After a week and a half... My sister should be further along... but the lackadaisical energy from the employees in re: to getting imaging done or lack thereof & missing actual physical rehab!!! Unacceptable!!! That's what she is therefore!!! We should have thought 2ce about this location. But fell for the appearance. Which to be honest is quite nice. But they ~Miss The Mark~ COMPLETELY in the actual REHAB!!! SO SAD WHEN THE ESTABLISHMENT MISSES & THE CLIENT IS LEFT OUT IN THE COLD!!! I Will DEFLY make sure folks are aware of how this place runs!!! read more

My mother was neglected and came out with several infections. She has type 2 diabetes and when she first went in, she was fine but when she came out, her mental and physical state had declined. Please don't send your loved ones here. They ignored her call signal and she was left soiled long enough to get a UTI. read more

A friend had a horrible stay. He self-discharged out of the facility because of poor care and a complete lack of attention and in ability of the staff to formulate a rehab plan for his post hip replacement surgery. The place is a joke! read more

THE ENCLAVE OF SAN ANTONIO, A TRANSITIONAL REHABILITATION CENTER, HARDY OAK I'm writing this to assist those patients and families needing to choose a transitional rehabilitation facility after a loved one's hospital stay. This is not an advertisement. I want to help relieve the anxiety of those patients and families coming after us. I am a retired hospital chief executive officer, retired major general, USAF, and former deputy surgeon general of the Air Force. Recently, my wife fractured her pelvis, requiring 12 days of inpatient and acute rehabilitative care and 31 days of traditional rehab. The pain was intense, and the care needs were high. After the first 12 days, I was advised that my wife would be discharged from the hospital to the rehabilitation center of our choice. I had no idea how to choose a rehab center. The hospital case manager handed me a list of 30 facilities to choose from in San Antonio. I had no way of evaluating them except by looking at reviews, asking around, and visiting those that sounded appropriate, but time was almost immediate. For a newcomer to rehabilitation centers, an investigation into 30 facilities is daunting, often in a time of great stress. With my 40 years of healthcare experience, I was challenged to make the right decision in the short time given. I was looking for high-quality care, professional and compassionate staff, a pleasant environment, good interaction with the facility's administration and care team, and close proximity to my home just north of Loop1604 and Bulverde Road. Through rapid research, inquiries among my colleagues, and pure luck, I found, for us, the perfect solution. The Enclave, a Transitional Rehabilitation Community, 18803 Hardy Oak Blvd., has my full endorsement. I toured the Enclave two blocks from the hospital and found the environment and staff quite welcoming and compassionate. When my wife arrived by hospital transport, we were greeted by five senior staff. She was immediately taken to a private room with a comfortable bed, large bathroom, TV, and comfortable chairs for visitors. Evaluations and reviews by agencies and patients reflected the highest quality care. The facility is only eight years old and is extremely delightful, well-kept, and welcoming. The staff of nurses, physical therapists, occupational therapists, and speech therapists joined me in developing a treatment plan with which we could communicate and achieve defined goals, allowing for my daily review of treatment, medications, and progress. The medical, nursing, and various therapists were excellent. We had doctor's and nurse practitioner visits three times a week. Therapy visits were very effective. Interactions were always pleasant. The facility has comfortable seating spaces for patients and families to meet. Free coffee, tea, and juice are always available. Cable TV is available to help patients and families pass the long hours. This helped a lot! I liked the food. Institutional food commonly gets a bad rep. I equated it to what you would get at Jim's or Denny's. Hey! I eat at those places! Special meals can be ordered. My name is Michael K. Wyrick. I have been a resident of San Antonio for 20 years. I can be reached at 210 455-3737. read more

The care was very good and the staff was stellar! So caring and helpful. The facility is very clean and cheerful. The food was what you would expect. Not great, but doable. Of course, no one goes to rehab for the food... The therapy department was top notch! They knew just what you needed to do to make you heal more quickly. The only negative thing I have to say about the Enclave, was the social worker staff. They did not follow through with what was started, but I hear that changes are being made to that department. If I am ever in need of their services again, I will surely request to go there. read more

I just got here last night and I am ready to go to another facility. I was in my bed two hours in my pee, then changed and they back on and the bed pad the pee so it came through the new you can't smoke at this facility for you feel like you're bonded in like a prison. Lack of empathy customer experience was not good type of care I was getting I would've gotten with the therapist would've been good but everything else outwait it so I'm going to Castle Hills Rehab rehab rehabilitation center. read more

My father in law was there for 3 weeks. He was taken there for rehab after he fell. The decor looks great but the staff is horrible. He did mot start rehab for a week after he arrived saying they needed to assess his needs first. It shouldn't take a week. Then they kept him in bed for another week because there was no staff available to help him transfer to go to the restroom. After 3 weeks with little to no therapy we are taking him out of there. read more

Working over a year I formed close relationships with residents and some managment. But overall the pay stinks. There is no incentive for pay advancement. Hired Mon-Fri and 6 months later to "reduce need for agency" they changed all nurse's schedules. You work Mon-Thurs off Friday, back Sat and Sun, off Mon, work Tue-fri then Sat and Su day off. Constantly asking staff to pick up extra shifts, but when one nurse asked if there was "incentive pay" her response was "LOL". Supplied are never staked and when asked, your told to go to other floor to look for it. Overall, staff is constantly saying managment does not support staff and first hand experience this could be an understatement. If u are not a strong nurse, do not apply. You get 2 days orientation and you run your own hall with one aid. Everybody is busy so team work is not often. Never once did I hear a "Thank you" or even got support by DON or administration. You get there, you get in a routine, then you fear wherever you go could be worse so you stay. Do yourself s favor, Unless hard up for work, DONT APPLY​​​ read more

My 93 year old mom was at the Enclave for skilled nursing rehab after leaving the hospital with pneumonia. She had to be on oxThe care was excellent. The nurses and aides were outstanding. The rehab personnel were great as was the coordination by the various staff. The doctor and PA were excellent. The only negative was she didn't care for the food as much as she did at her assisted living location (Heartis on Huebner Rd). I highly recommend The Enclave for skilled nursing rehab. read more

I am the caretaker for my uncle. He did nothing except go downhill at this joint. Staff didn't care about patients, and nurses were nowhere to be found - EVER. If you tried to call, the phone was Never answered. They left my uncle in bed for the entire 2-3 weeks that he was there - never sat him up in a wheelchair, and they expected him to eat while lying down. If you complain, they just smile and say "thank you". They could care less. PLEASE don't EVER send a loved one to this hell hole!!! On the other hand, if you need care or rehab, PAM Warm Springs on Wayland Rd is very good. That's where my uncle is now. read more

Poor experience. Poor care of family member. Staff need extensive training in how to be professional.

I stayed at this facility in April 2021 for 2 weeks due to having knee replacement surgery. Do not let the beautiful building and interior with well appointed furnishings fool you. Meals were served at or below room temperature and I had to ask for it to be reheated on several occasions. The meals were not palatable and did not have any visual appeal. How in the world can someone make an Enchilada that was cut into a small portion look like a meat casserole? It took a lot of work to pull that off. One afternoon they brought dinner to me and it was the same thing I ate for lunch. I noticed there was a slip of paper on my tray with another patient's name on it who was down the hall. When I brought it to their attention, they were not apologetic and brought me something different that I did not request from the menu. From that point on, I began ordering from restaurants and close friends would stop by with food they cooked for me. There were at least 4 nights I rang my bell for pain medication and had to wait an hour or longer for the nurse to bring it to me. When I asked why it took so long, it was an excuse like "oh I'm sorry, the CNA forgot to tell me". Another day I asked for pain medication in the afternoon. Over 2 hours had elapsed because the rude CNA kept telling me the nurse told her she had given me my medication. After I insisted the nurse did not come to my room, and I wanted to see her immediately, the nurse came and apologized. She said that another lady down the hall had asked for pain meds the same time I did and she gave it to her thinking I was the person that asked for it and received it. The truth is they are lazy and did not care. I was told it is worse on the weekends because the facility brings in contract workers from an agency. One night the nurse's aide was taking my temperature and blood pressure. I noticed she was writing numbers on the palm of her hand. I asked her if she didn't have a computer to log it and she said that she would log it when she returned to her desk. But in the meantime she writes it on her palm. She showed me both palms that were filled with other patients stats. I was appalled because that is a recipe for lots of errors. UNACCEPTABLE! There were, however, at least 3 people that I could count on to see how I was doing or if I needed anything. I told them how much I appreciated them and their kindness. They alone helped to make the remainder of my stay bearable. I feel sorry for those who are residing there long term. read more

My mother has been at Enclave for about 3 weeks now, She has a guardian Angel there named Adam. What a lifesaver he is. Any need that my mother has, or any concern that we have as her 7 children, he takes care of as quick as humanly possible. For example, she has a little statue of the Scared Mother that is a night light, the bulb went out and she was upset about it. He took it upon himself to make sure that the bulb was replaced asap. It is the little things that matter. Thank you to the entire Enclave staff, you all have been so helpful during this transition for my mother and I would personally like to thank all of you and Adam is an added bonus. Keep up the good work. Rick and Heather Barkley read more

My friend was recently taken out of this "hell hole" because of sub standard treatment. I wouldn't trust these folks with an animal. My friend had to sleep in a recliner chair the first few nights because the bed needed repairs. They told her it was the way she was sleeping, not the bed! Then she got a bed sore and brought her plastic gloves and medication and was told to take care of it herself. Water was spilled on the floor at approximatelhy 10:30 in the a.m and was finally picked up in the evening after one of the staff slipped. No choices on the menu for food. Eat what they serve. After a visit to her primary doctor......medication given to her was questionable for her recovery. Physical Therapy was a joke. Scary place. This place is a patient's worst nightmare. read more

Kip and his team at The Enclave truly care about the health and wellbeing of their residents. My father is extremely happy to be a resident at this facility. The team has repeatedly gone above and beyond to ensure the comfort of the residents. I would highly recommend this facility to anyone who is in need of rehab or skilled nursing care. read more

My father has been in and out of various hospitals and skilled nursing facilities the past 6 months due to a nasty fall that resulted in multiple spinal and rib fractures. He is a diabetic and a double amputee. He uses prosthetics to walk and has done quite well for years until this recent fall. This facility has made his and his family's life a nightmare the past few weeks. First of all, they NEVER answer the phone. When his call light goes unanswered for long periods, he will call the facility. They ignore it. Then he will call one of us. They ignore our calls as well. They are taking advantage of the covid situation as they know we cannot enter; It is inhumane. Besides ignoring basic needs such as hygiene and medication, my father has also suffered a fall in their care and after 5 days they had not done any imaging to check for additional fractures. What is the standard of care here? They didn't remove his right prosthetic for several days and he developed an open wound in his stump. Wound care has been sporadic and they refuse to take pictures which is basic protocol when monitoring progress. He lost the ability to walk due to the lack of quality therapy. The overnight staff routinely refuses to reposition him stating they "aren't trained" or are "shorthanded and can't lift him without more help". We've had conference calls, changed physicians, even called the police to do a welfare check because we can't get any attention for him. We are doing a transfer as soon as another facility has availability. You have been warned the staff here is not compassionate and LAZY! read more

Wonderful caring and effective Physical and occupational therapy. Caring nursing staff. Wonderful and attentive Administrator. Delicious food. Hair Salon open Tues and Thurs -Full Service. They schedule dr. appts and transport patients to dr. appts where you can meet your loved one there. Lovely facility where you feel like you are at a Hilton. Patients and family like to hang out in front lobby where there is piped in music. read more

My Mother was a resident here from July 2017 until her passing on November 21. I cannot express how great full I am for the staff. Their care for my mom was beyond what anyone could expect. They cared for her as if she was their mom/ grandma. In her final days the nurses and aides made there way to her room to say their goodbyes. I an thankful for the Enclave and Touchstone. read more

I would really like to write a complete positive review, but unfortunately I can't. On the positive side: -The facility is exceptionally nice, with a well equipped physical therapy area, light and spacious common areas, and a fresh and clean decor. -The physical therapy team was friendly and very helpful, as were most other staff. Unfortunately they appear to have several issues: -My mom was there more than 24 hours before being evaluated for physical therapy or other treatment, and before seeing a doctor. I finally had to walk to PT and ask for someone. It was more than a week before she was officially welcomed and given information about the facility. -Before being released we asked for signed doctors orders which were needed to move her into a new assisted living facility. We are still trying to get those and may need to delay her move to ALF because of it. -They could not find Kleenex (facial tissue), or toilet paper when we asked for it. The nurse said the supply rooms were apparently bare. She finally found some on another floor, and hallway, in a room. -We love that they have a therapy dog, but unfortunately they haven't always picked up after it in the courtyard. We also suspect that he is not a certified therapy dog, but just a well meaning volunteer, based on lack of training. -They told us when we first visited that they had "smart TVs", for things like NetFlix and Amazon. But they are just standard TVs and you need to buy your own fire-stick or roku. The WI-FI is not reliable. -My mom rarely complains about food, but she did there. Update: I've spent two days of calling Maggie, the case manager, Meghan, the assistant director of nursing, and Terri, the director of nursing. I've left several voicemails, but not received any response or an actual person on the phone. I'm now having to reschedule my Mom's move to assisted living to 5 days after her release from Enclave, increasing her risk, because I can't get their doctors signature or person to help. read more

My father stayed here 2 times and the place just keeps getting better. The rehab department are best I've seen. Food was delicious and new hospitality staff treated him like a king. Activity staff had great events wine and cheese and a wonderful singer. read more

My grandmother was admitted after a heart attack. We were never given "welcome" packet as we were told we would. No urgency among staff. Most times they were in the hallway on their phones. I called many times after hours and the phone just rang. Horrible experience. Would not recommend. read more

Was told that it was the best respite around. My wife was taken to her room and left in her wheelchair for over 2hrs with no one even checked to see if she was ok. She was so distraught that when her HOSPIS nurse came to check on her all she wanted to do was go home. The brochure looks great but in reality I'd rather just keep her home. read more

If you are responsible for choosing a suitable skilled nursing solution for a loved one, do not chose The Enclave. During the 3 weeks that my mother was a resident we never felt we could leave her alone and had to provide her with 24 hour round the clock care. We LIVED there for 3 weeks because we were afraid to leave her alone. We were rolled into a room and left for hours without receiving admissions paperwork, guidance, instruction or introductions. I cannot imagine how any elderly patient in pain would handle it if they did not have a full time advocate present to request assistance, medications, chase people down, and monitor their level of care. There is no communication amongst staff. There is no follow up or return phone calls. Their activity calendar/schedule is a joke. Seldom received the complete meal we ordered in three weeks. Didn't matter what level of staff you asked for help or assistance or how many times you asked it still did not got done. House keeping was lacking. In-room supplies were not replenished and female care for females was sporadic (showers). Average response time to pushing a buzzer for assistance was 28 minutes, and there were times that it took pushing it several times with a wait time exceeding an hour! Many times while walking the halls there were multiple staff members hanging around at the nursing station while there were buzzers going off in patient rooms. There are no bed alarms or rails on the bed, and they are not responsive, so the danger of further injury for an elderly dementia patient with a broken hip is inevitable. Feedback from other concerned caregivers during our stay were consistent with our complaints, so there were a lot of unhappy family members trying to provide support to their loved ones. CHOOSE. ANOTHER. PLACE for your loved one. The rehab staff was good, the facility looks nice inside and out, but it is staffed with the most uncaring, unprofessional and unskilled laborers they could find. read more

On October 28, 2019 I was moved to the Enclave by Van from the hospital where I had surgery for a Right Reverse Shoulder Implant, the room I was assigned was not ready. After sitting on a bench outside the assigned room waiting for someone to check me in a young woman came by who said she was assistant RN. She proceeded to get a wheelchair explaining that the assigned room would have to be disinfected. My husband and I were taken to a room that had a view of a stucco wall and the paint was peeling off the wall. It was disgusting. The A/C came making a roaring noise. Still no one came to check me in. After nearly 5 hours of trying to settle in I told my husband I wanted to go home. If I hadn't need therapy desperately we would have left. We then left the room with no view to wait for the room that needed cleaning. This took nearly 5 hours. My husband and I asked why the room wasn't ready and we were told by same Assistant RN that she thought the housekeeper was cleaning it but later realized she had gone to lunch. (For nearly 5 hours!) Then there was no toilet paper, was told housekeeper went on vacation and there was key to get to supplies. When toilet paper finally came several days later the paper was placed on back of toilet where I could not reach it with one hand. My CNA came to room that first night and the second and third night telling me a sob story about her financial situation as if she was panhandling. I was in no mood to deal with her sad story By the way, my husband came everyday and stayed until 8 pm making sure I could eat and settle me in so he heard her stories as well. On the third night I was there I slept for a couple of hours and was awaken by the loud roar of my A/C unit I turned on my call light after more than half hour I got into my wheelchair and went into the hall to see if my call light was inoperable then I thought the light must be burned out at nurse station. I saw P A Mary and my LVN Ana in hall. I followed them up hall where I could see CNA just walking around when she saw me she said What did you want? I asked her if I could get an apple or banana. She raised her voice saying, "you're the problem here, do I look like I am in charge of fruit!" I then called P A Mary over asking her "what it with this woman"? Then the LVN Ana came over and asked me what I needed. She went to get me some apples. In the meantime P A gave me some peanut butter crackers. Needless to say, I was very uncomfortable with this outrageous CNA so she was banned from my room. Then the next night my Ice Machine needed ice to keep the swelling down to my shoulder and I was told that there was no ice because the ice maker was broken and the only ice was in the locked up kitchen! Days went by before I was told that I could fill out a menu. Jason from the kitchen came to tell me all I had to do was pickup my phone and call #44. My husband tried several times getting a busy signal every time. When Jason tried he got same busy signal. He took out his cell phone calling a number that Told Him his Kitchen Phone Number had been change for a week or more!! There wasn't any organization from my point of view. This caused great concern and I didn't feel safe. After 11 days we checked out against their rules, so the Assistant to RN said. I asked to speak to the new CEO regarding these complaints before leaving the facility. He never responded. Guess no one told him. My rating would all zeroes or less than zero! read more

They call the Enclave a rehab facility. Don't be fooled by the fancy decor. Staff could not care less about the well being of their patients. This is a facility to stage patients until you can find long term care for your loved one or until your insurance runs out. I'm not sure what rehab they provided for my 96 year old mother, but she was no better off when we got her out of there than when she arrived. My mother has never used profanity but she quickly let me know she was "in hell" at this facility. If you want your loved one to be cared for properly, move on to another facility. On top of that, mom was discharged Mar 29 and they have the nerve to threaten sending our account to collections because I haven't sent payment for moms co-pay; a total of 18 days after she was discharged. Having to deal with your loved ones care is hard enough, don't make it worse bringing them here. read more

My grandmother moved into The Enclave after hip surgery and in need of rehab. The entire admin, therapy, nursing, support staff and physicians treated her with a great deal of professionalism and respect. The facility was very clean and my grandmother left with gratitude for the progress she made as a result of their care. I stayed overnight with her in her transition and found the "night" team to be quiet and responsive. She celebrated her 94th birthday here and walked out today with pride. We would highly recommend The Enclave to anyone in need of rehab! read more

Grandmother is doing rehab for broken hip at this facility. Impressed with care and treatment from faculty. Stopped by to grab a meal and was pleasantly surprised with variety and quality of dining experience. Relaxing atmosphere and top notch staff. read more

I wish I could give zero stars. I have posted a previous complaint in which the enclave responded to, requesting that I call to speak with the "Senior Director of Operations and Programs" and they gave me a number that is out of service. The Enclave isn't even competent enough to provide a correct phone number! To whomever it is that responds to these posts- you know exactly which patient I am talking about as I'm sure you have only had one deaf, wheelchair bound patient die this week; and if you still can't figure how to contact me or my family- I guarantee you that KIP is VERY aware and capable of letting you know who my grandmother is. Or maybe not since he was to concerned with doing beverage service last Monday morning to talk to me, except to say he would NOT honor my request to move my grandmother closer to the nursing station in case of a fall due to being understaffed. Yet you had a whole new wing filling up as you continued to admit new patients. Kip is the ONLY person who did not come by and pay my family respects when my grandmother passed on Wednesday October 17th after she FELL in her bathroom sometime late Tuesday and wasn't found until Wednesday. How can any of your patients be heard if they fall at night when you close the door to each hallway and which cuts each patient off from the nurses station? At least half of your clients wouldn't have the strength to even open those doors. Why don't you contact me at YOUR convenience 775.283.8738 And anyone else thinking of putting your loved one here- PLEASE CALL ME FIRST. I will fill you in on the negligence and facade of a brand new building with smiling faces, who are more worried about getting your money and being at full capacity, than the actual care of your loved one. My name is Jamey Hinman, and I have been my deaf grandmothers advocate since I could form a full sentence. And believe me when I say I will not rest until I know you will never do to another family what you have done to mine. Especially if they are special needs or need wound care as they only one person their qualified to do that and she's only there during the week. She's also the one who told me my grandmother had a "right to fall" well thank you very much as that is exactly what she did. The Enclave is beautiful but just as with human beings, beauty is only skin deep. No facility is perfect, but this one makes you think it's good just because of its location and because it's new. Take your loved one somewhere else. Or at least invest in electronic surveillance so you can see to it for yourself that your loved one gets the care they deserve. My grandmother was old so her passing was imminent, but I have no doubt in my mind that she would still be alive today if she was not at the Enclave. And what little time my family and I had left with her was stolen because we were entrenched in a battle to get her proper care in a skilled nursing facility. You had one job Kip and all the others who kept passing the buck at The Enclave- and you failed us miserably. read more

Great place with a great staff. Nice facility located conveniently in Stone Oak area. Great place for rehab and long term care. Also take Medicaid Pending read more

We've had many negative outcomes so we decided to opt out of their facility. From mini portions of food, our loved one being left with a soaked bed to once walking in and he was left upwards inbed and had fallen out. This place has shown NO remorse at all and i wouldn't recommend this facility to anyone... read more

Wish I could give zero stars! Tried to obtain information about deceased mother's ambulance trips in and out of facility and was left on hold. Tried to call again, phones not answered (really? On the main number for the facility?). Left messages, calls never returned. What kind of business are they running. It should be noted that my mom's condition,when I arrived from out of state, warranted my transferring her to a hospital - why didn't enclave do that prior to my arrival? read more

I recently received a tour of the Enclave by Adam Montalvo. From the moment I arrived I was warmly welcomed at the front desk. Throughout the tour I came across so many smiling residents that were being attended to. Also had a great chat with Kip Kruger, the CEO of the facility. Look forward to letting people know about the awesome community here. read more

My husband was in this rehab for a month. The rehabilitation side of the house was excellent. Could not have asked for a more caring and knowledgeable staff. Sadly enough the low rating is because of the nursing side of the house. Staff were inconsistent in care given patients from changing diapers as required, bringing needed medication in a timely manner, and even recognizing a UTI. It appears there is no real supervision including quality check often and other consistent and constant oversight by leadership. So sad. Could hardly wait for the time to be up. read more

I'm appalled at the disorganized care that is delivered here! My 80 yr old Mom was transferred here last week after two weeks of stellar care for her leg fracture at Select Rehab. When she was transferred to the Enclave, first of all they didn't take her to the room that she was told she was initially assigned. In fact, they were not prepared to receive her at all. They took her to a room that was totally empty. No bed linens, no toilet paper, not even a blooming trash can! She has been there one week and has reported having to wait in excess of two hours for someone to help her to the bathroom. Then they leave her sitting on the toilet without coming back to help her back into bed. At one point she had to get herself back into bed with the fractured leg that she has. No attending physician has even come to check in her. It seems like they are giving her PT without supervision of an attending physician. Then someone comes in with this machine claiming that she needs an X-ray to check her for TB. Why does she need an X-ray to check for TB when you can do the skin test for that? On top of all that, someone came in to ask if she wanted to open an checking account with the Enclave. We were told that Medi Care was paying for all of her care at this facility. So, why the hell does this place want my Mother to open a financial account with them?!?!?! Worst care I have ever seen and questionable practices. Don't EVER bring your loved one here! EVER!!!!!!! read more

Please do not send your loved ones to this facility if you need quality care. My mother spent 21 days in this facility and only saw a doctor, Dr Sorrells, 2 times. He did not even evaluate her to release her home. The case worker, Jennifer, was not at all helpful. Nothing was lined up ahead of time for her release and therefore it took all day to leave. I asked to speak with Jennifer to discuss the transition to home health and she completely ignored me for several days and never responded. On the day we were waiting to leave we requested her to come to our room and instead she was decorating the Christmas tree while we waited. My mother's food order was never correct. If your loved one has any food restrictions you cannot be confident they will be followed. Communication in this facility is simply terrible. The only good thing they have going for them are the nurses Joshua and Michael, and the CNA Liz. The care from them was wonderful and they were all very attentive. read more