After a week and a half... My sister should be further along... but the lackadaisical energy from…read morethe employees in re: to getting imaging done or lack thereof & missing actual physical rehab!!! Unacceptable!!! That's what she is therefore!!! We should have thought 2ce about this location. But fell for the appearance. Which to be honest is quite nice. But they ~Miss The Mark~ COMPLETELY in the actual REHAB!!! SO SAD WHEN THE ESTABLISHMENT MISSES & THE CLIENT IS LEFT OUT IN THE COLD!!! I Will DEFLY make sure folks are aware of how this place runs!!!

Don't answer their phones, they don't return voice messages, the only one I had a chance to talk…read moreto, was the receptionist

My mom needed some extra care and rehab after a hospitalization. Sonterra Health Center was…read morerecommended by the hospital and her physicians. So, we selected it...sight unseen. Checking into the facility, I noticed it looked a bit old and had walls being repainted BUT it looked and smelled very clean. Despite this, I has my reservations about leaving my mom. It was the first time that we had been in a situation where we required extensive nursing care outside of our home. Then, I met Lela. She is a nurse manager at the facility. Immediately she sensed my apprehension. I expressed that I didn't want to leave my mom. She encouraged me and offered reassurance. She said, "Maybe the building needs TLC and we're working on it but, I guarantee you, the people here are the best at what they do and you're mom will excel." So, although I was hesitant, I left my mom, and returned the next day and the next day and the day after that.... What I witnessed was truly remarkable. Having been a patient and being a Nurse Practitioner, I can tell you that medicine isn't always kind...except at Sonterra Health Center. Every single staff member that the facility has amassed CARES for their patients. They take their lunch breaks in their patient's rooms if they notice someone feels lonely, they come in with a smile at the beep of every call bell, they gladly change out food trays if the least bit of disappointment is expressed. Every single person has gone above and beyond to support my mother as she heals. They even provided my mother with a volunteer opportunity to do some social service, which lifted her spirits. The testament to the staff was that when it came time to go home, she didn't want to leave! I will never use another facility for skilled nursing. Hands down, the best place!!!

I spent an extended period at Sonterra Rehabilitation Center, so I saw this facility from the…read moreinside. I want to be fair: the CNAs, nurses, and therapists were some of the kindest, most compassionate and hardworking people I have ever met. Many work extremely long shifts doing physically and emotionally demanding work. My criticism is not directed at them. My concern is management. I became especially concerned about an elderly resident who told me she was terrified of her roommate, who has Alzheimer's. She reported being physically attacked and waking at night with her roommate standing over her threatening her. She became so frightened of her room that she sometimes preferred sitting outside in the Texas heat. I personally approached the facility director, explained the situation, and asked him to intervene. He promised to look into it. Before I was discharged, I confronted him again and asked whether this woman's situation would actually be resolved. After leaving, I checked on her and learned that the problem still had not been meaningfully resolved. Sonterra later contacted me about my evaluation. I again explained the situation and was assured someone would investigate. I checked again afterward and was told that nobody had come to see her as promised. This particularly bothers me because this resident appears to have nobody consistently advocating for her. I cannot know why her concerns have received so little attention, and I will not accuse anyone of motives I cannot prove. What I do know is that a frightened, vulnerable resident repeatedly asked for help, I personally asked management to help her, and I still saw no meaningful resolution. During my stay, I also had concerns about the food, insects in resident areas, staffing levels, and what I personally observed as a lack of meaningful interaction between upper management and residents. My advice to families is simple: there are wonderful frontline caregivers at Sonterra, but advocate strongly for your loved one. Visit frequently, ask questions, pay attention, and don't assume management knows what is happening simply because staff have been told. I have written commendations for Sonterra employees who provided me outstanding care because good people deserve recognition. But vulnerable residents also deserve someone willing to speak when something is wrong. Every resident matters, whether they have money, family, influence, or nobody at all. They are human beings deserving dignity and safety. I tried repeatedly to address this internally before writing publicly. I hope Sonterra's management addresses this resident's situation and proves my concerns wrong. --Kenneth Holder, former resident

Employees are not allowed to pick up fallen residents. The fire department is called in many times…read morea week to do this. The place is run down and the many twisty roads have NO signage. You WILL get lost here and need help getting in and leaving. The place is run down. This is one of seven I think owned in another state. They did not reply to my email about the lack signage which is illegal.

I needed help finding a safe and welcoming place for my Grandmother.Ashley was very professional…read moreand patient with my family throughout the process. We visited a few other places but we chose Independence Hill because of the cleanliness and touring experience. Thanks Ashley

[the backstory] I've…read morebeen suffering from a major hip problem due to Osteonecrosis for a couple years. After a pretty severe fall, the "I can deal with it" turned into a significant hit to my quality of life. I could no longer walk without a cane and insane amounts of Oxycontin twice a day. I put up with the cane and Oxycontin through 4 MRIs, 3 CAT scans and more x-rays than I've ever had in my life. After 11 months of different surgical teams, they finally decided that I needed a total hip arthroplasty. So I had my anterior anthroplasty done done by an amazing and talented team of surgeons. I went into surgery at 0730 and was convalescing in my hospital room six hours later. When the physical therapist came in to evaluate me a couple hours later (about ten hours after the start of my surgery), he was happy to see me using a walker to get from my bed to the latrine and back with little assistance. Fast forward to the next morning. After a visit from the surgeons and anesthesiologist, I was deemed ready to be discharged. And I was very happy for that diagnosis. Happy, that is, until my insurance company said I'd be discharged to home. Wait, what? Home? I could only get out of bed with assistance, walk twenty feet with a walker a considerable pain, and the insurance company was sending my home? WTF? So I called the mediator to ask why would I be sent home to a 100 year old house with poor access to necessary facilities (toilet/shower). After a lot of back and forth. insurance company relented and offered a week of in-patient physical/occupational therapy. [end backstory] I was released from the hospital and transferred to Select via ambulance 36 hours after surgery. I don't really remember much from my arrival except that the transfer from the ambulance gurney to my private room bed was painless. Since I was transferred on a Friday night, there wasn't a doctor to greet me, but the entire staff made me feel welcomed. My first night in Select had a visit from an RN every two hours to check my vitals, assess my pain level, and provide prescriptions as required. My first full day in Select was pretty amazing, with the entire staff checking in on me on a two and four hour schedule. The nursing staff helped me stay in front of my significant pain with immediate and long lasting Oxycontin. I was kept on a four hour schedule of pain medication for the first four days in rehab, then as warranted. Even though I arrived on a Friday night after closing time, I was scheduled for physical and occupational therapy the next morning. I had my OT first thing in the morning just to see how I could take care of myself (getting out of bed, walking, going to the bathroom etc). Obviously I needed a lot of work on those items. The OT set goals for me to meet over the next five days (get out of bed without assistance, walk to the bathroom without assistance etc). Then I had my PT appointment. The PT, like the OT, assessed my abilities and set goals for my stay. [I should mention that 90% of the PT/OTs are bona fide doctors. Don't let their youth fool you.] I had an initial PT/OT on my weekend arrival, but then was assigned a dedicated PT and a dedicated OT for the rest of my stay. Both of them were amazing. I've never been in a rehab facility, and only have memories of a grandparent being in one. If I was sent to a rehab facility like my grandmother, I would have been a sad camper. Her [my grandmother's] rehab facility smelled of urine, was staffed by angry people (angry to the point of caustic) and was a horror show on every level. Select really changed my mind about what rehab hospitals can be. Every.single.person I came into contact with, from my assigned MD, to RNs to PTs and OTs to CNAs and housekeepers to kitchen staff were incredible. I complained about the first meal served to me and received a visit from the kitchen director to figure out what I needed over the course of my stay. I wasn't quite ready to be released after my first five days, so the in-house advocate worked on my behalf to extend my stay for another five days. She even set up all of the home care devices I needed upon release to my house. Here's the bottom line about Select Rehabilitation Hospital. I told my mom and her husband that if they ever needed to in-patient rehabilitation, this is the place they should advocate for. Select has a top of the line rehabilitation staff, an amazing support staff (MD/RN/CNA/Kitchen/Housekeeping) that provides a positive and whole-person approach to the rehabilitation process. After less than one month from a total hip arthroplasty, I am virtually cane free (except for long walks), thanks to the dedication and professionalism of the staff. I should add that there were patients in worse shape that me that I witnessed amazing improvements in their physical abilities over the short time I stayed here. Highly recommended.

Pretty inept administration staff. They bungled our in processing with our insurance company…read more They wasted 24 hrs and after insisting with them about it they came back with a "oh, sorry, we won't be taking you at our hospital..." Pretty bad.

I can't say enough lovely things about this facility!!…read more My mother was placed at a terrible rehab facility after breaking her leg and I was scrambling to find her a new spot to transfer. After learning the terrible rehab facility had lied to me about submitting my mother's paperwork to be transferred, Linda was beyond kind and attentive in helping me. She even spoke to the terrible facility for me on the phone and quickly got my mother transferred to Coronado. People like Linda who care and help you when you need it are very special. :) When you walk in, it feels like a hotel! The ladies at the front desk always greet you with a smile and acknowledge you with a warm welcome. Which may seem little but means a lot when you're stressed and worried about visiting your loved one. They also have a gorgeous courtyard area, library, lobby, gift shop, Chapel, dining room, activity center, rehab facility, coffee area and hair salon! My mother also had a beautiful little outdoor patio area that was inside the enclosed courtyard. The entire staff has been exceptional in caring for my mother but my mother's day to day nurse, Chantal, was a guardian angel. Every time I saw her come into my mother's room she was smiling and had a kind and positive attitude. Nursing is a tough job but seeing someone who loves their job and goes above and beyond for your loved one is all you ever want. The relief to leave at night, knowing your family member is in good hands is all my family ever wanted and Coronado gave us that with her help and the rest of the truly caring team. Linda, Chantal, Howard, Joe, Stephanie, and I know I'm missing a few others, I want to say thank you. My family and I are truly grateful for this wonderful facility and the team behind it. :)

My journey started at Coronado at Stone Oak on July 29th, 2026. Admitted from the Hospital it was…read morelate when i was admitted . Michael was the Nurse on duty he was very polite I don't remember the CNA name she was in and out. Friday the 30th I was introduced to several staff ( I was there for Rehab) , My PT was very professional and knowledgeable as well as understanding as well as the Babe Ruth blessing to the rehab team. Now I will speak the fist and second shift Nurses I have no complaint.... the night shift Nurse Lucy I would not let her take care of my worst enemy reason is On August 2nd my sister brought me some dinner due to them bringing my tray 30-40 or more minutes after they bringing my roommates and it was always cold there was a few times I got something different.... Back to why I am writing this review Lucy the night came to give me my nightmares. It was around 7:20pm my sister asked do they always give y'all nightmares this early I said yeah for the most normally I look my pill cup because twice I had to say something about my medication that I was not taking. I took my medication minutes. I had told my to go ahead and go because I was feeling tired which I did take a nighttime sleeping pill after my left. I sat there and I started feeling like my body was up next thing I know it I had had a everywhere. I didn't put because they're not good at and I could not wait for someone to answer it earlier that I put my on at 5:12 PM and The the Mail African Nurse did not come into my room till around seven he did apologize my sister said yes I guess two hours later back to my back to where I'm writing this review I tried to make it to the toilet, but I made it to a trashcan from there. I made it to the bathroom. I remember sitting on the toilet and pulling the car bill, but that's all I remember. I don't know how long I laid in the bathroom floor. Someone came and found me while laying there. I'm not only having bad bowel movement. I'm throwing up and slime or something was coming all out of my nose. The first thing to CNA said to me was how did you get down there? I'm trying to explain to them I did not know, but my body was burning up and I just wanted to take a shower with cold water. With cold water so they tried to get me up off of the floor and they were very rough Lucy and the night CNA that was on that hall no vitals were taken and being a CNA myself for 22+ years I know you don't remove a person on the floor until vinyls are taken so once they get me up, they wipe me with some wipe. Or should I say half with some wipes put it in the bed the me a diaper at first I refuse I said go ahead. I'm asking them to call my sister. They would not call my sister so I asked for my cell phone. Lucy got my cell phone out of the bathroom and just set it on the bedside table. That's when I called my sister told my sister what was going on my sister said did they take your vitals? I said no so my sister on speakerphone she telling The Nurse Lucy you should've never lifted her without taking her vitals so Lucy comes in with the she takes my vitals. My blood pressure is 85/46. I can't remember my pulse. My sister told Lucy call her ambulance and sent her out. Lucy statement was no it's not an emergency. She'll be OK so my sister proceeded with me on the phone to call the front. A male African nurse answer the phone and my sister was trying to explain to him what was going on. He told my sister that it was not an emergency and if they come, not an emergency our family will be by sister was llivid, well then my sister asked me. Did they take my blood sugar? I said no so she asked The Nurse to take the nurse took my blood sugar and myself, and my sister asked what was it she would not show it to her. She comes back in the room with a maybe a 4 to 6 ounce thing of orange juice telling me to drink it so once again, I asked her what was my blood sugar she still would not so I drank the orange juice. She took my blood sugar and it 237 or 247. She gonna turn around to face me now and walk away the EMS came and asked that I still want to be transferred out because they were told that I said I didn't wanna go, which is another one of their lies that they told that I said I fell. I ended up with a knock on my head, but I don't remember falling, but I must have to have that not that big. This is all in the bathroom. I kind of went back so everybody would understand the EMS driver said OK well, we'll transfer you. What do you want to go? Well I picked to go to Northeast Baptist. Was told they could not take me there due to the reading the EKG found out the reading was because my heart was pumping very slow. Lucy is very disrespectful. She's very unkind and presents to be kind. I would not trust her, so I'm not gonna blame. Everyone at Coronado I'm just calling out who should be called out if you put your loved one in there please and I do mean please make sure you go up there and check on them

This is a great Patient centered company! The field staff and office staff care about our patients…read moreto the highest level possible. We work everyday to keep growing and making a difference in this field that requires genuine love and care!

From the owner: At Advanced Care Partners, your family is our family…read more We’ve made it our mission to provide the highest quality of care to our patients and their families. That’s why we’re committed to hand-selecting the perfect caregiver for each patient from our network of family care partners. We treat and care for your loved ones as if they were our own, going above and beyond in all aspects of service. Every day, we strive to uphold our values of commitment, kindness, thoughtfulness, and perseverance, as they are instrumental to making a difference in the lives of the medically fragile families who we have the honor and privilege to serve. For over a decade, Advanced Care Partners has been Georgia’s premier home-care provider for the medically fragile community. We’ve made it our mission to provide the highest quality of care to our patients and their families. We are constantly striving to go ABOVE and BEYOND to uphold our values of commitment, kindness, thoughtfulness and perseverance, as they are instrumental to making a difference in the lives of the medically fragile families who we have the honor and privilege to serve. Today, we have offices in Atlanta, GA and San Antonio, TX. We also offer prescribed pediatric extended care services in our daycare center located in Port Saint Lucie, FL. Read on to learn more about our principles, our mascot, and meet our team. Family Care Partners You Can Trust Exceptional in-home services provided by caregivers who feel like family.

please for the love of god do not use this company for your loved ones !!!! they are by far the…read moremost unprofessional company I have ever dealt with. The Management is predatory and the care is beyond subpar.

I was not gonna post this review but it was very unprofessional of them, first there was a meeting…read morevia zoom with Ingrid was scheduled to be on today at 11:00 am mind you I had several email and text reminders about that, at 11:00 am sharp I logged in waited 10 min log out then log back 15 minutes and nada ok I called to let them know and the person who answered forgot the name she laughed at me before hanging out on me I got more upset than I previously was, while writing this Ingrid called me to inform me she was busy and that's why she couldn't join the meeting, if I was still interested in the interview, I had to pass if they can't keep a simple interview what can I expect from them in the future? People may think I over exaggerate but first impression really count. Discipline and respect they lack of, would you like your loved one be treated like that? I don't think so, this is my 50cents

Dr.Hank Bussey, one of the best and finest physical therapists who will patiently see you through…read moreyour rehabilitation -- and his physical rehab assistants Haley, Ashley, Sonia and Todd, who will see you through what is required to mend, and to make your body whole again. Thank you.

A warm and welcoming environment. Everyone is knowledgeable and kind and friendly. Dr Bussey is…read morevery attentive and really listens.