I contracted New Gen for a new furnace installation this past spring. The ductwork was installed…read more(for half the total price of the entire new system), but without register covers or return duct dampers. I began trying to contact them several weeks ago and could never get their actual office, the phones always went to their after-hours answering service. After 6 calls with a detailed message each time to call me and schedule an install, I never heard back from them. Five days ago I received an updated estimate totaling $7K more than the original quoted price. I've still not heard back from anyone even after two more phone calls. Unresponsive, unprofessional, and WAY over-priced. Do yourself a favor and call someone else.

Called New Gen for plumbing help and they scheduled right away to come assess. Even though we…read moredidn't hire them for any work I wanted to write review of the experience for following reasons 1. They answered the call (days of calling elsewhere with no reply) 2. Available and flexible (immediate appointment, then I rescheduled for next day) 3. Honest & Friendly (no charge which was unexpected)

HORRIBLE HORRIBLE HORRIBLE!!!! Worst customer service in my life. We hired them for master bathroom…read morerenovation. They sent a guy who spoke little English who said he could demo the bathroom in half a day. He proceeded to cut two water lines and LEAVE 20 min later without telling me (I was in the house). I called Riverway, they said he was overwhelmed and can't do the job and they can send someone else Tuesday. (This was Friday). I needed our water main back on, the girl on phone said she can send someone OR my crew can turn it back on "either way". My crew turned it on. Hours later I get home and realize my basement is flooded and ceiling busted through under the shower. Riverway owner was horrible on the phone to me!! "Your crew turned the main back on so legally I don't have to pay for this!" Terrible tone and attitude to me so my husband then took over. Riverway refused to pay for the service master cleanup/fans and has now ghosted us! All over $3,000 worth of repairs. I've texted owner multiple times and he will not respond so we have to pay for it ourselves. I'm telling everyone I know to never ever ever use Riverway!!!!

We had a new hot water heater put in recently and working great. Really enjoyed interaction with…read morethe technician and he provided me with both verbal instructions and written information on the new system. I also inquired about a home filtration system and was advised not really needed with the better quality of water in Monroe County. A recommendation was made for a sediment filter system as we have had some issues with some PEX water lines and their inline filters that were installed less than 10 years ago by a different plumbing company. Very nice people to work with and we were very happy with the cost of the work!

This morning I walked into the kitchen and discovered that water was leaking from under the kitchen…read moresink. Within two hours Commercial Service had a plumber at our house. He discovered two sources of the leaking water, fixed one immediately and restored water supply to the rest of our house. He recommended a new kitchen faucet to replace ours, which was part of the problem, checked local availability and I was able to pick it up on my way home from a medical appointment. Soon after I got home, another Commercial Service plumber arrived, installed the faucet and double checked to make sure that the dishwasher wasn't part of the problem. Before the second plumber arrived, the first plumber had contacted a mitigation company and they sent a rep to evaluate the situation. By the middle of the afternoon they began the work of drying out the areas that had been affected by the leak. The scheduler at Commercial Service was very kind and did all he could to orchestrate this much appreciated help. We are very satisfied and very grateful!

Speed of service was amazing. Technician listened to our concerns and fixed the issueread more

I needed a few plumbing repairs at my home. Izac from Mann Plumbing arrived on time and completed…read morethe repairs in an efficient and effective manner and cleaned up the areas too. Thank you Izac and the crew at Mann Plumbing.

Recently bought a fixer upper and decided to call a plumber to install the new toilets ! Izac did…read morea great job Neat clean and personable ! 2 things off our list thanks guys! On time efficient and let us know arrival time

in reply to David's comment, I do have the right business. I will post my proof here. You have…read moretaken $500 and did not return when I specifically called and told I had sent it via Zelle by mistake so pl return it. You listened to me and agreed you will return and then ignored dozens of my calls later on and never returned the money. Email me on iramt4@hotmail.com Very dishonest people. Stay away from them!

From the owner: Full Remodels , framing , construction , handyman services , electrical , plumbing, drywall repair…read moreand installation, appliance repair and installation. No job to big or small . Call us today for a free estimate ! We strive to be professional and timely. Our customers are important to us and we believe in customer satisfaction and always standing behind our work. If your not happy , we’re not done ! Call Residential Services today at 812.340.9430 Dave & Michelle Arthur **Locally owned and operated over 20 yrs ** **Insured and references available upon request **