1. Steve's Automotive

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    Sanford, NC

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    Steve's Automotive

    5.0 (1 review)

    Services - Steve's Automotive

    Routine automotive maintenance

    Steve's Automotive Photos

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    8 years ago

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    One and Done Auto

    One and Done Auto

    (6 reviews)

    Chris & Nick were lifesavers & came right out @ 3am to change a blown-out tire for us to get us…read moreback on the road (after AAA had let us down by making us wait over 4 hrs late at night, without ever showing up). Chris & Nick did the job fast & thoroughly, & were very personable. They worked with me & charged a fair price, certainly earning my future car repair business !!! It's nice to know that there are still some honest, capable mechanics out there to help you, in a time of need

    I was nothing but, respectful, transparent, and accountable with the two mechanics, paid to get two…read morecatalytic converters replaced and a transmission housing seal replaced. the catalytic converters was replaced good on the vehicle but, the transmission housing seal wasn't, it continued to leak. I asked about it and it wasn't the same seal that was took off (then why still install it and not tell me at that tiime?) I accepted responsibility for that and ordered the correct seal that was given to me by William. I was quoted $80-$100 for them to replace the seal with the correct one. Seal was ordered, the two came out replaced the incorrect one charged me $100 and it still leaked and had noticeable damage from banging. I communicated that to them, I got no response back for a week, so I requested $50 back since the problem wasn't fixed, still no answer. To make a long story short I took my vehicle to the dealership, I had to replace the seal again and the leak is no more and fixed. still haven't heard or received my $50 I requested from them.

    Classic Nissan of Sanford - Example of poor customer service

    Classic Nissan of Sanford

    (35 reviews)

    I got an offer online to sell my car at Classic Nissan for about $4,500. Because I live about an…read morehour away, I explicitly asked Kimberly when she called if $4,500 was a reasonable estimate of the final offer and was told yes. Their final offer was $2,500. The reason? Not the tires, the condition of the interior or exterior, or any mechanical issues with the car, which they told me were all in surprisingly good shape for a car of its age -- it was the model year and the accident history, both of which I honestly reported on the online form and they could have viewed on the CarFax or AutoCheck reports. I recognize that dealerships can't give a final offer until they've appraised the vehicle. I do not understand why they can't give me an accurate, good-faith initial offer when I honestly disclosed the only factors bringing down the value at the very beginning. The one positive of my experience was Henry, who sat and chatted with me for the half hour I spent at the dealership. Otherwise, this was one of exceedingly few one-star experiences in my life.

    If I could leave a negative review, I would. Initially, my daughter spoke with someone about a…read morevehicle that was within our price range.  When we got there, however,  we discovered that they refused to finance a used car in our initial price range.  Then we were shown a car that would have run about $400 a month. Their salesman pulled the usual car sales stunt of delaying and delaying until we were so tired that we just wanted to get out of there.  Then we were shown a new car and I remarked it might be a better deal because of the rebates on a new car, with which the salesperson agreed.  When it finally became time to do the paperwork, that's when we were informed there wouldn't be any kind of rebate on the new car. Then, when he said it would be about the same monthly payment, it actually ballooned to over $100 a month more, and of course, the comprehensive warranty for another $30 a month. Within one or two days, I kept getting a message on the dashboard that the left rear tire was losing pressure. I found out later than they needed me to come back in due to another document that needed to be signed. Why it couldn't be signed by docusign, I don't know. When I spoke to the manager, I mentioned the problem with the tire. I've had to spend somewhere between $30-40.00 stopping for air to pump the tire back up to its recommended PSI. So, being in a hurry, and driving in from out-of-town to accomodate them to sign another paper that somehow was overlooked, I would have thought in the interest of maintaining good customer relations, especially with a customer who had bought a brand new car just a few days ago, that their service department would simply replace the tire that started losing air within a day or two after driving the car off the lot. To my surprise and annoyance, I was informed that it would have to be put on the lift to determine the cause, and if it couldn't be patched, I would have to pay the difference between the cost of replacement and the warranty.  Also, the guy to do it was on break so I'd have to wait at least an additional 30 minutes before it could be put on the lift. The final straw came when I assisted someone in jumping their battery and discovered the hood is missing the rod to prop up the hood. The bottom line is that I'm sorry I ever came to them. I'm sorry I bought the car. I need a car, so I suppose it's better than nothing, but I also doubt that I'll ever do business with Classic Nissan of Sanford ever again. Now I just got a call that they forgot another document that needs to be signed. My advice to anyone looking to purchase a vehicle is avoid them like a plague.

    Steve's Automotive - autorepair - Updated September 2026

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