I have been dreading going to get my oil changed and tires rotated because it's always an ordeal…read moreand takes up a lot of my time. We only have 1 car for my household, so when it is having work done on it we are trapped for the time being. Anyway, I scheduled an appointment for 10:30 Thursday morning. I arrived at about 10:36 and all of the associates were busy so I waited and then when I was called over I checked in and gave them my keys. I was offered a free alignment check at this time and I accepted. I did let them know I had to stay and wait for it, but was not given an estimated time frame for it to be completed. There were a few people upstairs waiting as well, a woman who was there before me said aloud that she had been waiting for over 2 hours for a tire repair. She said that it usually goes quicker if you have an appointment, but that was not my experience. I waited for about 1 hour and 45 minutes before I went to ask how much longer I should expect and the associate who helped me previously said he would go check, it took some time as I guess it was all the way across the building, but he came back and said the rotation and the oil change were done, but they needed to lift it up to do the alignment check, which I was fine with until I asked how much longer that would take and he said 'oh not much longer, maybe 45 minutes' and I replied 'pass' because I was not spending that time for something I didn't even ask for or need. (I'm sure it's like a sales pitch thing to check the alignment for free so they can tell you it's off so they can charge $75+ to fix it) Anyway, so he said he would tell the guys in the back that. About 10 minutes later he comes looking for me. I pay the amount and he slides a car key that is not mine across the desk. I let him know that is not my key..... so then he had to figure out where my real car is at. He was quite flustered by this point. Another associate who was on the phone said to go around doing a whole refund and waiting days for the amount to be issued back, just to keep my payment for Becky's car and have Becky pay for mine. They had to type in some coupon codes or whatever to make them the same price. And ultimately I don't mind that because it was for the same price, but it just was handled a little bit unprofessionally and made me less confident in the establishment and how they handle things in general. Then when I saw my car pulled up outside and the key was handed off to the front desk guys I walked up and waited patiently because they were both talking on the phone. My key and the plastic folder thing with the paperwork were temporarily misplaced because of inadequate multitasking. I wanted and needed to get out of there. You can see and hear that they are busy, but something is up. I don't know if they need more workers in general, or just need to re-work the organization and flow of the work. The warranty on the tires was/is nice and the free tire rotations, but ultimately the amount of stress and wasted time to have regular maintenance done is really pushing me to not purchase any more tires from Big O. And I surely won't ever be back for an oil change. (Other places do them in 15-30 minutes) I have had 1 good experience and several (3-4) not great experiences in about a 3ish year time period so do with that information as you will.

I took my Lexus in today because the dealership told me 2 months ago that my brakes were almost…read morecompletely gone and would need to be replaced very soon. The price the dealership wanted seemed completely outrageous so I took it to BigO. I'm so grateful for their honesty apparently there was nothing wrong with my brakes, Romero said I had 8-10,000 miles left on them and recommended that I wait. They could have easily told me they needed replacement and I would have believed them. if you are looking for an awesome place to get car repairs done I highly recommend this location. It's so rare these days to find someplace this trustworthy who doesn't try to take advantage of women. I can't thank them enough.