I have a dog who has extreme fear of going to the vet. (I adopted him at age 2, so I don't know…read morehis back story.) He backs away, but becomes vicious and he is approached because he's cornered. Unfortunately, they labeled him on his records as "aggressive", and didn't handle his fearfulness appropriately. He was traumatize by the visit, but so was I. As a matter of fact, I've procrastinated about taking him back for a regular checkup because the entire experience was horrible. I know they've had turnover in staff recently. I don't know if they have experience with handling fearful dogs.

Very disappointed in the service we received today. This is why…read more 1) teeth clean for my 4 year old with no extractions expected $ 990.00- $18000. This is why we can't take care of our pets like we need to. 2) 69.00 for an office visit and the vet didn't look inside his ears, didn't take his temperature... the regular things you should get with a doctors visit. The entire visit took 34 minutes and maybe 15 minutes was spent with the vet.

I am a regular and frequent client at this clinic. In this case, I came in with a dog adopted from…read moreACS. She had a large tumor and was, in fact, dying. Dr. Cheryl correctly diagnosed that the tumor was a failed pregnancy within about 4 min. of examining my new dog. The dog, now named Victoria needed immediate surgery. Dr Luke, who was there doing administrative tasks and not seeing patients, gave up his time off to perform the surgery and with his team saved her life. I like the vets and staff not just as a client but personally. I have been going here for over 10 years and have nothing but complements for them.

This has been go to veterinary for my dogs. They have taken care of my collie for nearly all of…read morehis 17 years on this earth. They were with me till his end of life.they were compassionate and so kind to us. They now take care of my other dogs.

Great experience here!…read more They accept South Texas Aussie Reacue nonprofit and I took my new foster dog here. The Techs and Vet were very kind. My new foster felt right at home. The wait time was about 15-20 minutes for my scheduled appointment.

I brought my dog home from being groomed and he had a swollen area under his chin by Monday morning…read morehe was bleeding from his mouth and when we returned on Monday morning for assistance we were turned away rudely and told to take him to an emergency vet because they had only one doctor and she did not arrive until 9:45. This was a shock as my mother had called on Friday after we brought him home and was told to have him there by 8:00 in the morning. I cannot believe that the person at the front desk did nothing to help us as we were standing there with a bleeding dog!!! This was a nightmare!

We cannot say enough about Dr. Kirby and his entire staff at AH. He goes above and beyond with…read moreevery patient he sees. He saved our 9-year old Labrador after he was bitten by a brown recluse spider. We are fairly certain we would have lost our boy or at least his front leg, had we not taken him to Alamo Heights and Dr. Kirby. He spent a month in the hospital there and has made a complete recovery a year later as I type this. We drive from Wimberley to see him and it's worth every single second for our fur babies. You will not be disappointed.

Everything that could be done in our emergency was done for our dog. No wonder people say they…read morewish they trusted their own doctor as much as they trust Dr. Kirby!

We have been customers with our furry patients, of this practice for 15 years and would not go any…read morewhere else. I did consider it for a second as I moved from this side of Stone Oak and did not relish the thought of a trek across town with a freaked out but when I called my local vet they had a laundry list of basic care procedures they call routine and with it a price tag $200 higher - so I decided to stick with Dr. James as she is an excellent vet and does not take advantage of people with unneeded tests!! Dr. James is so compassionate and clearly loves animals. She does the right thing by pets and their owners and is clinically excellent but takes things step by step to do the right thing not the most expensive thing. As a result animals are well cared for and outcomes are excellent We have also sadly been there when things end unfortunately due to age and Dr.James and her team care, doing the right thing by the pet but ultimately leaving the decision up to the owner albeit very a informed decision. They give you the space you need and provided us with ornaments of a lost pets paw and always follow up with a kind card. This practice is excellent and Dr. James is caring, compassionate, skilled and ethical. I highly recommend this practice

When selecting a vet I found the process even more difficult than selecting my own doctor. I am…read morebeyond grateful that I found this office. I was referred to Dr James after adopting my rescue pup a few months ago. My most recent visit I called in a panic because my dog was limping and the staff was incredibly sweet. They were able to see my pup and provide her with a diagnosis to help her leg feel better. You can easily tell when people are passionate about their work and this is obvious each time I talk to Dr James. I would highly recommend.

When it comes to my pets, I am as high maintenance as it gets. This is why I drive from Atascosa…read moreCounty all the way to Northern Oaks - so that my dogs, cats, and birds can get the best veterinary care. I have over 20 years professional experience working with animals, and this is as high praise as you can get from me. They are holistic in their approach to medicine. They also take the time to let me fully explain what my concerns are. When we've had medical problems (including a few medical mysteries) the Drs have explored all our options with us, never making us feel like we couldn't ask questions or advocate for our pets if we felt something was being missed. They are also very concerned that our pets don't feel afraid when they're at the vet (too many vets overlook this - Northern Oaks goes the extra mile to ensure your pet is comfortable). Also, when we bring in one pet, they always ask how our other ones are doing - by name. And that's not just the doctors and techs. Their front office staff is amazing. It's obvious how much everyone cares about animals, and our pets get the benefit of that passion. I also know that they're keeping up with current vet med. I see that in their approach to behavior, and they're AAHA accredited which I like.

Rusty has gone to this practice for many years. He recently turned 18 and his health changed in an…read moreinstant. I took him in to be put down a few weeks ago and let them talk me into blood work and they said it's just arthritis. I am disabled by osteoarthritis and called BS but didn't want to say goodbye so went along and paid my $400+. No meds can help him Too drastic of a change for arthritis. 3 weeks later. No better with meds....but blood work is great. That's not his total health though. Went to out him down today but had to pay $300 to do so. I left with Rusty. I tried to do this difficult but right thing....so I walked out and said f... y'all for torturing both of us. I left it at that....and then got an email banning me from their practice. If Drm Byrd had some nothing, I would not have written this. I am doing right by my pet, not your pet. And you have the gall to ban me? F... With a capital U.

I was very dissapointed with my appointment! The female vet Dr. Patricia was VERY RUDE to me and me…read moretreated me like I neglected my dog. I assure I spend a lot of money on my dog's health and I will no longer be using your services.. She talked to me about my dogs heartworm medication. I'm a breeder and my dogs are only on heartworm medication in the summer. Its my choice when to give my dog medication. I WILL NEVER SET FOOT IN LAS PALMAS EVER AGAIN! I will not be getting my dogs teeth cleaned there either. Actually I found someone to come to my house to clean them for $180. PS. The male vet was sooooo nice and was so loving to my dog!If it was just him, i would go there. He neutered my dog and did an excellent job!

The vet staff is awesome, welcoming, & customer service oriented. Keep up the great work! They work…read morewith my budget, paid for treatment in payments to help my porker. Currently they are remodeling the building so they're working out of a mobile unit. Thank you for operating in the west side.

I took my cat here January 2022. She was not eating or drinking for 2 days and obviously sick. It…read morewas on a Saturday that I brought her here because they said they could squeeze her in (my normal vet didn't have an available slot). This was during Covid times so I had to sit in my car and wait for staff to come out to get my cat and discuss what was going on. The vet at the time (older greyish haired woman) took a urine sample from my cat and proceeded to diagnose her with diabetes based on how it looked (really dark murky yellow). I told her that she's obviously dehydrated and that's why her urine looks like that. She agreed with me but then told me how chunky my cat is. Said it multiple times (my cat was 11.8 pounds at the time). They took x-rays and the vet asked me multiple times if there are any toys she plays with that she may have ingested. I kept telling her no. She kept repeating questions I had already answered and it was plain obvious she just wanted to get me out of there and to an emergency vet instead. She kept emphasizing they'd be closing up in half an hour. I told her to bring me my cat and she wouldn't until I gave her my credit card. Seriously horrible experience and I had written a review at the time of the visit but then felt bad and deleted it. I've decided that my experience needs to be shared. Also, it's really hilarious that a vet with bat wings kept telling me how 'chunky' my cat is. AVOID THIS PLACE. No bedside manner, super rude and unhelpful 'vet'. The Babcock hills veterinary hospital ultimately saved my cat the following Monday.

We have two cars and two dogs that get seen here. I've been to so many veterinary clinics here in…read moreSan Antonio...and none compare! Everyone is very helpful, friendly and professional. We had an emergency today- and despite being short staffed we were able to get in as soon as possible. I enjoy bring my pets here because the vet is EXTREMELY knowledgeable. She throughly explains everything and eased our minds. We'd never take our pets anywhere else