These people are great. We moved my wife's brother here from another nearby "assisted living"…read morefacility that wasn't really taking very good care of him, probably because they have a lot of turnover. Highgate is a smaller facility that is much more intimate. They have a bulletin board with about a dozen pictures of staff that have been there for at least 10 years. When we ate a meal in their dining room I noticed (1) their tables are widely spaced for walkers and (2) some of the administrative staff actually serve the tables. They are all very intimate with the residents. The food is great by the way. We were fortunate to tour just as they had an opening in assisted living. However, after 10 days they called us in for a conference. There had been an incident and they recognized that he was in an early stage of dementia. We were afraid they might say he "wasn't a good fit" for the place. We said that in the meeting and all three staffers immediately reacted for us to be assured, that this is what they are equipped to handle. They have people who are trained in dealing with dementia and have a program for helping keep the minds active which can otherwise lead to pent up frustration. We realize we were too close to see the subtle changes but when they explained how all the little signs added up, it really explained a lot. When something like this hits a family member you are in denial, you don't see it happening. We didn't. They started him in the program and shortly had an opening in memory care where they get the same great food. These people really care and evaluated his behavior. Another place just told us that he was "misbehaving". Highgate is much much better. We're very glad to have found them.

3 months at Highgate and my mom is thriving! The transition into Highgate was smooth and so many…read moreof the staff were welcoming and warm. Highgate has gone out of their way to give her opportunity to be included with anything and everything! She is actively living again! At 91, that speaks well of the atmosphere she is living in. Thank you, Highgate!

I wrote a 5 star review earlier. I still have a great opinion about the level of care for my…read moremother-in-law who is in memory care. When first interviewing the place, we were told there is a doctor who comes every Monday. When we met the doctor, he was clear to us that he is a nurse who has a doctorate in nursing. He was honest. The Quarry continues to refer to him as a doctor and even a primary care doctor. A federal court case out of California clearly ruled that this is illegal because it is misleading. The Quarry should stop referring to this wonderful nurse as a "Doctor".

My husband & I have been living in the Assisted Living part of The Quarry in Vancouver for a number…read moreof months. Like anywhere there is good & not so good. We pay a premium amount for food on a scale of 1-10 that we would rank a 4. Portions are child-like and any salad horrible when it comes to freshness or quality of what's in it. Caregivers think nothing of shouting in the halls in the middle of the night as though they think everyone is awake at 2:30 a.m. Why do the schedulers insist once you grow comfortable with a particular caregiver they must move them somewhere else? You are forced to start all over with routines that before were comfortable. There is an uncurrent of dissatisfaction & discontent because when a problem is mentioned nothing changes. Many good staff members have left for other employment because of the lack of fixing what has to exist in any living community. They sacrifice quality because to fix the situation would cost money & that's a prominent no-no. There are numerous walls that need paint or repair but it takes weeks to get it looked at much less fixed. Community living sometimes is messy but too often the mess or unrepaired appliances or gym machines linger for weeks or months. Bringing the situation to the attention of managers who should get the work done immediately often makes little difference. Unless you complain repeatedly nothing gets fixed quickly at all. Frustration is the least of the results. There are many staff who are warm, conscientious and treat their residents like family but these folks are few. For the exorbitant price we pay I seriously question long we can endure.

I was a guest at the Nov. 2025 Thanksgiving Dinner. The dinner was very good. The standard…read moreThanksgiving items were available. Turkey, Ham, mashed potatoes, stuffing, hot biscuits, cranberries, pie. Every item was prepared well. I enjoyed the turkey and cranberries with mashed potatoes the most. The staff were very friendly. It was obvious that they had went to great length to make this dinner special.

I resided at Springwood Landing from 2003 until 2005. in…read moregeneral, the facility is clean staff fairly nice food is pretty good. Activities are OK. With l resident moves inincluded rent is transportation to doctors shopping outings./excursions. What is left out is there is no lift on the bus, only two stairs with railings on each side but at the top of the steps, they spread out too far to hold onto with both arms No reimbursement for what they have already paid for on the facilities bus . This is the only vehicle they have for residents the managers refused to reimburse me so I went to the regional manager, who agreed to reimburse me for one year worth of rides. This did not include outings and excursions which I missed out on entirely for the whole time. I was there. in conclusion, if transportation is included in the rent and a resident is not able to board the bus because it has no lift yes should be clearly indicated before they sign the rental agreement Thusly, two star rating because everyone likes to get out in the world, even when we're old-er!

My Mom was a resident and she had an incredible life there. She enjoyed many activities, trips,…read moregames, swimming and many other options. She had great care from a kind and professional staff. It gave our family peace of mind knowing she was taken are of. Since Mom had her own life and schedule at Touch Mark.

We moved my mother to Touchmark Fairway Village almost three years ago and she is thriving in this…read morecommunity. She has made new friends, has access to a convenient exercise pool/gym/classes, has a routine on-site pedicure and hair stylist appointment, participates in weekly offsite coordinated activities to sight see, concerts, and local attractions. She is safe and happy here so we are assured she is in a great place.

My mother in law has been here for three years and recently moved to memory care. The staff has…read morebeen wonderful and supportive. The lady's group downstairs is always present and welcoming. Very helpful with the transition to memory care. I feel we are getting our moneys worth.

Salmon creek was disappointing. The staff that interacted with my family member were caring, and…read morethey appeared to like their job, however it was very obvious they are short staffed/over worked! Lots of turnover in staff, which happens. A couple nights when I was there, they only had one tech working for the entire memory care side (I believe 24 residents) so I stayed until midnight to make sure my family member was settled and sleeping. Staff didn't appear to know what my family member could do/couldn't do. Ie, not ambulatory, but wanted to het her in the shower. They should get rid of the carpet because it stinks horribly! About 5 steps into the memory care area, the smell of urine hits you in the face! The carpet in the individual room was stained and gross. We didn't feel comfortable leaving our family member alone due to her confusion and the lack of staff. We needed to be there for 8+ hours daily-and often as late as 10 pm to advocate for her. We were told someone would check on her every 45-min. the first couple days to make sure she was adjusting but instead it was every 3-4 hours. Thankfully a family member was there. (And no, they didn't not check on her b/c family was there, they need to go into the room to know if someone is visiting, nor were they told family would be there all day) Family had to ask for her food tray more than once. Unfortunately she was only in memory care for a couple weeks before passing. We would have moved her out if Hospice wasn't needed and end of life was that soon. Proceed with caution if you are considering placing a loved one there.

JUST LIKE HOME, ONLY BETTER!…read more My grandmother moved here after a sudden and dramatic decline due to a major surgery. She couldn't take care of herself any longer and needed immediate care. I am so grateful that I found Emeritus during an online search of local senior living facilities. I walked in off the street to tour Emeritus, which is marvelously located in East Vancouver minutes from Hwy. 14 and close to gobs of shops, restaurants, doctors, dentists, pharmacies, grocery stores, and anything else you could need--not to mention about ten minutes from PeaceHealth Southwest. Anyhow, the staff welcomed me and gave me a tour on the spot. The building is beautiful, bright and cheery with a spacious feeling and lots of art on the walls. Better yet, it smells great when you walk in--like it's just been cleaned, combined with the aroma of something delicious coming from the dining room/kitchen. Several residents were gathered in the lobby, chatting to each other. I asked them if they were happy living there and to a person they all answered yes. (Maybe they thought I was a state inspector, but still...) My family and I joined my grandmother in the dining room on her first night, with complimentary meal tickets, and we were amazed at the quality of food. I was expecting something institutional and bland but what we got was worth savoring and tasted home-cooked from the first morsel to the last crumb. Our extended family also attended the Thanksgiving meal, which was EXCEPTIONAL and so crowded they had to seat people in the lobby and activity rooms (two words: BOURBON TURKEY). I used to worry about my grandmother when she lived alone, but now I know she's safe. Her one-bedroom apartment is large (about 600 square feet), always perfectly clean, and overlooks an inner courtyard with trees and benches and winding paths. She's made friends, has been invited to attend activities and outings (Plays! Restaurants! Day trips!), goes to the on-site beauty salon, and the staff encourages her to use the 24-hour beeper necklace she wears not just in case of emergency, but also for little things, such as help adjusting the thermostat in her room or if she's in the hallway and can't remember where she's going. She is treated with respect, dignity, and courtesy. Rarely have I encountered a staff so enthusiastic about their jobs. Everyone seemed delighted to help me, and I'm pretty sales-resistant but these people won me over by treating me and my grandmother with genuine kindness. They did everything they could to make my grandmother's transition easier and more comfortable--and they went far, far above and beyond to help me with the overwhelming number of tasks necessary to facilitate the move, including recommended a moving company that specializes in moving older people and helping me get the proper doctor's forms in order. The financial arrangement was explained very clearly and transparently and the prices--compared to other senior living facilities--are on the low end, even though they could reasonably charge far more. Finding a place for your parents or grandparents is HARD, but Emeritus is just like home, only better...not just because the building is beautiful, but because of the staff's unsurpassed dedication to caring for the people who live there.

I'm reviewing only as a guest vendor. I've been coming here about 7 times, as a vendor, (from…read more2023) and I've always been treated with respect, and I would give them 5 star, because of one person: Marti. Today, made it exceptionally impressive for the following reasons: 1. My two tables professionally covered in black, waiting for me, 3 lights already on. To me, that's a very nice WELCOMING Customer Service, for a visiting vendor. 2. I called yesterday, if I should bring lunch, or if I could purchase. I was told: since I"m working here, I just need to get a ticket from the Desk. 3. My meal was delivered, and I could have taken advantage, by picking everything I wanted from the menu, but I only picked Grilled Chicken Salad. More than I could eat. Boxed leftover to eat another day. 4. Even though a couple customers wasted 30 mins. of my time, (after all that, they told me 'they didn't have money', I was not kicked out of the door. I remained until they were gone, and Marti was understanding. 5. Happy Hour, live music, was a bonus! This was Wednesday. I don't know what it's like on days I wasn't here. Many residents attended the Happy Hour with some of their guests.

Vancouver Pointe (VP) had turnover of 3 Executive Directors in approximately the last 6-8 months…read more Though 3 full meals a day is a part of everyone's resident agreement, VP claims to have to get approval from corporate off site to repair or replace the juice machine and even to reorder food. That's the reason VP gives when they run out of so many menu items. We went close to 2 weeks without any juice at all for every resident here unless they bought their own. VP took around 2 or more years to hire someone to run the kitchen. The maintenance head comes in to my unit with his master key after I denied his request to come in,, beats on my door like police executing a search warrant, screams at me and demands I pay for service I wasn't legally obligated to pay. Don't put loved ones here unless they stop mistreating and abusing people who simply refuse to pay bills that are VP's under the resident agreement. Most of the staff are kind to me, but the management is either incompetent or unable to withstand the demands of corporate to slash costs regardless of how much it hurts residents. When an issue has been resolved with an Executive Director who leaves, the next director starts doing the same thing that was already resolved. Given the turnover, this comes up a lot. I've lived here approximately 10 years, never missed a payment or made a late payment, and never expected to be so miserable living here.

I came by as a vendor and was mind blown over Bonaventure of Vancouver. It is a beautiful community…read morewith lively activities and a wonderful team. Natacha is kind and a great listener.

I toured four assisted living places with my parents. In other facilities residents were hanging…read moreout chatting, reading the paper, walking their dogs but Bonaventure was empty. No one in the lobby, no one playing shuffleboard. There were residents in the dining room but most of them were getting plates of tater-tots to go. The food while we were there consisted of hot dogs, hamburgers, sandwiches and a salad bar. I don't want to deny my dad a hotdog but people need something beside fast food offerings day after day.