They should move into the old Fields building. Extend the food section and space the rest out…read more Current store is too cluttered for what they are doing. They could have a nice spacious store like Rexalls do. It would help them and the City of Kimberley.

Becky does such a great job! Love that she has her own shop now and love that its in such a…read morebuilding with cool character and charm :)

The Manager here is absolutely awful. She has no respect for the hairdressers or customers. I hate…read moregoing into places and hearing staff get cussed out by the manager for such simple things, that could've easily been discussed in private. I have never seen such an unprofessional manager, until I went in for a clip. I'm sure I'm not alone when I say that it's not comforting to hear to hear "F*ck" after every other word. Wouldn't recommend. Definitely not going there again.

We used to use Chatters for our entire family. My daughter would make appts in advance only to…read morefind out a day before that her stylist would not be available and that someone else could do her hair. My daughter would then reluctantly rebook with her stylist expecting to get the haircut she is used to. But guess what, same thing again. This time they did not phone to let her know. Truly frustrating. After this happened to me...we were done with Chatters forever.

I am so conflicted over this store because they have a great selection of clothing, but the hideous…read moreowner is more than enough to make me steer clear. I've been shopping at Freyja since 2007 or so, when I first began visiting Fernie, and have spent a considerable amount of money there. A few years ago I received an expensive bag from the store for Christmas. My sister received the same one. They both began to fall apart a mere month afterwards, so the next time I was in Fernie I spoke to the sales associate about the problem, who gave me the owner's email address and was very polite and helpful. I emailed the owner, but my email was returned saying the address was not valid. I attempted a number of different emails with no success, and every time I was in town it seemed the owner was not, and therefore I couldn't get any help with the purse. Finally, after about a year, I entered the store and was able to speak to the owner. She told me, in an incredibly degrading tone, that she knew EXACTLY who I was, and had already "dealt with my family." She claimed to have responded to my email, news to me, and begrudgingly gave me a store credit. Speaking to me like I was a child, she told me not to lose the paper credit, because she wasn't giving me another one. As if I was deeply inconveniencing her store. Since that terrible experience I have dealt with her once more. I received a beautiful coat this year for Christmas (from Freyja), and the fake leather belt was already breaking in half. I returned to the store to see if I could trade the belt for another, and the owner treated me and my sister as if we were criminals. She has absolutely no social skills, of which her idea of "customer service" is proof. Her behaviour might be overlooked in downtown Manhattan, but last time I checked, that was 4000 km east. Time to smarten up or keep losing customers.

Went shopping in Fernie looking for some high end unique items. This store does have them but the…read moreowner was so rude I felt judged by the way I looked. I did not have my bags so I could not get ready to go out for the day (long story). But i did have my $$$$.$$ and found a things I would of purchased. In the change room she got a sign on the wall about pretty woman if you seen the movie Julia Roberts is not served in some high end shops B.Hills cause of the way she looked and dressed. I DID not look like a prostitute I did not look poor, I just looked like a normal person shopping. I spent 1800.00 in other shop that day and was treated very good in the other great shops Fernie has to offer. Checking out the Indigo Spa today l will let you know how that is on next post

visited the store for supplements for first time and was greeted with an irate owner with clear…read moremental health issues, was seeking vaccine remediation for spike protein damage and owner was having none of it

The manager is one of the rudest people I have ever met. Manners doesn't cost anything. I wouldn't…read morewaste my time going into this store.

they purposefully deceive customers by not posting poor reviews on their website. I posted multiple…read moreshort, simple, not aggressive 1 star reviews because their products really hurt my skin and what do you know? the reviews never showed up on the website! the "clean" skincare industry is very calculated and deceptive as is.

In this region you often have to travel far and wide to find what you need, and I'm ok with that. I…read morealso understand that COVID has messed with a lot of businesses. However, when I arrived at OM, not only were they closed, they also had a sign saying they were only open for pickups from online orders. Understandable. But they were completely closed. The business beside them was open for the same reason, but there were actually OPEN to some degree. Heard wonderful things about this place but very disappointed. At least leave accurate info on your storefront/website so customers know what to do, not that I'm inclined to do so anymore. Probably will order from Amazon, which is what I was trying to avoid in the first place.

Fresh pastries everyday! I tried the maple bacon donut (so Canadian) once and their classic butter…read morecroissant. Both were pretty good. Staff is very helpful but make sure to look at their opening hours because they open surprisingly late some days! It's a must to have in the Platzl.