Had appointment to have final fitting for prom dress. Drove from Gainesville only to find none of…read morethe alterations had been done and the prom was a week away!!! Had to make another trip up to pick dress up and was sent home with a very wrinkled dress!!! Poor customer service and not honest!!!

Came to pick up a dress and all they had to do was steam it- no alterations and already paid. I got…read moretossed around by 3 different employees. Granted it is prom season, so I called 3 times to let them know I was coming to pick it up. No one answered. The lady told me "most people call before just showing up" #rude... 30 mins later I'm still here waiting for it to be steamed. Not only all that's listed above but they asked if I still owed the remaining balance, but I already paid. Not organized at all

So I often don't make bad reviews however this business is deserving of these remarks.. It…read moreinevitably started with my work shirt( I'm law enforcement) that was irreparably broken , that is two shirts... there was no care as to that.. now I'm getting married and my more than 200 dollar white dinner jacket is stained and they claim that it's taking three weeks at this point to clean one pant one shirt and a jacket.. to say that I'm disappointed is an understatement. As a veteran of our nation's military I was inclined to use this local service due to a military spouse working here.. However I will reluctantly never return due to not one good experience!!!

I rarely use dry cleaning services. Occasionally need a suit cleaned and N&W does a great job.read more

Our local high school has a discount card in which this business participates. They refused to…read morehonor the discount now that school is out even though the expiration date on the card is not until 8/15/2024. I always try to support local but will never return here. As the only reason other than support of the local high school, I purchase the card for is the dry cleaning discount.

Awesome place! They text you when your orders are ready so you have no wasted trips to pick up your…read moredrycleaning! Very happy with the service!!!

I was not able to respond to your comment so I am writing another one. I am not here to debate with…read moreyou on your lack of professional abilities to clean deodorant that is aluminum free from a shirt. We took these shirts home and surprisingly the deodorant came right out of the material. Your staff did offer to charge me again to clean the shirts you weren't able to clean in the first place. Only your facility has had any problems removing deodorant. I am merely trying to ensure that anyone who considers using your business is aware that shirts less than a year old with aluminum free deodorant usage are too difficult to be cleaned at your facility. I am also still very upset at the fact that your staff is not friendly or receptive to trying to resolve the issue.

From the owner: At Cloud Cleaners we provide quality work and exceptional customer service. We have two locations…read morethat offer convenient full service drive-thru. We offer dry cleaning, laundry, press only, and minor alterations. We are open 6 days a week and always ready to serve our customers.

Horrible job! We hadn't heard from her and she didnt reply. It had been a week and was supposed to…read morepick up. A week later We called her and her voicemails were full. We email ed her that if she couldnt make our clothes and want money back. Tge next day she text us. Then she texted she were running late. We got there and seems she was in hurry doing my husband sweatshirt. I felt my pant warm. I thought she did on that day when we got tgere. She seemed she hadn't done/finished. I give her bad review. Didn't do what we requested. I i showed her my pant this was i wanted and asked for 2 or 3 inches from the bottom hem and recieved1/2 inch on my pant. my dress is awful. She screwed the both side of my dress. She was in hurry when we picked on that day. Looked she wanted money first. Please don't pay her first and make sure the clothes are ok.

From the owner: I'm Emily-Jane Curtis, and I'm thrilled to introduce you to Dress Your Best Alterations! Sewing and…read morehelping people feel confident in their clothing is my passion. I bring years of experience and a meticulous approach to every project, ensuring your garments fit perfectly and flatter your figure. This passion extends to my love of vintage clothing and historical reenacting – you might even see me in a Civil War-era dress! Let's work together to make your clothes look and feel amazing!

DISASTER AVERTED!!! For the Superbowl I decided to wear my velvet harem pants because if I am going…read moreto be stuck watching football, at least I can be comfortable and look glamourous! Unfortunately, as soon as we arrived at the party my young daughter whispered to me, "Mama!!! Your....your pants have a hole!" I blanched and went to the bathroom to see what she was warning me about. Sure enough the entire BACKSIDE had split down the middle! EMBARASSMENT CITY! Not only did I have to borrow a pair of pants for the rest of the party, my favorite vacation pants were now ruined. I was ecstatic to see Heidee's Formals did alternations *and* repairs. Perhaps she could SAVE my pants! I had a delightful meeting with Heidee (her personality is so sunny and inviting) and she said she could help me. In less than an hour my velvet harem pants had been repaired and without any sign they had ever been ripped in the first place! She is a DREAM! I cannot recommend Heidee's Formals enough if you need any repair or alternation job! Now I can go back to looking glamourous and it's all thanks to Heidee!

What a unique and vibrant business! This bridal boutique and formal attire alterations and…read morecreations is known for their Filipino hospitality and one of a kind barong and vest combos. I'm Filipino and I've never heard or seen anything like it. The service is great and speedy, of course it is by appointment only.

Ms.Shawna was very professional and attentive to what my daughter wanted and needed. My daughter…read moresaid yes to her dress. So, glad I found her!

I booked and paid for a consultation with Lady Strut Gowns (Shawna Grant) in March for my…read moredaughter's prom dress. My daughter originally wanted a the look could be done or at least closely achieved. That is what I paid for. My daughter selected a dress (which was under budget), leaving room for customization. The owner also made it clear that she does not sell the same dress to multiple students, which built additional trust in her process. From there, everything became inconsistent. What was said in person did not match what was communicated through text. At one point, I was told via text that achieving the look would require a redesign of the gown and that due to the structure of the dress, it would not look exactly like the reference photo. I understood that. However, in person, I was repeatedly told that the look could be done and that we could get very close to it. At no point during the consultation was it clearly communicated that the dress could not be achieved in a comparable way. That difference in communication is what led me to move forward and continue investing additional money into the process and things she said was needed. After paying invoices for materials and services, no real progress was made on the original design. When I didn't like the appliqués she suggested, I was told to go find my own--which I did and purchased myself. Then after my daughter selected a second look (which she again confirmed she could do), I was sent another invoice and paid again--even though nothing had been completed from the first design. All of this started in March. Fast forward to the week of prom. Sunday, I was told materials were delayed and that she would reach out once everything came in. Monday passed with no communication. I reached out Tuesday and was told, "I thought you were coming up here," even though no time or clear purpose was ever given. At that point, I asked her to complete the dress and send a picture before finalizing instead of going back and forth. Late that night, almost 1 AM, she sent a picture of the dress. The dress looked nothing like what was discussed. I addressed it immediately and respectfully. Instead of working toward a solution, she became defensive and told me if I was unsure of her work, I could come pick up the dress and let someone else do it--two days before prom. I made it clear I was not unsure of her work, but what she sent was not even close to the design we agreed on. We were then told to come up there. My daughter left work early and still did not get to properly try on the dress. When I saw it in person, it still looked nothing like the reference photos. She then claimed that I told her I no longer wanted the original look, which is not true. The only adjustment I requested was lowering part of the design to accommodate my daughter's hairstyle. At that point, she said she could fix it--but would need to be compensated again for her time. Keep in mind, she had already been paid since March and had not completed the work as agreed. Another payment was made, and I was told the dress would be ready by 5 PM. Then it became 7 PM. Around 7:30 PM, I received a call saying the material wasn't working and the material she requested now need to be removed to get the look. At this point, the design looked nothing like what was discussed. It looked rushed and completely off from the vision that was presented and agreed upon. Another major issue throughout this process was the lack of accountability. At one point, I was told that I "picked the tulle," which is not accurate. In our text messages, I was only asked to choose a color that was closest to the dress--not the type of material. There was never a conversation where I selected or approved the actual material needed to achieve the design. I do not design dresses. I do not sew professionally. That is her field of expertise. When a client provides inspiration photos and trusts a business owner to execute a look, it is the responsibility of that professional to determine what materials are required--not shift that responsibility onto the client after the fact. I asked her to remove the material and simply add the appliqués throughout the dress. I also requested a refund for the materials and services that were no longer being used. That is when the situation became completely unprofessional. She began yelling on the phone, hung up on me, and sent nasty voice messages stating she did not like how I was barking out orders. She then said she would only partially refund me and that someone else shostating she did not like how I was barking out orders. She then said she would only partially refund me and that someone else should pick up the dress. When my ddaughter went to pick it up, they were made to wait outside for 15-20 minutes, despite her stating previously that no dress leaves without a fitting. She then came outside recording-with scissors in her hand.