I rarely write reviews, but given the situation I feel the need to warn others. We recently completed a $100,000 limestone project around the front of our home and around our pool. Approximately $50,000 was spent on labor and approximately $50,000 was spent on the stone itself. This was a large, expensive, time consuming project. We contracted with Riverbend Sandler Pools to complete the project. Riverbend subcontracted the stone masonry labor to Stone Avenue (David Trevino). I'm struggling with how to rate Stone Avenue. David's stone mason crew, led by Israel, did a very good job installing the stone, so I gave Israel $1,000 tip and told him that by accepting the tip he understood how much I appreciated his work and that I was hoping to have a good relationship in the future where I could call on him for other projects. We always have large and small projects at our home, and I wanted to be able to rely on him for future projects. He agreed wholeheartedly and eagerly accepted the tip. I've now tried to connect with him on two separate occasions. I need some repairs on the retaining wall that surrounds our home, AND I wanted an estimate to build a large 10' stone wall around the back of our home. I called and texted David and Israel several times a couple of months ago with no response. Then, I called both David and Israel again last week. David told me they were too busy to help me, but Israel scheduled to meet me on Tuesday, October 23, 2018 between 4:00-5:00pm so we could walk around and I could show him all of the repairs. He then stood me up with no phone call. I finally got in touch with him, and he promised to meet me the next morning on Wednesday, October 24, 2018 at 8:00am. I agreed but explained that I absolutely had to leave the house by 8:30am, as I had an appointment in downtown Dallas at 9:00am. He finally showed up at my house at 8:40am, and we ran around super quickly and looked at everything, as I had to leave. We scheduled Friday, October 26 for him to do the repairs. I then wasted an entire day on Friday waiting for Israel and his crew, but they never showed up. It is now Tuesday, October 30. I've called and texted several times to no avail. So, while their work is very good if you can get them, they are completely unreliable. At this point, I'm assuming I can't count on them for warranty work on the limestone project either, since they're clearly too busy for me and my home. Because Stone Avenue is the primary stone installer (mason) for Riverbend Sandler, that's where their loyalty lies. They seem to stay busy enough with Riverbend that they don't give other projects a second thought. Therefore, unless you're using Riverbend Sandler as your contractor (and paying a fortune to do so), I would NOT recommend Stone Avenue for stone installation work (either tile installation or stone masonry labor). David prides himself on being a high end, luxury stone supplier and installer, but this is NOT how someone of that caliber treats their clients. You just can NOT count on them! read more
