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    The Enclave Rehab

    2.4 (36 reviews)
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    4 months ago

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    1 month ago

    Don't answer their phones, they don't return voice messages, the only one I had a chance to talk to, was the receptionist

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    10 months ago

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    3 years ago

    Poor experience. Poor care of family member. Staff need extensive training in how to be professional.

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    Ask the Community - The Enclave Rehab

    Can anyone tell me if you have some experience with The Enclave?. I am asking for my mother?

    Yes, unfortunately my family member was able to walk right out of the facility and wander off in the street without being noticed twice!!! This is unacceptable. The facility is super clean and the room feels more like an apartment. But, on several… 

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    Select Rehabilitation Hospital - hospital entrance

    Select Rehabilitation Hospital

    3.5(8 reviews)
    1.2 miStone Oak

    [the backstory] I've…read morebeen suffering from a major hip problem due to Osteonecrosis for a couple years. After a pretty severe fall, the "I can deal with it" turned into a significant hit to my quality of life. I could no longer walk without a cane and insane amounts of Oxycontin twice a day. I put up with the cane and Oxycontin through 4 MRIs, 3 CAT scans and more x-rays than I've ever had in my life. After 11 months of different surgical teams, they finally decided that I needed a total hip arthroplasty. So I had my anterior anthroplasty done done by an amazing and talented team of surgeons. I went into surgery at 0730 and was convalescing in my hospital room six hours later. When the physical therapist came in to evaluate me a couple hours later (about ten hours after the start of my surgery), he was happy to see me using a walker to get from my bed to the latrine and back with little assistance. Fast forward to the next morning. After a visit from the surgeons and anesthesiologist, I was deemed ready to be discharged. And I was very happy for that diagnosis. Happy, that is, until my insurance company said I'd be discharged to home. Wait, what? Home? I could only get out of bed with assistance, walk twenty feet with a walker a considerable pain, and the insurance company was sending my home? WTF? So I called the mediator to ask why would I be sent home to a 100 year old house with poor access to necessary facilities (toilet/shower). After a lot of back and forth. insurance company relented and offered a week of in-patient physical/occupational therapy. [end backstory] I was released from the hospital and transferred to Select via ambulance 36 hours after surgery. I don't really remember much from my arrival except that the transfer from the ambulance gurney to my private room bed was painless. Since I was transferred on a Friday night, there wasn't a doctor to greet me, but the entire staff made me feel welcomed. My first night in Select had a visit from an RN every two hours to check my vitals, assess my pain level, and provide prescriptions as required. My first full day in Select was pretty amazing, with the entire staff checking in on me on a two and four hour schedule. The nursing staff helped me stay in front of my significant pain with immediate and long lasting Oxycontin. I was kept on a four hour schedule of pain medication for the first four days in rehab, then as warranted. Even though I arrived on a Friday night after closing time, I was scheduled for physical and occupational therapy the next morning. I had my OT first thing in the morning just to see how I could take care of myself (getting out of bed, walking, going to the bathroom etc). Obviously I needed a lot of work on those items. The OT set goals for me to meet over the next five days (get out of bed without assistance, walk to the bathroom without assistance etc). Then I had my PT appointment. The PT, like the OT, assessed my abilities and set goals for my stay. [I should mention that 90% of the PT/OTs are bona fide doctors. Don't let their youth fool you.] I had an initial PT/OT on my weekend arrival, but then was assigned a dedicated PT and a dedicated OT for the rest of my stay. Both of them were amazing. I've never been in a rehab facility, and only have memories of a grandparent being in one. If I was sent to a rehab facility like my grandmother, I would have been a sad camper. Her [my grandmother's] rehab facility smelled of urine, was staffed by angry people (angry to the point of caustic) and was a horror show on every level. Select really changed my mind about what rehab hospitals can be. Every.single.person I came into contact with, from my assigned MD, to RNs to PTs and OTs to CNAs and housekeepers to kitchen staff were incredible. I complained about the first meal served to me and received a visit from the kitchen director to figure out what I needed over the course of my stay. I wasn't quite ready to be released after my first five days, so the in-house advocate worked on my behalf to extend my stay for another five days. She even set up all of the home care devices I needed upon release to my house. Here's the bottom line about Select Rehabilitation Hospital. I told my mom and her husband that if they ever needed to in-patient rehabilitation, this is the place they should advocate for. Select has a top of the line rehabilitation staff, an amazing support staff (MD/RN/CNA/Kitchen/Housekeeping) that provides a positive and whole-person approach to the rehabilitation process. After less than one month from a total hip arthroplasty, I am virtually cane free (except for long walks), thanks to the dedication and professionalism of the staff. I should add that there were patients in worse shape that me that I witnessed amazing improvements in their physical abilities over the short time I stayed here. Highly recommended.

    Pretty inept administration staff. They bungled our in processing with our insurance company…read more They wasted 24 hrs and after insisting with them about it they came back with a "oh, sorry, we won't be taking you at our hospital..." Pretty bad.

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    Select Rehabilitation Hospital - Another view from a room.

    Another view from a room.

    Select Rehabilitation Hospital - All private rooms

    All private rooms

    Select Rehabilitation Hospital - "Veal" cutlet, green beans with peppers and buttered fettuccine. The "veal" was inedible.

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    "Veal" cutlet, green beans with peppers and buttered fettuccine. The "veal" was inedible.

    Sonterra Health Center - Fun Halloween outfits!

    Sonterra Health Center

    3.3(21 reviews)
    1.2 miStone Oak

    My mom needed some extra care and rehab after a hospitalization. Sonterra Health Center was…read morerecommended by the hospital and her physicians. So, we selected it...sight unseen. Checking into the facility, I noticed it looked a bit old and had walls being repainted BUT it looked and smelled very clean. Despite this, I has my reservations about leaving my mom. It was the first time that we had been in a situation where we required extensive nursing care outside of our home. Then, I met Lela. She is a nurse manager at the facility. Immediately she sensed my apprehension. I expressed that I didn't want to leave my mom. She encouraged me and offered reassurance. She said, "Maybe the building needs TLC and we're working on it but, I guarantee you, the people here are the best at what they do and you're mom will excel." So, although I was hesitant, I left my mom, and returned the next day and the next day and the day after that.... What I witnessed was truly remarkable. Having been a patient and being a Nurse Practitioner, I can tell you that medicine isn't always kind...except at Sonterra Health Center. Every single staff member that the facility has amassed CARES for their patients. They take their lunch breaks in their patient's rooms if they notice someone feels lonely, they come in with a smile at the beep of every call bell, they gladly change out food trays if the least bit of disappointment is expressed. Every single person has gone above and beyond to support my mother as she heals. They even provided my mother with a volunteer opportunity to do some social service, which lifted her spirits. The testament to the staff was that when it came time to go home, she didn't want to leave! I will never use another facility for skilled nursing. Hands down, the best place!!!

    I spent an extended period at Sonterra Rehabilitation Center, so I saw this facility from the…read moreinside. I want to be fair: the CNAs, nurses, and therapists were some of the kindest, most compassionate and hardworking people I have ever met. Many work extremely long shifts doing physically and emotionally demanding work. My criticism is not directed at them. My concern is management. I became especially concerned about an elderly resident who told me she was terrified of her roommate, who has Alzheimer's. She reported being physically attacked and waking at night with her roommate standing over her threatening her. She became so frightened of her room that she sometimes preferred sitting outside in the Texas heat. I personally approached the facility director, explained the situation, and asked him to intervene. He promised to look into it. Before I was discharged, I confronted him again and asked whether this woman's situation would actually be resolved. After leaving, I checked on her and learned that the problem still had not been meaningfully resolved. Sonterra later contacted me about my evaluation. I again explained the situation and was assured someone would investigate. I checked again afterward and was told that nobody had come to see her as promised. This particularly bothers me because this resident appears to have nobody consistently advocating for her. I cannot know why her concerns have received so little attention, and I will not accuse anyone of motives I cannot prove. What I do know is that a frightened, vulnerable resident repeatedly asked for help, I personally asked management to help her, and I still saw no meaningful resolution. During my stay, I also had concerns about the food, insects in resident areas, staffing levels, and what I personally observed as a lack of meaningful interaction between upper management and residents. My advice to families is simple: there are wonderful frontline caregivers at Sonterra, but advocate strongly for your loved one. Visit frequently, ask questions, pay attention, and don't assume management knows what is happening simply because staff have been told. I have written commendations for Sonterra employees who provided me outstanding care because good people deserve recognition. But vulnerable residents also deserve someone willing to speak when something is wrong. Every resident matters, whether they have money, family, influence, or nobody at all. They are human beings deserving dignity and safety. I tried repeatedly to address this internally before writing publicly. I hope Sonterra's management addresses this resident's situation and proves my concerns wrong. --Kenneth Holder, former resident

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    Sonterra Health Center
    Sonterra Health Center - The meals served at sonterra

    The meals served at sonterra

    Sonterra Health Center

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    San Antonio Center for Physical Therapy - Brian C. Nietz, PT, DPT, MTC Doctor of Physical Therapy Certified Manual Therapist

    San Antonio Center for Physical Therapy

    5.0(7 reviews)
    0.3 miStone Oak

    Wonderful experience with the staff. You can tell at times they are overloaded with work / clients…read morebut they still do their best to make you feel seen, heard, and guided. At times it looks like they need more staff to keep up the amount of clients they have, but they some how make it through. They all try to genuinely make you feel comfortable by asking about you, day to day activities and family, that's really sweet and kind of them to get to know you and not just your injury they are helping you overcome. The experienced staff take the time to properly train their newer staff on how to do exercises and the reasoning behind it. they also make sure there is empathy and kindness behind their guidance too. Also, big shout out to Valerie for being a wonderful receptionist. Keep up the great work all of you, but of course within your mental limits. ^_^ Dr. Ely Ann Gonzalez is amazing! She's quirky, fun, super knowledgeable, empathetic, and overall helpful. I wish more doctors existed like her in the medical field. She may look young but her brain is wise. Dr. Gonzalez wants the best for you and really takes concern of your well-being. She is a breath of fresh air. My experience here was beautifully warming. I'm a shy person that doesn't do well in loud, busy environments, but here I started to feel a homey and accepted. If I ever need to attend physical therapy again, I know where I will be headed. -C. Gonzales

    Of all the places I could have gone for physical therapy I chose San Antonio center and I can say…read morewithout a doubt it was the best decision I ever made for my full recovery. Brian and his staff are exceptional and very professional and always have your best interest for physical therapy at heart. Not only are they professional but they have great sense of humor's and authentically care for your well-being and adjust to your schedule and very understanding of life in general when it gets busy. I enjoy to this day my interactions with Brian and his staff for on going treatment. Weather it's Brian's sense of humor or his staffs genuine care, I always feel welcomed and cared for and not rushed at all. The time they take is amazing and attend to your needs and wants while in treatment. I highly recommend, hands down best treatment facility I have been to. Period. . Oh and I endorse this message. Lol.

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    San Antonio Center for Physical Therapy
    San Antonio Center for Physical Therapy
    San Antonio Center for Physical Therapy

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    Healthlink Physical Therapy - Stone Oak

    Healthlink Physical Therapy - Stone Oak

    4.0(5 reviews)
    0.9 miStone Oak

    When I was in college, I had an economic professor who had a favorite saying - there is no such…read morething as a free lunch. Recently, I was reminded of his saying when I got many loads of free mulch that I had to haul and spread in flower beds, garden, and trails. From all the repetitive motions, I ended up with tennis elbow. That's how I ended up at this place. Over a 4 week period, I went in for physical therapy on my right elbow. I had the pleasure of working with 4 different therapist - Olivia, 2 different Jessica's, and Becky. They were all wonderful and really took outstanding care of me. The only thing that brought my rating down was that I was supposed to have medicine placed on an electrically charged pad and placed on my elbow for 24 hours after each visit. Unfortunately, they ran out of pads after 3 visits, so I did not get them for the other 5 treatments. Without the hard work of those great ladies, the rating for the business would have been a 2! If you need some physical therapy, these ladies will treat you right! I would not hesitate to use them again. Thank you, ladies:-)

    I have received therapy here 3 different times for 3 different body part issues. I LOVE this…read moreplace! The therapists are encouraging, knowledgeable, and motivating, and the front desk is helpful. I would not be able to use my shoulder if it wasn't for Healthlink Stone Oak. I HIGHLY recommend it.

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    Healthlink Physical Therapy - Stone Oak - Entrance

    Entrance

    Healthlink Physical Therapy - Stone Oak - Office

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    Office

    The Enclave Rehab - rehabilitation_center - Updated August 2026

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