Thank you Josh and Val for helping me get my new car! Their pride in the dealership is very apparent and they helped me deal with some issues at the bank to help me receive my car in the tight timeline I needed. Cindy typed up the title in no time and David dropped the vehicle off/took my trade in - he was very polite and communicative. I feel like I got a great value for the new car and trade-in. Enid is lucky to have y'all! read more

I would not recommend Quick Lane in Enid, OK, to anyone seeking assistance with vehicle problems due to their unprofessional, rude, and disrespectful service. They demonstrated disrespect not only to me but also to my vehicle warranty company while attempting to process a warranty claim for my car. After waiting for many hours to resolve my warranty claim, it remained unresolved due to the lady's poor customer service. Ultimately, a supervisor intervened and resolved the issue, as they had threatened to retain my vehicle for five days pending warranty settlement, despite already possessing the claim number. read more

I would not recommend Quick Lane in Enid, OK, to anyone requiring vehicle assistance due to their unprofessional, rude, and discourteous service. They demonstrated a lack of respect not only to me but also to my vehicle warranty company while attempting to process a warranty claim for my car. Following an extended wait to resolve my warranty claim, it remained pending due to the representative's inadequate customer service. Fortunately, a supervisor intervened and rectified the issue, particularly after they threatened to retain my vehicle for five days pending warranty settlement, despite having obtained the claim number. P.S. ended not doing the claim the warranty supervisor took care of it so hopefully they did not use it afterwards and got doubled pay we be checking in to see if they did or not read more

I called to ask about trade in value and the price of a truck that was in their lot. Upon asking if they could go down on the price of the truck they had listed, the salesman I was talking to on the phone starts getting irate and yelling at me saying "that's the rock bottom price!" and "someone will buy it!". Followed by "whatever dude-" and then the gentleman hung up the phone on me. Very unprofessional, I expected better communication skills from professionals especially in the span of a few minute phone call. read more

Ordered and purchased my 2023 super duty lariat ultimate from Stevens Ford. It's my 3rd truck I've purchased from them. And I live in Edmond. Many dealers around here I could have gone to closer. Austin Cushman was my sales associate and Brandon Gritz took care of me in finance. Can't recommend them enough. Top notch through the entire purchase read more

Stevens Ford - Car Dealers Near Me - Enid, Oklahoma

Great service. Bought new car and much like! Thanks for everything. I love Steven!!!! read more

Stevens Ford - Satisfied customer - Car Dealers Near Me - Enid, Oklahoma

The waiting room is nice but the service manager that checked me in was super low energy and almost just plain rude. Never looked me in the eye and acted like he was doing me a favor just by handing me the new customer form. I almost left but since it's the only ford dealership in town I didn't have much choice. I was really surprised at how he conducted himself...especially since I was an easy customer that didn't want anything special. I don't think I'll come back and probably will get my vehicle serviced when in OKC or a different town. read more

Stevens Ford - Car Dealers Near Me - Enid, Oklahoma

Phenomenal experience with their service department. My vehicle broke down on an 8 hour road trip and I urgently needed to return home due to work. Although they had four days worth of work ahead, Rocky (our service rep) assisted us to get fixed ASAP. The part was ordered and I was on my way the next afternoon. Additionally, they went out of their way to help me find a work computer I had left on my vehicle. Without a doubt, this was a 5 star service experience read more

My husband and I have purchased two cars from this dealership and I have to say everyone is really accommodating and straight forward. We felt confident in both our purchases and knew exactly what we were getting with no funny business or sly salesman tricks. We will purchase from here again. read more

I just wanted to let you know how satisfied I am with the work your service department did to my 2004 Ford Escape. Twice. JUST KIDDING! It is still burning and leaking oil like it was BOTH times we brought it in to have it serviced. And you wanted us to pay you to repair the second time, what should have been repaired the first time... LAUGHABLE! I have never been so displeased with how I was treated by another business establishment in my life. First off, someone should probably give Gary a good long lesson in customer service. Getting an attitude with a WOMAN, or any customer for that matter, when they call to check on their vehicle, is absolutely unacceptable. I am 25 years old have more skill at being polite than Gary has in his left pinky. And the man is much older than myself... It's absolutely disgusting, the way this man treated me and what's even worse is that NOTHING was done about it. We were told three times that our car would be done "tomorrow" and it wasn't done until the TWO DAYS AFTER the third time we were told this. Did anyone apologize for this? No. We were told that a part was being ordered for our vehicle on the third day and it wasn't actually ordered until the END of the fourth day. Did anyone apologize for this? No. And then when we got it back on the 5th day, there was a large number of small dents/chips on our hood... OH, AND LET'S NOT FORGET THE EXTRA 100 MILES THAT APPEARED ON OUR ODOMETER AFTER WE PICKED IT UP! Could anyone explain this? No. Oh and not to mention the fact that our vehicle still was NOT fixed. I understand that we bought this vehicle as is. No one is disputing that fact. All we were asking is that the vehicle be repaired so that it was in a safe and drive-able state, like we were told it was when we purchased it. This is not a problem that occurred even a few days after purchasing the vehicle. It was noticed by myself within the first hour of driving my car around Enid. This is something that was occurring with the vehicle while it was sitting on your lot. If you are in the business of knowingly selling faulty vehicles, then you should be prepared to deal with upset customers who want the issues with said faulty vehicles repaired. No one in their right mind would be okay with being sold a vehicle that does not run properly, whether they bought it as is or not. $5500 is a lot of CASH to spend on a vehicle that cannot be relied upon. To be treated as if our concerns and need for the vehicle to be repaired were ridiculous and unwarranted is despicable. Especially when you are behaving in such a way to a Veteran. While he is in uniform. You should be absolutely ashamed of yourselves. The fact that we had to call the Ford Corporate Office to ensure that our vehicle would be done on the 5th day, as my husband had to go out of town (military related), is ridiculous. Especially when your service department was aware that we needed it back by Friday and were told by YOUR service department that we would have it back that Tuesday. Instead of us going around Enid and telling everyone how pleased we were with our experience at your dealership, like we were prepared to do, we will now be urging people NOT to buy a vehicle from you, as you cannot be trusted to do right by your customers. ESPECIALLY service members. They deserve better. I hope this doesn't cause your sales to drop too much... IT WILL BE KNOWN WHAT A BUNCH OF SCAM ARTISTS YOU PEOPLE TRULY ARE! You're welcome. read more

Drove to Enid from OKC to look at a specific SUV. Liked the vehicle, salesman seemed nice. Severely low balled my trade by $4000. We did not write a sales contract, it was too late to do financing so I left it in their hands til the next day. Got a phone call with "great news" that I had been approved for a brand new Taurus! Said I'm not interested multiple times. Never received a phone call regarding a different vehicle and had to drag out of them that they were not working with the SUV I had driven. Used car manager kept going back to the new Taurus. Again NOT interested. I have no idea what type of information they submitted to the bank. Buyer beware! read more

I tried to purchase a new F250 from Stevens Ford and almost did until they tried to steal from me. Because I purchased a new vehicle from them a few years ago and got a great deal, thought i would try them again but... Buyer beware! They started by telling me about these great rebates that didn't exist and then led me to believe they were going to start pricing at invoice and not sticker. This all turned out to be untrue! To make matters worse, they wanted to add back in what they were going to allow me for my trade. So, give them my vehicle and keep paying for it, while getting nothing off from the sticker. Brings a whole new meaning to the term sticker shock! read more