My wife and I were in the market for a new gas oven, and we were lucky enough to find Steve's Appliance, a local shop. We wanted to buy locally as we live in a rural area, and hoped to find a place that could deliver and install the oven without needing a separate contractor.
A word about Steve ... this is one of the nicest business owners I have ever met. He ordered exactly what we wanted, gave us a great price on it, and installed it himself. He took great care getting the gas line correctly installed (even going so far as to lengthen the line that the previous owners of our home had made pretty short).
It was discovered during the installation that the Maytag we bought had a few small problems from the factory, like a few small scratches on the oven handle, and it had been shipped with the wrong grill cover. It fit, and was fully functional, but he let us know that it was wrong, and would get a replacement for us from the factory. We would not have noticed on our own. He also ordered a new handle for us, even though the scratches were very superficial and cosmetic.
A little later, we discovered that the convection oven fan was stuck, and Steve came out to check it out,and promptly ordered us a new one. He also provided us with a workaround to get it to work in the meantime, during the holiday cooking season.
All in all, I've never been more impressed with a company's customer service. If you're in the Grantsburg/Luck/Milltown/Saint Croix Falls area, you should buy from Steve. He stands behind his products, and treats you as a valued customer *after* the sale, which to us, is the true measure of a great store. read more