Good phone service and communication. Very friendly, and seem knowledgeable for my relatively…read morestandard HVAC system. Scheduled 5 days in advance for loss of HVAC in heat wave, which was days or weeks better than anyone else we called. Arrived with a call 30 minutes before, although time of day was not specified when we called - only date (but it is a peak season). Very affordable call with their monthly membership. They diagnosed and fixed my problem quickly, answered all my questions, and then did preventative maintenance while here.

I paid over 12 thousand dollars for a new furnace and AC unit in 2023 from Petermans I was told by…read morethe salesman that I would not be disappointed. My AC was giving me warnings that there may be something wrong. I called them and they sent a repair man to fix it on Wednesday. he could not fix it correctly because they didn't have the parts. they had to order them. this took a couple of days and today Friday they sent another repairman to fix it. after he worked on it all afternoon he came to the conclusion that there was another part causing the problem. and of course they don't have that part either. so here we sit in a house with no AC until what I'm assuming is going to be Monday. Needless to say I am not a very happy customer at this point and time.

Our general contractor used HFI for our plumbing work on a re-model. The crew was knowledgeable,…read morefriendly, professional, thoughtful and detail-oriented. I was amazed at their clean up after their portion of the job - even cleaning up after other trades that had been in. I would recommend. :)

Called to have a new thermostat installed on a heat pump. I ask what they charge and the girl told…read moreme they charge $110 per hour and the charges start when he arrives. The man came and installed a non-programmable heat pump thermostat that costs less then $40 at home depot. I was charged a $110 diagnostic fee and then 214.84 for the thermostat plus and 18.00 fuel surcharge. I paid $354 for less than an hour of work. Make sure you get the charges clarified if you use these guys and buy your own thermostat!

Home warranty company hired them to replace water valve in toilet. In the process the technician…read morebroke the porcelain. The technician said he would come back the next night with a new toilet. He showed up the next at 7 pm. He tried to pass a used toilet as a new one. Didn't work right, the bowl was scratched up and the top of the tank didn't fit the tank. The owner made several promises to get it fixed but never showed up. Stay away from this company

My home warranty company hired them. They picked up the job last Thursday for Friday. I called…read morefor a better idea of when they were arriving since they are 3 hours from me, and he told me they weren't coming due to someone quitting and a truck breaking down. I then got an email on Sunday that they'd be at my house on Monday between 7a-11a. I had to call into work. I called them at 9a Monday for a better idea on when they were arriving, no answer and voicemail full, it says to text. I text and they read it at 1130a and didn't reply. I called two more times and text at 2p which they read at 415p. Never showed, never called. I have reported them to my home warranty company.

Our toilet wouldn't stop running, water continuously was filling the toilet bowl and splashing…read morevigorously. We called On the Side Plumbing and they arrived within 30 minutes. The technician had all of the needed parts and was able to fix the problem in 15 minutes! The technician, Ken, was professional and friendly. We are so grateful!!!

From the owner: Locally owned and operated, We specialize in Residential Service Plumbing. Faucets, Toilets, Water…read moreHeaters and Drains. We now offer power washing Services for your home or commercial property as well. Call us for an estimate!

We had a leak under our house that had been going on for a while before we found out. The water…read moredepartment called to let us know we probably had a leak and our bill was like over $600. I was hoping I could get a plumber quickly and Nextdoor Plumbing Pros called me and told me they could do it that day. Chris came and fixed actually two leaks and was so polite, professional and so fast. I would recommend this company to anyone for any plumbing needs.

From the owner: Hello to all! We are a local and new Plumbing company that services Bloomington Indiana and…read moresurrounding cities. We are excited to share our skill and knowledge to create solutions to any plumbing problem you might have. We are open 24 hours Monday through Saturday. Feel free to call us anytime!

HORRIBLE HORRIBLE HORRIBLE!!!! Worst customer service in my life. We hired them for master bathroom…read morerenovation. They sent a guy who spoke little English who said he could demo the bathroom in half a day. He proceeded to cut two water lines and LEAVE 20 min later without telling me (I was in the house). I called Riverway, they said he was overwhelmed and can't do the job and they can send someone else Tuesday. (This was Friday). I needed our water main back on, the girl on phone said she can send someone OR my crew can turn it back on "either way". My crew turned it on. Hours later I get home and realize my basement is flooded and ceiling busted through under the shower. Riverway owner was horrible on the phone to me!! "Your crew turned the main back on so legally I don't have to pay for this!" Terrible tone and attitude to me so my husband then took over. Riverway refused to pay for the service master cleanup/fans and has now ghosted us! All over $3,000 worth of repairs. I've texted owner multiple times and he will not respond so we have to pay for it ourselves. I'm telling everyone I know to never ever ever use Riverway!!!!

We had a new hot water heater put in recently and working great. Really enjoyed interaction with…read morethe technician and he provided me with both verbal instructions and written information on the new system. I also inquired about a home filtration system and was advised not really needed with the better quality of water in Monroe County. A recommendation was made for a sediment filter system as we have had some issues with some PEX water lines and their inline filters that were installed less than 10 years ago by a different plumbing company. Very nice people to work with and we were very happy with the cost of the work!

Had a drain blockage and came Out to…read moreSnake pipe. Did not fix problem. The gentleman was nice but did not check to ensure that septic was full nor did he check the small overflow to see that was blocked. Called Hudson's after getting septic dumped. Which was found out by Another pluming Company. Hudson said I would have To wait until tomorrow. This is after they charge Us and did t fix the Problem. Very poor customer service. Cartersmyplummer came right out. Fixed the problem. I will never call Hudson pluming again!

We stopped in their showroom on our way up to Indianapolis. We hired them to flush our tankless…read morewater heater, and we liked their work so much we decided on a membership. We signed up for a membership service i was pleasantly surprised how much they have in their showroom. My spouse discovered the delta faucet she wanted for the kitchen. The staff was extremely helpful. The faucet will be installed the day they flush the tankless water heater. They are so much more than sink and tankless water heater people. Find what you are looking for and purchase it. They'll install it and maintain your plumbing needs. They even work on new construction.