These people are great. We moved my wife's brother here from another nearby "assisted living"…read morefacility that wasn't really taking very good care of him, probably because they have a lot of turnover. Highgate is a smaller facility that is much more intimate. They have a bulletin board with about a dozen pictures of staff that have been there for at least 10 years. When we ate a meal in their dining room I noticed (1) their tables are widely spaced for walkers and (2) some of the administrative staff actually serve the tables. They are all very intimate with the residents. The food is great by the way. We were fortunate to tour just as they had an opening in assisted living. However, after 10 days they called us in for a conference. There had been an incident and they recognized that he was in an early stage of dementia. We were afraid they might say he "wasn't a good fit" for the place. We said that in the meeting and all three staffers immediately reacted for us to be assured, that this is what they are equipped to handle. They have people who are trained in dealing with dementia and have a program for helping keep the minds active which can otherwise lead to pent up frustration. We realize we were too close to see the subtle changes but when they explained how all the little signs added up, it really explained a lot. When something like this hits a family member you are in denial, you don't see it happening. We didn't. They started him in the program and shortly had an opening in memory care where they get the same great food. These people really care and evaluated his behavior. Another place just told us that he was "misbehaving". Highgate is much much better. We're very glad to have found them.

3 months at Highgate and my mom is thriving! The transition into Highgate was smooth and so many…read moreof the staff were welcoming and warm. Highgate has gone out of their way to give her opportunity to be included with anything and everything! She is actively living again! At 91, that speaks well of the atmosphere she is living in. Thank you, Highgate!

I wrote a 5 star review earlier. I still have a great opinion about the level of care for my…read moremother-in-law who is in memory care. When first interviewing the place, we were told there is a doctor who comes every Monday. When we met the doctor, he was clear to us that he is a nurse who has a doctorate in nursing. He was honest. The Quarry continues to refer to him as a doctor and even a primary care doctor. A federal court case out of California clearly ruled that this is illegal because it is misleading. The Quarry should stop referring to this wonderful nurse as a "Doctor".

We moved to The Quarry in 2022. Service began to deteriorate in 2023 after Cogir acquired it. The…read morefocus now seems to be only on "corporate profitability". Management arbitrarily issues policies to reduce resident privileges, eliminate services or increase prices. Food quality has suffered in spite of sharply rising charges. Entry level staff is overworked, resulting in low morale, high turnover and deficient care of residents. The best employees leave at the first opportunity.

drea is the most wonderful woman you can be known to demand shes the best hair dresser she knows…read morehow to get you right shes the best hair dresser there is i dont trust anyone with my hair except her shes amazing lively and gives you the best experience and makes you feel alive very bubbly exceptional service definitely would recommend check her out yall shes the best so if you need a cut or line up she is all yours just make an apt and get set up asap

I was a guest at the Nov. 2025 Thanksgiving Dinner. The dinner was very good. The standard…read moreThanksgiving items were available. Turkey, Ham, mashed potatoes, stuffing, hot biscuits, cranberries, pie. Every item was prepared well. I enjoyed the turkey and cranberries with mashed potatoes the most. The staff were very friendly. It was obvious that they had went to great length to make this dinner special.

I have been a resident at Touchmark for over three years. When I first came the facility was…read moreoutstanding in all regards, and particularly the staff and the senior management demonstrated very strong commitment to their residents. I was one of the early residents of their villas, and they were initially a great improvement to the facility. I felt the facility fully deserved a five-star rating. However while the staff is still outstanding, the quality of services has degraded. It seems that they added over fifty villas to the facility but failed to increase the kitchen size, the transportation support, and likely some of the staffing needs to maintain the high standards of three years ago.

This is an update, after almost two years here for my parents…read more There is a lot to say about Touchmark. I will limit my observation to the willingness of middle and senior level staff to treat my parents with respect, listening carefully to what they say and working diligently to craft solutions that work. We recently presented them with some unusual problems. They came together, worked outside the box and creatively, energetically, proactively turned a family crisis into a little oasis of safety and calm. I'll let others talk about the normal day to day routines that make a place like this a home for our honored parents and loved ones. And it's all good, believe me. But, when we needed help ... they were there. Impressive. That's a sign of deep corporate cultural health.

My mother in law has been here for three years and recently moved to memory care. The staff has…read morebeen wonderful and supportive. The lady's group downstairs is always present and welcoming. Very helpful with the transition to memory care. I feel we are getting our moneys worth.

Salmon creek was disappointing. The staff that interacted with my family member were caring, and…read morethey appeared to like their job, however it was very obvious they are short staffed/over worked! Lots of turnover in staff, which happens. A couple nights when I was there, they only had one tech working for the entire memory care side (I believe 24 residents) so I stayed until midnight to make sure my family member was settled and sleeping. Staff didn't appear to know what my family member could do/couldn't do. Ie, not ambulatory, but wanted to het her in the shower. They should get rid of the carpet because it stinks horribly! About 5 steps into the memory care area, the smell of urine hits you in the face! The carpet in the individual room was stained and gross. We didn't feel comfortable leaving our family member alone due to her confusion and the lack of staff. We needed to be there for 8+ hours daily-and often as late as 10 pm to advocate for her. We were told someone would check on her every 45-min. the first couple days to make sure she was adjusting but instead it was every 3-4 hours. Thankfully a family member was there. (And no, they didn't not check on her b/c family was there, they need to go into the room to know if someone is visiting, nor were they told family would be there all day) Family had to ask for her food tray more than once. Unfortunately she was only in memory care for a couple weeks before passing. We would have moved her out if Hospice wasn't needed and end of life was that soon. Proceed with caution if you are considering placing a loved one there.

JUST LIKE HOME, ONLY BETTER!…read more My grandmother moved here after a sudden and dramatic decline due to a major surgery. She couldn't take care of herself any longer and needed immediate care. I am so grateful that I found Emeritus during an online search of local senior living facilities. I walked in off the street to tour Emeritus, which is marvelously located in East Vancouver minutes from Hwy. 14 and close to gobs of shops, restaurants, doctors, dentists, pharmacies, grocery stores, and anything else you could need--not to mention about ten minutes from PeaceHealth Southwest. Anyhow, the staff welcomed me and gave me a tour on the spot. The building is beautiful, bright and cheery with a spacious feeling and lots of art on the walls. Better yet, it smells great when you walk in--like it's just been cleaned, combined with the aroma of something delicious coming from the dining room/kitchen. Several residents were gathered in the lobby, chatting to each other. I asked them if they were happy living there and to a person they all answered yes. (Maybe they thought I was a state inspector, but still...) My family and I joined my grandmother in the dining room on her first night, with complimentary meal tickets, and we were amazed at the quality of food. I was expecting something institutional and bland but what we got was worth savoring and tasted home-cooked from the first morsel to the last crumb. Our extended family also attended the Thanksgiving meal, which was EXCEPTIONAL and so crowded they had to seat people in the lobby and activity rooms (two words: BOURBON TURKEY). I used to worry about my grandmother when she lived alone, but now I know she's safe. Her one-bedroom apartment is large (about 600 square feet), always perfectly clean, and overlooks an inner courtyard with trees and benches and winding paths. She's made friends, has been invited to attend activities and outings (Plays! Restaurants! Day trips!), goes to the on-site beauty salon, and the staff encourages her to use the 24-hour beeper necklace she wears not just in case of emergency, but also for little things, such as help adjusting the thermostat in her room or if she's in the hallway and can't remember where she's going. She is treated with respect, dignity, and courtesy. Rarely have I encountered a staff so enthusiastic about their jobs. Everyone seemed delighted to help me, and I'm pretty sales-resistant but these people won me over by treating me and my grandmother with genuine kindness. They did everything they could to make my grandmother's transition easier and more comfortable--and they went far, far above and beyond to help me with the overwhelming number of tasks necessary to facilitate the move, including recommended a moving company that specializes in moving older people and helping me get the proper doctor's forms in order. The financial arrangement was explained very clearly and transparently and the prices--compared to other senior living facilities--are on the low end, even though they could reasonably charge far more. Finding a place for your parents or grandparents is HARD, but Emeritus is just like home, only better...not just because the building is beautiful, but because of the staff's unsurpassed dedication to caring for the people who live there.

I visited with the Sales Lady Tiffany and she was very patient, friendly, and listened to my…read moreconcerns about my Dad's needs. The place was well kept, clean, and lots of interaction with the people living in the community.

The building was clean, the people that lived in the community seemed happy. Lots of activities,…read morelots of staff, and they even take the residents out on community bus with Memory Care. I would recommend setting up a community tour.

I came by as a vendor and was mind blown over Bonaventure of Vancouver. It is a beautiful community…read morewith lively activities and a wonderful team. Natacha is kind and a great listener.

I toured four assisted living places with my parents. In other facilities residents were hanging…read moreout chatting, reading the paper, walking their dogs but Bonaventure was empty. No one in the lobby, no one playing shuffleboard. There were residents in the dining room but most of them were getting plates of tater-tots to go. The food while we were there consisted of hot dogs, hamburgers, sandwiches and a salad bar. I don't want to deny my dad a hotdog but people need something beside fast food offerings day after day.