False advertising on Booking.com. Took pic angles to make a cabin look in the woods but when we arrived it was on a residential street in Chattanooga. Also there was someone living in the back of the cabin. Place was filthy and dusty and had cockroaches. We left the same day we got there and went to a hotel. We demanded a refund and they tried to only give us a partial refund and charge a 90 dollar cleaning fee when i bought cleaning supplies and cleaned it myself! After many phone calls they finally put the whole amount back on the credit card. They ars liars and deceitful. Luckily we didnt let it ruin our vacation. read more

This company is run very poorly. My son rented a vacation home for our entire family. (6 adults and 2 children) The property he rented is not like the pictures show. First the amount of beds that are listed on the website are not correct. The kitchen does not have a table and it is poorly stocked. Most of the pots and pans are not useable. You use folding chairs in the dining room. The only tub does not hold water to give small children a bath. It was not clean when we arrived. There were dead flies on most of the window sills and the bedroom carpet had debris on them. The balcony off the master is not useable (the boards are rotted). Broken glass in the garage floors. Ruts in the driveway are not kept filled so any small car could not navigate it. 2 of the plastic pool Adirondack chairs were cracked and not safe to sit on. You must walk through water in the basement to get to the weight room. Then the topper is when my son gave a fair review of the place (he didn't list many of these issues), they gave him a poor review and said he was a high maintenance guest. I don't think the request for smoke detectors (there was only 1 in the whole house) makes him high maintenance. I have rented vacation homes from many different realtors and never encountered these issues. I am sure if it was in this condition when it was inspected, they would not be able to rent this home without fixing some of these issues. I am requesting that they remove the poor review of my son and make things right in this home so others do not have to encounter what we did. The home is on Thorngrove Pk and we rented from July 3rd -July 10. read more

Pretty much the worst. They will find a way to squeeze un-owed money out of you. They're basically slumlords and the worst people to rent from. Worst renting experience of my life. I could write a long text about how awful they were but I am just going to end it here and strongly recommend you never renting from them if you ever want anything fixed or to not be harassed for money constantly. I paid all of my rent however all these extra fees kept popping up and they never answer your requests. They only contact you for $ and don't care if your whole house is freezing or excruciatingly hot due to a never-looked at AC. read more

My heating was leading to the outside where it accumulated $1,400 in electricity bills. Stevens said they were only responsible for $400. They took advantage of a college student and his ability to not take them to court. I ended up paying 5 months of electricity bills in 2 months ($1000) because they cant do their job. Please steer clear of stevens. read more

This company is a scam my house got destroyed by the tornado in nashville on 03/03/2020 I called them the day after to get a place on anderson rd.they told me to fill out the application and it will be expedited.so I did and wh eff n no it came back after 120 dollar fee I was denied.they said it was because of my credit score but the say you are good if you have a score between 500 to 600 and above.they told me before I paid my ad application I should be ad approved cause of my situation but that wasnt the case I called the property manager and someone said he would call me back two days later still no re ssf ponse.the place I looked at on anderson rd was so nasty codes should come out and shut them down the bathtub is so nasty that I wouldn't even wash a dog in it the back door doesnt open in case of an emergency you couldnt get out so I wouldn't advise anyone to use this company also when you call the number in cookeville it sounds like they have chickens in the background so if you are looking for a place to live after you have property destroyed by a tornado please do not use this company cause they will lie to you directly in your ear.and never try to contact the property manager paul Oakley cause he will never respond back to you. read more

Scam!!!!!!!!! Will charge you hundreds of dollars in app fees and then never call you back!!

Have had a fairly good experience renting with them. Only real negative has been they go up on the rent every year.

You have the option to pay 150 in addition to rent for utilities, but then in the middle of the month they charge for utilities. When confronted they say you have to pay for utility overages. Our lease says nothing about this only that rent is 450 and utilities are 150. When told over phone that we'll just send our rent in, we were told the water bill would come out of the rent and thus we'd be short on rent. This company lies and cheats you out of money. Even now they advertise paying 150 for utilities on their site. Even the wifi that is supposed to be free is nonexistent. There is no wifi only a password to get on the invisible wifi. read more

Worst experience I ever had was having Steven Realty as a landlord. When I first moved here from a different state and paid double deposit the house wasn't even cleaned and roaches were everywhere. We still had a couple weeks before actually moving in so we asked for the house to be cleaned and some broken windows be replaced and that question alone is a whole new story. But I was told by the maintenance manager that the owner would not replace windows but instead put gorilla tape on them and they house was still not clean. Never would I ever advise this company to anyone. If you are desperate and need a place fast still don't go to this company. Even bigger hassle when we finally moved out and took a month for them to get our deposit back. I scrubbed that house down when we moved out but apparently wasn't good enough because they kept some money and only because I wanted them out of my life I let it slide and wanted my money back to move on. read more

VERY DISAPPOINTED! I originally gave Stevens Realty a 5-star rating after living with them for over 10 years but after today, no more. Water heater went out on us a couple years ago and it took several days to get it replaced. They were trying to get a cheaper one rather than go to Lowe's and buy one of the ones they had. I called Lowe's and they had several of the ones needed. I took a cold shower two days in a row. Literally! No hot water whatsoever. This is no exaggeration. Then, after several years of having a neglected settling floor and walls, they got jacked up and put back into place a few months ago. Luckily Stevens Realty was nice enough to get us a U-Haul to put our entire home in so the floor could be ripped up and new joists inserted under the house. My roommate has been with Stevens Realty for 15 years I believe. At least 14 years renting from Stevens and never once late on rent. I mean literally.. Never late! Ever! This past Saturday night, while watching TV, I heard an electrical spark and 10 seconds later smelt burning electronics. There went the heat! Luckily I was home at the time otherwise my home AND Stevens Realty's office may have burned down. The heat-A/C units they use are stockpiled in a warehouse according to a local company who came Saturday to look at the heater. My roommate and I have called Stevens Realty repetitively today, Monday, and have not heard a response. My roommate has called the landlord's personal phone and still no response as to whether or not the heat is going to get fixed today. According to the repairman, the entire unit needs to be replaced. Why does it take Stevens Realty days to get something fixed when a renter is on time every time every month and the place rented from is attached to their office?? We have got nothing but a run around! It's hard to have respect for Stevens Realty when we are treated like animals. I have tried and tried to be nice and I even gave a negative review once before and was criticized by the owner. This is public information and I know it's read by the owner. If you want your customers to talk good about you and have respect for you, then have the decency and the courtesy to fix your homes in a safe and expedited manner. It's been 63-66 degrees in my living room all day! I can't even get my living room at 64 degrees during the summer when the AC is on high. Tomorrow is Tuesday and still no heat... no phone call or anyting. Tomorrow night will be 31° and back to the cold we go. Not to mention we're about to get over two inches of rain tomorrow. It's damp and cold and we have no heat, other than a wall heater in the bedroom and kitchen, during one of the coldest months of the year. I'm almost certain this outcome would be the same even if we were in single-digit temps. Stevens Realty never commented on my good review but I'm sure I'll get hell for this one.. and it's not coming down. This is the truth and people need to know it. It's very difficult to talk good about Stevens Realty and make up lies when you know good and well the experience of how you're treated. Not everything has been negative over the past several years but every time something needs to get fixed... Don't count on getting it fixed right away and ALWAYS expect to get the run-around. As an added update, my heat has now been fixed four days later. They sent a second contractor to look at my heating unit simply because they wanted to get a cheaper estimate on replacing the entire unit. I told the second contractor the first contractor already has it handled. Cheap cheap cheap! That's what Stevens Realty is.. cheap! Save money so they can go on another vacation. Arvin tried to blame the contractor who they added to the ticket to do the job but it was not the contractor's fault. The people they outsource to in Panama are a bunch of clueless idiots. One hand doesn't know what the other one is doing anymore then what one hand in their office next door to my residence here in Cookeville is doing with the other. The contractor who came showed me the label on the old unit that was supposed to be on a 20 amp breaker but was on a 30 amp breaker. The new unit needs a 30 amp breaker therefore the breaker doesn't need to be changed. The whole reason for my old unit burning out is because it's old & the amperage of the breaker wasn't correct which could have caused a fire. This is because their half-ass employees that work for Stevens Realty who replaced the last unit didn't know how to do their damn job. Stevens Realty will always put the blame on the contractor or anyone else to try and protect themselves. Mary Elizabeth and Jim Stevens are the owners. Scotty works in their office. They also have other locations and several other clueless employees. Stay away from all of them. Don't rent from them. They don't deserve your hard-earned money. They do not know how to effectively and efficiently run a business. read more

Stevens Realty - Property Management Near Me - Cookeville, Tennessee

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We rented a cabin at 101 Aster and Chattanooga. The cabin was in a residential neighborhood when the pictures on booking.com appeared to be in the woods the pictures also did not show that somebody was renting the back half of the cabinet as an apartment. Upon arrival the place was dirty smelly so we went to Walmart purchase cleaning supplies my wife clean for 2 hours yes. The upstairs had a window air conditioner and it did not work well enough to cool off the room. I called Stevens they took a report and nobody bothered to get back with me. I then decided we would just make the best of it and sleep downstairs as it was central air. I have COPD and need clean breathing air so I looked at the filters and they were filthy we clean them out the best we could. So we went to bed and the downstairs and the bunk bed and my wife woke up in the middle of the night to use the restroom and get something to drink at which time she found roaches in the kitchen. We took pictures of the dirty filters the Roches the ancient air conditioner the door jamb to the front door of the cabin had been kicked in at some point and was broken up and repaired very shabbily. When we discovered the roaches it was midnight I called Stevens left a message that we were leaving we spent two hours shaking our belongings out making sure we did not take any roaches with us and packing up and going to a hotel. The next day I called them they said they would get back with me I told her I wanted a refund for our money that we had spent for the rental she said she would check into it and then they began stalling. The emails I kept receiving were that they were aware of the problem and we're checking into it. I then sent an email and said there's not much to check into you have the pictures give me back my money. A couple days later my credit card showed a credit for less than half the money at which point I looked at what they actually sent me and they had charged me a $90 cleaning fee. We didn't stay in the place not one night my wife clean for 2 hours yet they wanted to charge us a cleaning fee and only rebate us two out of four days. I contacted Capital One my credit card company and was making a dispute on it my wife called and talked to the manager Anna and let her have it. So I got on the phone and filed a dispute with Capital One and I just happened to look at my account and after my wife had talked to Anna they finally reimburse us for the full amount. I would avoid this place like the plague. They do not take care of it it's disgusting and you're going to end up taking roaches home. This place is nothing but a bunch of scammers trying to get any charge they can out of people. I will be talking to booking.com and trying to get them to remove them from their website this is going to do nothing but bring trouble on people that think they're going to get a reputable place by using that website. read more

Absolutely the worst apartment I've ever stayed in. Such a terrible management team that have absolutely no care for their tenants and qill purposefully screw you over if it means a few bucks for them. We were staying at the complexs owned by Sandra. She is the most stuck up, self-centered person ive met. We were fixing up our car in the parking lot, not in anyones way and were almost complete when theybtowed our car. They violated the law and gave us less time then what is required by TN codes and also did not contact us or the police when we were not present for when our car was towed. Sandra told us there was nothing we could do and our car was gone now and they were in charge of it. We found the number for codes finally and called...had we had gotten this number before the whole ordeal they said our car would not have been towed and would have been settled. We now have to get an attorney because Sandra scammed us of our money illegally. DO NOT RENT HERE. And make sure you know your states laws. read more

Every good review is fake. Ask anyone that has ever lived here. Do not expect your deposit back. You'll never see the property manager. You'll only talk to the idiots in the office. We got back $300 out of a $950 due to "maintenance". 3 of us signed a lease and they allowed one person to pay $300 to get out of their portion of the lease and told us we have to pay the rest of their rent for the duration of our lease. Maintenance takes forever. They don't do repairs on the places. They just move people in. Our foundation for our house got messed up due to a leak. They had to tear up all the floors in the kitchen down to the foundation. You could see the ground outside through our kitchen. It took them months to fix the issue and they never reduced our rent or offered anything to us even though we couldn't use our kitchen. They only fixed it so they wouldn't get sued if we fell in the floor. You'll never talk to anyone about an issue except Claudia and maybe Arvin. They have thick accents and don't speak english well which I do not fault the office staff for but the language barrier is very difficult. I had to call up there so much I had the office staff names memorized. I wouldn't tell my worse enemy to live here. I have informed them I am contacting the Better Businnes Bureau and filing a complaint. I've never been so happy to move out of a place. This is a terrible company. I only gave it 1 because I had to. Still waiting on someone other that the incompetent office to talk to me. It won't happen. read more

Does not care if they leave you in an apartment for an entire year with huge areas of the ceiling caving in from leaks in the roof every time it rains. Paying rent on time every time doesn't make any difference. Complaints end in nothing being done and their website saying "case closed". read more

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I am a licensed Real Estate Agent and Rental Property owner. Renting a home with my son and room mate. So I will have a room to stay in while traveling with my job in Nashville 6 days a month( and to help out son). Everything from the move in to now has been unbelievable. On scheduled move in day which we all took time off work and rented moving truck only to arrive at a filthy home with squatters. Hypodermic needles, condoms ,human waste etc. Property mgr was rude and only told us "it's already been cleaned not sure when it will be ready" The other roommate had already given up his space and was now forced to couch surf. My son and friend are young and desperate so they stuck it out until move in could happen. 10 days later, Still filthy spent $75 on cleaning products and a floor scrapper to CLEAN floors. Then the list of broken items for move in ranged from hanging "hot" electrical wires to appliances not working and front door not operable. All windows painted shut except the basement which none of them locked so they sent someone in and boarded them up! Basement flooded twice 2 feet deep, ruined my sons music gear as they are all musicians here, Service crew coming and going using our restroom and leaving messes behind. I have asked the Property mgr to come visit the house and see the mess everyone is force to live with and i was told" i wont be coming by there's nothing I can do" as far as I know he has Never seen the property. Most recently we received a code violation for trash and debris?? When the basement was redone and dug up they left a giant mess of rubble. We told multiple people and again nothing done about it until the city gives them a notice of violation. Made it impossible to mow around because of all the hidden cement and debris. We had to go buy a weed eater to try and clean around the pile Finally. Also notice stated a couple of mowed beer cans in yard. Trash flies into the yard all the time and its dealt with as its seen but never ours or left for long periods of time. So now we have received a $75 fee for their mess and cleanup?? They say their a local family ran Christian business. Their call center is located in the Philippines! We only speak to Philippines, and I have only ever been able to text with the property mgr who handles our home? We will not be paying that fine and are now looking into our legal options. read more

This company is the worst. We were trying to move from South Carolina and we wasted two weeks trying to move into one of their properties with changed move in dates, excuses about their clean up crews, and then once the date for our move in was changed, again, we started getting angry. On trying to contact all we got was rude people, avoided phone calls, no return calls, and excuses. They will give you the run around, hang up on you, and then refuse to talk to you altogether. Do not use this company. Avoid them at all costs. read more

THE ABSOLUTE WORST REALTY COMPANY. Set an appointment via email to view a townhouse in Nashville. Got a text alert confirming the appointment. Drove 1 hour to meet agent. AGENT WAS A NO SHOW. Talked to people at the townhouse. They waited 45 minutes at the townhouse ... They got stood up too! Then I get emails and text messages asking when I'm going to apply for property. When am I paying the $75 application fee. WHAT A SCAM !!! DON'T WASTE YOUR TIME WITH THIS POOR EXCUSE OF A REALTY COMPANY! read more

Can't even truthfully give them one star at this point. Does the term "Slumlord" give you visuals? If it does and those visuals are not what you want to throw your money at, then you want to avoid dealing with Stevens Rentals. Supposedly my unit is up to code. I would really hate to live in one that wasn't up to code since mine has major floor issues (including floor beams that bow down when you step on them), no window screens, there is only one door to go in and out of the unit, when you enter the unit you enter through the living room, there is no living room window and you cannot leave the door open to see out because of the lack of a screen/storm door. There is no way to get fresh air in unless you want to leave the door or windows open to add to the insect population that comes through the cracks in the floors. Speaking of the insect population Stevens only sprays your place once (sometimes not at all) usually before you move in and they say the company uses chemicals that sterilizes the retched things but I guarantee it's a placebo unless the retched things are having miraculous conceptions. Supposedly the carpets had been shampooed before we moved in (they were drenched) however after the two days it took for them to dry my son had to rent a shampooer and shampoo the bedrooms at least three times a piece before they were safe enough to move things in or walk barefoot on. This company picks and chooses who they are going to make life miserable for while claiming to be Christians. It will cost you more to live in one of their homes than they claim and by golly you better pay your utility overages before you know you went over or be harassed daily until you do. Some people get many warnings and more than their fair share of chances to comply with whatever management decides they want you to do differently than what you're doing, while others barely get a chance to try and comply. If you decide to live in one of their units keep your lawn furniture inside when your not sitting in it because your porch is outdoor living space and not a place for trash (yeah, I'm scratching my head over that one too!) You can have a outdoor grill but if you want them to actually do what they should do I suspect you need to stash that inside too! I'm waiting for them to confiscate my flower pots next. By the way, supposedly you can have outdoor living (chairs, grills, etc) on your porch if your unit has one, but I'm guessing that's only if you pay what you don't know you owe before they notify you that you owe it and if you do not expect Stevens to actually maintain your unit so that you can safely live there. Que Sera...as for me and my family we will never live in another one of their units! read more

I have just been approved with this company and I am starting to question if I want to do business with them. I have just read many negative reviews which I normally would not be concerned with but they included mention of roaches, bed bugs, and mice, as well as mold. I have put a deposit on a house but I just saw that it was relisted 5 hours ago on Facebook Marketplace. I have been in Property Management for over 10 years and I know that when a deposit is put down that should guarantee a hold until move in day. I was assured that my deposit would hold this but now I am seeing these reviews and I feel I may have been scammed. I am hoping that this is a mistake considering I have my moving day scheduled and have already scheduled my KUB to be transferred. I will update as soon as I talk to the company but I already am thinking I may have made a mistake in choosing them as a management company!!! read more

Listen, if you can help it, stay away from this company. They are open from 1-5 in the afternoon for a reason. For what reason you ask? So they can avoid you and I. After moving into a rental property I was given the wrong keys to the house and in the year I lived there, giving up asking after 6 months, I never received a key for the shed out back I paid for on the property. The owner of the property showed up at my house one day wanting to fix things. He left garbage in the yard and muddy boot prints across my kitchen floor. When we moved out I cleaned for a week following up to the final inspection. Out of a 1000 dollar deposit I received only 400 back. They nitpicked for every dime. I could go on for days, but as you can tell others feel the same. Please go somewhere else.... I hate business like these. read more

Husband and I relocated to this area and were looking for a place to rent. We visited the office, received a list of available properties, and proceeded on our merry way to check them out. Dear. God. I have never, ever, in all my life seen such filthy, unsafe, vile, wretched pits of despair being touted as living quarters. I wouldn't put a farm animal in these hellholes. We kept on looking, moving down the list, thinking, oh maybe the next one will be better, maybe they just needed to make a few repairs on the last one. And one after the other, they just got worse and worse. If you'll excuse me, I need to go take a Silkwood shower now. read more

PAY ATTENTION TO THESE REVIEWS!!! There's a good reason why you won't find anything but bad reviews for this place! They are all completely true, this place will give you the absolute run around, I've called everyday for a week and every single time I got, "the person who handles that isn't in today. We will have them call you tomorrow." Want to guess how many calls I've got? NOT ONE! I truly believe they are collecting application fees and not even running a background check, just to make an easy dollar. Since when can two working adults with great credit and zero criminal history not get in a cheap duplex? Not only that, we went in on a Thursday, and the next Tuesday they said well you really needed to have such and such before we can process your application. Okay? Why did you not tell us this Thursday then? Why do I have to drive from out of county up there for you to tell me this? You have our emails and numbers? This place is a scam, I truly wish I would've listened to the reviews I read. Go anywhere but here. read more

DO NOT RENT FROM STEVENS REALTY!! It is totally a scam and all they want is money and is extremely unprofessional. I cannot speak for all of the other realtors from their site but Paul Oakley is a LIAR! When I wanted to rent a fixer upper 3 bedroom house in goodlettsville i contacted the number and was told to text. He would not answer the phone but i texted him that I wanted to rent and he told me that it was available and that one other person was applying but they didn't know if they wanted it or not. I told him I actually wanted it and had cash for deposit rent etc. He said great send in ur app and we will process it and get it going. Literally as soon as I sent in my payment, the ad was taken down and I never received a text. Finally when I emailed him he sent one sentence..this is no rent no longer available. Sorry. That's it! He is so inconsiderate, a liar, unprofessional and duped me for a lousy $75. So I am warning you to not deal with Paul Oakley. He won't even talk to you on the phone, only text who does that? DO NOT PAY AN APPLICATION FEE ONLINE. If u can't go to the office or talk to then dont do it!! If they won't call you or meet in person, its a scam! read more