Are they really an emergency service if you have no water and a baby and they say they are all booked up?

They claim to be the nice guys. Anything but. Had a service call and the technician said our furnace needed to be replaced. Less than 2 weeks later the exact same problem happened when it was below zero, we called for emergency service and they said we had to wait. Called another company who showed up right away. New technician found a cracked hose and improperly adjusted valve. Said the furnace has years left and runs like a champ. Called Steve's and the office staff was rude and tried to blame us. Asked for their 100% guarantee and they made us complete paperwork. Then we heard nothing and never had emails or calls returned. read more

OK,, say I'm cheap. That said, I had Steve's Plumbing put in a toilet because my regular Plumber is no longer available, Several others were too busy at the time. Steve's was Professional, timely, and did a good job installing a toilet I purchased at Lowes. So why the low rating? He charges $79 just to look at your face (Non Refundable - Pay on site, no cost estimate without a face visit.) Then he has a Scientology style book with a scale of charges that range from 2 to 3 times a normal Plumber's charge. Time has no concept in this. 1 year ago I had another toilet installed for ONE THIRD the price of Steve's Plumbing and $100 less than Lowes quoted. If you have deep pockets, no problem, Good work - if you are on Social Security, try someone else for a quote first. read more

I had a water problem outside.Chad came out to fix it in 20 degree weather,and it took almost an hour to fix.True professional!I would have never been able to fix it.Chad was awesome!!! read more

Ok....I never thought I'd give a plumber a 5 stat rating.....then again when someone comes out at -30F and gets your water working again.....how can you give them anything less?? I was so impressed that I signed up for their service plan.....yearly they check my cabins plumbing, septic, HVAC and more.... read more

We've only had to have them out a few times, but they have repaired and replaced problem items thoroughly and efficiently. We recently had a leak that looked like it was in the upstairs bathroom wall with no access. I was expecting a big job and $$$, but Steve the owner showed up, discovered that it only needed a minor fix and then did an inspection of the other plumbing fixtures in the house even giving me a ballpark range for some things we were expecting needed to be fixed in the future. Very professional and I especially liked how knowledgeable he was about energy and water saving installations that i was curious about. read more

office people are ok service people are ok service time frame ok cost for a basic 40 gal. water heater $1665.00 Not OK other plumbing outfits est. $850 That's OK My mistake for not getting another est. first, wont happen again read more

I have just put in a new water heater. It is a high efficiency unit that does both domestic hot water and also in-floor heat. Steve was very nice, professional, and happy to quote the job. I wish we could have used him, but the price was too high. I got a different quote from another contractor. The heater cost about the same, but the overall price for the job was $1650.00 less. Too bad, but we tried. read more

This company is the best. I needed water brought up in my cabin and when I mentioned I was having trouble getting a locksmith and someone to repair a gutter damaged over the winter, his crew did both while he worked on getting the pump primed. Wouldn't take an extra nickel for the extra work. read more

I have used Steve's plumbing now for about 15 years or so. Owned two different homes and they are the best! They always take great care to make certain you are satisfied and go the extra distance to be courteous also. They have done everything from coming out to unthaw my horse auto waterer , put in new toilets,, sump pumps ,pressure tank, water pumps, non freeze faucets and now a new furnace. Very trustworthy! read more