Entering the complex it's the first building on your left, first turn on the roundabout…read more Now that's out of the way. I rushed here after work for an appointment one day. Entered and there was an annoyed woman that had been waiting for 30 minutes or so, so in my head I'm expecting to take my pretty time with these forms. I take the papers, pay the copay, then take a seat... 2 lines in they call me in. I go sit with the first assistant (pretty friendly) to go over some details and she leaves, saying the doctor will be in a bit. Naturally I expect some extended waiting to finish my forms, get to the second page and doctor comes in with his assistant. At this point I accept that I'm not going to be able to finish these until after the appointment. The doctor does his bit and quietly mumbles an array of details about my nose, throat, and ears that I'm assuming his assistant is jotting down. Then he videos my nose and what not to observe, basically walking me through a million things going on. He basically used ENT wizardry to wrap this appointment in about 20-25 minutes and gives me a break down of everything needed to help. Incredible, friendly, HYPER-TIMELY experience. I would strongly recommend.

Look, I understand the world is a little strange right now with covid-19, and everyone is a tad on…read moreedge, but I'm extremely disappointed in the receptionist at this office. She was very rude and spoke with an attitude immediately from the get-go, and I was just calling back to go over my paperwork before my appointment. When I was trying to figure out where the link to my paperwork was she kept acting like I was stupid, but the link was on my girlfriends phone, so I had no idea what she was talking about. Instead of giving me the number the link was sent to, she just kept saying it was already sent, with an attitude of course, and then was super annoyed when I had no idea what she was talking about. And my girlfriend had cancelled her appointment and I kept mine but she still got both texts as if it wasn't cancelled... and when I called she said I denied the appointment but it was hers she denied.......... Like I don't want to do the zoom meeting either but I'm trying to take care of my health issues. And then the zoom meeting didn't even work, and I called back and she said the doctor was waiting for 20 minutes and was EXTREMELY rude again! Like how the fuck am I supposed to know that?! I'm in the call waiting too. And I had to wait for 30 minutes before even finding out that it wasn't working. I just said forget it, cancel my appointment and I will go elsewhere. I don't want to give my money to them if that's how they treat their clients. If I could give them zero stars, I would.

Glad I called! i had a sudden (mild) loss of hearing hearing in my left ear. I Googled the…read moreproblem and determined it was something I should see a Doctor. I didn't know where to start and was directed to this Urgent Care ENT Institute and was able to get an appointment the same day. Wnet in, got a throrough exam and treatment started. Had I waited, the results could have resulted in a permanent hearing loss! Don't wait!