I couldn't be more satisfied with the care my mother received while she was at Stone Oak. It was under Covid conditions that she was able to be there in the first place, but the staff were caring and interested in making sure my mom had the best care. You can tell when someone really enjoys their job because they do the best they can at it. From the kind lady at the front desk to the nurses, LVN's, and even the gentleman that escorted me to the front after my last visit; all were kind, professional, and even remembered my name. Sadly, my mom passed away but it brings much peace to know she was cared for during her last days. Thank you for everything! Suzanne's family. read more

My Marine husband is at this facility & I am so pleased with the care that he is getting, the quality is immeasurable, the office was so professional in getting my paperwork done in a timely manner. I will empathize that Rose Haley, the admissions administrator goes far & beyond her duties to make my transition a little easier & is ALWAYS there when I have a question, even when she's off duty! An employee named Howard & Sylvia (nurses staff) are amazing as well. The overall atmosphere is friendly & welcoming! Bettie Ann Medina read more

Stone Oak Care Center - Entrance during Fiesta! - Skilled Nursing Near Me - San Antonio, Texas

This place is absolutely awful and they will force you to only use the service they make money on. They will force you to use their hospice and offer no additional services. The social worker is rude and obviously doesn't know anything about what social worker is . The girl Monica running the place is rude and awful only cares about money coming in. The VA needs to take Touch Stone off the list they are money hungry and don't take care of the veterans at all stay away from Touch Stone if you care about your family. read more

They take great care of my dad. Food is good. The staff very friendly. Always trying to help. Very neat. They gave always. read more

Allison, the Social Worker there, was absolutely amazing. She helped me navigate the healthcare system and provided other resources to help care for my aging father. She always returned/answered my calls and any questions I had. She even listened when I just needed to talk with someone who understood the difficult transition my father and our family are experiencing. Many thanks Allison! The staff/care teams were awesome as well. They were attentive, kind, and really made sure my father's everyday needs were met with professionalism and compassion. They also were very helpful communicating his health status, and shared any concerns that we may need to address. The front desk staff were always friendly and welcomed us as if we were family. The facility was always clean and never smelled of anything other than pleasant. So thank you as well to the staff who maintain the home environment. Both for the patients as well as us visitors. Kaitlin and Rose were very helpful and efficient coordinating his health insurance coverage and admission for his stay. They made it easy to deal with all the messiness that comes with insurance companies and paperwork. To everyone I may not have mentioned, a thank you for being part of helping to make a difficult time less stressful for our family. If you are considering a skilled nursing facility for a loved one, I wholeheartedly recommend Stone Oak Care Center for peace of mind. read more

5 stars for Ms Caroline, Ms Chris and Ms Excel in memory care for always stepping up to the plate. Giving this facility a -5-Stone Oak Care memory unit is a very sad, sad place for your loved one who is there short term to get rehab therapy. Do your homework before deciding to enroll your loved one at this facility. Smells like urine, depressing unit, the food is mediocre, the patients walk around barefoot, all day long patients walk around with nothing to do like zombies, super short staffed, everyone is full of excuses with regards to bathing patients, no organized activities for residents in memory care, the famous phrase of "we ran out of time today and will do it tomorrow" and supervision is minimal. The first full day my loved one was there I arrived during lunch to witness my loved one trying to feed themselves even when the staff was told to feed him because of a broken arm. That same day in the memory unit dinning area I told a staff member that there was a turd on the floor under the table. Another day I arrived to my loved one's room and there was a trail of poop drops leading into the restroom. I asked if someone could clean it, they said sure and never came. I ended up cleaning the poop drops off the floor with Clorox wipes I had with me. On Saturday August 23rd, there was only one staff member in memory care (Marisa) to tend all the memory care residents. She was unable to get my loved one out of bed because she is pregnant and no one else was in the memory unit to assist. His diaper was never changed while I was there from 8:30am until 2pm. My sister went by around 5pm on the same day and picked up his soiled laundry which was soaked in urine. All of the above occurred in the memory care unit. I blame management because as leaders they set the tone/climate, enforce policies and procedures. Only Ms Chris and Ms Excel in memory care worked to get resident needs met. Research this facility at health.usnews.com or better yet go to Medicare.com (nursing home compare). Methodist hospital case workers need to visit this horrible place before recommending it for rehab. The Methodist hospital case worker highly recommended this facility, terrible! We have moved our loved one to another facility, it is like night and day. read more

If there was a way to give this place negative stars I would. Nobody should be treated the way my husband was treated. He was supposed to be there for 5 days to give me respite. It was anything but that. I took him home on the 2nd day. They neglected to give his medicine which is very crucial to his health. They had his mattress on the floor with no covers. The nurse was nowhere to be found, and when we found her she was sleeping on the sofa in the lobby! If you care about your person, DO NOT PLACE THEM HERE!! read more

it seems to happen weekly, a non handicap gray 4 runner always parks in the handicap parking space. I truly believe it's an employee cause it happens on meeting days. get some exercise and walk while you can park in a regular space and leave the handicap spaces for a true handicap person. read more

My Daughter was placed in the facility because was dying of cancer. The care in this facility's is really bad. A lot of there staff is not trained well. The staff you can really see who cares about the patients and who doesn't. I have walked down these halls and all you smell is pee. I have seen this one patient numerous times and she is soaked in pee from hips to the bottom of her pants. At night you can't find these workers. They are off playing on there phones instead of helping the patients. I would not tell anyone to be placed in this place. Also the nurses are confused on what meds are to be given and ones they shouldn't. Horrible place !!!! read more

They left my grandmother unbathed for days while she was there. They further failed to retrieve her from her doctors appointment at the hospital which was right next door. Nobody here knew anything about the procedure to get any help for her. read more

This nursing facility is awful. Do not leave your loved ones here you will regret it. The staff in the beginning have a great way of pretending they care,but in reality they are extremely LAZY and uncaring read more

Sad, Sad Location!!! My wife has been on their "Rehab" wing of what is a Nursing home. They do a SORRY job at REHAB!!!! Example: My wife showered at 9 am on one day and it was 1 pm before anyone came to dress her wound from her back surgery. I could go on and on!!! Please don't use this facility for Rehab!!!! read more

Worst facility ever. The main head honcho gives you a hope that she will help you enroll your loved one in her facility and then pulls the rug out from you. Very unprofessional and un-called for. Terrible facility and the main problem was the woman incharge read more

Yikes! That's all I have to say about these folks. They have all the bells and whistles of a great establishment, however the care is horrible. What's wrong with these places? You expect the best from places like this, especially when your loved one needs it to get better. Unimpressed. :( read more

I was a patient here in July 2018 for rehab on my broken wrist. I was reluctant to stay the first few days but the staff took the time to explain to me how I would benefit from the therapy and what I needed to do to get stronger and complete my treatment. The staff was very pleasant and tended to my needs. I was pleased to see the amount of activities that are available for the patients to participate in. I particularly liked to attend the weekly coffee socials. Some of the ladies even brought me Starbucks! Everyone made the admission and discharge process quick and painless. If I ever need rehab in the future, I know where I will be going. -Suzanne B. read more

They don't even deserve 1 star! Worse place ever! Administration does not know what they're doing, nurses and CNA's are not fully staffed. Very unprofessional staff nurses don't not trained well enough to assess a patient for an impaction patient was given immodium after having loose stools for a few weeks seriously who administers immodium without checking and assessing properly and informing the Dr. number of times she's had a loose stool and duration? Luckily she was seen by a physician and had them stop Immodium and treated her for an impaction as nurses we are trained to monitor bowel movements on a regular basis for all patients we are caring for. This facility does not provide adequate care for these patients and it starts with administration! read more

This nursing facility may not be the newest, but my family had a very good experience here. When my loved one was admitted, she was warmly welcomed by the staff and was pleased with the care she received. She was able to go home after a couple of weeks and said that if she ever needs to return, she will choose Stone Oak Care Center. read more

I was a patient at this place from 6/14/16 through 8/7/14. I was in their "Rapid Recovery Unit" trying to recover from a badly broken leg. The therapy was good, OT was great because they made me feel comfortable, which made therapy more tolerable. Unfortunately, that is where it begins and ends!! I have a Bachelor of Science in Food and Nutrition, and I can tell you that the FOOD was GARBAGE!! The only time we got even halfway decent food was when the staff Dietitian was there. Everything was deep fat fried and beyond greasy. One day, I took a sausage link and squeezed the grease out in my napkin. The sausage link was as thin as a pencil after that!!! Further, the staff can do NOTHING about the food quality because they get treated almost worse than the patients. They tried to discharge me while I still had just a splint on my leg, KNOWING that I could not walk, KNOWING that I was unable to care for myself at home, and KNOWING that my insurance would cover 100% of my care!! So, I had to call my Orthopedic surgeon and ask for his intervention. I then got a walking boot on my leg, and unbeknownst to me was STILL NON-WEIGHT-BEARING, but I was walking anyway. I wrote a letter to the Discharge Committee, which is my absolute right, and it was virtually ignored. The SECOND time the Discharge Committee met, I was NOT told about it, and NOT given the opportunity to attend. I started asking Social Workers and the doctor to write a letter to my VA doctor, AND to keep her apprised of my medical situation. When I asked the facility to apply for a Power Wheelchair under my Medicare coverage at least 3 times. I was told, "NO!! There is NO FUNDING!!" as if THEY were footing the bill for the chair. So, THEN, I asked them to RENT a wheelchair for me. Again, they refused, and I was left to find one on my own. When THAT didn't pan out, I asked them to FAX a letter to my VA doc, and was told that "that wasn't their job." I finally wrote the letter myself -- about ONE paragraph -- and it took them TWO WEEKS to send it, telling me, "It isn't ready yet." Five days before I left, my bedtime medication was late because a patient with dementia was screaming and having trouble with her illness. The male nurse on duty was acting very, VERY inappropriately with a female nurse, and ignored giving me my medication. Finally, I asked him, "Can I have my bedtime meds now?" It was 11 p.m., and my medication was due at 10 p.m. There was a CNA in the room. As soon as the words were out of my mouth, the nurse turned and came stomping into my room, yelling at me all the way. I said, "I am NOT deaf, OKAY?" All this did was make him even more angry. He came around the side of my bed, pushed the table-tray into the wall, and got between the bed and the tray table, placing both hands on the safety rails, then putting his face about 4" from my face, screaming at me. I had to tell him TWICE to get out of my face!! I turned him in three days later and told that this nurse had been suspended pending "investigation." The only problem is that there WAS NO INVESTIGATION. This nurse went RIGHT back to work in a different hallway!! PLEASE, NEVER TAKE YOUR LOVED ONE HERE. Most of the staff, nursing, CNAs, laundry people, etc., were nice. The DIRECTOR was a waste. She never returned phone calls, nothing. That tells me that she only cares about her paycheck. read more

We had our mother at this horrible center for less than a day and she was so mistreated by their lazy no good staff it was necessary to have a serious one on one immediate discussion with the Director Dan Nixon it was clear that she suffered unnecessary pain while under their care. No one wanted to help when she asked for pain relief and she was treated roughly by the nursing staff. How dare these people be in charge of the elderly and those in need of rehabilitation!!!!. Our family is on high alert with regards to this facility as we have made it known that the lack of care and insensitivity towards her care will not BE TOLERATED!!!!! NO RATING GIVEN AS THERE IS NOT AN OPTION FOR BELOW 0. read more

I am writing this review for my grandmother and am giving this facility 4 stars instead of 5 only because the interior needs some updating. On the other hand, I am very glad that I listened to my grandmother's care manager at the hospital about paying more attention to the type of care patients receive vs. newness of the facility. My grandmother was admitted with a warm welcome by the staff and was happy with the nursing and therapy care during her stay so much that she will go back if she needs this type of service again. read more

My grandmother has been staying here for some time but as of recent, I'm thinking maybe since February, that the care of my grandmother has been disgusting. This past Saturday i found my grandmother in a urine soaked bed looking lifeless. It hurts to know she is being treated this way. This is not the first time. This place is smoke and mirrors. Please don't bring your loved ones here. We are researching different facilities to move her too. read more

I did not stay here, but my mom did. My mom had to remind them to get her medications, tell her which ones she needed, and some they forgot to give her. On the day she was scheduled for a shower at 8:30am, she was told that they needed to find to nurse to get tape to wrap her knee. That man never came back. Nor did the nurse. It wasn't until after shift change that another nurse (maybe an assistant, not sure), asked her if she needed anything. She told her yes, her shower. The nurse/assistant was told she needed tape by my mom, and this person actually asked my mom if she had it! No. My mom does not have medical supplies. My mom finally got her shower around 3/3:30 pm. Next, my mom wanted to go home right away, but they essentially held her hostage. She went in on a Thursday, and the following Monday, told them that she needed to go home on Tuesday due to my schedule. No one got back to her since they were determined to keep her there until Wednesday. She truly felt like a hostage. Do not go here, or place your loved ones here. read more

My grandmother has lived here for two months and has been happy. Gran has dementia among other health issues and I have found the staff to be friendly, helpful, and caring. read more

This place is smoke and mirrors. Its beautiful interior design will bring a false sense that your loved one will be cared for. Unless your loved one is either in bed all day or the perfect patient, this is NOT the place for them. The Director of Nursing has no idea how to handle a patient will sun downers or with mild dementia. My loved one was labeled as a "troubled patient" yet she had a UTI which can cause issues with a patient's mental status. Also for WEEKS I'd been asking for the Dr or Psychologist to evaluate her for mental issues b/c she seemed to be getting WORSE not better. I would get calls 2 or 3 times a day about something that would happen and was told I needed to do something. I am not a medical professional. I asked for help from staff. No one did anything until she lashed out and then I had to have her taken to the hospital to get true treatment. Once she was taken to the hospital her finger was swollen and bruised yet I had received no phone call about her injury. I have since found a new facility that can properly take care of her. Please do not take your loved ones here. Do not be fooled by this place. read more

My father was a patient at SOCC for 14 months. He was admitted there under hospice care after suffering a stroke sending him into end stage Alzheimers. During my dad's stay he received very good care. The director, social worker, director of nursing, RN's, and CNA's all were caring and compassionate with my dad. If there was ever an issue we were contacted and they worked with us to resolve. Brenda, Stephanie, Michael, Melissa, Spencer, Marieles, Rose, Tawwanda, and many others were so special to our family. Hospice nurse Wanda worked closely with the staff in directing our dad's care. My dad has gone home to glory but we will be forever grateful to the staff at Stone Oak Care Center for caring for him when we couldn't and making his last days comfortable and meaningful. read more