I was a patient at this practice for about 8 years. I'll preface by saying for the most part, my…read moremedical care and the medical staff were good. However, the front office staff and office policies have not been a good experience. I recently moved out of state and attempted to access my records via the patient portal and could not access them. Per an email request, I received a phone call saying I could complete a form for my new physician (I've already done this) and if I wanted my records I could PAY A FEE for them to be provided via CD. I have two overwhelming concerns: 1) I and/or my insurance company have paid through the nose for medical care for the past 8 years; and 2) who uses CDs anymore-- new computers don't come with a CD drive! What century are you in? Everything is cloud-based now and precisely why I should be able to access my records via the portal. As an example, I can access my Emory and Mayo Clinic records today (some are over 2 decades old and others over a decade old). This is a terrible business practice and nothing but a MONEY MAKER for this practice. I'm hugely disappointed in this nonsensical practice. And, I would also be concerned about a medical office SNAIL MAILING private, medical records. Isn't this a HIPAA privacy concern?

This practice has a lot of great reviews and I want to share my experience in case it helps…read moresomeone. In January 2025 I made an appointment for the earliest new patient appointment, which was in June 2025. I decided to wait for the appointment because I really appreciated the philosophy found on the website and definitely liked the glowing reviews. I had positive interactions with all staff I encountered and the clinic was clean and bright. The provider I met with suspected a new problem/diagnosis and so started a work up with labs and imaging. Clinic staff did follow up with me once labs resulted out and referred me to a specialist. The ordered imaging was performed ~2 weeks after my new patient appt but I never received follow up, from the NP or anyone else at Ponce Primary Care re: the imaging results. It has now been ~3 months since my last communication, specific to my care, with anyone in this office. I decided to reach out to discuss the standard of care, which I felt to be lacking. Dr. Chad Costley did return my call within an hour or so and he did verbalize disappointment with my situation. He assured me that my experience is unfortunately the exception to their typical patient experience. I was informed that the NP I had been assigned to was "only part-time and here less than a month". I did not ever receive any communication from Ponce Primary Care to notify me that my assigned provider was departing or to invite me to call to schedule with another provider for seamless continuity of care. I was told that my imaging results were never sent by the imaging facility I went to and that "this is where the wheels came off". That is absolutely possible but it was also not confirmed to be true at the time of the statement. The report not being in the patient chart does not mean it was never received by the ordering office or sent to the ordering provider. Sometimes things get scanned and assigned incorrectly, or not scanned at all. Lots of possibilities there. To me, that shows a lack of accountability for not holding a supervisory review of a departing provider's caseload/EMR task list and it also fails to consider that an out-of-state fax number associated with the ordering provider could be the problem. I waited 6 months for a new patient appointment and, whatever the circumstances, was lost in the shuffle. I will not be continuing with this practice, although I'm sure they have many satisfied patients as evidenced by their overall rating. My advice if you wish to establish/continue care here: Be able to advocate for yourself and for your own healthcare. Be knowledgeable about when to follow up on your care in case the practice doesn't. If the wait is still 6 months out for a new patient appointment when you try to schedule, do not think an extra special or VIP experience awaits you - realize that they just might be too busy to accept new patients.

My first visit was positive and I scheduled a physical with them. I called the Friday before my…read moreMonday appointment to check the time and they told me I didn't have an appointment. My provider had left the practice and they couldn't be bothered to call me to cancel. I rescheduled for early morning because I work. They sent me a text telling me I was rescheduled for the middle of the day. I canceled and decided to never go back. They just double billed me for my copay. They just don't have their act together.

I had an appointment here 2 weeks ago. I had to wait 3 hours from the time I checked in until the…read moretime that I left. Two weeks later and I have called several times about my test results. They have not followed up with me or even given me a call back. They don't seem to have a sense of urgency about keeping their patients informed. I will not return to this doctor ( even though she is sweet and has a good bedside manner) because it is a long waiting game and my health is a priority. Such a shame.

Dr. Igwebuike Onyekaba is absolutely amazing every time I come in he is sure to find a solution to…read moreeach and any problem I'm really glad I found him his place is a hidden gem he doesn't short cut your visit he makes sure your well taken care of so remember he's worth going through through the process to get to trust me

Dr. Ike provides the best bedside manners. He is very thorough and knowledgeable! And also very…read moreunderstanding of your health care needs and concerns. Highly recommended!

A hidden gem. A one stop shop. I was able to get my teeth cleaned , my physical and picked up my…read moreprescription at the same office. My prescription by the way cost me less than going to another pharmacy. The staff in both areas were friendly and professional and the providers listened and I felt gave me excellent care. I highly recommend.

The Gresham location for dental: The staff was EXCELLENT! The care by the dentist that I saw on…read moreMonday was EXCELLENT!! The very nice MANAGER spoke to me and asked that I leave a review. I wanted to give 5 stars... HOWEVER, I have been calling the office for 3 DAYS STRAIGHT, with NO ANSWER OR RETURN CALL!!! 1. I get CONSTANT recordings that tell me I'm 1st in line. Then states I'm third in line. Then tells me I'm 2nd in line...no one EVER, EVER answers! OR, I am re-routed to another office where a man answers. I have pushed every button for every option on the recording!! And NO ONE ANSWERS!!!!!!!! 2. I have 2 phone numbers to Gresham Dental that NEVER ANSWER! If this is a staffing problem, something SERIOUSLY NEEDS TO CHANGE!!! 3. I am CONSTANTLY transferred to the EXECUTIVE ASSISTANT'S recording!! Where I leave DETAILED messages...to no avail! She DOES NOT CALL ME BACK!! I have stayed on hold for HOURS attempting to get through! 4. The recording tells me to leave a call back number. I did. NO CALL BACK FOR 3 DAYS!!! 5. After 2 HOURS ON HOLD today, I was again re-routed to a guy who finally said Gresham was CLOSED Today!! What??? No one thought to leave that on a recording??? 6. Prompt phone attendance is CRITICAL to EVERY medical facility. Anytime you have phones THAT CANNOT BE ANSWERED AT ALL, SOMETHING IS CRITICALLY WRONG!!!! 7. My dentist was to give me a referral to an Endodontist for this week regarding an infection. Well that's not going to happen as this week is now over! An infection is ALWAYS critical!!

We liked Dr Kanaan, but as soon as we questioned the vaccine schedule and asked to skip one of the…read moremulti dose shots, we were kicked out of the practice. Not cool. I no longer support offices with this type of policy.

I cannot say enough good things about Dr. Doyle. I don't know how this worked out, but in a…read morepregnant haze I decided to pick this office since it was close to my house. When I was asked which doctor I wanted my fetus to see once she sprung forth, I said whichever one. Thank you to the receptionist who picked Dr. Doyle. She is a vegetarian doctor and fully understands my decision to raise Rowan vegan, which is an absolute blessing. How I lucked out and managed to find a vegetarian doctor I will never know. Appointments are always quick, we never wait around more than a few minutes, and for things like a bad rash, they will allow you to email in a picture instead of making you come in. She was able to diagnose a rash and suggest an OTC medicine to make it clear up quickly. The location is in a quiet neighborhood, parking is aplenty, the office is clean and new, and I couldn't be happier to be a client.

Have to call multiple times just to get someone on the phone. I'm 99% certain when I've called,…read moresomeone has picked up the phone and hung up just so they wouldn't have to do their job. I kept calling trying to schedule an appointment because another doctor recommended Dr. Welch, and said she does great work. I called today to try to schedule a new patient in October because that's when she starts taking new appointments. They were no help. They said I had to call back in October to set up an appointment. If you know you'll start taking appointments in October, why in the hell can't I book an appointment today? Dr. Welch may be a great physician, but her staff is trash.

Wait time is ALWAYS ridiculous. I always wait at least 30 min in the wait room and then another…read more30-45 min in the examination room (which has always been fine because I usually just take a nap while I wait). Today I have waited over an HOUR AND A HALF just in the wait room alone! Who knows how long they will leaving sitting in the exam room. If she was going to be busy until after 12, then why did they schedule me for 10:30am!!! Sick and Tired of Waiting

Dr. Bray is a classy and warm woman--exactly the kind of person I want, and need, to receive health…read morecare from. Although she is a general practitioner, Dr. Bray also provides gynecological care, and she has made my physicals easier and more comfortable than I ever could have imagined. I most of all appreciate her willingness to spend time answering my questions, as well as her attentiveness--she remembers specific details about my life and asks me questions about them at my visits. Dr. Bray even noticed that I had been featured in the AJC, and cut out the article and saved it in my medical file. She also has decorated the entire office (and outside flowerbed) with folk art, plants, sun catchers and other fun pieces of décor. Physicals aren't fun, but Dr. Bray makes them as pleasant as possible.

While I have never actually seen Dr. Bray, her nurse practitioner Amanda is really great. She has…read morebeen really helpful and sweet, and called in prescriptions for me when I couldn't get in to an appointment. She actually calls you back personally when you leave a message! The only thing I don't particularly like is the wait time (I sat in a room by myself for well over 45 minutes one time) but she definitely makes up for it.

Dr. Monett really listens. His office is clean, the staff…read moreis friendly and helpful. I can't say enough positive things about Dr. Monett and his team!

Mr. Robert Monett, smiling face My husband and I went in for medication refills Dr. Monett pushed…read morethe black lever step in and I fell to the left onto the wall repeatedly hitting my face my front tooth was knocked out so was I hitting my head neck shoulders and My legs were entangled on top and bottom of the black step stool attached to the bed dr. Monette head pushed in I was seriously hurt dr. Monette never responded my husband helped me off the floor the doctor said once I was off the floor you now can change places my ankle what's the size of a grapefruit the doctor never said a word dr. Monette walk backwards out of the door without a word now I have head neck shoulder injuries and Ankle. Of course Doctor Monett said it didn't happen,. Who can you trust?

Words cannot express the depth of my gratitude for Dr. Owen. I was SO fortunate to have found her…read moreearly on in my health journey. She took the time to fully understand my symptoms, and ran tests that ultimately uncovered an autoimmune issue and gluten sensitivity--this was over a decade ago before gluten-free menu options and the only bread available was that rice brick. She is compassionate and forthright and is enjoyable to even just be around. I HIGHLY recommend her and her practice!

For five years I've been feeling like crap! (I'll leave out the specifics.) I've had doctors…read morediagnose me with several things, treat me with harsh medications only to make me more sick. I've even had two doctors prescribe antidepressants and assure me all my symptoms were stemming from my thoughts. I now think they were so misguided and misguiding. I heard about Dr. Owen at Whole Family Medicine from a coworker who had been through the same ordeal as I. She said Dr. Owen was the one who pinpointed the issue and set her onto a road of recovery. With some hope that I scraped from the bottom of the barrel, in regards to doctors, I went to see Dr. Owen. I wept on the sofa in her office and laid it all out there. She took a deep breath and began that day to set me on my road to recovery! I'm feeling better every day under her care. She understands my apprehensions with western medicine and works around that. She finds the treatments that I am comfortable doing. She has a very optimistic attitude and a matter of fact way about her that makes me feel safe. But... personality aside (I've had several personality plus doctors who had no clue about healing people) Dr. Owen KNOWS HER STUFF! And...if she doesn't know something she will figure it out. She is open to all sorts of treatments and doesn't judge or cringe when a patient brings in their own idea of treatment. Like she said the first time I met her, " If the crud on the bottom of a pond heals you and makes you feel better, then take the crud off the bottom of the pond!!! I don't need to know how it works but that it works!" She doesn't judge her patients. She actually has compassion for them and is curious about these treatments we want to try. I know. I'm one of them. There is a difference between a doctor who practices medicine and a doctor who practices healing. She is the latter. I'm thankful every day for this woman.

Initially my relationship with this location started off rocky. I waiting about 6 months for an…read moreappointment to establish myself as a new patient with Dr. Murray- that's fine - I've heard of longer wait times to see a good doctor and I was in no rush. And honestly, I wanted a doctor I could relate to so a black female doctor or NP with raving reviews is my preference. The day before my appointment I found it odd I didn't receive a text/phone call reminder that my appointment was coming up so I called the office. The lady told me I didn't have a scheduled appointment and transferred me to another lady that could possibly help me - I'm upset - but willing to see what they can do. She lets me know they recently merged and I wasn't in the system blah blah blah ... but she could reschedule my appointment. She took all my information and set up my portal. In the back on my mind I was like I hope I don't have to wait another 6 months ... so I ask about scheduling ... she's like we can see you tomorrow due to the inconvenience we will overbook to see you. I was like wow - great service recovery. Unfortunately I couldn't do the next day, but she allowed me the flexibility I needed and I was scheduled for the next week. So... appointment day. I walk from the Decatur train station - 5 minutes! I arrive at 930 thinking my appointment is at 945. Nope. I get to the counter and she's like my appointment is at 1130 and they'll see what they can do - If I could wait around. I'm a little annoyed, but decided to stick around. After I finish my paperwork - my name is called ( maybe a 10 minute wait). I'm like oh okay ... but thinking I'll probably just be in the exam room forever waiting. I eventually make it back to the exam room and chat with the nurse - the basics. About 10-15 minutes later ... Dr. Murray comes in. We had the basics doctor- patient convo she heard my concerns and ways I wanted to improve my health. Offered to do a physical - I'm like wonderful. She's does the physical. We have another chat and I'm done. Dr. Murray was very attentive and gave me the time I needed. The appointment wasn't rushed. I wasn't over talked or under talked. I felt she was respectful of my time and overall felt she was worth the 6 month wait. She also informed me now that I am an established patient they have same day appointments if needed. overall, a few hiccups, but great service recovery and appointment.

I've been a patient here for about ten years. I saw Dr. Marchal most of those years and he was…read moreamazing- attentive, compassionate, accessible, didn't make you jump through unnecessary bureaucratic hoops. Since he left and Emory has taken over, this office is become a nightmare. I don't see a doctor anymore; I see a PA. This would be fine except that she (Ahmadi) speaks to me like I'm a first grader, ordered a test without being truthful with me about why she was ordering it, and writes scripts incorrectly. She writes my six month script to expire exactly six months from the day I see her. This means that if I had a week or two left on the previous script or if the pharmacy is having trouble keeping my medicine stocked that the last month in my six month script expires before I can fill it and is now unavailable. When I call to try to resolve this issue, I don't get the office anymore- I get a switchboard operator. Recently, I waited on hold forever (where they tell me to hang up use the patient portal- the third patient portal system I've had to switch to since being there) and then, when I finally get a person on the line, it's a receptionist for Emory (not the office) who schedules me an appointment for the end of the week to get my refill. However, the next day the office calls and tells me that Ahmadi is out all week and, not only will she not be answering my request on the portal, but they are rescheduling my appointment for another three weeks from now. This means that I will have to go a month without the script that I need and have been taking, without problem, for years. I can't get anyone with any kind of medical degree to answer me, just a receptionist who tells me to wait. It's infuriating. No one treats you like a human and problems with a very simple solution are ignored until someone feels like addressing it.