Love these guys! I've bought two beautiful instruments from them and the experience both times was…read morefantastic. They are very chill, supportive, and helpful. It's a beautiful place to find just the right guitar :) And they have a fantastic selection of ukulele's and baritone ukulele's as well!

Got my guitar restrung here. The service was excellent and fast. They have a wide range of guitars,…read moreincluding less expensive ones. I appreciated that considering where we live.

Be prepared for a wait -- guy working behind the counter deserves a raise , I was there offhandedly…read morebecause my old flatmate left a ukulele when he moved out, which I decided to restring and learn to play from zero ukulele experience Arrived to the shop on Potrero Hill promptly at my 11:30am appt to 3 others outside and then more came ( lots of professional people with fancy pants Fender guitars , and I was there with my pineapple red ukulele ) , an hour later got my ukulele in and told to collect at 2:30 pm. Which was great to offer same day service , I appreciated that. Went back at 2:30pm and greeted by another 3-4 folk waiting with Fender guitars- when it was my turn to collect my ukulele after 3pm , the guy had already been inundated by guitars , he rushed to get mine restringed in 4 minutes, was very patient and attentive but was quite rushed understandably ---- 5 stars for the solo guy working who deserves to have at least 1-2 other people work, he was confident, professional and a total sound guy ......, but all I'm saying is be prepared for a wait on a Saturday !! Also , had no idea so many people have guitar issues --- it was a constant stream of people showing up with very fancy guitars , who knew , what an experience.

Be prepared for a wait -- guy working behind the counter deserves a raise , I was there…read moreoffhandedly because my old flatmate left a ukulele when he moved out, which I decided to restring and learn to play from zero ukulele experience Arrived to the shop on Potrero Hill promptly at my 11:30am appt to 3 others outside and then more came ( lots of professional people with fancy pants Fender guitars , and I was there with my pineapple red ukulele ) , an hour later got my ukulele in and told to collect at 2:30 pm. Which was great to offer same day service , I appreciated that. Went back at 2:30pm and greeted by another 3-4 folk waiting with Fender guitars- when it was my turn to collect my ukulele after 3pm , the guy had already been inundated by guitars , he rushed to get mine restringed in 4 minutes, was very patient and attentive but was quite rushed understandably ---- 5 stars for the solo guy working who deserves to have at least 1-2 other people work, he was confident, professional and a total sound guy ......, but all I'm saying is be prepared for a wait on a Saturday !! Also , had no idea so many people have guitar issues --- it was a constant stream of people showing up with very fancy guitars , who knew , what an experience.

Quick and easy stop for me today at the guitar Center on Van Ness in San Francisco …read more Just came to return a cable. It was an extra after an event last week. Brought the cable in with the receipt. In this case the cable had been purchased from the Hillsdale store. But I was in the area so I thought I'd return it to the San Francisco store. I stand for super helpful. Return was quick and easy. Well, guitar may not have the lowest prices they are super convenient. And their staff has been helpful in every case that I went in there. The guitar Center on Venice. It's no different. Give them a shot for your needs.

Matt is the man! I had a tricky situation and Matt helped resolve it. Great customer service by him.read more

A few months back I purchased a Blackbird Tenor ukulele here. I chose one of their carbon fiber…read moreinstruments for it's intonation, durability and ringing tone. I have been very happy with this instrument. But to top it off the service from Joe Luttwak and his technicians has been outstanding. I could not ask for a more positive experience. Contact Blackbird guitars (and ukuleles) if you are interested in a well made carbon fiber instrument. You will be pleased.

I wanted to follow up on this review because I met with the owner today about the guitar at his…read morebehest. He actually followed up with me right after my last update and offered to meet with me to take care of it but it took me a while to get over there so the delay was my fault. I also think in all fairness that I should have made one more attempt to let him resolve the situation as he offered to do before writing the last update, but I just didn't have time to deal with it. In any case I met with Joe today, he checked out the guitar, made some adjustments on how the strings were installed and told me if it didn't solve the problem he would take greater steps to do what it takes to make sure it's working properly, and I believe that if it's not resolved he will. He also reaffirmed my initial perception that he's a really good guy, and the guitar is the coolest travel guitar I've ever seen - If you want one that doesn't have tinny sound, can be easily stowed in airplane overhead compartments without worrying about damage, and can be easily carried around - this is your guitar.

Mark Newstetter, who runs Balboa Guitars at Balboa and 41st Avenue in San Francisco, is a wonderful…read moreguitar teacher with an amazing grasp of theory and an eclectic effective approach to learning the entire fretboard, rather than focusing on first position. Also a really kind person.

I took lessons as a beginner from Mark for almost 2 years, and he also setup my guitar/bass during…read morethat time. A great teacher (especially for getting proficient with theory on the fretboard), a knowledgeable and skilled luthier, with very fair prices!

We're lucky to still have people in our community who can make sure we've got good gear to play. I…read morehad the misfortune of receiving a badly made body from the web, which I hoped Dan could help fix, but after some discussion, we agreed he'd build one for me instead. It was an important project as it was going to be made mostly up from leftover parts collected by the late Steve Ripley. We perservered through the plague and supply chain shortages to come out the other side with my new favorite axe. Thanks so much, Dan! I'll be back.

I have 1969 Stratocaster with a neck like butter. I always wanted my telecaster to have the same…read moreneck. I left the Strat with Dan Ransom, and he took every possible measurement and "cloned" the neck for me, only with a Telecaster headstock. I'm a picky bastard. Guitar setups are a very personal thing, with one type of setup working for a particular playing style, but not another. I hit the strings pretty hard, chicken pickin style, so if a guitar is gonna buzz, I'm gonna make it buzz. Dan worked with me on tracking down a number of weird vibrations in my telecaster body and hardware and we tried a number of things to customize the setup to my playing style, finding the right amount of neck relief, string height, etc. Dan didn't stop until I was happy. THAT is a rare quality these days. Thanks Dan! You Rock. -Joe Rut

I'm so pleased with the service I've received from this wonderful local shop. Adam ( the owner )…read moreset up my new Stratocaster and fixed my Martin so perfectly. I feel like I can play so much better now. It's nice to practice without the stress of knowing the guitar is just not right. Extremely happy!! The entire staff is friendly and very helpful. Definitely getting my next guitar from Mountain Music!! I know they will help me get the perfect guitar.

Excellent service and fair pricing. What's not to love about sales folks who give you an honest…read moreopinion.

We purchased our very first piano from here at the beginning of the pandemic. We figured that…read moresince we'd be staying home more often, why not purchase a real piano!? We made an appointment to come in and Ulysses helped us out. He was friendly, knowledgeable, and helped us through the process. He didn't rush us or pressure us to buy a piano, and he was patient in answering all our questions. We went home that same day to think about which piano we wanted to get and returned a week later to purchase a Yamaha upright piano. Overall, it was a great experience and we now have a beautiful piano!

Update: Gary responded to this review... and then deleted his response a day later…read more After reading it, I actually understand and respect the appointment-only business model. If customers want a private showroom experience, that's completely reasonable. Plenty of luxury businesses operate that way. The problem was never the appointment policy. The problem was how a potential customer was treated. I live next door and have been curious about this store for a long time. I finally saw you at the business and thought I'd ask about purchasing a piano. Instead of a simple, "We're appointment-only, but here's my card--I'd be happy to schedule you," I was dismissed while you waited for your DoorDash order. As someone who works in marketing and customer experience, this felt like a textbook example of turning a warm lead into a lost customer. Your original response then spent paragraphs explaining why I shouldn't have expected service, but not one sentence expressing regret that a genuinely interested buyer walked away with a bad experience. That said, I'm adjusting this to a 2-star rating because I did see some effort to acknowledge my post, even if it ultimately fell short. Businesses don't earn loyal customers by proving they're technically correct. They earn them by making people feel welcome. A 30-second conversation could have turned me into a customer. Instead, it turned me into someone who will be buying a piano elsewhere. If you already have an appointment, I'm sure the experience may be perfectly fine. But if you're hoping to stop in, ask a question, or get a feel for the place before committing, don't expect much hospitality. That's ultimately why I'm leaving this review--not because the business is appointment-only, but because customer service begins long before the appointment ever does.