Short version: This store sold me the wrong part, denied any part of it (EVEN THOUGH I HAD A…read moreLICENSED MECHANIC WITH ME), which resulted in a loss of 1 day of my life, because the part had to be ordered, and I was stranded in Toole, on a road trip. The manager denied any wrongdoing and offered me a 20% discount on the part even though I'd just spent $350 (lol, their markup is around 30-40% on everything in the store!) DO NOT TRUST ASSOCIATES, GIVE THEM A PART NUMBER YOURSELF AND DO NOT ASK THEM WHAT YOU NEED. I almost took my car to the junkyard because of this! The manager BLAMED ME for the problem and the district manager did not return my calls. Poor customer service. Long version: Late last month I purchased a CV axle at your store in Tooele Utah. The sales agent sold me and my licensed mechanic (who was with me at the time of purchase) the wrong part. He ordered an automatic transmission part instead of manual. The mechanic installed the wrong part and wasted labor. The part caused my car to not go into gear. The mechanic stated that the tow truck must have destroyed me transmission (car was towed there). The mechanic left, and I researched, and found out that the wrong part was sold to me. The store ordered the correct part and the mechanic had me on my way. I was driving cross country when this happened, and I lost an entire day of travel due to the mishap. I purchased $330 worth of merchandise that day, and asked for a refund of whatever profit you made on the deal due to the problem. The store manager stated he would only refund $20 of the part that I bought, which I didn't think was a reasonable offer. He also became defensive of the sales associate. Who in their right mind would tell a sales associate they have an automatic transmission when they have a manual ? Especially since I had a bonded and certified repairman with me. I think I am due some money back. I ended up returning the second CV axle as well because the seal was broken from installing the wrong part the first time, which costed me $200 in labor at another shop! So, right now we are at me spending $200 there after the returns. I know car part stores hand out 10% discounts to many. I've left two messages, one in person, and one on the phone, with the district manager of Toole, UT, which have gone ignored and unreturned.

I needed parts for an oil change. They helped me find the right high mileage filter and full…read moresynthetic oil. They also gave me a discount. It was great!

Bought an oil filter for a kubota engine. I gave them the engine model number. They gave me the…read morewrong filter. When I attempted to exchange the $26 filter the dark haired woman at the counter snidely said "you can't return that". When I asked why not, she said it was because there was some oil on the box. Which there was. She then proceeded to rudely ask me "would you wanna buy a box w/ oil on it?" I said calmly that had the correct filter been sold in the first place that this would be a non issue. She refused to help. I informed her that my long time businesses ended here and now. I went on over to autozone and got great service and the same filter for $6. No wonder Napa is dying the slow death.

As a Jiffy Lube Employee we order from them on occasion when we don't have item on hand…read more They are usually pretty quick to deliver (they're on the other side of the parking lot technically). The only reason I give 4 out of 5 stars is because I went there once to get a Portably Battery Jumper and bought A Solar Battery Charger (the guy said it would jump start the battery when MY vehicle breaks down... I had a Saturn Ion and it's battery was in the trunk and was annoying to get too) Anyways. I think some of the employees should be more informed on their products.

awesome people, ask for Rob, helped us on the spot, back on the road in 15 min. RV power issues, no…read moreproblem.

Needed a valve installed on a permanent propane tank on my RV van. Very hard to find somebody in…read moreSalt Lake to do the work! I got there a little after they opened. The woman at the counter said they closed at 6:00, and she would call me when it was ready. I told her I lived an hour away so please give me time to get there. She said she didn't want me to drive that far, and they worked on it right away. Excellent service!

super helpful with unique requests Shawn, Sean , Shaun was…read moreextremely helpful and his manager also

Won't let me give no stars. DO NOT HAVE YOUR OIL CHANGED HERE!!!! THEY RIP YOU OFF!!!! I asked for…read morea $20 oil change the guy said they had a $30 oil change and they check the air filter and the wiper blades so I called my mother asked her if that was OK the guy was standing right there I confirmed with him again and it was only $30 when they were done they charged me $60 I tried telling them. They didn't care he wouldn't even go and confirm it with the other guy but I was told $30 for an oil change and they charged me $60. I am so pissed!!!

My truck had a flat tire and the lug wrench provided did not fit the lug nuts. I called the towing…read moreservice about 11:30 am and was then sent a text stating Sorensen towing was an hour and a half to two hours out. I had limited cell service and needed to climb a hill to get one bar. Two hours later I received another text stating it would be another hour out. Come 04:30 pm I called Mr Sorensen and was told they could not find me and cancelled the service call. if this is why he started his towing business he has regressed as to what is important. Do not leave the customer out to fend for the selves. No one should use this company. 10/6/2021

From the owner: Auto Repair Hours Listed Above. Saturday Auto Repairs By Appointment. We Have Contracted With All…read moreInsurance Companies We've all been there in the middle of nowhere, on a straight stretch of road when the car suddenly overheats. Or maybe on a busy freeway when the unthinkable happens and a tire goes flat. Don't panic! Breaking down and being stranded can be a stressful experience, but it doesn't have to be a complete disaster. Call Sorensen Towing & Auto Repair and let us rescue you from the unpleasantness of being stuck on the side of the road. You'll never be so thrilled to see a tow truck, as when we pull up behind you to offer a hand.You never know what's going to happen when you're on the road, so keep our phone number handy so you'll always be prepared for anything.