Smooth transaction thanks to Chris! The delivery of the car was done as arranged so all in all…read morehappy with it.

I have recently been back to Baskeyfield Motors for a service and noticed i never left my review…read more I have had 2 cars from baskeyfield motors so far and after buying my 3rd car and it was my dream car of a Golf R from them i couldn't of been happier. The sale was swift and easy and when i collected the car i had a nice bottle of red wine from them which is a very nice touch. I would highly recommend them to any friends or family without a doubt. I will be back for my 4th car in the near future.

Amazing service from Baskeyfield Motors, I have purchased 5 cars over the last 18 years from them…read more I have always received the very best service, all the staff are extremely knowledgable, polite and courteous. Every vehicle I have purchased has been spot on and the aftercare has been super so much so I have taken my cars back to them for a service. I would not hesitate to recommend Baskeyfield motors. I would give 10* if I could.

Great sales process (would have been 5 stars)and then the car broke within a week and the problems…read morestarted. Initially no problem - took the car back and got a courtesy car. A week later we phoned and was told it was fixed. Went to collect it - not fixed. My main problem is that we had to do all the chasing. Whenever we rang for an update they didn't know and promised to phone back. They never once phoned us back. When finally fixed weeks later they would not drop it off and would not give us any money for fuel, the previous wasted journey or all the phone calls we had made.

I've bought not one, but two cars from this dealership. My first car wouldn't start after 1 week,…read moreturns out the battery was dead. I should have learnt from this however I did decide to go back a few months later and buy a Fiat 500. I noticed a little bit of smoke coming out of the front of the car when it was first turned on and I was told that this was due to the car being sat there for a while and that a full service and MOT had been done so I thought nothing of it and I drove away happy! A few days later, a light appeared on my dash board, this turned out to be the pollen filter. I looked it up and this should have been looked at with the service so I called the dealership and they told me that they don't do a full service. This was problem number one. Problem number 2 was that the oil and filter light also came on, they also refused to look at this for me. I ended up paying another garage to fix these problems. Problem 3 was a major one. The car caught fire whilst I was driving down a bypass. It was a very scary incident, the police and fire brigade had to be called and they bypass had to be closed for safety. The car had such damage that it was written off and the police are involved as I have put a complaint in with them. PLEASE stay clear of this dealership if you want good customer service and a SAFE car!!!!!

Avoid Stoneacre Jeep Stoke-on-Trent. My Jeep Avenger…read moredeveloped a serious charging fault and was kept by the dealership for almost two months. During that time I was left without my vehicle while they attempted to diagnose the problem. When the car was finally returned, I received no proper repair documentation and no clear explanation of what had actually been fixed. This is not the level of transparency you would expect from an authorised main dealer. Even more disappointing was the complete lack of response from Stoneacre head office to formal written complaints. No updates, no accountability and no real customer support. Based on my experience, I would strongly advise potential buyers to think very carefully before using this dealership or purchasing a vehicle from this group.

From the owner: Our Stoneacre Stoke dealership offers new Peugeot and Suzuki cars. With a range of finance deals to…read moresuit every budget. Test drive and part exchange is available on all vehicles. Our used car range is available from a wider range of manufacturers and we ensure that every used vehicle is HPI and safety checked. Our team of sales experts are able to help you with our range of new Motability cars and we also offer a selection of new and used vans. Aftersales care at Stoneacre Stoke includes servicing and MOT, bodyshop, smart repair and genuine and manufacturer approved parts and accessories.