My go to grocery store, lots of fresh produce and many food options to give something new a try. Today I tried the tomato soup and I hope this doesn't get changed out, it was so delicious! Tomato isn't my go to soup and am glad I gave it a try. The store and restroom are always clean and orderly, no boxes in the way while shopping as some other local stores. Being in the shopping center there is plenty of parking and other shops to browse. Each department have wonderful workers which is such a wonderful experience alone. Usually you don't have to fight with the buggy wheels either, a plus for me :) read more

Stop & Shop - Creamy tomato soup from the heat & eat area - Grocery Near Me - Sturbridge, Massachusetts

Great management. Wish they had more than one cashier in the morning but since they have self checkout it doesn't matter. Amy at the desk is very pleasant too and cares about her customers. read more

Very high prices compared to other stores in the area. Store is outdated and hasn't been updated in more than 20 years. And come on with the self check out. So difficult to scan stuff without "please place item in bagging area". Hey machine - we did put it in the bagging area. Had one thing couldn't even scan because bar code was in a spot scanner could not read. We left it. Just all around bad spot. Go to shaws. Go to big y in spencer. Shit i'd drive to wilbraham or westboro before i go here again! read more

Everything you're looking for, but the rolling camera, inventory device can get in the way sometimes. Place has everything you're looking for but prices are high. Lots of good sales though. I'll be back for some things, esp fruits and vegetables read more

This is where I get my takis and my precious fudge bars this is the best grocery store in my neighborhood.

went to return cans. one can machine was out of order, the other was full. went inside to the service desk which was unstaffed and had to wait for someone to arrive. they called a person to the counter and asked if they would empty the can machine. employee said their shift didn't start fir another 3 minutes. clerk behind service desk said sorry, there's no one to empty the machine, there's nothing we can do. as far as the clerk was concerned her job was done. never said someone would be out to empty it in several minutes, just dismissed me and went on to something else. if this is the store's idea of customer service, I will not be going back. and we shopped there regularly. not any more. customers beware, this stop and shop just doesn't care. read more

Tried to use the app. Navigation was deplorable. Filled out the list and when I went to pick out specific items very often the button that goes back to the list was not visible. It took so long to place my order that the app timed out and while it offered an opportunity to extend the session the button did not work and I lost about an hours effort trying to use it. I strongly recommend that you don't bother. Truly an awful app. And one last thing it locked up my phone. I ended up having to go to the store extremely ill and came home feeling even worse. Too bad I can't give it zero stars. read more

0 STARS. I went in today and instead of closing the store because their ENTIRE system was down, stop and shop decided it would be a good idea to not tell any of the customers that only ONE CASH REGISTER was opened and there was a line of 20 people waiting across the entire store. Having not discovered this until my cart was full, I waited in line until it was my turn. After I rushed to put everything on the conveyer belt, the cashier informed me I had to bag my own groceries for "COVID reasons" because I brought reusable bags, even though COVID basically can only survive on bags for a very short period of time. Even so, couldn't the employees be given ppe such as gloves to handle this? The store should have been closed. I will Not be returning to stop and shop anytime soon. read more

Love Stop & Shop but unfortunately the manual coffee machine is down and nobody put a sign on it and it's been down for two weeks I was told by somebody in the bakery department. Also they constantly make announcements over the intercom and it's very annoying to shop . read more

2 lanes open, 7/8 employees just hanging out at the end register doing nothing and telling the sir that was ringing my order up to keep his light on and to tuck his hood in. Whatever needs to be discussed could have been come when the CUSTOMER WASNT THERE. Bagger was rude when I tried to say something and actually started to give me attitude. read more

Gotta say I'm not a big fan. I'll say this, the couple of times I've been in the place has been clean. My problem is that I find S & S to be expensive. read more

If I could give it 0 stars, I would. My fiancé bought in bulk of a specific drink for him and his coworkers (They work during the week and come home on the weekends), and the cashier was extremely rude and insisted there was a limit and brought over a manger to check. When there wasn't a limit she continued to be snotty and give us dirty looks and complain about how it was "ridiculous of us". I tried calling corporate and the store to complain but no one has reached out to me. I tried to explain why we bought so much and it didn't help her attitude. read more

Today was the first time I ordered online for a curbside pickup at Stop and Shop in Sturbridge, MA. I was quite surprised that after I completed my order, I was not able to make a change. I wanted to add and was told I couldn't. Also the shopper was not in contact with me while the shopping was done. I'm sad to say I was not impressed. Good place to go in a pinch, however I will most likely order from Wegmans where I am in contact with my shopper. read more

This place is very clean and kept up. I would say recently their selection of organic food has been on the rise. Some of the prices can be expensive. The staff is friendly for the most part and there have been time when I requested a product and within a couple days that product would be there. I think that's a nice touch when it comes to customer service. read more

I have decided to start coming during the weekend morning hours due to there never being enough registers open later on in the day. This incident occurred today at 941AM. I went to self checkout with a decent amount of groceries. When I finished scanning my order and placed my full reusable bag in the cart, the self checkout attendant decided to waltz over and help herself to my carriage by lifting up the plastic produce bag that happened to be in there, have a look around, then walk away with the bag. All without saying anything. Why would anyone help themselves to someone else's cart? It was rude and made me feel as though she was searching for something she didn't think I had scanned. If she wanted to play security, 1. her radar is way off and 2. she should have applied for that instead of the front end. Self checkout attendants should not be helping themselves to anyones carriage. That is not their job. read more

We shop here because we're forced to NOT because we WANT to. None of the accoutrements of the GOOD supermarkets. Very limited salad bar, no place to sit if you want to eat something, no higher end more interesting food or drinks. Apparantly they don't think Sturbridge is worth investing in. read more

Clean store easy parking but pricey! Good selection if you are willing to spend a bit more. friendly staff.

Stop & Shop used to be a good supermarket chain, but alas, no more. The pricing is nowhere near competitive - if there was a Market Basket within ten miles, this store would be out of business. Not only are Stop & Shop's everyday prices higher than just about any competitor, but there are even more insidious ways in which this company attempts to wring profits out of its customers: 1. Unit pricing for produce items: instead of charging by the pound for garlic, eggplant and other produce, they charge per item. For example, $2 for an eggplant. Not surprisingly, the eggplants they now sell tend to be small, and when you put them in the scale, the cost per pound is over $2. Contrast that with $1.69 per pound at Shaws. This is clearly an attempt to disguise the fact that they are gouging. 2. Complex sale pricing: They advertise sales on meat, but only if you buy 3 packages or more. Buy one get one free is a common scam, but of course they double the price so you're really not saving much, if anything. Another one is forcing you to buy 3 or 5 of something to get the advertised sale price, or offering a coupon valid only if you purchase $25 or more of other items. Complex "mix and match" sales are another scam. 3. Bogus gasoline savings: Their gas discount program sounds great on the surface - you save 10 cents per gallon for every $100 you spend, but the gas points are all used up the first time you visit their gas station. So if you buy one gallon or thirty, it doesn't matter - all of your points are gone. And if you don't use them within 30 days, they disappear. So again, it's just a scam targeting those who can't do basic math. 4. Fraudulent charity: This is really one of my pet peeves. Around the holidays, Stop & Shop pushes customers to make a $10 donation that will furnish a box of house branded canned goods to a needy family. Sounds generous until you realize that Stop & Shop is selling you $10 worth of canned goods, pocketing the profit, and then "donating" the products all without spending a dime of its own money. I know that the grocery business is competitive, but this is not the strategy of a healthy company that is thinking long term. I get the distinct impression that these are tactics thought up by the finance boys and girls to generate as much profit as possible in the short term, perhaps with the hope of a buyout. Whatever the reason, I have given up on this chain and will buy from them only when I have no other option. read more

So I went there on a Wednesday afternoon to pick up an order I had placed that morning. I ordered eight pieces of chicken. Four drum sticks and four thighs. When I got there (on time) I noticed there were two packages of chicken out there that were an hour old. So I spoke to the person behind the counter and told her I had ordered eight pieces of chicken (as she interrupted me) she said I have two out there. I said it's not what I wanted tho. She said we only carry one kind of fried chicken. So I asked why I wasn't told that this morning and her response was I was too busy to talk then. So that was that. So I went to Shaw's right down the road and ordered my chicken got it fresh and it was great. Thanks stop and shop for introducing me to Shaw's hot food. I will be going back soon. read more

THEY ARE LIARS, PULLING THE OLD "BAIT AND SWITCH" My Thursday, November 12, 2015 edition of the Worcester Telegram included a special 4-Day Sale page for Stop & Shop stores, indicating that king crab legs were on sale for the price of $10.88 per pound. Now I had been craving Alaskan king crab legs all summer, but the prices had been sky high, some markets charging as much as $30 per pound, so when I saw this, I was elated. As I had been "burnt" before by other markets, that same night I called the Seafood/Meat Department at the Sturbridge S & S store and inquired if they had, specifically, the Alaskan KING crab legs in stock, and the man I spoke with (and he indicated that he was a manager) told me that they did indeed have them. I informed him that I would be in to pick up a couple of pounds the next day (Friday) and asked him if he thought their stock would last until then. He told me that it would---they had quite a lot and the crab legs were not pre-packaged, being available in any amount, frozen or thawed. Great, I thought. So early afternoon on Friday, my sister and I made the 30-minute drive from our home in Leicester with the intent of getting the legs for dinner that evening. When we arrived at the seafood counter of the store, guess what? No king crab legs, only snow crab legs, which were also on sale, their price being $6.88 per pound. Sis and I spoke with both the seafood clerk on duty at the time and a confused and disheveled-looking seafood manager, and the supposed "seafood manager" informed me that they had not yet received their shipment (WHAT?!) of the king crab legs and asked if was I interested in purchasing the SNOW crab legs instead. No way! I made the drive to Sturbridge because I was told during my phone conversation the previous evening that the KING legs were in stock. Besides, I don't much care for snow crab, its meat being nowhere near as sweet and succulent as the king crab. While we were in the Seafood Department we noticed that they had quite a lot of the snow crab, both loose in the seafood counter bin, and bagged in freezer bins amid the back aisle of the store. They were trying to get rid of their over-stocked product! I was quite put out and high-tailed it to Customer Service, voicing my complaint to the clerk on duty and insisting that she call the Lincoln St., Worcester, store for me to check on the availability of the king legs at that store---we were willing to make the long drive there if they had them. She informed us that she was just getting off duty and would call the seafood manager to have him call the Worcester store (some customer service, huh?). She got on the inter-store phone with the seafood manager and gave him our request. After we waited about 10 minutes for a call back to customer service from the manager, the phone rang and I overheard the customer service clerk repeat the Lincoln St. store telephone number to him. We waited another 10 or 15 minutes and still no call back. We had had enough and left the store intending to call the Worcester store ourselves from home to inquire as to the availability of this item (yeah, I wanted this crustacean badly). We did call, but we never did get to have Alaskan king crab legs for dinner! (See Lincoln St. S & S review on this site). I don't normally shop at Stop & Shop, but rather at stores in Leicester, Spencer or Oxford (S & S prices are very high and locations are too far away). All I can say is that I am shocked and completely disappointed by Stop and Stop's practices. Although their prices are high, I had always thought that they were at least reputable. I can see now that the folks at S & S are liars, pulling the old "bait and switch" scam on unsuspecting customers. I will not do business with Stop & Shop again. read more

I don't get the bad review but maybe they are old. This Stop and Shop is one of the best places to go for deals. The facility is super clean, the staff is always friendly and available and if you use the new scanner system to purchase your groceries you are in and out in a flash. Even if you get tagged for a audit at the end they do it in a few seconds. I always leave this store with twice as many groceries for half the price and have never, ever had a problem with the quality of the meat or vegetables here. The only thing I would like to see is more gluten free options in the bakery department. I go to another store that has fresh bakery options for people with celiacs disease. This however is not enough to drop the rating. Love this store. read more

At peak hours on Saturday and Sunday not enough cashiers and baggers. Have had to bag my own groceries more than a few times. Meat display not set up on Saturday mornings at peak houres. Employees critizing management withn hearing distance of customers. Prices are much higher than Market Basket in Oxford. Go someplace else. read more

Completely stopped shopping there and I live 1 mile down the rod. The produce is old and moldy. Every time I try to buy Basile ist moldy, Kale moldy. Just seems like what you need look awful, and the produce is very pricey. The Pre-made salads are terrible. Macroini Salid is macaroni and mayo..that it no spices. Potatoe salid is terrible, boring and stachy tasting like they dont drain the water after cooking. I actually trie dto buy egg salad one time and apparently they did not tell thenewbie cook that you actually had to remove the egg shells. Deli is TOTALLY overpriced. Same brands and cuts at other stores can be bought for %30 or more less. not worth it. Stop and shop brands are not tasteful or qulaity. they seem starchy and cheap. To bad .. siplays are nice building nice and of course if you need gas points they got them..but if kyou want kto eat what you buy for fresh foods.. Not good. read more

So apperently it is not safe to bring your children to this store! I was in the check out line with my 8 year old son and he asks the cashier Jarred how the conveyer belt works. So he starts to talk like a leprechaun telling him there is a little leprechaun under the counter peddling on a mini bike with a big bag of wacky tobaccy. I said to him excuse me? I was in shock that anyone would say this to a child. So I'm hurrying to get the money pay for our groceries so we can get out of there and away from Jarred. He can obviously see that i'm already distrought from his previous comment. But then he continues to tell my child that kids don't have any imagination anymore. You know that Santa and, The Easter bunny are not real. If you don't believe me just Google it when you get home. I can't not believe what just happened what kind of a psycho tries to do that to a child? I immediately raised my voice and said to him how dare you say those things to my son! The store was silent after that. I went and explained what happened to the shift manager. I hope something is done to this Psycho Jarred. Don't think I'll be buying from this establishment again! read more

I recently discovered The Market Basket; the drive is a little further but it is very, very worthwhile. Stop n Shop is very expesive by comparison, the store is tired and in need of renovation as well. Even the shopping carts are rusty. And there are limited choices. I found quite a few items at the competition that S&S did not carry. And finally the freshness of meat and produce is periodicallyt inferior. I have purchased meat that spoiled in a day and a quart of milk that went sour in 2 days. read more

The only reason I go here is for the gluten free section and nature's promise options. The prices are high. there is a union so they have to be. They advertise pod use but don't actually have any pods. If you don't have diet restrictions, shop at Big Bunny in Southbridge. I shop at paolettis for all my produce. Support local business and low prices. read more