmasked people. The technicians are only wearing masks, no face shields while working on patience teeth which is not safe for them. We turned right around and left. My daughter only has a few more months of treatment, but I will never trust Hacken with her care! I'd pay anything to avoid that Covid pit! And there are at least dentists in South Bend that do care about their patience and staff. For instance, Granger Family Dentistry has their staff not only masked but with face shields and full hazmat suits. You have to call from your car upon arrival and they escort you in without seeing other patience or many staff right to the doctor. Very safe. Very professional. Very respectful. Polar opposite of Hacken Orthodontics!

From the owner: The team at South Bend offers a breadth of orthodontic services to meet the needs of kids, teens,…read moreand adults. Helping our patients reveal confident smiles through tailored orthodontic treatment plans is our goal. If you're looking for braces or Invisalign® aligner options from a family orthodontist near you, book your FREE consultation online or by phone today.

Very professional but at 3.5X the price of where I got my All on Six (actually 8) I can't recommend…read morethem. Total arch replacement should NOT cost more than a car!!! $48k for plastic teeth top and bottom on 6 implants each!! I went to Costa Rica and got a US educated Dentist that uses the same German Zirkonzahn implants and techniques for under $15k. These US markups are intolerable money grabs! All Dentists should be kind and make their money while simultaneously serving the community by improving their patients' health at a reasonable cost.

Extremely nice people, equipment and building. Extremely aggressive on wanting to drill every…read morelittle questionable spot on your teeth. Had an all clear the year before from my regular dentist, but then they became out of network so I chose to go to Mader for a cleaning. Came out with 7 cavities and a possible root canal!! What??!! Went for a second opinion at another dentist office and they said only two small spots needed worked on and definitely no root canal. Mader is way, way too aggressive with wanting to drill everything in site. Be Warned!

I had a recent experience with another Ortho (Harrington Orthodontics) which is local to me. That…read moreexperience was less than stellar - frankly less than anyone should have to endure from a medical professional. I made the decision which was both time consuming and financially impactful to switch Orthodontists 6 months into treatment with the other said office (the investment financially would not be refunded, as well as time being that their office is very close to me and Dr. Thomas is a 20 min drive each way). Even my first consult with Dr. Thomas made me feel at ease with his office. He was both kind and empathetic to the situation I was coming from. I had a long road ahead and seeing the difference from office to office I now know what great hands I am in. We removed the braces from the previous office, allowed my teeth to stabilize and then started completely over. Dr. Thomas takes his time and really puts all that he has into his patients and ensuring their smile and end goals are clear and articulated in a way that I could understand. Now, being well into my treatment with this office I couldn't recommend them more. I feel informed, respected and know this is the type of experience everyone should have - especially when it comes to something as important as your smile!! HIGHLY RECOMMEND!!

I was a Dental Assistant while doctor Thomas went through his graduate degree and can attest to his…read morecomplete dedication and conscious detail of care for his patients beyond expectations required ! He was an absolute joy to assist and admired standing out as one of the very best of all I have worked with at my 30 years of experience at UB School of Dental Medicine ! Also he found such joy in the Christmas holiday starting his Christmas music even before the Thanksgiving holiday ! Miss you Nate

Dr. Eberhart was my Orthodontist in the mid-80's and man, my teeth were messed up! He fixed them…read moreand I haven't needed to ever get them re-adjusted. Fixed them once and for good. Best thing an OD can do. Didn't even do the retainer thing for very long.

Working in dentistry for over 40 years, he is always my first recommendation. Great communication…read moreand results!!!

As if visiting the dentist is nerve racking enough, they now want to charge $60 for gas during a…read morevisit - outrageous. No wonder they are reducing hours at an alarming rate. They have to be losing business. As always, wonderful service. Top notch staff at all positions. Cannot recommend it any higher.

Complete racket. Went to their offices for emergency dental. Paid my fee. They prescribed…read moreantibiotics and ibuprofen and then NEVER CALLED THE PRESCRIPTIONS IN. Called twice before end of business hours to check that they were being sent and was told it would be there in a couple of hours. Pharmacy confirmed they received nothing. Now they are closed until Monday. I did what I needed to do - took day off work - went to doc - paid my fee. And I am in worse pain now because they did not do their job. Will be getting my money refunded on Monday. DO NOT GO TO THIS DENTIST.